Desiree Robinson is seeking a position in legal studies utilizing her education which includes a Master's in Legal Studies and Bachelor's in Sociology. She has over 10 years of relevant professional experience including positions in fraud investigation, child protective services, and education. Robinson also has significant coursework focused on legal principles, research, and ethics.

1. Desiree Robinson
ddrobinsoneh@outlook.com
Summary of Qualifications
 Current college student in Master of Science in Legal Studies with a strong foundation of legal knowledge specific to
legal principles and concepts,ethical and moral implications of the law and legal processes,leadership principles,
and reflective practices to analyze and solve problems
 Proficient in legal research and analytical thinking with demonstrated ability to serve as an excellent resource for
coworkers and agencies
 Ability to use strong communication, organizational, and problem solving skills and collaborate and establish
relationships with various departments, community and social organizations to provide effective support and client
care
Education
Master ofScience – Legal Studies 12/16
Kaplan University
Bachelor ofArts – Sociology 08/06
Hofstra University, Hempstead,NY
Associate ofApplied Science – General Studies 05/04
Manchester Community College, Manchester,CT
Significant Coursework
Understanding Civil Responsibility General Psychology Understanding Criminal Responsibility
Family and the Legal System Introduction to Sociology Jurisprudence and Legal History
Legal Research,Analysis, and Writing Intro to Child Abuse Ethics and the Professional
Legal Methods and Process Contemporary Social Problems Healthcare Organizations and Finance
Professionals and Health Care Institutions Research Methods in Sociology Learning Process and Disabilities

2. Relevant Professional Experience
Citi Group, Hagerstown,MD
10/16-present
Fraud Specialist
 Provide quality customer service and develop trusting relationships with clients, while taking
action to reduce fraud exposure in its earliest stages
 Investigate unbilled and posted transactions to resolve identity and transaction fraud
 Identify credit card behaviors that pose future risk to the client and organization
 Achieve monthly individual and team based targeted performance goals
MiddleSex YMCA, Middletown, CT
07/13-05/14
Therapeutic Staff Support/Support Service
 Collaborated with Program Director, Case Manager,and client to develop goals, anticipate
outcomes and establish mutual expectations
 Provided parent education classes weekly to review and discuss age appropriate expectations for
children
 Competently advocated on behalf of agency for children in program when involved in court cases
and mediations, providing testimony on observations between parent and child
 Transported children from foster homes to Department for Children and Family office locations
twice a week to supervise visits with their parents or guardians
 Observed and supervised visitation to ensure safe and nurturing interactions, assess risk and
identify interventions
Administration for Children’s Services, Brooklyn, NY
05/08-09/09
Child Protective Specialist
 Conducted un-biased interviews with individuals and families in crisis, investigated allegations of
child abuse and neglect
 Utilized appropriate interview techniques and critical thinking to conduct comprehensive
investigations, assessments of risk or neglect, and develop service plan based on degree or
priority of services needed
 Planned and coordinated family visits with site; submitted timely and thorough investigative
reports to supervisor
 Responded quickly in crisis situations while maintaining a balance of objectivity and empathy for
families
 Utilized community outreach through local human service programs by referring clients to
appropriate community resources for additional support services
 Filed petitions and testified in family court and other legal proceedings
Robinson, Desiree – Page 2
McDonough Elementary School, Middletown, CT
01/08-05/08
First Grade Reading Tutor
 Provided support and enrichment to students with improving their reading skills through
systematic reading/tutoring sessions either one-on-one or with small groups
 Collaborated with teachers to assess student’s needs and how to best address them
 Acted to enhance self-esteem and confidence of child through patience and encouragement
 Utilized variety of teaching methods and materials including using picture clues, phonics, and
flashcards

3. Kelly Services, Hartford,CT
08/07-05/08
Substitute Teacher
 Directed learning procedure in direction of accomplishing curriculum objectives and goals
implied in lesson plans making use of instructional procedures and materials which are most
suitable
 Assisted in implementing all policies and rules governing student conduct by enforcing rules of
classroom behavior and procedure
 Ensured sustainable relationship with students and school personnel by communicating in a
confidential, polite, and refined manner
 Awarded Substitute Teacher of the Semester based on performance and recommendations from
school personnel for promoting student achievement
Other Work Experience
Mohegan Sun, Uncasville, CT
08/13-07/14
Wardrobe Technician
 Performed highly technical work involving the construction, operation and maintenance of
specialized equipment and costumes in order to preserve integrity of all company property
 Promptly assisted performers with costume fitting during show time, safeguarding apparel
between sets and confirming appropriate garments and accessories were available, successfully
operating within strict event timeframes
 Consulted regularly with management, directors and designers to discuss functionality and
production improvements and resolve issues concerning the wardrobe department
United States Postal Service, East Windsor Hill, CT
12/11-07/13
Postmaster Relief/Replacement
 Balanced budget for postal facility; paid invoices, counted large sums of money, confirmed and
logged daily cash drawer amounts
 Collected and scanned mail from specific outdoor locations, distributed mail to PO Box
customers on a daily basis
 Ordered supplies, completed mandated government forms when handling large sums of money
Volunteer Experience
Willowbrook School,East Hartford, CT
09/14-06/16
Policy Council / Parent Committee
 Worked with parent representatives to review, advise, communicate, and approve
recommendations about local Head Start program, including program plans, budgets, and staff
Greater Refuge Church, Hartford,CT
12/10-06/11
Bread Ministry
 Sorted and distributed food to community agencies, shelters, and families in need
East Hartford Community Shelter, East Hartford,CT
03/04-05/04
Community Renewal Team
 Assisted individuals and families in accessing resources that help them meet their immediate and
long term needs
Additional Training

4. Child Welfare Training and Interview Techniques
07/08
Common Core Child Welfare Training
10/08