1. EXCELLENCE APPROACH

2. Thomas J Peters Nancy Austin R.H.Waterman
 Proposed by Thomas J. Peters, and R.H.
Watermans Jr. in 1982 .

3.  McKinsey’s 7s model
 Model of MBWA

4. MCKINSEY’S 7S MODEL

5. MODEL OF MBWA

6. CHARACTERISTICS OF EXCELLENCE
 Getting things done on time
 Staying close to the customers
 Promoting autonomy and entrepreneurship
 Maximizing productivity through people
 Using hands-on approach to managing
 Doing what company knows best
 Simple form
 Promoting both centralization and decentralization
simultaneously

7. IMPORTANCE OF EXCELLENCE APPROACH
 Increased the customer satisfaction
 Excellence approach helps to minimize public conflicts
 Organizations can enhanced creative and competitive
innovation and ideas
 Outsourcing the organizational activities improved the
effectiveness and efficiency of the organization
 Increased employee satisfaction and involvement
 Increased the product reliability
 Organizations can achieve stronger financial
performance
 Raise productivity and reduce operating cost
 Increase market presentation

8. EXAMPLES