Hesley Village is situated in open countryside within a large 100-acre site about two miles from the small South Yorkshire villages of Tickhill and Rossington. The service provides high standards of accommodation, personal care and support for adults with learning disabilities who often, but not always, have an autistic spectrum disorder. We may occasionally provide services to young adults aged 16 or 17 who are in transition to adults services though generally we support adults aged 18 and above.

1. Hesley Village
For adults of 18 years and over, all of whom have a learning disability, often together with
autism; and complex needs including behaviour which may challenge.
Specialist provider for young people and adults with autism and other complex needs

2. HesleyGroup|2
Established in 1975, the Hesley
Group provides flexible, specialist
residential services and schools.
We aim to offer the best possible
care, education and vocational
opportunities for young people
and adults, often with autism,
who have a learning disability
and complex needs including
behaviour which may challenge.
Hesley Village
Hesley Hall
Tickhill
Doncaster
DN11 9HH
Tel: 01302 866906
Fax: 01302 869635
Email: enquiries@hesleygroup.co.uk
Web: www.hesleyvillage.co.uk
Referral Enquiries: 0800 055 6789
Hesley Group Comprises:
Hesley Holdings Ltd. Registered in England No. 5150235
The Hesley Group Ltd. Registered in England No. 2665377
Registered office for all companies:
Central Services, Hesley Hall, Tickhill, Doncaster DN11 9HH
Chief Executive Officer: Mr C McSharry
Image Disclaimer:
Images which show individual’s faces within this document are taken from
stock libraries and are not people placed within our services. They are for
graphical purposes only.
Hesley Group Values
- Person-Centred
- Outcome Focused
- Quality Driven

3. The Hesley Group’s mission is to enable
people with complex needs to achieve
their full potential
HesleyGroup|3
Contents
Overview 5
Our Philosophy 5
The people who live at
Hesley Village 6
Therapeutic Support 7
Active, Meaningful Lives 8
Developing Pathways 8
Reviews 8
Living at Hesley Village 9
Working Together 10
Quality Assurance & Policy 11
Location/Directions 12
The information in this brochure is correct at the time of print. The brochure incorporates information
given to CQC in the complementary Statement of Purpose as set out in Regulation 12 and Schedule
3 of Health and Social Care (Regulated Activities) Regulations 2010. A copy of this statement can be
provided on request.

4. Our philosophy is one of
warmth, security, consistency,
understanding and trust.
HesleyGroup|4

5. HesleyGroup|5
Overview
Hesley Village is situated in open countryside
within a large 100 acre site about two miles from
the small South Yorkshire villages of Tickhill and
Rossington. The service provides high standards
of accommodation, personal care and support for
younger adults with learning disabilities who often
(but not always) also have an autistic spectrum
disorder. We may occasionally provide services to
young adults aged 16 or 17 who are in transition
to adults services though generally we support
adults aged 18 and above.
There are onsite facilities to support people with
occupational and employment opportunities and
transport to support people to access services
and facilities locally. Hesley Village operates a
residential model. Most people have single person
accommodation although a small number of
houses are shared between a maximum of three
people.
We place a strong emphasis on supporting people
to develop the skills which will allow them, where
possible to lead more independent lives, to achieve
social inclusion and to be involved in meaningful
activity of their own choice. We aim to support
people to reach their full potential by providing:
• High standards of individualised support
through the development of person centred
care pathways. We aim to ensure this is delivered
at all times in ways that are aimed at achieving
positive outcomes for people and that are fully
compliant with Essential Standards of Quality and
Safety (CQC 2010) and associated regulations
through regular monitoring, review and
consultation.
• Options for people to develop their life skills and
access vocational and employment opportunities
in-house and in the wider community.
• Clinical support and consultancy when it is
needed, to help people develop coping skills and
also to train our staff to intervene and support
effectively and help us provide an enabling
environment. Hesley Group’s clinical services
team includes speech and language therapists,
applied behaviour analysts, clinical psychologists,
communication co-ordinators and occupational
therapy services.
• Preparation and support for people and for their
families when moving onto the next stage in
their lives by effective transition planning.
• Support for people to achieve and maintain
the best possible health and access healthcare
services as needed.
• A safe but least restrictive environment for people
through positive risk management, monitoring of
outcomes and regular review of risk assessment
and support plans.
Safeguarding
Hesley Group offers a person centred approach which
aims to support people to develop increasing levels of
independence and to create a safe environment for
them, in which and from which they can have the best
possible opportunities to maximise their potential. Our
philosophy is one of warmth, security, consistency,
understanding and trust. Our safeguarding
arrangements sit in this context, our policies,
procedures, staff training and quality assurance
provide a robust and regularly reviewed framework to
this philosophy.
Health and Safety
We are committed to ensuring the health, safety and
welfare of all those who live and work in, or otherwise
access our services. Hesley Village adheres to all
procedures in place under the Hesley Group’s Health
and Safety Policy.
The people we support all have complex needs, often
including behaviours that can challenge them and the
services that support them.
Our aim is to enable people to fulfil their potential;
to live their lives as positively as possible within an
environment that is appropriate to each person’s
individual needs; and to support people with their
health and personal care needs so they can achieve a
healthy and fulfilling lifestyle.
Through our Single Equality Scheme and Staff Code
of Practice we seek to ensure our services do not
discriminate against people who live in or otherwise
access our services; or the staff who support them,
because of their race, religion, culture, belief,
disability, sex or age.
Our Philosophy

6. HesleyGroup|6
The People who live
at Hesley Village
Age range: 18 years and over
Sex: Mixed
Capacity: 76 people, living
in high quality single person
flats and 3 person houses or
bungalows
People who live at Hesley Village
all have complex needs, including
behaviour that may challenge
and a learning disability, often in
association with autism.

7. HesleyGroup|7
Person Centred Focus
We plan and deliver services that are built around the person,
their needs, wishes and aspirations. Each person has a range of
plans that reflect their personal, social and health care needs,
therapeutic and behavioural support, communication plans, skills
acquisition and development. These plans are developed with
the person, as well as others important to them, including their
families and professionals who know them well. Plans are regularly
reviewed and updated through multi disciplinary team processes,
keeping the person receiving the support firmly at the centre of
all planning.
Clear policies are in place - such as People’s Rights and Having a
Say, Effective Behaviour Support, Capacity and Consent – that
clearly identify the expectation that we consult with the person
and/or their representatives. Where people cannot give consent
we always aim to deliver outcomes that are agreed to be in the
best interests of the person. At Hesley Village we have a Residents
Council (their chosen name) that meets regularly and acts as a self
advocacy group.
Our aim is to support people to achieve positive outcomes and
plans are outcome based, within an agreed framework of positive
and appropriate risk management.
Because the majority of people we support have complex
communication needs in addition to behaviour that may challenge,
we work to a communication policy and charter and aim to put the
person at the centre of everything we do.
We have a flexible and positively motivated staff team, trained
and skilled in effective person-centred therapeutic support and
communication with those who live at Hesley Village.
All staff attend training in relation to HELP (Hesley Enhancing
Lives Programme), a behaviour support approach based on TCI
(Therapeutic Crisis Intervention), which is BILD (British Institute of
Learning Disabilities) accredited. TCI is an internationally recognised,
crisis prevention and management system that reduces the need to
rely on high-risk interventions. TCI recognises that it is the actions
and reactions of those around people that strongly shape and
influence their behaviour, including their social interactions and
emotional responses. Its emphasis is on empathy and proactive
support, while physical interventions are very much considered a
last resort.
The care and well being of the people we support are paramount
and everything we do is around seeking to ensure that each person’s
best interests are met.
In order to keep people safe there are times when the use of physical
interventions may be needed. This would be as a last resort to
support people in crisis, in order to reduce both stress and risk. To do
this we follow BILD (British Institute of Learning Disabilities) guidance.
The Hesley Group have BILD accreditation for both children’s and
adult services.
Our approach encompasses physical interventions contained within
Therapeutic Crisis Intervention (TCI) strategies and those from
PROACT-SCIP (r) UK.
Any potential physical interventions are fully discussed with the
person, in respect of whom they are proposed and/ or their family
and other appropriate representatives, as far as possible, prior to
their application, which will continue to remain as infrequent as is
possible; and which will continue to be reviewed, with the ongoing
aim of reducing and stopping their use, as soon as this can safely be
done.
Both of these approaches can be explored further via the BILD
website – www.bild.org.uk – in the section: Physical Intervention
Accreditation.
The multidisciplinary therapeutic approach taken at Hesley Village
encompasses a wide range of expertise in addition to that of our
core staff teams and management; and also that available from
externally to the Village. Our own multidisciplinary team includes
the following:
Communication and Speech
and Language
We aim for a total communication environment and to this end
all staff are trained and supported in using augmented systems of
communication, such as signing and picture symbols.
A skilled and experienced team of speech and language therapists
(SALTs) are supported on a day to day basis by communication
coordinators. Our SALTs not only deal with issues relating to
communication; some are also specialists in dealing with the
eating and chewing or swallowing difficulties (dysphagia) that can
present problems for some of those who access our services.
Behaviour Support
People may access applied behaviour analysts (ABAs) on an
individual basis to allow a thorough assessment of their needs
to be made and for the function of the person’s behaviour to be
understood.
ABAs also train and support our staff to provide effective
techniques for helping to manage and lessen or change responses
such as physical aggression or self injury.
All staff are expected to use the person’s HELP Profile, an agreed
common approach, in response to a person’s behaviour and to
report where this is effective or otherwise.
Psychology
Our clinical psychologists work to support the emotional
health and wellbeing of people by helping each person and the
staff supporting them to understand their thoughts, feelings
and behaviours and manage these more effectively. Clinical
psychologists integrate information from the individual, their
family, and the people supporting them, with the results of
structured assessments of neurodevelopment, emotional
attachment patterns, cognitive (thinking) skills, and adaptive skills,
to develop a comprehensive understanding of each person’s needs
and how best to support them.
The resulting formulation is used to develop and implement
interventions which may be used with the individual (eg
non-directive counselling, or adapted cognitive-behavioural
inerventions), or with the staff supporting them (for example:
developing their understanding of how an individual’s needs/
abilities/diagnosis affect their life and how best to support them).
Clinical psychologists work with other members of the
multidisciplinary clinical team to meet the therapeutic needs of
those receiving support in Hesley Group services in a coordinated,
timely and holistic way.
Occupational Therapy
Our Occupational Therapy (OT) service at Hesley Village is key to
supporting active, meaningful lives, for everybody who lives with
us, through the Opportunities Team (see page 8 for more details)
The Occupational Therapy service also provides for individual
assessment, sensory needs and skills development; and the
provision of a safe environment and any equipment needed to
support this.
Psychiatry
We have a consultant psychiatrist, who holds regular reviews at
Hesley Village and advises our service and supports people who
require psychiatric input to remain emotionally well.
For emergency psychiatric support people at Hesley Village can
access local NHS services, with whom we have strong and positive
links.
Therapeutic Support

8. HesleyGroup|8 Active, Meaningful Lives
Many people come to live at Hesley Village after long
periods, perhaps years, of being unsettled and being
unable to achieve their full potential. For others a move
to Hesley Village comes from more settled circumstances
but still represents a significant transition, particularly in
the context of the multiple and complex needs which are
the experience of all those who live with us.
As a first step we seek to support people through this
transition, to achieve stability, initially within the Hesley
Village community, as a firm foundation for each person’s
future progress. We have many years’ experience of
facilitating and supporting these transitions and achieving
stability. Because people’s needs, wishes, and abilities
vary, we support people in individualised and flexible
ways. Our aim is for them to have the best quality of life
possible.
We place a strong emphasis on people having meaningful
and active lives. We are keen to support activity
away from Hesley Village, as well as within the Village
itself. Some people have currently, or have had, work
placements in nearby Tickhill and Doncaster and also
Sheffield. Others participate in employment nearer to
home, which can vary from helping with the recruitment
and selection process for new staff, to giving support with
the recycling programme.
People are supported to access the full range of activities
and amenities in the local community, as well as at more
distant locations; and also at Hesley Village, where arts
and crafts or horticulture, cooking and other activities are
available on site, as well as a cinema, function room (in
the Village Hall), hairdresser and beautician, grocery shop,
post office and cash machine. The local Doncaster bus has
a stop at Hesley Village.
The whole process of supporting active and meaningful
lives for those who live at Hesley Village, has been greatly
enhanced by the development of the Opportunities Team,
which comprises a specialist Occupational Therapist and
Occupational Therapy Assistant, together with a team
of facilitators, who develop an overall plan of activities,
run sessions (including group sessions and outreach
sessions in people’s own homes); and bring people in from
outside Hesley Village to run time-limited and focussed
courses; from all of which Care Managers can develop
individualised timetables for each person who lives in the
Village.
This service is currently provided through each week; and
sits alongside other individualised, particularly leisure,
activity.
The plan is for the Opportunities Team to extend their
provision, to cover weekends too.
The Opportunities Team link in with the multidisciplinary
(staff and clinical) team, who identify where particular
activities may have therapeutic benefit for a particular
person.
There is a mixture of drop-in activities, for example on
an evening; and regular therapeutic activities delivered
through the day, both by Hesley Village staff, as well as
by external people, including drama, football skills (with
the involvement of Doncaster Rovers) and music, for
example.
The Opportunities Team also run special events on
a monthly basis, such as themed, cultural meals, an
Olympic week in 2012, a Jubilee Celebration, a Christmas
Party and others.
People are supported to enjoy social events and to
make friends. We aim to extend and develop people’s
experiences of the wider community outside of home.
Our hope and aim is for people to develop appropriate
levels of increasing independence and meaningful social
inclusion.
Sometimes it can be understandably difficult for the
parents themselves, of adults with such complex needs,
to smoothly manage the transition to adulthood and all
that this entails. We are sensitive to these issues at Hesley
Village; and seek to understand and value family input
and insights around this process.
Developing Pathways
When people come to live at Hesley Village, we develop
with them, their families and other involved key
parties, a pathway plan that includes desired outcomes
and plans for the future. This may be a planned and
progressive move toward living in a community setting
with the right support, such as stepping down into a less
intensive residential service or into supported living for
example, perhaps within Hesley Group services or the
services of other providers, with whom we seek to work
in a positive and cooperative way. Progress against these
goals is measured on an ongoing basis and annually as
part of the formal review process, keeping the person at
the centre of all planning.
Reviews
Each person has a formal annual review, usually with
their family and the funding authority representative. We
support people to express their views as a key part of this
– where at all possible people will be supported to take
part in their review, including with the involvement of
advocates, where this need is identified.
Additionally a rolling programme of case review is under-
taken including the multidisciplinary team, to make sure
people’s care and support needs are being met and/or
adjusted on a continuing basis, with the aim of ensuring
we fulfil our commitment to each person, of providing
the best possible care and support at all times; and that
this continues to evolve in accordance with the pathway
plan.
Equality and Diversity
We are committed to enabling people to express their
individuality through supporting them in relation to their
culture, belief, race, disability, sex or sexual orientation.

9. HesleyGroup|9
Living at Hesley Village
whether in respect of the decoration of their rooms
or other issues relating to their homes or with regard
to their lives in more general terms.
The Village is in close vicinity to the local village of
Tickhill and Doncaster town centre is easily accessed
by the bus route that stops in the car park of the
Village.
There are a range of purpose-built workshops
to accommodate a wide variety of activities in
positive environments. Excellent on-site facilities are
available to complement and enrich the lives of the
people we support including a bistro, cinema, shop,
bank/post office, therapy suite, hairdressers, clothes
shop, bar and village hall.
At Hesley Village, people live in single flats or
three bedroom houses or bungalows. The choice
of accommodation for each person takes into
account their wishes and preferences, their needs,
capabilities, age and social development. Each
person has their own bedroom and bathroom or
ensuite which ensures dignity and respect for the
individual who may need intimate care. Modern
fitted kitchens facilitate learning opportunities
for cooking and spacious dining areas, lounges
and gardens offer warm and welcoming areas to
provide a homely setting.
We aim to empower the person to take greater
control over their own life; wherever possible we
seek to enable people to make their own choices,

10. HesleyGroup|10
Working Together
Coming to Live at Hesley Village
A referral for someone to come and live at Hesley
Village will come through the placing authority
that will be funding the placement. The placing
authority is requested to provide relevant
information which we will review to ensure that
Hesley Village is a suitable provider for the referred
person.
People will have a thorough assessment (for which
there is no charge) prior to potentially being
offered a place within Hesley Village.
The assessment will cover all health and social
needs and all information will be treated
confidentially. Our assessment process will help
to ensure that Hesley Village is able to meet the
person’s needs and is used to inform their initial
personal plan, should they come to our services.
The assessment is carried out by an assessment
team from Hesley Village and includes staff
members from the Clinical and Care Management
teams. They will arrange to meet the person and as
many people involved in their care as possible, to
see how best their needs and wishes can be met.
This is the start of the person-centred planning that
ensures each person is treated as an individual.
If it is felt that Hesley Village is the best option for
the person, the placing authority will be informed
and the transition process begins. This will be
managed by a senior manager at Hesley Village who
will work with the person, family/carers and the
placing authority to ensure the move is as stress-
free as possible.
You are more than welcome to visit us to find out
more about this process and to ask any questions at
all about Hesley Village.
Staff and Support
Hesley Village has a highly experienced,
comprehensive staff team, comprising managerial
and support staff who work closely with the
multidisciplinary clinical team (described on
page 7). The recruitment process is thorough
and Disclosure Barring Service (DBS) checks are
undertaken in respect of all employees who
have opportunities for unsupervised contact
with vulnerable people, prior to joining the
Hesley Group. Every new member of staff has
a comprehensive induction programme and
continual staff development; and regular
supervision and appraisal ensures their skills and
knowledge are always current and relevant to the
work undertaken.
Family and friends
Keeping in touch is essential for most people and
we work hard to positively support contact for
those who live at Hesley Village and those who
are important to them.
Each person has their own plan that identifies
how they will be supported to maintain
relationships and link with family and friends,
through means such as Skype, e-mail, text
messaging, telephone, letters and cards.
We support visits to the family home and also
welcome visits from family and friends to Hesley
Village. There are two “log cabin” style houses
available for visiting families free of charge
(subject to availability).
Families of people living at Hesley Village have
also formed their own forum, which is facilitated
by Hesley but run independently by the families
themselves.
Other providers and transition
When people move from another service to
Hesley Village, or from Hesley Village elsewhere,
we work very hard to ensure a smooth transition
takes place and that people have the best
possible experience in what can be a stressful
time of their lives.
To support people’s health and social care and
other needs, we seek to work closely and co-
operatively with everyone concerned, including
the person themselves, their family/carers, their
social worker and other representatives and local
NHS services, for example.
Hesley Group takes pride in a low staff turnover. A
number of staff have achieved long-term service
awards for 10 and 20 years which promotes
stability, consistency and trust which, in turn,
support positive provision for those who live at
Hesley Village.
We see positive, trusting and
respectful relationships between
those who live at Hesley Village
and their families, our staff and key
external agencies, as fundamental
to delivering the best possible
service.

11. HesleyGroup|11
Quality Assurance Policy
We use a range of policy and guidance
processes to manage our services safely and
effectively. Examples of key policy areas are:
• Managing risk
• Behaviour support
• Care planning
• Single equality scheme
• Health and safety arrangements
• Capacity and consent
• Safeguarding adults
The Hesley Group has a formal policy and
procedure for complaints . A copy of this and
our complaints form is available on request.
The Hesley Group has a Quality Team that
develops policy and best practice and
initiatives, assesses how well we are doing in
meeting our objectives and complying with
national standards, including the management
of health and safety and keeping people safe.
The team consults with people using the service
and their families/representatives.
The Quality Governance Committee oversees all
Hesley Group services and has an independent
Chair and two independent persons to advise
and take an impartial view on the progress
and achievement of our services. They hold
the senior management of the organisation to
account.

12. Doncaster
Barnsley
Rotherham
Sheffield
Hesley Village
M1
M18
M1
M18
A1(M)
A1
32
35
36
37 A635
A6023
A630
38
M18
A631
A631
A631
A638
A1
By Road
From A1
Follow the A1 to Junction 34
(at this point it changes to the A1M)
At the roundabout take the exit
signposted A1/Bawtry Rd
Turn left toward Blyth Rd
Slight right at B6463/Tickhill Rd,
continue to follow B6463
Turn left at A631/Bawtry Rd
Turn right at B6463/Stripe Rd
Follow Stripe Rd for approx
1.5 miles and Hesley Village is
signposted on the left.
From M1
From South follow M1 to Junction
32 then follow M18/Doncaster
At junction 1, take the A631 exit
to Rotherham
At the roundabout take the exit
signposted A631/Bawtry Rd
Continue on A60/W Gate,
Continue to follow A60
Turn right at A631/Sunderland St,
continue to follow A631
Turn left at B6463/Stripe Rd
Follow Stripe Rd for approx
1.5 miles and Hesley Village is
signposted on the left.
Location/Directions
Hesley Village
Hesley Hall
Tickhill
Doncaster
South Yorkshire
DN11 9HH
Registered Manager: Mr Jeff Cox
Tel: 01302 866906
Referral enquiries: 0800 055 6789
Fax: 01302 869635
Email: enquiries@hesleygroup.co.uk
Website: www.hesleyvillage.co.uk
The Hesley Group has Investor In People (IIP)
accreditation which recognises the significant
emphasis the Group places on the quality of its
staffing and the associated management processes. 13 December 2012
By Rail
The nearest train station is
Doncaster, 9 miles away.
Visit www.nationalrail.co.uk for
train times
By Air
Robin Hood Airport (Doncaster)
is 7 miles away.
Hesley Group
Hesley Hall
Tickhill
Doncaster
DN11 9HH
General enquiries: 01302 866906
www.hesleygroup.co.uk