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  • Premier support really is for organizations with business critical apps. We say industry leading because of our priority handling, one-to-one dedicated relationships and the broadest set of proactive services you’ll find anywhere.It’s all around 3 things: Maximizing uptime for you apps by getting you fast support from subject matter experts, Reducing development and business costs with tools and assessments, and Providing best practices and workshops to help you develop faster.
  • Everything we do is around maximizing uptime, reducing your costs and accelerating development and our Proactive services all help you do that. Assessments:Analysis of technology use and recommended remediation (Collect Key Data / Analysis and Assessment Report /Remediation Plan)Knowledge Transfer: Training on Design and Operational Guidance for a Technology (Lessons, Labs, Demos)Process Optimization Program: Address People, Process and Technology for a specific Service Management Function (Foundations / ConceptsWorking Sessions / On-going Management)Details:Assessments:Analysis of technology use and recommended remediation (Collect Key Data / Analysis and Assessment Report /Remediation Plan).NET Application Migration: provides an in-depth analysis of the state of the current app with focus on migration to Windows Azure. It provides recommendation on <blah blah>. Customers will be able to get an improvement plan with deep changes to their implementation approach. Microsoft will get opportunities for extra services like remediation of issues.Application Scalability : provides an in-depth analysis of all points that test existing Windows Azure app. It provides recommendation on choke points and service outage because of increased user or compute use. Customers will be able to get an improvement plan with deep changes to their implementation approach. Microsoft will get opportunities for extra services like remediation of issues.Application Cost Effectiveness: provides an in-depth analysis of key cost levers for existing Windows Azure app. It provides recommendation on <blah blah>. Customers will be able to get an improvement plan with deep changes to their implementation approach. Microsoft will get opportunities for extra services like remediation of issuesInfrastructure and Identity: provides an in-depth analysis of security protocols for an existing Windows Azure app. It provides recommendation on correctness around implementation and performance when executing Access Control and Security checks. Customers will be able to get an improvement plan with deep changes to their implementation and architecture approach. Microsoft will get opportunities for extra services like remediation of issues.Knowledge Transfer: Training on Design and Operational Guidance for a Technology (Lessons, Labs, Demos)Developing Windows Azure Solutions Workshop: provides an in-depth instruction on properly architecting an Azure based solution for cost effectiveness. Students get deep technical instruction on properly architecting each component of an Windows Azure solution with cost effectiveness as a primary driver. Once the knowledge is acquired, students apply their knowledge with detailed hands-on labs. The goal of the lab series to take an ecommerce solution which was developed following traditional n-tier design principals and re-architect it for cost effectiveness in Azure.Windows Azure Proof of Concept Accelerator: 1 to 2 week interactive session where you get up to speed on developing for Azure and in the process build a proof of concept of a custom end-to-end solution. Students will learn to build and deploy Azure applications using familiar development tools and infrastructure that’s also simple, agile, and efficientWindows Azure Application Monitoring and Diagnostic Workshop: provides in-depth knowledge on properly monitoring service hosted on Windows Azure Platform (PaaS). Students get in-depth knowledge of frameworks made available by the Platform itself to make this monitoring possible. Once this knowledge is acquired, the students learn how to leverage these frameworks using SCOM and the corresponding management pack. Finally, they will understand get insight on how to extend monitoring capabilities by extending by customizing SCOM to monitor some particular Windows Azure scenarios.Process Optimization Program: Address People, Process and Technology for a specific Service Management Function (Foundations / ConceptsWorking Sessions / On-going Management)Implementing Windows Azure Release Management : service addresses the people, process, and technology aspects of Windows Azure release management through a series of interactive knowledge transfer and working sessions. The end result for the customer is identified improvements for their release activities and a plan for implementing those improvements. An improved release management process will increase IT service availability and reduce support costs.
  • Rapid Response Add On offers 15mins for sev A incidents
  • Offre Microsoft Services

    1. 1. New Ecosystems Managed Resources Ease of UseUsage Based ElasticEconomics Open Solid
    2. 2. Proof of Concept Adoption Workshop Cloud Accélérator Services Cloud Workshop Green field Reactive SupportMigration Quality Assurance ApplicationPortfolio MigrationAssessment Manageability Optimization Application Lifecycle Management Identity Assessment Hybrid Management Setup Exec Briefing Architecture, Business Case&Pilot Application Cost Effectiveness ? .NET application Migration Assessment Application scalability Identity & access control Assessment Release Management Business Led Strategy workshop
    3. 3.  Quelle stratégie, quelles initiatives, quels bénéfices dans votre contexte ?  Quels Scénarios, quels bénéfices dans votre contexte ?  Quelles étapes suivantes dans votre stratégie Cloud ?  Définition d’une vision d’ensemble cible.  Exemple avec un cas concret choisi 3 jours
    4. 4. • Ecoute des vos objectifs et priorités • Revue et sélection des applications à migrer • Assessment des couts de migration et d’exécution par application • Ranking et Analyse des bénéfices par application • Plan de migration 30 heures par application
    5. 5. • Cloud Workshop • Identification / sélection du scénario à implémenter • Définition / mise à jour de l’architecture cible • Définition / mise à jour du business case : TCO et ROI • Identification des Risques et des mitigations • Revue des patterns recommandés • Accompagnement au développement, au déploiement et aux tests 3 à 6 semaines Cloud Accelerator
    6. 6. Support Premier pour Windows Azure Le support Premier pour Windows Azure vous apporte le meilleur niveau de support pour vos applications critiques sur Windows Azure, de la gestion prioritaire de vos incidents, à l’accompagnement d’une équipe technique dédiée en passant par des services proactifs uniques.
    7. 7. Rationalisation et mutualisation de l’infrastructure, réduction des coûts.

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