This document provides tips for proper etiquette and body language in business settings. It discusses the importance of punctuality, online etiquette, and how gestures and movements can influence others' perceptions. Specific guidance is given for smiling appropriately, maintaining confident posture and eye contact, and presenting a friendly demeanor to help succeed in business.

1. The know-how of being in
and at business:
punctuality, “netiquette”,
kinesics.

2. Prov. 15:13 “A happy heart makes the
face cheerful”
• A happy heart makes others see her as a
beautiful person, not because of her physical
appearance , but for the joy she reflects.
• On the other hand, a sad heart makes the
person reflect a sad and bitter spirit.
• In order to reflect a heart’s beauty and joy, you
need to be connected to the source of God’s
love.

3. Do our gestures and
movements influence on
business?

5. The know-how of being in and at
business
• An insecure person fails in their relationships with others.
• Confidence is shown in conversations, through language
proficiency, gestures, looks, the way you greet, sit and
walk.
• Pretend to be what you’re not, hide what
you are and believe what you don’t believe
projects a personality not so advisable if you
want to succeed in business.

6. • Friendliness creates friendliness.
• A mistake of an unpleasant person is not as easily
forgiven as the one of a friendly person.
• Don’t be impertinent, if there’s something
that hurts or shows how not to be is
impertinence.
Know to be in and at business

7. Punctuality
• Habit of fulfilling one’s
obligations at it due date
and time.
• It’s your presentation card.
• Time is money, everyone else’s is too,
don’t make them waste theirs by waiting
uselessly.

8. “Business Netiquette”
Your business image through the Internet
• Good manners in business through internet.
• Don’t address people by their names if you don’t
know them.
• Edit well the messages before you send them
and check the addressee.
• Don’t use capital letters ,
it’s equivalent to “yelling”.
• maripositalinda@hotmail.com

9. Kinesics:
message through gestures
• Confident attitude but not threatening.
• Deceiving attitude.
• Confident attitude.
• Lack of confidence.
• Anger.
• Superiority.
• Insecurity.
• Submissiveness.
• Analitic attitude.
• Nerves.
• Reminiscence.

10. • Win battles, not bullets.
• Deceiving, mocking and commercial smiles
exist.
• A “closed” smile is not sincere, it’s a deceiving
smile.
• It should always go with presentations and
greeting.
• In a work meeting…
The power of smiling in business

11. • Looking down at …
• When the pupil dilate…
• Contracted pupils…
• Eye contact….
• Look at people out of the
corner of your eye…
• Look at people from head
to toes…
• If you wear sunglasses…

12. • Our body sends out messages through its
movement.
• Way to walk…
• Crossing your legs in a formal work meeting …
• When you get up, don’t drag the chair. Put it
as silently as you can…
Body language

17. Bibliografía
• Benito Sacristán, Pilar. Guía de estilo,
protocolo y etiqueta en la empresa. Edita:
Especial Directivos, Madrid. 2008.
• Muñoz Boda, María Soledad. Protocolo y
relaciones públicas. Ediciones Paraninfo S.A.
Madrid. España. 2010.