Delivering Happiness - Silverpop - 5-4-10

DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE Tony Hsieh 8 th Annual Silverpop Client Summit May 4, 2010

[object Object],‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200

Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]

the #1 priority CULTURE 5 weeks of training Culture book $2000 to quit Hiring for culture Twitter helps build culture

C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

Delivering Happiness (customers and employees) ,[object Object],[object Object],[object Object],[object Object]

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Example: Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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From Mariana ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object],[object Object]

From John Korioth ,[object Object],[object Object]

VISION ,[object Object],[object Object],[object Object],[object Object]

ENTREPRENEURS: ,[object Object]

VISION ,[object Object],[object Object],[object Object]

Example of evolving vision and brand ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

What’s your business? ,[object Object],[object Object],[object Object],[object Object],[object Object]

TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?

WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?

RESEARCH HAS SHOWN ,[object Object],[object Object],[object Object],[object Object]

HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS

A FEW DIFFERENT FRAMEWORKS OF HAPPINESS

A FEW DIFFERENT FRAMEWORKS ON HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object]

3 TYPES OF HAPPINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],time time time

RECOMMENDED BOOKS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contact info and tours! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Profits Passion Purpose GREAT BUSINESS

HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose

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Delivering Happiness - Silverpop - 5-4-10

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