24. Are accountable to the collective organization – they realize that everyone counts – every opinion and contribution is important and sincerely matters
25. View the health of their organization to be in direct proportion to the level of cooperation among everyone
26. Strongly believe in the engagement and participation of everyone in the organization as a means to success
27. Are committed to trust, truthfulness, and authenticity in relationships
34. Lead courageously – let go of control and delegate, tell the truth, be true to your values, etc.
35. Lead compassionately – let your employees know that you care about them, remain sensitive to how your reactions may affect others, embrace disagreement non-defensively
36. Build community within your organization by creating time and organizing meaningful conversations among your people
46. Using the Ladder of Inference High Telling Control is offensive “Dominating” Generating Control is shared “Engaging” “Mutually Submitting” Advocacy Asking Control is defensive “Inquiring” Observing Control is passive “Avoiding” Low Low High Inquiry