This document discusses IBM's programs and initiatives to address the global skills shortage and talent gaps. It highlights IBM's global skills initiative which provides rapid skills development through online training. It also discusses IBM's academic initiative which prepares future talent, and talent optimization tools which help assess skills and ensure proper job fits. The document emphasizes that skills development can provide measurable benefits like increased customer satisfaction, faster processes, and improved staff retention. It promotes IBM's training solutions for helping organizations and individuals succeed in today's economy.

1. INV113: The War for Talent: Are
You Prepared for the Battle of
Your Life?
Marcia Conner, Sensify Group, @marciamarcia
Sandra Kogan, IBM Corporation, @sandrako
David Leaser, IBM Corporation, @david_leaser
© 2014 IBM Corporation

2. A Case for Change
Program Initiatives
Marcia Conner
Futurist and author,
Sensify Group
@marciamarcia
2
Product Strategy
Sandra Kogan
Design strategy and
user research, IBM
@sandrako
David Leaser
Global Skills
Initiative, IBM
@david_leaser

3. Welcome!
Marcia Conner
marcia@marciaconner.com
http://marciaconner.com
@marciamarcia
3
SENS!FY

4. Everyone agrees we
have a problem.
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5. >65% of global leaders cite
talent and leadership shortages
as their top business challenge.

6. We have entered a
global economy
where talent and
skills shortages
challenge world
economic and
business growth
around the world.
Klaus Schwab, Chairman,
World Economic Forum
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7. Significant talent gaps are expected by 2020 and beyond
In countries with no talent shortage trend, employability is the challenge
© 2011 World Economic Forum: Global Talent Risk – Seven
Responses, World Economic Forum & Boston Consulting Group
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10. As existing structures decline in effectiveness, we have an
opportunity to both outcompete the current system and
generate a workplace far better to meet human needs.
PROGRESS
1975
TIME
2016?

11. Our challenge is
no longer
knowledge
transfer (and
checking).
Our challenge
becomes working
together to learn
and apply the
right things faster.

12. IBM’s Product Strategy
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13. Challenge: Drive concession sales and cut down on turnover
Solution: Employee engagement
survey to help ensure the right fit the
first time and an Applicant Tracking
System to find candidates who fit the
culture
* 1.2% increase in profit per customer
* Millions in net income

14. Challenge: Double a staff of highly trained scientists quickly
Solution: Culture fit study to capture
the essence of the company's brand
* 10 new drug candidates in 4 years
* Beat revenue and profitability goals

15. Challenge: Identify and engage top talent early
Solution: Assessments to discover
top talent quicker and more efficiently
* 97.5% retention rate after 1 year
* 67.5% after 5 years

16. Challenge: Quickly educate and support a worldwide sales team
Solution: Social Learning solution that
enabled quick development of sales
content in a cost and resource-efficient
manner
*Exceeded first year goal of 60%
training completion.
* Search for content declined by 3
hours/week from 8.5 hours/week to
5.5 hours per week saving time and
money

17. Challenge: Harness the reach of the internet to train pediatric
caregivers worldwide and scale delivery of specialized content
and knowledge as needed
Solution: OpenPediatrics - brings
specialized medical knowledge from
expert clinicians to thousands of
pediatric caregivers around the globe
* 960 Users
* 68 Countries
* 203 Cities
* 270 Hospitals
* 6 WSP Events watched in over 45 countries
* More than 4,000 visits to the program
* More than 100 pieces of Medical content

18. IBM Talent Suite

19. IBM Social Learning

20. IBM’s Program Initiatives
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21. Here’s what you need
to do. . .
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22. Recognize that knowledge does not equal capability
Knowledge
Susan has the knowledge to
do the job and she has
passed her certification test.
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Skills
Susan is technically adept
and can show that she can
do the job.
Capabilities
Susan just isn’t a fit for the
company and the role. She is
not going to win any prizes.

23. The benefits are BIG!
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24. Skills development can drive significant, measurable value
16%
increase in customer
satisfaction among
companies using learning
technology.1
35%
reduction in time spent searching
for sales content.2
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22%
faster rollouts of products
and processes using
learning technology.3
9%
increase in staff retention
among companies using
learning technology. 4

25. Training improves an organization’s back office in measurable
ways
Client
Management
Settings and profiles
automatically
transferred during
system upgrade
more than five
times more often.
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Endpoint
Security
PCs protected
from viruses,
spyware, and
adware in
accordance with
IT policies twice
as often.
Backup and
recovery
File retrieval
events satisfied
by the end user
without IT
intervention 85%
more often.
Archiving and
Retrieving
Compliance with
legal and regulatory
requirements
achieved more than
twice as often.
.

26. Training leads to better business outcomes: The correlation to
the number of hours spent in training and IT project success
15
Hours
An increase of about 15 hours of
training can improve project
success from 10% to 100%.
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27. Training helps stakeholders win: 90% increase objectives will be
met by increasing team skills by 1/3
33%
Increasing team skills by 1/3
increases likelihood of
stakeholders meeting their
objectives from 10% to 100%.
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28. IBM is working to
solve the problem
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29. IBM has developed programs to help you win
Global Skills
Initiative
Global Training
Providers provides
a rapid way for IT
professionals to
quickly get the skills
they need in an
interactive way.
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Academic
Initiative
Talent
Optimization
Academic Initiative
prepares the next
generation using
world-class
curricula, real-world
cases and
experiential
learning
Kenexa and IBM
are building tools
and programs to
improve skills.
Analytics Talent
Assessment
The Analytics
Talent Assessment
identifies
capabilities and
determines if
candidates and
employers “fit”
together.

30. Go. Do. Learn!
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31. Join the Conversation!
 Visit the Solutions Showcase and meet with Arrow, Avnet, Global
Knowledge and LearnQuest to learn about innovative client training,
enablement and more!
 Join #lrnchat (learn more at lrnchat.com) Thursday 8:30 pm ET
 Join ibmtraining on LinkedIn and Facebook!
 Go to ibm.com/training for schedules, roadmaps and more
information!
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32. Learn more from
Marcia:
Marcia Conner
marcia@marciaconner.com
http://marciaconner.com
@marciamarcia
SENS!FY

33.  Access Connect Online to complete your session surveys using any:
• Web or mobile browser
• Connect Online kiosk onsite
Marcia Conner
marcia@marciaconner.com
http://marciaconner.com
@marciamarcia
Sandra Kogan
sandra_kogan@us.ibm.com
@sandrako
David Leaser
david_leaser@us.ibm.com
@david_leaser

34. Acknowledgements and Disclaimers
Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates.
The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither
intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information
contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise
related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or
its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and
performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you
will result in any specific sales, revenue growth or other results.
© Copyright IBM Corporation 2014. All rights reserved.
 U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
 IBM, the IBM logo, ibm.com, Lotus and IBM Talent Suite are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or
both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or
common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of
IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml
 Other company, product, or service names, including AMC, Regeneron, NHS, AMD and OpenPediatrics may be trademarks or service marks of others.
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