1. LITHIUM TECHNOLOGIES, INC.
Company Overview
Lithium delivers success for your total community
In an era where customer expectations are dramatically increasing, we help build trust
between brands and people by simplifying how people get answers and empowering
them to share their experiences. The Lithium platform helps brands connect, engage with,
and understand customers by enabling them to respond on social networks and foster
engagement on a community they own.
The Lithium platform empowers brands to build vibrant online communities that drive
sales, reduce service costs, accelerate innovation and grow brand advocacy. Our technology
delivers a seamless digital customer experience across websites, social channels and mobile
devices. We turn our customers’ web properties into a social destination that enables them
to respond at scale through social channels and gives them the power to engage and enlist
customers as extensions of their support, marketing and sales teams.
We deliver millions in proven ROI for iconic brands, including:
Our technology, services and solutions
The Lithium platform comprises a complete set of solutions for social customer support,
digital marketing and crowdsourced innovation that allow you to listen, respond and act
on your customers’ conversations, creating deeper customer relationships and fostering
brand loyalty and advocacy. Pair this with deep insights based on data and our expertise in
maintaining vibrancy in your engagement strategy, and you get one amazing set of business
solutions for a great digital customer experience.
A Leader in The
Forrester Wave™:
Social Depth
Platforms, Q2 2015*
LITHIUM IS:
A Visionary in
Gartner’s Magic
Quadrant for the CRM
Customer Engagement
Center, 2015**
A Major Player in IDC’s
Social Media
Management
and Marketing
MarketScape, 2015***
One of the Next
Billion Dollar Startups
by Forbes
2. The Lithium Total Community platform includes:
Lithium Communities
Harness and infuse customer passion and knowledge into your website, turning
your .com into a thriving hub of social conversations focused on your brand. Through
gamification, search engine optimization (SEO) and best practices, we deliver the
most vibrant community experiences that attract visitors, increase buyer confidence
and answer support questions.
Lithium Social Web
We help you deliver great experiences on social channels like Twitter, Facebook and
Lithium Communities—at scale. As your customer care strategy matures, these capabilities
can be extended to the entire organization. By aligning expert resources and sharing real-
time social analytics within your organization, we enable everyone to get involved in the
conversation and engage with customers anytime and anywhere.
Lithium Social Intelligence
Through a unique combination of social science, performance metrics and web analytics,
we provide you with the tools to measure and improve the performance of your social
customer experience programs to drive real business value.
DEMONSTRATED ROI:
$5m annual benefit from sales
and call deflection
Community members spend 2.5x
more than average customers
$7.5m annual savings
from call deflections
29% of BSkyB customers fully
resolve their issues with the
help of community
LITHIUM TECHNOLOGIES, INC.
Company Overview
Connect
onsocialchannels
inbrandedcommunities
yourmostvaluable
prospects&customers
Engage
Understand
3. Lithium solutions
Our solutions combine our best-in-breed technology and experience.
Digital Marketing
Customer experience is the last frontier for
differentiation. Engage customers on your website where
you can control and create a unique branded experience
to increase customer loyalty. By building thriving
communities that blend branded and user-generated
content, we help you create a place for brand advocates
to share their passion and inspire others to buy.
Social Customer Support
Lithium creates a place on your website where customers
answer each other’s questions, enabling you to deflect 20%
of service calls. We also help you crowdsource knowledge
articles, handle millions of customer issues on social channels
and integrate social workflows with your CRM system. No
one offers a broader set of capabilities.
Crowdsourcing Ideas
Harness the wisdom of the crowd to build better
products and take them to market in record time.
Lithium helps you crowdsource innovation through
idea exchanges and mine social conversations for
customer insights.
The path to digital success
We see social technologies as a means, not an end. The right skills and knowledge are also
critical ingredients for success.
Our in-house experts have helped more than 400 iconic brands launch and manage digital
customer experience programs, each with their own unique requirements. We apply best
practices honed from over a decade of experience, providing a level of expertise and assurance
that no one else can deliver.
OUR CUSTOMERS
GARNER RECOGNITION:
AUTODESK
Gartner 1:1 Media CRM
Excellence Award
Forrester Groundswell: B2B
Social Relationship Marketing
BEST BUY
WOMMY Award Gold
BT
Institute of Customer Service, UK
Customer Satisfaction Award
BARCLAYCARD RING
Forrester Groundswell: B2C
Embracing
CISCO
Forrester Groundswell:
Collaboration Program
CONSORSBANK
Forrester Groundswell: Customer
and Prospect Community
LITHIUM TECHNOLOGIES, INC.
Company Overview
