Itinérance Internationale

1. INTERNATIONAL
ROAMING
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2. INTERNATIONAL ROAMING
A. Roaming Agreements
B. Roaming Agreements‟ Lifecycle
C. Roaming Management Tasks
D. Outsourcing
E. Overview of Roaming Lifecycle
F. The Roaming Process
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3. A. ROAMING AGREEMENTS
 AA.19 : SMS Interworking Agreement
 AA.40 : MMS Interworking Agreement
 AA.43 : WLAN Roaming Agreement
 AA.60 : Interworking Template
 AA.70 : MMS Hubbing Agreement
 AA.71 : SMS Hubbing Agreement
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4. B. ROAMING AGREEMENTS’ LIFECYCLE
 Make a strategy
 Establishing and Negotiate a Roaming Agreement
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5.  Steps before Launching an Agreement
 Monitoring and Maintenance
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6. 1. STRATEGY
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7. 2. NEGOTIATE
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8. 3. TEST & IMPLEMENT
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9. 4. TADIG (TCC)
5. Set common Launche date
6. Sign Official Launch Letter (CLL)
7. Inform the Relevant Departements in your
company
 Billing Departement
 IT & Engineering Department
 Marketing Departement
8. Allocate resources to launch the roaming
partner (IREG)
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10. 9. Usually tasks of the Roaming Coordinator
 Update AA.14 and IR21 (IREG) and distribute to
roaming partners
 Distribute updates from roaming partners
10. Check :
 That the terms of the agreement are respected
 That the TAP records are sent on time (TADIG and
EDCH)
 That roaming works by having network tests done
(both IREG teams)
 That roaming partners are following the GSMA rules
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11. C. ROAMING MANAGEMENT TASKS
1. Internal Interfaces
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12. 2. External Interfaces
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C. ROAMING MANAGEMENT TASKS

13. D. OUTSOURCING
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14. E. OVERVIEW OF ROAMING LIFECYCLE
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15. F. THE ROAMING PROCESS
 Involve different departments
 Different people with different interests and priorities
 Activities depends on one another
 The flow can stop if departments are not aligned
 This will generate internal conflicts and bottlenecks
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16. 1. NEGOCIATION
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17.  Common Bottlenecks
 Prioritization
 Attractiveness of the Operator
 „Not quantity but quality‟ Concept
 Lots of useless deviations
 Time / resources restriction on both sides
 Cost of implementing each Roaming Agreement
 Fraud Prevention Procedures in place
 No structure or strategy to negotiate IOTs
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18.  How to avoid Bottlenecks
 Avoid unnecessary deviations
 Calls and face-to-face meetings, not only e-mails
 Clear strategy including plan “B” for each country
 Identify and present your company‟s selling points
 Consider other agreement‟s solutions: Hub, NE, etc…
 Make sure necessary security features are offered
 Be flexible on negotiations (IRA and IOTs)
 Consider to hire external assistance with the
negotiations – outsourcing
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19. 2. TEST PREPARATION
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20.  Common Bottelenecks
 Lack of priority
 Delays in activating SIM cards
 Location Update or GPRS attach failure
 Signalling implementation delays
 Wrong data implementation in VLR or HLR in
HPLMN, also with International carrier
 Resource constraints
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21.  How to avoid Bottlenecks
 Have a formal procedure mapped on how to
distribute information and do the configuration
 Re-check the RP data as per latest IR21
 Have a SLA with Signaling Provider
 Have experienced personnel for troubleshooting
 Acknowledge reception of SIMs ASAP and ask RP to
activate them
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22. 3. IREG
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23.  Common Bottlenecks
 Resource constraints
 Calls not being completed
 Poor voice quality; echo, back ground noise, delay in
transmission
 Lack of priority (internal and external)
 Different time zones making more difficult to
schedule a date for common tests and troubleshooting
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24.  How to avoid Bottlenecks
 Buy premium termination from a reliable carrier
 Your RP shall do the same, bypass result in pour QoS
 Employ experienced IREG specialists
 Share SLAs and goals with IREG team
 Make sure you get the prioritization of your RP
 Consider to require external assistance / outsource
 Consider to use automatic testing solutions
 Have a clear internal process
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25. 4. TADIG
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26.  Common Bottlenecks
 Resource constraints
 Lack of prioritization
 Billing system errors
 Discrepancies between CDRs and IREG Docs (time,
duration, volume, etc …)
 Delay in receiving test TAP files (TD) from Roaming
Partner
 File rejected
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27.  How to avoid Bottlenecks
 Share SLAs and goals with TADIG team
 Make sure IREG testers get the time / duration
directly from the switches and not from their own
watches
 Make sure you get the prioritization of your RP
 Consider to require external assistance / outsource
 Use TTT
 Have a clear internal process
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28. 5. COMMERCIAL LAUNCH DATE
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29.  Common Bottlenecks
 Fail to notify DCH about commercial launch date
 Fail to notify internal departments
 Delays with commercial launch generated by
unnecessary internal processes
 Delay in receiving CLL countersigned
 Internal debts not ready for commercial operation
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30.  How to avoid Bottlenecks
 Have clear internal processes
 Make sure all the launch activities are done (tariffs,
customer care, billing system, etc …)
 Try to cut down unnecessary & lengthy approval (red
tape) processes
 Have all the necessary info prepared in advance
 Accept CLL by fax and email
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31. 6. ON-GOING ACTIVITIES
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32.  Common Bottlenecks
 Technical issues
 Service disruptions / TAP flow failure
 Financial issues
 Non payments
 Lack of resources or lack of knowledge
 Slow implementation of agreements
 Relationship issues
 Work not being done
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33.  How to avoid Bottlenecks
 Implement clear processes and workflow including
owner ship, deadlines, etc…
 Define Key Processes to be monitored
 Share goals with all the teams involved
 Have a clear leader
 Be aware of Roaming industry trends
 Consider to hire external assistance and join a Hub
 Have right team, motivated
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34. 7. WORKING ENVIRONMENTS
 The operation of a Roaming service involves
many departments
 One department clearly depends on the other to
reach its targets
 It is very important to create and maintain a
good working environment for all the debts.
Involved
 Relationship problems are common when
priorities are different
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37. THANKS !
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