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1. CITIZEN’S CHARTER
OF THE
MINDANAO UNIVERSITY
OF SCIENCE AND
TECHNOLOGY
Recto Ave., Lapasan, Cagayan de Oro City

2. MISSION
 The Mindanao University of Science and
Technology seeks to provide high quality,
relevant and trained human resources
and to promote research and extension
services supportive of the industrialization
program of Mindanao.

3. PHILOSOPHY
 It is the philosophy of the University to
recognize the potential of the disadvantaged
but
deserving youths who
are
determined to participate and benefit from
the socio-economic progress of Mindanao in
pursuance of social justice and equity.

4. PERFORMANCE
PLEDGE
We, the officials and employees of
the Mindanao University of Science and
Technology, do hereby commit to
render to you, our clientele, a kind of
service that is characterized by:

5. S peed - - We shall attend to your needs
with promptness and dispatch within
reasonable time from 8 a.m. to 5 p.m.,
Mondays to Fridays, and when the
demands of public service so warrant, even
on Saturdays and with no noon-breaks.A

6. T ransparency - -We shall continue to implement
the state policy of full public disclosure of all our
official transactions; thus, our records shall continue to
be open to public scrutiny in accordance with
reasonable conditions prescribed by law.

7. R esponsiveness - - We shall respond to your
comments, suggestions and complaints concerning
the quality of our service and take corrective
action within 24 hours through our Public
Assistance Unit, whose task is to find ways to serve
you better.

8. A
ccountability - - We shall serve you
as public servants, who can be held
officially and personally responsible, liable
and answerable for any action violative of
the Code of Conduct and Ethical Standards
for Government Officials and Employees.

9. I
ntegrity - We shall render
service with honesty, with a sense
of fairness and with the intention
to serve the ends of truth

10. G ood Manners - -We shall deal
with you with professional civility,
with courtesy and respect due to
you as a fellow- Filipino citizen.

11. H
umility - -We shall always bear in
mind that since public service is a public
trust, therefore, we, officials and employees
of this University, are no more than trustees
or stewards of our respective
positions/offices.

12. T horoughness - - We shall make
client satisfaction, through completed
staff work, as our guiding goal in
serving you.

13. Title of Frontline Service: Enrolment Services for
Freshmen /New Students
Schedule of Availability: Monday – Saturday, 8:00am5:00pm
Who may avail of the service: Freshmen
What are the requirements:
1. Original report card or form 138A
2. Certificate of good moral character
3. Three ( 3 ) pcs 2x2 ID pictures
4. NSO-authenticated birth certificate
5. Place all of the above documents in a long
brown manila envelope
Duration: (total processing time) 1.15 hours

14. HOW TO AVAIL OF THE SERVICE:
Steps
Applicant/Client
Activity
1
2
Service
Provider
Activity
Evaluates
Presents requirements submitted
for
requiremen
Evaluation
ts
Secures Course
Approval
Form
Duration of
Person In
Activity
Charge
5 minutes
Gives out the
Courses
1 minute
Approval
Form
3
Evaluates
Submits accomplished accuracy of
Course Approval Form entries in
the form
4
Submits Course
Approval Form for
Encoding of Subjects
and Schedule
Encodes the
subject and
correspondi
ng Schedule
5 minutes
30 min
Program
Chairman
Program
Chair
Fees
Forms
Output from the
Service Provider
none none
none
Course
Approval
Form
Course
Approval
Form
Program
Chair
none
Dean’s
Staff
none none
Requirements
Evaluated
Form Given Out
Study load duly
approved by the
Program Chairman
Registration PrintOut

15. Approval Form
Courses Approval
Form
Submits
accomplished
Course Approval
Form
Submits Course
Approval Form
for Encoding of
Subjects and
Schedule
Evaluates
accuracy of
entries in the
form
Encodes the
subject and
correspondin
g schedule
8
Pays Fees
Receives
payment
and issues
official receipts
9
Pays Other Related
Fees (i.e., PTA,
student
organization fees,
etc)
Receives
payment
and issues
official receipts
Medical Check-up
Conducts
physical and
6
7
10
Chair
Approval Form
5 min
Program
Chair
Course
Approval
Form
2 hrs
(includin
g
queuing
during
peak
hours)
180 min
(includin
g
queuing
during
peak
hours)
Dean’s
Staff
30
minutes
Collecting
Officer
none
None
none
20% of total Registration
school fees Print out
See
schedule of
fees below
PTA –P150 Registration
Organizati SSC – P275 Print Outs
on
Treasurer
70 minutes Dr Socesa
M.
None
Study load duly
approved by the
Program Chairman
Registration PrintOut
Official Receipts of
payments made
Official Receipts
Registration print
outs duly stamped
with “PAID” by
their respective
organization
Medical Form Medical check
up conducted