Sante Fe Institute - Zappos - DTP - 09.03.14
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Sante Fe Institute - Zappos - DTP - 09.03.14
- 1. ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT
- 2. The Power of WOW ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 Gross Sales $MM $1,000 800 600 400 200
- 5. CULTURE THE #1 PRIORITY
- 6. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 7. CLOTHING
- 9. CULTURE
- 10. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
- 11. DELIVERING CHUASTPOPMIENRSE &S ESMPLOYEES “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” -MAYA ANGELOU
- 12. WHAT’S DELIVNERIENG XHAPTPINESS Clothing Customer Service Company Culture “a great brand is… ______”
- 14. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
- 15. LAS VEGAS CITY HALL
- 16. LAS VEGAS CITY HALL
- 20. DOGGY DAY CARE http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
- 22. DOWNTOWN VEGAS FREMONT EAST http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg
- 23. DOWNTOWN VEGAS FREMONT EAST http://www.lucyvegas.com/sites/default/files/griffin5.jpg
- 24. DOWNTOWN VEGAS FREMONT EAST
- 25. DOWNTOWN VEGAS FREMONT EAST http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
- 26. DELIVERING HAPPINESS WHAT ’S NEXT ? Clothing Customer Service Company Culture
- 27. DELIVERING HAPPINESS WHAT ’S NEXT ? Clothing Customer Service Company Culture Community
- 28. DOWNTOWN PROJECT COLLISIONS CO-LEARNING CONNECTEDNESS
- 29. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
- 31. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance
- 32. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World
- 33. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World • The Co-Learning and Co-working Capital of the World
- 34. DOWNTOWN PROJECT REFRAMING “COMMUNI TY”
- 35. DOWNTOWN PROJECT REFRAMING “COMMUNI TY” • COLLISIONS
- 36. DOWNTOWN PROJECT REFRAMING “COMMUNI TY” • COLLISIONS • CO-LEARNING
- 37. DOWNTOWN PROJECT REFRAMING “COMMUNI TY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS
- 38. DOWNTOWN PROJECT REFRAMING “COMMUNI TY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY
- 39. DOWNTOWN PROJECT REFRAMING “COMMUNI TY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY • DIVERSITY
- 40. THE BIG BET Accelerating Collisions, Co-Learning, and Connectedness
- 41. THE BIG BET Accelerating Collisions, Co-Learning, and Connectedness …will lead to… Happiness, Luckiness, Innovation, and Productivity
- 42. ROI VS ROC Instead of maximizing short-term ROI (Return On Investment)…
- 43. ROI VS ROC Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC
- 44. ROI VS ROC Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community)
- 45. ROI VS ROC Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions)
- 46. ROI VS ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL
- 47. ROI VS ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck)
- 48. ROI VS ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck) – Accelerating Serendipity
- 49. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
- 51. $50M SMALL BUSINESS Criteria
- 52. $50M SMALL BUSINESS Criteria Owner Operated - Passionate
- 53. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions
- 54. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability
- 55. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable
- 56. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something
- 57. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something Story-worthy
- 58. NATALIE
- 59. NATALIE
- 60. NATALIE
- 61. NATALIE
- 62. NATALIE
- 63. NATALIE
- 64. CHECK CASHING
- 65. CHECK CASHING
- 66. SARAH
- 67. SARAH
- 68. SARAH
- 70. CONTAINER PARK
- 71. CONTAINER PARK
- 72. CONTAINER PARK
- 73. CONTAINER PARK
- 74. LVCK
- 75. LVCK
- 76. LVCK
- 78. MEDICAL CLINIC
- 80. $50M TECH STARTUPS https://twitter.com/VegasKramer/status/330833896574951424/photo/1
- 82. PROJECT 100
- 83. PROJECT 100
- 86. GOLD SPIKE (FORMER CASINO) http://www.yelp.com/biz_photos/gold-spike-hotel-and-casino-las-vegas?select=Zh7ycSGy8xycR7- VVqSMlA#vPAm4TwFWc3kw_lM9NJzfQ
- 87. GOLD SPIKE (FORMER CASINO) http://www.yelp.com/biz_photos/gold-spike-hotel-and-casino-las-vegas?select=Zh7ycSGy8xycR7- VVqSMlA#uSzsFfdBhPok_sfEpJk-7Q
- 88. GOLD SPIKE COWORKING LOUNGE
- 89. GOLD SPIKE COWORKING LOUNGE https://foursquare.com/v/gold-spike/4bd1a8b65e0cce72c9cba184/photos?openPhotoId=51f18e5d498eb74dd6fc3edf
- 90. GOLD SPIKE COWORKING LOUNGE https://foursquare.com/v/gold-spike/4bd1a8b65e0cce72c9cba184/photos?openPhotoId=52099aef11d226362f7930d9
- 91. GOLD SPIKE COWORKING LOUNGE
- 92. LEARNING VILLAGE
- 93. LEARNING VILLAGE
- 96. CITY AS A STARTUP http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
- 97. $50M EDUCATION, ARTS, CULTURE http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
- 98. $50M EDUCATION, ARTS, CULTURE http://photos.lasvegassun.com/media/img/photos/2013/08/27/0827NinthBridge13_t653.JPG?214bc4f9d9bd7c08c7d0f6599bb3328710e01e7b
- 99. $50M EDUCATION, ARTS, CULTURE
- 100. $50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
- 101. $50M EDUCATION, ARTS, CULTURE http://mikerossart.net/images/mikeross_enter.jpg
- 102. $50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
- 103. LIFE IS BEAUTIFUL
- 104. LIFE IS BEAUTIFUL
- 105. LIFE IS BEAUTIFUL
- 106. LIFE IS BEAUTIFUL
- 107. LIFE IS BEAUTIFUL
- 108. $200M REAL ESTATE
- 109. WHEN CITIES DOUBLE IN SIZE Productivity and innovation per resident increases by 15% (But not true for companies) Accelerate serendipity > Accelerate learning > Accelerate productivity and innovation
- 110. 3 INGREDIENTS FOR SERENDIPITY 1. Residential density of 100 residents/acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism
- 111. HOW TO ACCELERATE LEARNING & INNOVATION Maximize serendipitous interactions Density in the office Density in the city Collisions vs. convenience
- 112. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
- 113. DIVERSITY + DENSITY 1. Zappos employees 2. Tech Startup Community 3. Small Business Community 4. Fashion Community 5. Art and Music Communities 6. Other Passion Communities 7. Local Residents
- 114. OUR SECRET WEAPON http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg
- 115. LEARNINGS FROM TED, SUMMIT SERIES, SXSW, BIF… Curated Content Serendipity Learning Connections Community
- 116. DOWNTOWN VEGAS EVERY DAY Curated Content Serendipity Learning Connections Community
- 117. Fremont St. & Las Vegas Blvd.
- 118. Fremont St. & Las Vegas Blvd.
- 119. INSPIRE THEATER
- 120. INSPIRE THEATER
- 121. INSPIRE THEATER
- 122. INSPIRE THEATER
- 123. INSPIRE THEATER
- 124. INSPIRE THEATER
- 125. INSPIRE THEATER
- 126. INSPIRE THEATER
- 127. DOWNTOWN VEGAS MONTHLY CADENCE
- 128. DOWNTOWN VEGAS MONTHLY CADENCE Week 1 – First Friday Week
- 129. DOWNTOWN VEGAS MONTHLY CADENCE Week 1 – First Friday Week Week 2 – Tech Week
- 130. DOWNTOWN VEGAS MONTHLY CADENCE Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week
- 131. DOWNTOWN VEGAS MONTHLY CADENCE Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Week 4 – Catalyst Week
- 132. RETURN ON COLLISIONS ROC What is the value of a resident that is out and about in the neighborhood?
- 133. RETURN ON COLLISIONS ROC What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day
- 134. RETURN ON COLLISIONS ROC What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week
- 135. RETURN ON COLLISIONS ROC What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year
- 136. RETURN ON COLLISIONS ROC What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year = 1000 “collisionable” hours/year
- 137. JAKE – FLINT & TINDER http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It-b. jpg
- 138. JAKE – FLINT & TINDER
- 139. FASHION INCUBATOR STITCH FACTORY
- 140. FASHION INCUBATOR STITCH FACTORY
- 141. RETURN ON COLLISIONS ROC What is the value of a purposeful visitor that contributes to community?
- 142. RETURN ON COLLISIONS ROC What is the value of a purposeful visitor that contributes to community? 12 hours/day
- 143. RETURN ON COLLISIONS ROC What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week
- 144. RETURN ON COLLISIONS ROC What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year
- 145. RETURN ON COLLISIONS ROC What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year = 1000 “collisionable” hours/year
- 146. RETURN ON COLLISIONS ROC “SUBSCRIB E” TO DTLV
- 147. RETURN ON COLLISIONS ROC 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism
- 148. RETURN ON COLLISIONS ROC 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism
- 149. 100,000 RETURN ON COLLISIONS ROC
- 150. RETURN ON COLLISIONS ROC 100,000 “collisionable”
- 151. RETURN ON COLLISIONS ROC 100,000 “collisionable” community
- 152. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours
- 153. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours per
- 154. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours per acre
- 155. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours per acre per
- 156. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours per acre per year
- 157. RETURN ON COLLISIONS ROC 100,000 “collisionable” community hours per acre per year 2.3 COLLISIONABLE HOURS PER SQUARE FOOT PER YEAR
- 158. THE BIG BET 3 GUIDING PRINCIPLES Accelerate: 1. Collisions 2. Co-Learning 3. Connectedness And everything else will fall into place… (productivity, innovation, growth, happiness) What will people say about downtown?
- 160. ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT
- 161. https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 162. 50% OF HUMANS LIVE IN CITIES https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 163. 75% WILL LIVE IN CITIES IN OUR LIFETIME https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
- 164. THE 4 MINUTE MILE
- 165. THE 4 MINUTE MILE
- 166. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com
- 167. A GREAT BRAND is a story that never stops unfolding.
- 168. A GREAT BRAND COMPANY is a story that never stops unfolding.
- 169. A GREAT BRAND COMPANY CITY is a story that never stops unfolding.
- 170. A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.
- 171. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com