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                                   One	
  of	
  the	
  benefits	
  of	
  working	
            ensure	
  that	
  your	
  brand	
  is	
  
                                   with	
  a	
  smaller	
  firm	
  is	
  that	
  your	
       putting	
  its	
  best	
  foot	
  forward	
  
         Why choose                account	
  executives	
  are	
  the	
  
                                   principals	
  of	
  the	
  company.	
  
                                                                                              110%	
  of	
  the	
  time.	
  (The	
  very	
  
                                                                                              same	
  holds	
  true	
  for	
  ALL	
  of	
  our	
  

          The Whole
                                                                                              clients	
  outside	
  the	
  
                                   This	
  is	
  true	
  of	
  any	
  industry.	
             culinary/hospitality	
  sector	
  as	
  
                                   And,	
  something	
  you	
  can’t	
                        well.)	
  Our	
  eye	
  for	
  detail	
  may	
  
        Enchilada PR               count	
  on	
  at	
  larger	
  firms.	
                    also	
  show	
  up	
  in	
  food	
  or	
  service	
  
                                                                                              feedback.	
  As	
  a	
  former	
  critic,	
  
                                   Our	
  own	
  experience	
  as	
  
              for your             business	
  owners	
  enables	
  us	
  to	
  
                                   look	
  at	
  things	
  from	
  a	
  range	
  of	
  
                                                                                              trained	
  to	
  think	
  like	
  a	
  
                                                                                              customer,	
  Dawn	
  in	
  particular,	
  
                                                                                              is	
  not	
  afraid	
  to	
  offer	
  
        restaurant or              perspectives.	
  We	
  value	
  your	
  
                                   insights	
  and	
  make	
  every	
  effort	
               CONSTRUCTIVE	
  criticism.	
  
                                   to	
  blend	
  seamlessly	
  with	
  the	
                 And,	
  because	
  our	
  collective	
  
             culinary-             teams	
  that	
  you	
  already	
  have	
  in	
            favorite	
  hobby	
  is	
  cooking,	
  we	
  
                                                                                              won’t	
  be	
  shy	
  to	
  participate	
  in	
  
                                   place.	
  	
  
                                                                                              tastings	
  and	
  evaluations	
  of	
  
              related              From	
  your	
  General	
  Manager	
  to	
                 both	
  food	
  and	
  drink	
  when	
  you	
  
                                   your	
  servers	
  and	
  hostess,	
  we	
                 need	
  another	
  opinion.	
  	
  
            business?              strive	
  to	
  engage	
  everyone	
  in	
  
                                   supporting	
  our,	
  and	
  your,	
  
                                                                                              	
  	
  
                                                                                              Because	
  we	
  both	
  have	
  
                                   efforts,	
  the	
  same	
  way	
  that	
  you	
            restaurant	
  and	
  catering	
  
                                   would	
  as	
  team	
  leader.	
  	
                       experience	
  in	
  the	
  front	
  and	
  
                                                                                              back	
  of	
  the	
  house	
  (and	
  in	
  event	
  
        Want to learn more?        Even	
  if	
  your	
  staff	
  is	
  handling	
  all	
     sales	
  and	
  planning	
  and	
  
                                   of	
  your	
  social	
  media	
                            management),	
  we	
  understand	
  
             email us at           messaging,	
  we	
  will	
  monitor	
  the	
               the	
  day-­‐to-­‐day	
  operations	
  (and	
  
    info@thewholeenchiladapr.com   dialogue,	
  assess	
  engagement	
                        overhead),	
  as	
  well	
  as	
  the	
  
                                   and	
  even	
  correct	
  typos	
  (we	
  are	
            demands	
  of	
  increasingly	
  savvy,	
  
                                   notorious	
  menu	
  editors)	
  to	
                      value-­‐seeking	
  customers.	
  	
  
3




                                                                                                                        “One of the benefits of
                                                                                                                        working with a smaller
                                                                                                                      firm is that your account
                                                                                                                          executives are the
                                                                                                                           principals of the
                                                                                                                              company.”




        This	
  understanding	
  your	
  work	
  pressures	
  leads	
  to	
  a	
  relationship	
  
        that	
  extends	
  far	
  beyond	
  "publicist."	
  	
  

        Additionally,	
  we	
  meet	
  regularly	
  with	
  one	
  of	
  the	
  region's	
  leading	
  
        restaurant	
  consultants,	
  enabling	
  us	
  to	
  stay	
  on	
  top	
  of	
  industry	
  
        issues	
  and	
  trends,	
  and	
  help	
  you	
  tackle	
  issues	
  outside	
  the	
  realm	
  of	
  
        traditional	
  PR.	
  	
  
        	
  	
  
        And	
  when	
  it	
  comes	
  to	
  social	
  media,	
  we'll	
  reach	
  beyond	
  
        Facebook,	
  Twitter	
  and	
  YouTube	
  to	
  resources	
  such	
  as	
  Pitch	
  
        Engine,	
  Storify,	
  SlideShare,	
  Pinterest,	
  Instagram	
  and	
  
        Google+	
  to	
  spread	
  the	
  good	
  word	
  about	
  your	
  business	
  and	
  
        its	
  offerings.	
  We'll	
  also	
  guide	
  you	
  toward	
  the	
  most	
  suitable	
  
        sites	
  for	
  measuring	
  social	
  media	
  performance,	
  and	
  keep	
  
        you	
  up-­‐to-­‐date	
  on	
  the	
  buzz	
  we	
  are	
  or	
  aren't	
  hearing	
  about	
  
        that	
  hot	
  new	
  chef,	
  organic	
  purveyor	
  you've	
  been	
  working	
  
        with,	
  wine	
  program	
  you	
  just	
  launched…	
  	
  
        	
  	
  
        So	
  how	
  will	
  you	
  know	
  what	
  we	
  are	
  doing	
  is	
  working?	
  Social	
  
        media	
  measurement	
  offers	
  valuable	
  insights—as	
  long	
  as	
  
        you	
  remember	
  that	
  "likes"	
  and	
  "follows"	
  don't	
  mean	
  much	
  
        if	
  those	
  cyber	
  customers	
  are	
  not	
  serving	
  as	
  Pied	
  Pipers,	
  
        coming	
  to	
  your	
  establishment	
  or	
  buying	
  your	
  products.	
  
        We'd	
  certainly	
  say	
  the	
  same	
  for	
  that	
  dangling	
  carrot,	
  press.	
  	
  
        	
  	
  
        While	
  both	
  PR	
  firms	
  and	
  their	
  clients	
  do	
  cartwheels	
  over	
  earned	
  
        editorial	
  and	
  the	
  boost	
  it	
  can	
  give	
  to	
  a	
  brand's	
  recognition	
  and	
  
        reputation,	
  we	
  are	
  going	
  to	
  push	
  you	
  to	
  keep	
  momentum	
  going.	
  	
  

        (continued)




    2                                                                                                             dawn e. warden-reeder | october 2012
6
4
5




                                                              Having	
  said	
  that,	
  our	
  goal	
  is	
  to	
  
                                                              craft	
  the	
  types	
  of	
  stories	
  that	
  
                                                              we,	
  as	
  food	
  enthusiasts	
  and	
  
                                                              accomplished	
  cooks	
  (and	
  
                                                              bartenders!)	
  would	
  want	
  to	
  
                                                              read	
  and	
  share	
  with	
  our	
  
                                                              friends.	
  And	
  ideally,	
  that	
  is	
  
                                                              how	
  we	
  choose	
  our	
  clients.	
  	
  

                                                              Our	
  passionate	
  nature	
  means	
  
                                                              we	
  already	
  have	
  a	
  built-­‐in	
  
                                                              desire	
  to	
  "shout-­‐out"	
  about	
  the	
  
                                                              things	
  that	
  excite	
  us.	
  Just	
  
                                                                                                                         outside	
  the	
  media	
  who	
  we	
  
                                                              imagine	
  what	
  happens	
  when	
  
                                                                                                                         think	
  fall	
  within	
  your	
  target	
  
                                                              we	
  meet	
  a	
  client	
  like	
  you,	
  who	
  
                                                                                                                         audience,	
  or	
  that	
  have	
  
                                                              has	
  a	
  unique	
  story	
  to	
  tell.	
  Most	
  
                                                                                                                         community/social	
  influence	
  
                                                              of	
  the	
  time,	
  we	
  want	
  to	
  run	
  out	
  
                                                                                                                         or	
  are	
  in	
  a	
  related	
  industry	
  
                                                              and	
  pitch	
  the	
  media	
  before	
  a	
  
                                                                                                                         where	
  an	
  alliance	
  might	
  be	
  
                                                              contract	
  has	
  been	
  signed.	
  	
  
                                                                                                                         mutually	
  beneficial.	
  After	
  all,	
  
                                                              Because	
  public	
  relations	
  is	
  also	
             what	
  good	
  is	
  having	
  us	
  on	
  
                                                              about	
  relationships,	
  we	
  also	
                    board	
  if	
  "word	
  of	
  mouth"	
  
                                                              work	
  hard	
  to	
  engage	
  those	
                    doesn't	
  start	
  with	
  us?	
  	
  	
  	
  
        By	
  providing	
  fresh,	
  relevant	
  
        reasons	
  for	
  media	
  coverage	
  as	
  
        well	
  as	
  customer	
  loyalty,	
  you’ll	
  
        be	
  able	
  to	
  maintain	
  a	
  constant	
  
        level	
  of	
  visibility	
  and	
  respect.	
  
        Which,	
  is	
  exactly	
  what	
  you	
  
        want.	
  (And,	
  why	
  you’ll	
  hear	
  us	
  
        say	
  repeatedly,	
  “Quality	
  
        customer	
  service	
  is	
  the	
  
        strongest	
  PR	
  tool	
  you	
  have.)	
  

        What	
  this	
  means,	
  is	
  that	
  if	
  
        we've	
  "swept"	
  the	
  media	
  and	
  
        landed	
  numerous	
  placements,	
  
        but	
  business	
  is	
  lackluster,	
  we	
  
        aren't	
  going	
  to	
  say,	
  "But	
  look	
  
        at	
  all	
  the	
  press	
  we	
  got	
  you."	
  
        Rather,	
  we	
  are	
  going	
  to	
  
        evaluate	
  a	
  number	
  of	
  different	
  
        pieces	
  of	
  information,	
  and	
  
        after	
  thoughtful	
  consideration	
  
        of	
  time,	
  budget,	
  goals,	
  
        customer	
  and	
  staff	
  feedback,	
  
        take	
  another	
  route.	
  	
  	
  	
  	
  	
  

    3                                                                                                            dawn e. warden-reeder | october 2012

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The Whole Enchilada PR • Culinary PR with a Kick

  • 1. 2 1 One  of  the  benefits  of  working   ensure  that  your  brand  is   with  a  smaller  firm  is  that  your   putting  its  best  foot  forward   Why choose account  executives  are  the   principals  of  the  company.   110%  of  the  time.  (The  very   same  holds  true  for  ALL  of  our   The Whole clients  outside  the   This  is  true  of  any  industry.   culinary/hospitality  sector  as   And,  something  you  can’t   well.)  Our  eye  for  detail  may   Enchilada PR count  on  at  larger  firms.   also  show  up  in  food  or  service   feedback.  As  a  former  critic,   Our  own  experience  as   for your business  owners  enables  us  to   look  at  things  from  a  range  of   trained  to  think  like  a   customer,  Dawn  in  particular,   is  not  afraid  to  offer   restaurant or perspectives.  We  value  your   insights  and  make  every  effort   CONSTRUCTIVE  criticism.   to  blend  seamlessly  with  the   And,  because  our  collective   culinary- teams  that  you  already  have  in   favorite  hobby  is  cooking,  we   won’t  be  shy  to  participate  in   place.     tastings  and  evaluations  of   related From  your  General  Manager  to   both  food  and  drink  when  you   your  servers  and  hostess,  we   need  another  opinion.     business? strive  to  engage  everyone  in   supporting  our,  and  your,       Because  we  both  have   efforts,  the  same  way  that  you   restaurant  and  catering   would  as  team  leader.     experience  in  the  front  and   back  of  the  house  (and  in  event   Want to learn more? Even  if  your  staff  is  handling  all   sales  and  planning  and   of  your  social  media   management),  we  understand   email us at messaging,  we  will  monitor  the   the  day-­‐to-­‐day  operations  (and   info@thewholeenchiladapr.com dialogue,  assess  engagement   overhead),  as  well  as  the   and  even  correct  typos  (we  are   demands  of  increasingly  savvy,   notorious  menu  editors)  to   value-­‐seeking  customers.    
  • 2. 3 “One of the benefits of working with a smaller firm is that your account executives are the principals of the company.” This  understanding  your  work  pressures  leads  to  a  relationship   that  extends  far  beyond  "publicist."     Additionally,  we  meet  regularly  with  one  of  the  region's  leading   restaurant  consultants,  enabling  us  to  stay  on  top  of  industry   issues  and  trends,  and  help  you  tackle  issues  outside  the  realm  of   traditional  PR.         And  when  it  comes  to  social  media,  we'll  reach  beyond   Facebook,  Twitter  and  YouTube  to  resources  such  as  Pitch   Engine,  Storify,  SlideShare,  Pinterest,  Instagram  and   Google+  to  spread  the  good  word  about  your  business  and   its  offerings.  We'll  also  guide  you  toward  the  most  suitable   sites  for  measuring  social  media  performance,  and  keep   you  up-­‐to-­‐date  on  the  buzz  we  are  or  aren't  hearing  about   that  hot  new  chef,  organic  purveyor  you've  been  working   with,  wine  program  you  just  launched…         So  how  will  you  know  what  we  are  doing  is  working?  Social   media  measurement  offers  valuable  insights—as  long  as   you  remember  that  "likes"  and  "follows"  don't  mean  much   if  those  cyber  customers  are  not  serving  as  Pied  Pipers,   coming  to  your  establishment  or  buying  your  products.   We'd  certainly  say  the  same  for  that  dangling  carrot,  press.         While  both  PR  firms  and  their  clients  do  cartwheels  over  earned   editorial  and  the  boost  it  can  give  to  a  brand's  recognition  and   reputation,  we  are  going  to  push  you  to  keep  momentum  going.     (continued) 2 dawn e. warden-reeder | october 2012
  • 3. 6 4 5 Having  said  that,  our  goal  is  to   craft  the  types  of  stories  that   we,  as  food  enthusiasts  and   accomplished  cooks  (and   bartenders!)  would  want  to   read  and  share  with  our   friends.  And  ideally,  that  is   how  we  choose  our  clients.     Our  passionate  nature  means   we  already  have  a  built-­‐in   desire  to  "shout-­‐out"  about  the   things  that  excite  us.  Just   outside  the  media  who  we   imagine  what  happens  when   think  fall  within  your  target   we  meet  a  client  like  you,  who   audience,  or  that  have   has  a  unique  story  to  tell.  Most   community/social  influence   of  the  time,  we  want  to  run  out   or  are  in  a  related  industry   and  pitch  the  media  before  a   where  an  alliance  might  be   contract  has  been  signed.     mutually  beneficial.  After  all,   Because  public  relations  is  also   what  good  is  having  us  on   about  relationships,  we  also   board  if  "word  of  mouth"   work  hard  to  engage  those   doesn't  start  with  us?         By  providing  fresh,  relevant   reasons  for  media  coverage  as   well  as  customer  loyalty,  you’ll   be  able  to  maintain  a  constant   level  of  visibility  and  respect.   Which,  is  exactly  what  you   want.  (And,  why  you’ll  hear  us   say  repeatedly,  “Quality   customer  service  is  the   strongest  PR  tool  you  have.)   What  this  means,  is  that  if   we've  "swept"  the  media  and   landed  numerous  placements,   but  business  is  lackluster,  we   aren't  going  to  say,  "But  look   at  all  the  press  we  got  you."   Rather,  we  are  going  to   evaluate  a  number  of  different   pieces  of  information,  and   after  thoughtful  consideration   of  time,  budget,  goals,   customer  and  staff  feedback,   take  another  route.             3 dawn e. warden-reeder | october 2012