learning from the danish public sector digitization more info & insights on http://blog.idate.fr

1. TRUST AS AN OPPORTUNITY
LEARNINGS FROM
THE DANISH
PUBLIC SECTOR
DIGITIZATION
NOVEMBER 2016
CEO EVA BERNEKE

2. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
DENMARK IS THE MOST DIGITIZED COUNTRY IN EUROPE
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*EU´s ”The Digital Economy and Society Index” 2015

3. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
PUBLIC DIGITIZATION IN DENMARK HAS BEEN DRIVEN THROUGH
STRONG DIGITIZATION VISION AND STRATEGIES…
3
In 2020 digitalization
must strengthen the
sense of closeness to
and influence on own
life situation
In 2020 we meet a
coherent public
sector, capable of
coordinating, exchange
and reuse data
In 2020 we meet an effective local
government, where fast and ”on the
spot” processing of inquiries and
applications is secured through
digitalization
The digital must
be easy, fast
and secure good
quality
THE 5TH PUBLIC DIGITIZATION STRATEGY
Public digitalization
must provide
beneficial conditions
for growth
Comfort and trust
must be placed at the
center of development
THE 2nd CROSS-MUNICIPALITY STRATEGY
A Stronger and more
Secure Digital Society
“ Local & Digital
– a interconnected Denmark
“
Source: The Danish Agency of Digitization, Local Government Denmark (KL)

4. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
…DRIVING A SERIES OF STRONG AND BOLD DIGITAL MOVES
OVER THE PAST 15 YEARS
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2001
2004
2007
2011
DIGITAL
COOPERATION
EFFECTIVE
PAYMENTS AND
INTENAL
DIGITIZATION
JOINT
INFRASTRUCTURE
DIGITAL
COMMUNICATION
_ Digital signature
_ Citizens can e-mail
the public
_ Public authorities
communicate
digitally
_ EasyAccount and
eInvoicing
_ Business and
Health.dk
_ Secure e-mails
between public
authorities
_ EasyID, EasyLog-in,
eIncome
_ Digital Post,
EasySMS, Citizen.dk
_ Public authorities
obliged to use joint
it-infrastructure
_ Digital Post to
citizens and
companies
_ Online self-service
for citizens and
companies
_ Digital welfare
_ Masterdata program
Source: The Danish Agency of Digitization

5. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
PUBLIC DIGITIZATION HAS BEEN SECURED THROUGH STRONG
GOVERNANCE, CLEAR TARGETS AND LEGISLATION…
5
STRONG GOVERNANCE CLEAR TARGETS LEGISLATION
Ministry of Finance
Danish Agency of
Digitization
Joint Public
Digitization Strategy
CG RG LG
Digitization strategies
§ Legislation on Digital mail
Makes it mandatory for citizens
and companies to receive mail
digitally
§ Legislation on mandatory
digital self-service
Requires citizens to use public
digital self-service solutions
§ Guidance on digitalization-
ready legislation
Provides guidance on how
digitalization should be
considered in new legislation
Source: The Danish Agency of Digitization, NemID.nu, borger.dk
Digital communication
in 2015
eDays
eDay3 required all national
self-service solutions to use
EasyID/Digital signature for
secure identification

6. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
…AS WELL AS THE ABILITY TO OVERCOME TRUST ISSUES
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Source: The Danish Agency of Digitization, Dansk IT, Foreningen af Kommunale IT chefer, Professor Gert Tinggaard Svendsen (Aarhus University)
GOOD PREREQUISITES
FOR HIGH DIGITAL TRUST
TRUST CREATING ACTIONS
FOR HIGH DIGITAL TRUST
_ Denmark is the world’s most
trusting nation
_ Strong general trust in society
and authorities
_ TAX is acknowledged as a driver
for welfare and society
_ Early implementation of one
central personal ID number (1968)
_ High levels of literacy and digital
adaption
_ Demonstrate value early in the
process (securing nationwide
conformity is a key lever)
_ Respect the citizen’s privacy
_ Increase transparency on public
security levels (e.g. logs of access
to personal information)
_ Strengthen the citizen’s digital
competencies
_ Ensure public digital access
¼lack trust in the
public IT security

7. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
DATA INTEGRATION
& ANALYTICS
BUSINESS OPPORTUNITIES IN A DATA DRIVEN SOCIETY
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EXISTING BUSINESSES
& AUTHORITIES
Transparency CorrelationsAutomation
Better decisions faster
Increased effectiveness
DISRUPTION
New value chains
Global scale
Source: Company websites

8. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS
COGNITO – THE FUTURE WITHIN DATA MANAGEMENT & DISTRIBUTION
Master data
management
Distribution
Value-added
products
Solution area
Distribution
platform
Distribution
platform
Distribution
platform
Distribution
platform
Distribution
platform
CompaniesPeople Real Estate
Adresses,
Roads etc.
Maps and
Geography
Corereg.Shadowreg.
“DATAFORDELEREN”
ONE COMMON DISTRIBUTION PLATFFORM
PUBLIC MASTER DATA
Traffic Finance
Consumer
behavior
Business
development
Town
planning
Illustration (non exhaustive)
Utilities Social media Finance Tele Agriculture
“COGNITO”
CENTRALIZED DATA EXCHANGE PLATFORM
PRIVATE MASTER DATA

9. THANK YOU FOR YOUR
ATTENTION

10. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS
CONNECTING REFUGEES THROUGH DIGITAL COMPETENCE MAPPING
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Platform with
digital competence-
mapping
Asylum
centers
Municipalities
Job centers
Corporations
Registration of
competencies based on
standardized methods
Registration of
competence needs
Overview of competence-
supply in other municipalities
Information about needs and
competencies prior to referral
Submission of
competence needs
Suggestion for potential
candidates (link to the
online job database)
Basis in place
for an improved
referral practice
Overcoming a complex digital infrastructure ‘from arrival to job’ with a national platform which secures a structured
compilation of the refugees’ competencies and data exchange across systems and stakeholders
The Danish
Immigration
Services
Improved hand-
over between
asylum centers
and municipalities
Formalization of
competence
mapping and
submission of
competence needs

11. ©KMD©KMDINTERNT
KMD A/S
INTERNT
KMD A/S
KMD IN SHORT
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One of Denmark’s
largest IT companies
The KMD group employs more
than 3200 people. More than
1000 IT professionals work
every day with the
development of IT-solutions
critical for Danish society
More than 300 IT
solutions
KMD primarily develops
administrative and enterprise
management systems, and also
develops solutions in citizen
services, IT outsourcing,
application management, BPO
and a number of other areas
KMD has developed
Danish IT infrastructure
for over 40 years
More than 400 billion DKK are
processed by KMD’s systems on
an annual basis. This amounts
to roughly 20% of the Danish
GDP
Over 1500 Danish and
international customers
KMD delivers IT to the Danish
local authorities, regions and
the government, as well as to
more than 800 foreign and
domestic private companies
1972 KMD is founded
1972-2004 Municipality ownership
2005-2008 Municipal reform
• Restructuring of 237
municipalities to 65
• Move of tasks and employees
from counties to municipalities
2009-2011 Private Ownership I (EQT)
• “Commercialisation” of KMD
• TSA1 contracts in place
2012- Private Ownership II (Advent)
• Continued commercialization to
increase customer-focus
• Expansion in new market
segments
1 TSA (Transitional Services Agreement); agreement that establishes the relation between KMD and municipality customers, including economic terms and intellectual property rights
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