1. Denise S. Mernka
4328 New York Avenue • Des Moines, IA 50310 • 515-229-3758 • denise.mernka@gmail.com
PROFESSIONAL SUMMARY
• 15+ years in P&C insurance, including CL, PL, Claims, IT, Employee Development, Accounting,
Support Services, Real Estate & Fleet, Reinsurance, Bonds.
• 4 years in education, including database management, software transitions and enhancements,
transcript security, user security.
• 9 years in transportation, including budgeting, financial management, communication infrastructure,
equipment lease negotiations and Chapter 11 transitioning.
• 4 years in consumer and merchant credit cards.
• Inate ability to translate between users and IT.
• Solid process improvement skills, including problem solving and solutioning.
• Quickly able to see the big picture, while not losing the details.
• Strong background in as-is and workflow diagramming, including gap analysis.
• Excellent facilitation and negotiation experience.
• Able to manage the requirement process in an Agile like environment.
• Strong Imaging and printing experience from as-is through implementation.
• Well versed in MS Office Suite, Adobe Acrobat Pro; familiar with Adobe Photoshop and InDesign.
• Excellent verbal, written and interpersonal skills.
• 8 year active member of IIBA; 5 year member of PMI.
Business Analysis Project Management Industries
Activity Diagraming
Business Analysis
Business Process Design
Business Requirement Document
Cost-Benefit Analysis
Documentation
Functional Requirement Document
Gap Analysis
Problem Analysis
Process Workflow Analysis
Project Requirements Document
Quality Control
Requirements Analysis
Requirements Definition
Budget Management
Budgeting
Change Management
Conflict Management
Cost/Benefit Analysis
Facilitation
Financial Management
Gap Analysis
Leadership
Needs Assessment
Negotiation
Problem/Issues Management
Training
Insurance - Property
Casualty
Education
Transportation
Banking

2. Denise S. Mernka
4328 New York Avenue • Des Moines, IA 50310 • 515-229-3758 • denise.mernka@gmail.com
EXPERIENCE
EMC Insurance Companies, Business Analyst
• Led a project to secure a software replacement for an internal National Change of
Address process.
• Developed a furniture and fixture valuation system and a training reporting system
with EXCEL.
• Managed a companywide project in branches/home office departments to convert
dot matrix printing to laser printing throughout the company, insuring that all
workflow and legal requirements are met.
• Worked with several support areas to resolve technical printing issues, determining
system requirements, improving printing efficiency.
• Provides support to branch offices and home office departments to enhance their
workflows and operations, including procedures.
• Prepares and analyzes various cost benefit analyses.
• Conceptualized and developed an electronic imaging calculator in EXCEL to use as
a decision tool to predict time commitments and costs when converting from paper
to electronic documents.
• Worked with support areas and user areas to analyze documents, determine
requirements, prepare cost benefit analysis, coordinate programming changes,
train and implement imaging systems for two user areas.
• Managed a project to develop an online help structure to be used for all in-house
systems throughout the company, including procedures, templates and training.
• Worked with team to design and implement a claims processing system, including
requirements in an Agile-like environment, and an on-line help structure.
1998 - present
Drake University, Assistant Registrar
• Directed university-wide software initiatives in conjunction with programming
management, including requirements.
• Oversaw maintenance of student records and academic course database, insuring
compliance with academic rules and regulations, developing system requirements.
• Developed a student record transcript, including security features and digital
signature.
• Planned and directed student registrations.
• Developed the university class schedule monitoring credit hours, professors,
classroom assignments, etc. (This included electronic and printed versions.)
• Selected a student ID system, from initial research through implementation.
• Co-managed permanent staff of 7; selected, supervised and trained student work-
study staff of 12.
• Coordinated with all other university academic and support offices.
1993 - 1998
Greyhound Lines, Financial/Contract Control Specialist
• Monitored and controlled all data processing related expenses, including budget
preparation, financial comments and financial analysis.
• Administered execution of equipment maintenance and software contracts.
• Maintained working relationships with outside vendors.
• Participated in contract negotiations.
• Renegotiated vendor contracts as a part of Chapter 13 bankruptcy.
• Maintained various databases including hardware inventory, leases and contracts.
• Ensured compliance with corporate policies, objectives and GAAP.
• Interfaced with various internal departments, including Accounts Payable.
• Required expertise with personal computers, networks and mainframe systems.
1985 - 1993

3. Denise S. Mernka
4328 New York Avenue • Des Moines, IA 50310 • 515-229-3758 • denise.mernka@gmail.com
EDUCATION
Drake University
Masters of Public Administration
University of Northern Iowa
Bachelor of Arts
Business Home Economics
Iowa Central Community College
Associate of Arts
PROFESSIONAL ASSOCIATIONS
International Institute of Business Analysis
• Director of Membership, Director of Finance, Director of Communications
• Plan and coordinate selected monthly chapter meetings.
• Event Chair for annual professional development conference
• Logistics Coordinator for annual professional development conference
• Event Chair for annual professional development conference
PMI
• 5 year member