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-- Smart GovernanceSmart Governance --
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
1
“Stimulating Innovation & Economic Growth”“Stimulating Innovation & Economic Growth”
Dr David E. ProbertDr David E. Probert
VAZAVAZA InternationalInternational
Dr David E. ProbertDr David E. Probert
VAZAVAZA InternationalInternational
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
11 –– BackgroundBackground ReviewReview of eGovernanceof eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
4 - eGovernance Applications & Services 5 –Designing Smart Governance Solutions 6 – eGovernance Organisational Models
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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4 - eGovernance Applications & Services 5 –Designing Smart Governance Solutions 6 – eGovernance Organisational Models
7 –Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
Background Review of eBackground Review of e--Governance:Governance: ArmeniaArmenia
June 2009:June 2009: Developed Road Map for eGovernance & “RealDeveloped Road Map for eGovernance & “Real--Time Armenia”Time Armenia”
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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Download FinalDownload Final ReportReport @@ www.caps.am/UserFiles/File/Realwww.caps.am/UserFiles/File/Real--TimeTime--Armenia.pdfArmenia.pdf
Smart Governance:Smart Governance: Presentation AimsPresentation Aims
• Briefly Review the e-Governance Road Map – June 2009
–– Proposed Applications, Organisation, ActionProposed Applications, Organisation, Action--PlanPlan
• Discuss Current Trends in Smart Governance: 2009 to 2012
–– eGovernance Portals, Public Awareness, PPP, Standards & ComplianceeGovernance Portals, Public Awareness, PPP, Standards & Compliance
• Designing New eGovernance Applications and Services
–– Smart ICT Solutions, Mobile “Apps“, 3D Mapping & VisualisationSmart ICT Solutions, Mobile “Apps“, 3D Mapping & Visualisation
• Links with Smart Security and Smart Economy
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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• Links with Smart Security and Smart Economy
–– Embedded Cybersecurity Solutions, Learning & Adaptive OrganisationsEmbedded Cybersecurity Solutions, Learning & Adaptive Organisations
• Competitive and Economic Benefits for 21stC Armenia
–– Improved Lifestyles, Economic Growth, CostImproved Lifestyles, Economic Growth, Cost--Benefit AnalysisBenefit Analysis
•• In summary, we provide an update to the concepts, proposalsIn summary, we provide an update to the concepts, proposals
and action plan from the published June 2009and action plan from the published June 2009 eGoveGov Road MapRoad Map
Summary eGovernance Road MapSummary eGovernance Road Map –– 2009 to 20142009 to 2014
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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Download PresentationDownload Presentation @@ www.caps.am/UserFiles/File/Armeniawww.caps.am/UserFiles/File/Armenia--RoadMap.pdfRoadMap.pdf
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 22 –– BasicBasic Principles of Smart GovernancePrinciples of Smart Governance 3 – From Academic Theory to Best Practice
4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
SomeSome PrinciplesPrinciples of Smart Governanceof Smart Governance
1) Open Peer to Peer Network
2) Shared Risk and Shared Reward
3) Outsourced eServices as PPP Ventures
4) Embedded Cybersecurity Everywhere
5) Awareness, Education and Training
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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5) Awareness, Education and Training
6) One Team – One Standard
7) Focused on Citizens & Business
8) Real-Time Project Management
9) Compelling On-Line Content
10)Always implement “Best Practice”
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 33 –– FromFrom Academic Theory to Best PracticeAcademic Theory to Best Practice
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
7 – Target Sectors for Smart Governance 8 –Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
Smart ICT Systems: Summary ofSmart ICT Systems: Summary of
“Genes” and Technical Foundations“Genes” and Technical Foundations
•• Theory:Theory: In the “Smart Economy”“Smart Economy” Presentation we reviewed the
theoretical & academic foundations of “Smart Systems”
•• eGoveGov:: Smart Governance is an extension of eGovernance in which
there is more intelligent on-line management, decisions and real-
time adaptive control of eGovernment Applications & Services
•• “ICT Genes”:“ICT Genes”:
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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•• “ICT Genes”:“ICT Genes”: The Smart ICT “Genes” remain the same as those for
applications to the Smart Economy and Smart Security
•• Vendors:Vendors: Major Vendors such as Microsoft, CISCO, IBM and HP are
all developing Smart 21stC Architectures & Solutions
…All Governments will transition to “Smart Management Principles”…All Governments will transition to “Smart Management Principles”
supported by Smart ICT Solutions during the coming 5 to 10 yearssupported by Smart ICT Solutions during the coming 5 to 10 years
ICTICT “Genes” for Smart Systems“Genes” for Smart Systems
• Intelligent Systems, either Artificial or Organic are based on just a few
shared common organising principles that include:
1)1) SpaceSpace--Time Awareness:Time Awareness: Location (GPS) & Real-Time “Clocks”
2)2) Learning, Adaptation & SelfLearning, Adaptation & Self--Organisation:Organisation: Real-Time Intelligence
3)3) Massive Memory & Storage:Massive Memory & Storage: Local & Remote Cloud Storage
4)4) Sustainable Security :Sustainable Security : Embedded Smart Security – “Everywhere”!
5)5) Scalable Networked Architecture:Scalable Networked Architecture: Smart Architectures will need to scale
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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5)5) Scalable Networked Architecture:Scalable Networked Architecture: Smart Architectures will need to scale
in space & time from micro cells to macro solutions
6)6) Decision Focus:Decision Focus: “Knowledge Lens” for Data Mining & “Big Data” from
Social Networks, Search & On-Line Commerce
7)7) Systems Integration:Systems Integration: Cyber and Physical Solutions & Operations
……Advanced ICT Solutions now provide ALL these “Genetic” Functions!……Advanced ICT Solutions now provide ALL these “Genetic” Functions!
ICT Foundations for Smart SystemsICT Foundations for Smart Systems
• Smart Systems require a wide diversity of functions & features just like “living organic cells”.
Advanced ICT now provides many existing and emerging smart options:
–– Networks:Networks: High-Speed Giga Byte Networking: Physical, Mobile & Wi-Fi
–– Virtualisation:Virtualisation: Multi-Threaded Processors & System Virtualisation
–– Massive Storage:Massive Storage: Internal, External & “Cloud” Storage, with Data Mining
–– Semantic Web:Semantic Web: Led by W3C – “Smart Web” with linguistic understanding
–– Cybersecurity:Cybersecurity: Real-Time Security for O/S & Applications Software
–– Architecture :Architecture : Scalable Architecture Solutions for Software Platform
–– Interface:Interface: Intelligent User Interface: Touch & Body Control
–– Standards:Standards: Conformance to International Standards (ISO/IEEE)
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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–– Standards:Standards: Conformance to International Standards (ISO/IEEE)
–– Location:Location: Location Aware (GPS) & Environmental Sensors/Feedback
–– Immersive Media:Immersive Media: Augmented Reality (AR) for Immersive Real/Virtual Worlds
–– Social Media & Search:Social Media & Search: Both are now generic global ICT service capabilities
–– Smart Mobile Media:Smart Mobile Media: At the heart of new Business Models & Architectures
- All these ICT Technologies will be used to support Smart Governance Solutions!All these ICT Technologies will be used to support Smart Governance Solutions! --
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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44 –– eGovernanceeGovernance Applications & ServicesApplications & Services 5 – Designing Smart Governance Solutions 6 –eGovernance Organisational Models
7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
Proposals forProposals for eGovernmenteGovernment Services (1)Services (1)
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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- Most of these eGovernment Service Proposals remain of high relevance in 2012 -
Proposals forProposals for eGovernmenteGovernment Services (2)Services (2)
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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- Smart Governance will require Interoperability Standards between eServices -
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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4 – eGovernance Applications & Services 55 –– DesigningDesigning Smart Governance SolutionsSmart Governance Solutions 6 – eGovernance Organisational Models
7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
Designing Smart Governance SolutionsDesigning Smart Governance Solutions
• Similar Design PrinciplesDesign Principles apply to Smart Governance as to the design of
Smart Solutions for Economic Sectors such as Banking, Healthcare,
Social Welfare, Retail, Manufacturing, Tourism, Energy & Transportation
•• TelemedicineTelemedicine for Remote Armenian Communities is an excellent
example to check-out the application of the “Smart ICT Genes”:
–– SpaceSpace--Time Awareness:Time Awareness: Require GPS Village Locations for Emergency Services
–– Adaptation & SelfAdaptation & Self--Organisation:Organisation: Adaptive Crisis Management: Staff & Resources
–– Massive Memory & Storage:Massive Memory & Storage: On-Line Patient Medical & Drug Databases
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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–– Massive Memory & Storage:Massive Memory & Storage: On-Line Patient Medical & Drug Databases
–– Sustainable Security:Sustainable Security: Medical Data, and Mobile Assets need tight security
–– Scalable Network Architecture:Scalable Network Architecture: On-Line Telemedicine Network to Span Armenia
–– Decision Focus:Decision Focus: Medical Diagnosis & Treatment and often Time Critical
–– Systems Integration:Systems Integration: Integrate & Optimise Physical and Cyber Medical Resources
...In summary, use “Smart Genes” as Template to Design & Map ICT Solutions...In summary, use “Smart Genes” as Template to Design & Map ICT Solutions
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 66 –– eGoveGovernance Organisational Modelsernance Organisational Models
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4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 66 –– eGoveGovernance Organisational Modelsernance Organisational Models
7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
eGovernance Organisational ModelseGovernance Organisational Models
•• eGoveGov Programme Office:Programme Office: Most advanced “Smart Governance” countries such as
those in European Countries and Asia have a Central eGovernance Programme
Office , often reporting to the Prime Minister’s Office
•• SmartSmart eGoveGov Organisation:Organisation: The eGovernment Office typically matures as an
overall “Smart Governance”“Smart Governance” - CEO/CIO/CSO Organisation
•• PPP :PPP : Successful eGov countries work to outsource Government eServices as PPP
Business Ventures over multi-year cycle. The supporting secure network can be
outsourced separately from the eService Applications
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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outsourced separately from the eService Applications
•• Prioritisation:Prioritisation: Government eServices should be prioritised and phased in
according to their national importance & available project resources
•• Professional Skills:Professional Skills: eService Project Managers, PPP Tender & Bid Management,
Standards, Interoperability, Architecture & Compliance, Cybersecurity Technical
Specialists, Legal and Financial Support, Public Relations & Marketing Specialists
….In summary, every country requires a “Smart Governance” Organisation that….In summary, every country requires a “Smart Governance” Organisation that
is politically sensitive to traditional structures, Ministry & Agency relationshipsis politically sensitive to traditional structures, Ministry & Agency relationships
Smart Governance:Smart Governance: Programme OfficeProgramme Office
Suggested Roles for a “Smart Governance” Programme Office:Suggested Roles for a “Smart Governance” Programme Office:
– New Venture Development and Management of new Government eServices
– Management of PPP Tender Documents, Review and Decisions,
– Working with EIF & TechnoParks, in the provision of specialised incubation support
– Liaison with Ministries and other State Bodies regarding eServices.
– On Going Policy Development for the National Armenian eSociety Programme
– On-Going Public Relations regarding PPP Tenders & eService Launches
– Establishing and communicating eGovernance Standards & Interoperability
– Primary responsibility for the establishment and operation of the Government PKI
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
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– Primary responsibility for the establishment and operation of the Government PKI
Certification and eSignature Generic Applications.
– Cross-Government Liaison with Ministry of Justice, National Assembly and others regarding
new Legislation for eCommerce & Cyberspace.
– Management Support & Guidance with regards to the creation and launch of the public
Government Web Portals for Citizens, and Business
– Primary co-ordination of eGovernance and eServices Awareness and Training Programmes
with other Ministries, State Bodies and Regional Institutions.
….In summary, “Smart Governance” requires a degree of high….In summary, “Smart Governance” requires a degree of high--level management in orderlevel management in order
to ensure eServices Interoperability, Investment Funds, PPP Tenders & Secure Operationsto ensure eServices Interoperability, Investment Funds, PPP Tenders & Secure Operations
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
2020
4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
77 –– Target Sectors for Smart GovernanceTarget Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
TargetTarget GenericGeneric Sectors forSectors for Smart GovernanceSmart Governance
• PPP Ventures for Generic eGovernment Services :
– PKI/Certification/e-Signatures
– ePayments / eBanking
– eGovernance Web Portal Services
– GIS Land Mapping & Planning
– Citizen ID Cards and Biometric Passports
– Smart Network Service Operations
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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– Smart Network Service Operations
– Real-Time Cybersecurity as well as BCP/DR
– National & “Last-Mile” Broadband Infrastructure
– On-Line Crisis & Emergency Management Centre
“Security“Security”” -- DualDual Summits of Mt AraratSummits of Mt Ararat -- ““Growth”Growth”
TargetTarget VerticalVertical Sectors forSectors for Smart GovernanceSmart Governance
• Possible PPP Style Ventures for Vertical Applications:
–– eHealthCareeHealthCare:: Personal Health Records, On-Line Appointments,
Telemedicine, On-Line Pharmacies
–– eEducationeEducation & Sciences:& Sciences: Distance Learning, MultiMedia Training
Courses, Streamed Video Lectures
–– Real Estate Cadastre:Real Estate Cadastre: On-Line Planning integrated with National
GIS/Cadastre System for Development
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–– Diaspora Services:Diaspora Services: DiasporaNet – Web2.0 applications migrating
to eATN – Global Armenian Trading Network.
–– Regional Administration:Regional Administration: Portal for regional hospitals, schools,
planning applications, travel info, social welfare
Using the 2009 eServices Framework, it is relatively easy to propose & designUsing the 2009 eServices Framework, it is relatively easy to propose & design
Vertical “Apps”. The really hard project work is to pull together a compelling PPPVertical “Apps”. The really hard project work is to pull together a compelling PPP
Business Plan, Investment and New Venture Consortium to rollBusiness Plan, Investment and New Venture Consortium to roll--out eServices!...out eServices!...
-- Smart GovernanceSmart Governance --
Interoperability Framework & Standards (1)Interoperability Framework & Standards (1)
UKUK eGovernmenteGovernment Technical Standards Catalogue V6.2 (eTechnical Standards Catalogue V6.2 (e--GIF) includesGIF) includes::
•• Interconnection & Web Services:Interconnection & Web Services: E-Mail Transport, e-Mail Security,
DNS, FTP, Newsgroup, Real-Time Messaging Services, LAN/WAN
Interworking, Encryption Algorithms, Signing, Key Transport, Hashing,
Directory Services, Web Services
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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•• Data Integration:Data Integration: Semantic Web Standards, RDF, OWL, UML, Data
Transformation and Modelling, XML Signatures, Encryption, and Access
Control, and XML PKI.
•• Content ManagementContent Management –– MetaDataMetaData:: Data Definition, Content
Syndication, MetaData Harvesting, Distributed Searching (Z39.50),
Content Sensitive Linking, Identifiers
-- Smart GovernanceSmart Governance --
Interoperability Framework & StandardsInteroperability Framework & Standards (2)(2)
•• EE--Services Access:Services Access:
– Computer Workstations - includes all media types : images, animation, video,
vector graphics, spreadsheets, presentations, scripting.
– Mobile Phones: WAP, GPRS, SMS, MMS
– IP Conferencing: Assembly, Audio, Video, Data, Control and Signalling
– VoIP: Gateway Control, Application Layer Signalling, Extended RTCP
– Smart Cards: Extensive Standards from ISO/IEC, including ISO 14443, and including
- applications, electrical, physical, communications, & security.
– Biometrics : Biometric Data Exchange including fingerprints, facial image
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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– Biometrics : Biometric Data Exchange including fingerprints, facial image
& iris scans, & also smart machine readable travel documents, passports
•• Vertical ApplicationsVertical Applications ::
– eLearning, eHealth and Social Care, eFinance, eCommerce,
eProcurement , eLogistics , and Workflow Management .
…Some Vertical Applications Sectors have their own International Standards, Guidelines andSome Vertical Applications Sectors have their own International Standards, Guidelines and
Regulations such as Air Transportation, Healthcare, Banking/Finance & Industrial Control.Regulations such as Air Transportation, Healthcare, Banking/Finance & Industrial Control.
Other Related International Standards include:Other Related International Standards include: ISO/IEC, W3C, IETF, ITU,ISO/IEC, W3C, IETF, ITU, ICAO, and EU/EIF.ICAO, and EU/EIF.
Generic eGovernance:Generic eGovernance: “Smart ICT Architecture”“Smart ICT Architecture”
Broadband “Triple Play” Backbone NetworkBroadband “Triple Play” Backbone Network
eDiasporaeDiaspora
NetworkNetwork
OperationOperation
CyberCyber
SecuritySecurity
CentreCentre
eJusticeeJustice
CitizenCitizen
ID CardsID Cards
ePaymentePayment
.....
CommonCommon
eServiceseServices
eServiceseServices
OperationsOperationsVerticalVertical Sector eServicesSector eServices from Ministries and State Bodiesfrom Ministries and State Bodies
eHealtheHealth eEducationeEducation eFinanceeFinance eDiasporaeDiaspora eJusticeeJustice.....
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DigiTec Business Forum: 15th- 16th June 2012
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Broadband “Triple Play” Backbone NetworkBroadband “Triple Play” Backbone Network
eSignatureeSignature
PKI ServicePKI ServicePortalPortal -- G2CG2C
CitizensCitizens
PortalPortal -- G2BG2B
BusinessBusiness
PortalPortal -- G2GG2G
GovernmentGovernment
OperationOperation
CentreCentre
GISGIS
MappingMapping
ID CardsID Cards
eServices Portal @ National,eServices Portal @ National, Regional &Regional & Local ServicesLocal Services
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 - Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
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4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
7 – Target Sectors for Smart Governance 88 –– CompetitiveCompetitive Benefits for ArmeniaBenefits for Armenia 9 – RoadMap for Smart Governance
Competitive & Economic Benefits for ArmeniaCompetitive & Economic Benefits for Armenia
Armenia GDP:Armenia GDP: Improved Economic Growth, GDP, particularly in ICT Market Sector.
ICT Cluster:ICT Cluster: Increased Regional & International Competitiveness in the ICT Cluster, as
well as market sector that transition & implement Smart ICT Solutions
Digital Divide”:Digital Divide”: Improved access levels to broadband services for citizens & businesses,
and reduction in the “digital divide” between information rich & poor
Budget Spend:Budget Spend: Reduced Government Budget through the PPP outsourcing of Services,
and corresponding overall improvements in Government Productivity
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and corresponding overall improvements in Government Productivity
Citizen Lifestyles:Citizen Lifestyles: Improved Lifestyles, including Healthcare, Education & Social Welfare.
“Smart Armenia”“Smart Armenia” as a growing Regional & International Business Trade Hub Increased
Regional & International Business & Political Isolation
…These are just a few examples of positive impacts of the managed transition…These are just a few examples of positive impacts of the managed transition
to “Smart Governance” &“Smart Economy” for Armenian Business & Citizensto “Smart Governance” &“Smart Economy” for Armenian Business & Citizens
Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia
1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice
4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
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4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models
7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 99 –– RoadMapRoadMap for Smart Governancefor Smart Governance
Road Map forRoad Map for Smart GovernanceSmart Governance
• Some Key Smart Governance Steps that both include & update the
previous actions from the 2009 eGov Road Map:
–– ICT Nets:ICT Nets: Enhance the National Broadband “Triple-Play” ICT Infrastructure
–– Cybersecurity:Cybersecurity: Improve “Smart Security” (Physical & Cybersecurity) for
Government, Critical National Information Infrastructure & Major Enterprises
–– PPP Ventures:PPP Ventures: Establish further PPP style business ventures for new eServices
–– TechnoParksTechnoParks:: Continue to support the incubation of “Smart Solution” Ventures
that may be mentored & hosted in TechnoParks in Yerevan and Gyumri
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that may be mentored & hosted in TechnoParks in Yerevan and Gyumri
–– Smart Skills:Smart Skills: Work with Armenian Business, Colleges and Universities to train-
up a new generation of graduate students in advanced ICT Smart Solutions
–– Diaspora:Diaspora: Encourage Armenian Diaspora to invest & support “Smart Armenia
–– Economy:Economy: Establish Government-Business Team to promote “Smart Economy”
““Smart Governance”Smart Governance” for 21for 21ststC Armenia!C Armenia!““Smart Governance”Smart Governance” for 21for 21ststC Armenia!C Armenia!
2121ststC Armenia : “Smart Governance”C Armenia : “Smart Governance”
DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia
2121ststC Armenia : “Smart Governance”C Armenia : “Smart Governance”
DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia
ThankThank--You!...You!...ThankThank--You!...You!...
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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ThankThank--You!...You!...ThankThank--You!...You!...
30
Presentation Slides:Presentation Slides:
www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/
Presentation Slides:Presentation Slides:
www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/
Presentation Slides:Presentation Slides:
www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/
Presentation Slides:Presentation Slides:
www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
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Thank you for your time!Thank you for your time!Thank you for your time!Thank you for your time!
Professional ProfileProfessional Profile -- Dr DavidDr David E.E. ProbertProbert
Computer Integrated Telephony (CIT)Computer Integrated Telephony (CIT) – Established and led British Telecom’s £25M EIGER Project during the mid-1980s’ to integrate computers with
telephone switches (PABX’s). This resulted in the successful development and launch of CIT software applications for telesales & telemarketing
Blueprint for Business CommunitiesBlueprint for Business Communities – Visionary Programme for Digital Equipment Corporation during late-1980’s that included the creation of the
“knowledge lens” and “community networks”. The Blueprint provided the strategic framework for Digital’s Value-Added Networks Business
European Internet Business Group (EIBGEuropean Internet Business Group (EIBG)) – Established and led Digital Equipment Corporation’s European Internet Group for 5 years. Projects included
support for the national Internet infrastructure for countries across EMEA as well as major enterprise, government & educational Intranet deployments.
Dr David Probert was a sponsoring member of the European Board for Academic & Research Networking (EARN/TERENA) for 7 years (1991 1998)
Supersonic Car (Supersonic Car (ThrustSSCThrustSSC)) – Worked with Richard Noble OBE, and the Mach One Club to set up and manage the 1st Multi-Media and e-Commerce Web-
Site for the World’s 1st Supersonic Car – ThrustSSC – for the World Speed Record.
Secure Wireless NetworkingSecure Wireless Networking – Business Director & VP for Madge Networks to establish a portfolio of innovative fully secure wireless Wi-Fi IEEE802.11
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
32
Secure Wireless NetworkingSecure Wireless Networking – Business Director & VP for Madge Networks to establish a portfolio of innovative fully secure wireless Wi-Fi IEEE802.11
networking products with technology partners from both UK and Taiwan.
Networked Enterprise SecurityNetworked Enterprise Security - Appointed as the New Products Director (CTO) to the Management Team of the Blick Group plc with overall
responsibility for 55 professional engineers & a diverse portfolio of hi-tech security products.
Republic of GeorgiaRepublic of Georgia – Senior Security Adviser – Appointed by the European Union to investigate and then to make recommendations on all aspects of IT
security, physical security and BCP/DR relating to the Georgian Parliament.
UN/ITUUN/ITU – Senior Adviser – Development of Cybersecurity Infrastructure, Standards, Policies, & Organisations in countries within both Europe & Americas
DrDr David E. Probert is a Fellow of the Royal Statistical Society. He has a 1David E. Probert is a Fellow of the Royal Statistical Society. He has a 1stst Class Honours Degree in Mathematics (BristolClass Honours Degree in Mathematics (Bristol
University) & PhD from Cambridge University in SelfUniversity) & PhD from Cambridge University in Self--Organising Systems (Evolution of Stochastic Automata) , and hisOrganising Systems (Evolution of Stochastic Automata) , and his
full professional biography is featured in thefull professional biography is featured in the MarquisMarquis Directory of Who’s Who in the World: 2007Directory of Who’s Who in the World: 2007--2012 Editions2012 Editions.
2121ststC Armenia : “Smart GovernanceC Armenia : “Smart Governance””
DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia
BACK-UP SLIDESBACK-UP SLIDES
Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia
DigiTec Business Forum: 15th- 16th June 2012
© Dr David E. Probert : www.VAZA.com ©
33
BACK-UP SLIDESBACK-UP SLIDES
33

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"Smart Government" - Stimulating Economic Growth and Innovation

  • 1. -- Smart GovernanceSmart Governance -- Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 1 “Stimulating Innovation & Economic Growth”“Stimulating Innovation & Economic Growth” Dr David E. ProbertDr David E. Probert VAZAVAZA InternationalInternational Dr David E. ProbertDr David E. Probert VAZAVAZA InternationalInternational
  • 2. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 11 –– BackgroundBackground ReviewReview of eGovernanceof eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice 4 - eGovernance Applications & Services 5 –Designing Smart Governance Solutions 6 – eGovernance Organisational Models Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 22 4 - eGovernance Applications & Services 5 –Designing Smart Governance Solutions 6 – eGovernance Organisational Models 7 –Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 3. Background Review of eBackground Review of e--Governance:Governance: ArmeniaArmenia June 2009:June 2009: Developed Road Map for eGovernance & “RealDeveloped Road Map for eGovernance & “Real--Time Armenia”Time Armenia” Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 3 Download FinalDownload Final ReportReport @@ www.caps.am/UserFiles/File/Realwww.caps.am/UserFiles/File/Real--TimeTime--Armenia.pdfArmenia.pdf
  • 4. Smart Governance:Smart Governance: Presentation AimsPresentation Aims • Briefly Review the e-Governance Road Map – June 2009 –– Proposed Applications, Organisation, ActionProposed Applications, Organisation, Action--PlanPlan • Discuss Current Trends in Smart Governance: 2009 to 2012 –– eGovernance Portals, Public Awareness, PPP, Standards & ComplianceeGovernance Portals, Public Awareness, PPP, Standards & Compliance • Designing New eGovernance Applications and Services –– Smart ICT Solutions, Mobile “Apps“, 3D Mapping & VisualisationSmart ICT Solutions, Mobile “Apps“, 3D Mapping & Visualisation • Links with Smart Security and Smart Economy Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 4 • Links with Smart Security and Smart Economy –– Embedded Cybersecurity Solutions, Learning & Adaptive OrganisationsEmbedded Cybersecurity Solutions, Learning & Adaptive Organisations • Competitive and Economic Benefits for 21stC Armenia –– Improved Lifestyles, Economic Growth, CostImproved Lifestyles, Economic Growth, Cost--Benefit AnalysisBenefit Analysis •• In summary, we provide an update to the concepts, proposalsIn summary, we provide an update to the concepts, proposals and action plan from the published June 2009and action plan from the published June 2009 eGoveGov Road MapRoad Map
  • 5. Summary eGovernance Road MapSummary eGovernance Road Map –– 2009 to 20142009 to 2014 Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 5 Download PresentationDownload Presentation @@ www.caps.am/UserFiles/File/Armeniawww.caps.am/UserFiles/File/Armenia--RoadMap.pdfRoadMap.pdf
  • 6. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 22 –– BasicBasic Principles of Smart GovernancePrinciples of Smart Governance 3 – From Academic Theory to Best Practice 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 66 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models 7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 7. SomeSome PrinciplesPrinciples of Smart Governanceof Smart Governance 1) Open Peer to Peer Network 2) Shared Risk and Shared Reward 3) Outsourced eServices as PPP Ventures 4) Embedded Cybersecurity Everywhere 5) Awareness, Education and Training Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 7 5) Awareness, Education and Training 6) One Team – One Standard 7) Focused on Citizens & Business 8) Real-Time Project Management 9) Compelling On-Line Content 10)Always implement “Best Practice”
  • 8. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 33 –– FromFrom Academic Theory to Best PracticeAcademic Theory to Best Practice Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 88 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models 7 – Target Sectors for Smart Governance 8 –Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 9. Smart ICT Systems: Summary ofSmart ICT Systems: Summary of “Genes” and Technical Foundations“Genes” and Technical Foundations •• Theory:Theory: In the “Smart Economy”“Smart Economy” Presentation we reviewed the theoretical & academic foundations of “Smart Systems” •• eGoveGov:: Smart Governance is an extension of eGovernance in which there is more intelligent on-line management, decisions and real- time adaptive control of eGovernment Applications & Services •• “ICT Genes”:“ICT Genes”: Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 9 •• “ICT Genes”:“ICT Genes”: The Smart ICT “Genes” remain the same as those for applications to the Smart Economy and Smart Security •• Vendors:Vendors: Major Vendors such as Microsoft, CISCO, IBM and HP are all developing Smart 21stC Architectures & Solutions …All Governments will transition to “Smart Management Principles”…All Governments will transition to “Smart Management Principles” supported by Smart ICT Solutions during the coming 5 to 10 yearssupported by Smart ICT Solutions during the coming 5 to 10 years
  • 10. ICTICT “Genes” for Smart Systems“Genes” for Smart Systems • Intelligent Systems, either Artificial or Organic are based on just a few shared common organising principles that include: 1)1) SpaceSpace--Time Awareness:Time Awareness: Location (GPS) & Real-Time “Clocks” 2)2) Learning, Adaptation & SelfLearning, Adaptation & Self--Organisation:Organisation: Real-Time Intelligence 3)3) Massive Memory & Storage:Massive Memory & Storage: Local & Remote Cloud Storage 4)4) Sustainable Security :Sustainable Security : Embedded Smart Security – “Everywhere”! 5)5) Scalable Networked Architecture:Scalable Networked Architecture: Smart Architectures will need to scale Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 10 5)5) Scalable Networked Architecture:Scalable Networked Architecture: Smart Architectures will need to scale in space & time from micro cells to macro solutions 6)6) Decision Focus:Decision Focus: “Knowledge Lens” for Data Mining & “Big Data” from Social Networks, Search & On-Line Commerce 7)7) Systems Integration:Systems Integration: Cyber and Physical Solutions & Operations ……Advanced ICT Solutions now provide ALL these “Genetic” Functions!……Advanced ICT Solutions now provide ALL these “Genetic” Functions!
  • 11. ICT Foundations for Smart SystemsICT Foundations for Smart Systems • Smart Systems require a wide diversity of functions & features just like “living organic cells”. Advanced ICT now provides many existing and emerging smart options: –– Networks:Networks: High-Speed Giga Byte Networking: Physical, Mobile & Wi-Fi –– Virtualisation:Virtualisation: Multi-Threaded Processors & System Virtualisation –– Massive Storage:Massive Storage: Internal, External & “Cloud” Storage, with Data Mining –– Semantic Web:Semantic Web: Led by W3C – “Smart Web” with linguistic understanding –– Cybersecurity:Cybersecurity: Real-Time Security for O/S & Applications Software –– Architecture :Architecture : Scalable Architecture Solutions for Software Platform –– Interface:Interface: Intelligent User Interface: Touch & Body Control –– Standards:Standards: Conformance to International Standards (ISO/IEEE) Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 11 –– Standards:Standards: Conformance to International Standards (ISO/IEEE) –– Location:Location: Location Aware (GPS) & Environmental Sensors/Feedback –– Immersive Media:Immersive Media: Augmented Reality (AR) for Immersive Real/Virtual Worlds –– Social Media & Search:Social Media & Search: Both are now generic global ICT service capabilities –– Smart Mobile Media:Smart Mobile Media: At the heart of new Business Models & Architectures - All these ICT Technologies will be used to support Smart Governance Solutions!All these ICT Technologies will be used to support Smart Governance Solutions! --
  • 12. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 1212 44 –– eGovernanceeGovernance Applications & ServicesApplications & Services 5 – Designing Smart Governance Solutions 6 –eGovernance Organisational Models 7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 13. Proposals forProposals for eGovernmenteGovernment Services (1)Services (1) Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 13 - Most of these eGovernment Service Proposals remain of high relevance in 2012 -
  • 14. Proposals forProposals for eGovernmenteGovernment Services (2)Services (2) Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 14 - Smart Governance will require Interoperability Standards between eServices -
  • 15. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 1515 4 – eGovernance Applications & Services 55 –– DesigningDesigning Smart Governance SolutionsSmart Governance Solutions 6 – eGovernance Organisational Models 7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 16. Designing Smart Governance SolutionsDesigning Smart Governance Solutions • Similar Design PrinciplesDesign Principles apply to Smart Governance as to the design of Smart Solutions for Economic Sectors such as Banking, Healthcare, Social Welfare, Retail, Manufacturing, Tourism, Energy & Transportation •• TelemedicineTelemedicine for Remote Armenian Communities is an excellent example to check-out the application of the “Smart ICT Genes”: –– SpaceSpace--Time Awareness:Time Awareness: Require GPS Village Locations for Emergency Services –– Adaptation & SelfAdaptation & Self--Organisation:Organisation: Adaptive Crisis Management: Staff & Resources –– Massive Memory & Storage:Massive Memory & Storage: On-Line Patient Medical & Drug Databases Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 16 –– Massive Memory & Storage:Massive Memory & Storage: On-Line Patient Medical & Drug Databases –– Sustainable Security:Sustainable Security: Medical Data, and Mobile Assets need tight security –– Scalable Network Architecture:Scalable Network Architecture: On-Line Telemedicine Network to Span Armenia –– Decision Focus:Decision Focus: Medical Diagnosis & Treatment and often Time Critical –– Systems Integration:Systems Integration: Integrate & Optimise Physical and Cyber Medical Resources ...In summary, use “Smart Genes” as Template to Design & Map ICT Solutions...In summary, use “Smart Genes” as Template to Design & Map ICT Solutions
  • 17. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 66 –– eGoveGovernance Organisational Modelsernance Organisational Models Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 1717 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 66 –– eGoveGovernance Organisational Modelsernance Organisational Models 7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 18. eGovernance Organisational ModelseGovernance Organisational Models •• eGoveGov Programme Office:Programme Office: Most advanced “Smart Governance” countries such as those in European Countries and Asia have a Central eGovernance Programme Office , often reporting to the Prime Minister’s Office •• SmartSmart eGoveGov Organisation:Organisation: The eGovernment Office typically matures as an overall “Smart Governance”“Smart Governance” - CEO/CIO/CSO Organisation •• PPP :PPP : Successful eGov countries work to outsource Government eServices as PPP Business Ventures over multi-year cycle. The supporting secure network can be outsourced separately from the eService Applications Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 18 outsourced separately from the eService Applications •• Prioritisation:Prioritisation: Government eServices should be prioritised and phased in according to their national importance & available project resources •• Professional Skills:Professional Skills: eService Project Managers, PPP Tender & Bid Management, Standards, Interoperability, Architecture & Compliance, Cybersecurity Technical Specialists, Legal and Financial Support, Public Relations & Marketing Specialists ….In summary, every country requires a “Smart Governance” Organisation that….In summary, every country requires a “Smart Governance” Organisation that is politically sensitive to traditional structures, Ministry & Agency relationshipsis politically sensitive to traditional structures, Ministry & Agency relationships
  • 19. Smart Governance:Smart Governance: Programme OfficeProgramme Office Suggested Roles for a “Smart Governance” Programme Office:Suggested Roles for a “Smart Governance” Programme Office: – New Venture Development and Management of new Government eServices – Management of PPP Tender Documents, Review and Decisions, – Working with EIF & TechnoParks, in the provision of specialised incubation support – Liaison with Ministries and other State Bodies regarding eServices. – On Going Policy Development for the National Armenian eSociety Programme – On-Going Public Relations regarding PPP Tenders & eService Launches – Establishing and communicating eGovernance Standards & Interoperability – Primary responsibility for the establishment and operation of the Government PKI Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 19 – Primary responsibility for the establishment and operation of the Government PKI Certification and eSignature Generic Applications. – Cross-Government Liaison with Ministry of Justice, National Assembly and others regarding new Legislation for eCommerce & Cyberspace. – Management Support & Guidance with regards to the creation and launch of the public Government Web Portals for Citizens, and Business – Primary co-ordination of eGovernance and eServices Awareness and Training Programmes with other Ministries, State Bodies and Regional Institutions. ….In summary, “Smart Governance” requires a degree of high….In summary, “Smart Governance” requires a degree of high--level management in orderlevel management in order to ensure eServices Interoperability, Investment Funds, PPP Tenders & Secure Operationsto ensure eServices Interoperability, Investment Funds, PPP Tenders & Secure Operations
  • 20. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 2020 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models 77 –– Target Sectors for Smart GovernanceTarget Sectors for Smart Governance 8 – Competitive Benefits for Armenia 9 – RoadMap for Smart Governance
  • 21. TargetTarget GenericGeneric Sectors forSectors for Smart GovernanceSmart Governance • PPP Ventures for Generic eGovernment Services : – PKI/Certification/e-Signatures – ePayments / eBanking – eGovernance Web Portal Services – GIS Land Mapping & Planning – Citizen ID Cards and Biometric Passports – Smart Network Service Operations Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 21 – Smart Network Service Operations – Real-Time Cybersecurity as well as BCP/DR – National & “Last-Mile” Broadband Infrastructure – On-Line Crisis & Emergency Management Centre “Security“Security”” -- DualDual Summits of Mt AraratSummits of Mt Ararat -- ““Growth”Growth”
  • 22. TargetTarget VerticalVertical Sectors forSectors for Smart GovernanceSmart Governance • Possible PPP Style Ventures for Vertical Applications: –– eHealthCareeHealthCare:: Personal Health Records, On-Line Appointments, Telemedicine, On-Line Pharmacies –– eEducationeEducation & Sciences:& Sciences: Distance Learning, MultiMedia Training Courses, Streamed Video Lectures –– Real Estate Cadastre:Real Estate Cadastre: On-Line Planning integrated with National GIS/Cadastre System for Development Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 22 –– Diaspora Services:Diaspora Services: DiasporaNet – Web2.0 applications migrating to eATN – Global Armenian Trading Network. –– Regional Administration:Regional Administration: Portal for regional hospitals, schools, planning applications, travel info, social welfare Using the 2009 eServices Framework, it is relatively easy to propose & designUsing the 2009 eServices Framework, it is relatively easy to propose & design Vertical “Apps”. The really hard project work is to pull together a compelling PPPVertical “Apps”. The really hard project work is to pull together a compelling PPP Business Plan, Investment and New Venture Consortium to rollBusiness Plan, Investment and New Venture Consortium to roll--out eServices!...out eServices!...
  • 23. -- Smart GovernanceSmart Governance -- Interoperability Framework & Standards (1)Interoperability Framework & Standards (1) UKUK eGovernmenteGovernment Technical Standards Catalogue V6.2 (eTechnical Standards Catalogue V6.2 (e--GIF) includesGIF) includes:: •• Interconnection & Web Services:Interconnection & Web Services: E-Mail Transport, e-Mail Security, DNS, FTP, Newsgroup, Real-Time Messaging Services, LAN/WAN Interworking, Encryption Algorithms, Signing, Key Transport, Hashing, Directory Services, Web Services Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 23 •• Data Integration:Data Integration: Semantic Web Standards, RDF, OWL, UML, Data Transformation and Modelling, XML Signatures, Encryption, and Access Control, and XML PKI. •• Content ManagementContent Management –– MetaDataMetaData:: Data Definition, Content Syndication, MetaData Harvesting, Distributed Searching (Z39.50), Content Sensitive Linking, Identifiers
  • 24. -- Smart GovernanceSmart Governance -- Interoperability Framework & StandardsInteroperability Framework & Standards (2)(2) •• EE--Services Access:Services Access: – Computer Workstations - includes all media types : images, animation, video, vector graphics, spreadsheets, presentations, scripting. – Mobile Phones: WAP, GPRS, SMS, MMS – IP Conferencing: Assembly, Audio, Video, Data, Control and Signalling – VoIP: Gateway Control, Application Layer Signalling, Extended RTCP – Smart Cards: Extensive Standards from ISO/IEC, including ISO 14443, and including - applications, electrical, physical, communications, & security. – Biometrics : Biometric Data Exchange including fingerprints, facial image Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 24 – Biometrics : Biometric Data Exchange including fingerprints, facial image & iris scans, & also smart machine readable travel documents, passports •• Vertical ApplicationsVertical Applications :: – eLearning, eHealth and Social Care, eFinance, eCommerce, eProcurement , eLogistics , and Workflow Management . …Some Vertical Applications Sectors have their own International Standards, Guidelines andSome Vertical Applications Sectors have their own International Standards, Guidelines and Regulations such as Air Transportation, Healthcare, Banking/Finance & Industrial Control.Regulations such as Air Transportation, Healthcare, Banking/Finance & Industrial Control. Other Related International Standards include:Other Related International Standards include: ISO/IEC, W3C, IETF, ITU,ISO/IEC, W3C, IETF, ITU, ICAO, and EU/EIF.ICAO, and EU/EIF.
  • 25. Generic eGovernance:Generic eGovernance: “Smart ICT Architecture”“Smart ICT Architecture” Broadband “Triple Play” Backbone NetworkBroadband “Triple Play” Backbone Network eDiasporaeDiaspora NetworkNetwork OperationOperation CyberCyber SecuritySecurity CentreCentre eJusticeeJustice CitizenCitizen ID CardsID Cards ePaymentePayment ..... CommonCommon eServiceseServices eServiceseServices OperationsOperationsVerticalVertical Sector eServicesSector eServices from Ministries and State Bodiesfrom Ministries and State Bodies eHealtheHealth eEducationeEducation eFinanceeFinance eDiasporaeDiaspora eJusticeeJustice..... Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 25 Broadband “Triple Play” Backbone NetworkBroadband “Triple Play” Backbone Network eSignatureeSignature PKI ServicePKI ServicePortalPortal -- G2CG2C CitizensCitizens PortalPortal -- G2BG2B BusinessBusiness PortalPortal -- G2GG2G GovernmentGovernment OperationOperation CentreCentre GISGIS MappingMapping ID CardsID Cards eServices Portal @ National,eServices Portal @ National, Regional &Regional & Local ServicesLocal Services
  • 26. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 - Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 2626 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models 7 – Target Sectors for Smart Governance 88 –– CompetitiveCompetitive Benefits for ArmeniaBenefits for Armenia 9 – RoadMap for Smart Governance
  • 27. Competitive & Economic Benefits for ArmeniaCompetitive & Economic Benefits for Armenia Armenia GDP:Armenia GDP: Improved Economic Growth, GDP, particularly in ICT Market Sector. ICT Cluster:ICT Cluster: Increased Regional & International Competitiveness in the ICT Cluster, as well as market sector that transition & implement Smart ICT Solutions Digital Divide”:Digital Divide”: Improved access levels to broadband services for citizens & businesses, and reduction in the “digital divide” between information rich & poor Budget Spend:Budget Spend: Reduced Government Budget through the PPP outsourcing of Services, and corresponding overall improvements in Government Productivity Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 27 and corresponding overall improvements in Government Productivity Citizen Lifestyles:Citizen Lifestyles: Improved Lifestyles, including Healthcare, Education & Social Welfare. “Smart Armenia”“Smart Armenia” as a growing Regional & International Business Trade Hub Increased Regional & International Business & Political Isolation …These are just a few examples of positive impacts of the managed transition…These are just a few examples of positive impacts of the managed transition to “Smart Governance” &“Smart Economy” for Armenian Business & Citizensto “Smart Governance” &“Smart Economy” for Armenian Business & Citizens
  • 28. Smart Governance for 21Smart Governance for 21ststC ArmeniaC Armenia 1 – Background Review of eGovernance 2 – Basic Principles of Smart Governance 3 – From Academic Theory to Best Practice 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 2828 4 – eGovernance Applications & Services 5 – Designing Smart Governance Solutions 6 – eGovernance Organisational Models 7 – Target Sectors for Smart Governance 8 – Competitive Benefits for Armenia 99 –– RoadMapRoadMap for Smart Governancefor Smart Governance
  • 29. Road Map forRoad Map for Smart GovernanceSmart Governance • Some Key Smart Governance Steps that both include & update the previous actions from the 2009 eGov Road Map: –– ICT Nets:ICT Nets: Enhance the National Broadband “Triple-Play” ICT Infrastructure –– Cybersecurity:Cybersecurity: Improve “Smart Security” (Physical & Cybersecurity) for Government, Critical National Information Infrastructure & Major Enterprises –– PPP Ventures:PPP Ventures: Establish further PPP style business ventures for new eServices –– TechnoParksTechnoParks:: Continue to support the incubation of “Smart Solution” Ventures that may be mentored & hosted in TechnoParks in Yerevan and Gyumri Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 29 that may be mentored & hosted in TechnoParks in Yerevan and Gyumri –– Smart Skills:Smart Skills: Work with Armenian Business, Colleges and Universities to train- up a new generation of graduate students in advanced ICT Smart Solutions –– Diaspora:Diaspora: Encourage Armenian Diaspora to invest & support “Smart Armenia –– Economy:Economy: Establish Government-Business Team to promote “Smart Economy” ““Smart Governance”Smart Governance” for 21for 21ststC Armenia!C Armenia!““Smart Governance”Smart Governance” for 21for 21ststC Armenia!C Armenia!
  • 30. 2121ststC Armenia : “Smart Governance”C Armenia : “Smart Governance” DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia 2121ststC Armenia : “Smart Governance”C Armenia : “Smart Governance” DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia ThankThank--You!...You!...ThankThank--You!...You!... Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 30 ThankThank--You!...You!...ThankThank--You!...You!... 30 Presentation Slides:Presentation Slides: www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/ Presentation Slides:Presentation Slides: www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/
  • 31. Presentation Slides:Presentation Slides: www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/ Presentation Slides:Presentation Slides: www.Valentina.net/DigiTec2012/www.Valentina.net/DigiTec2012/ Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 31 Thank you for your time!Thank you for your time!Thank you for your time!Thank you for your time!
  • 32. Professional ProfileProfessional Profile -- Dr DavidDr David E.E. ProbertProbert Computer Integrated Telephony (CIT)Computer Integrated Telephony (CIT) – Established and led British Telecom’s £25M EIGER Project during the mid-1980s’ to integrate computers with telephone switches (PABX’s). This resulted in the successful development and launch of CIT software applications for telesales & telemarketing Blueprint for Business CommunitiesBlueprint for Business Communities – Visionary Programme for Digital Equipment Corporation during late-1980’s that included the creation of the “knowledge lens” and “community networks”. The Blueprint provided the strategic framework for Digital’s Value-Added Networks Business European Internet Business Group (EIBGEuropean Internet Business Group (EIBG)) – Established and led Digital Equipment Corporation’s European Internet Group for 5 years. Projects included support for the national Internet infrastructure for countries across EMEA as well as major enterprise, government & educational Intranet deployments. Dr David Probert was a sponsoring member of the European Board for Academic & Research Networking (EARN/TERENA) for 7 years (1991 1998) Supersonic Car (Supersonic Car (ThrustSSCThrustSSC)) – Worked with Richard Noble OBE, and the Mach One Club to set up and manage the 1st Multi-Media and e-Commerce Web- Site for the World’s 1st Supersonic Car – ThrustSSC – for the World Speed Record. Secure Wireless NetworkingSecure Wireless Networking – Business Director & VP for Madge Networks to establish a portfolio of innovative fully secure wireless Wi-Fi IEEE802.11 Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 32 Secure Wireless NetworkingSecure Wireless Networking – Business Director & VP for Madge Networks to establish a portfolio of innovative fully secure wireless Wi-Fi IEEE802.11 networking products with technology partners from both UK and Taiwan. Networked Enterprise SecurityNetworked Enterprise Security - Appointed as the New Products Director (CTO) to the Management Team of the Blick Group plc with overall responsibility for 55 professional engineers & a diverse portfolio of hi-tech security products. Republic of GeorgiaRepublic of Georgia – Senior Security Adviser – Appointed by the European Union to investigate and then to make recommendations on all aspects of IT security, physical security and BCP/DR relating to the Georgian Parliament. UN/ITUUN/ITU – Senior Adviser – Development of Cybersecurity Infrastructure, Standards, Policies, & Organisations in countries within both Europe & Americas DrDr David E. Probert is a Fellow of the Royal Statistical Society. He has a 1David E. Probert is a Fellow of the Royal Statistical Society. He has a 1stst Class Honours Degree in Mathematics (BristolClass Honours Degree in Mathematics (Bristol University) & PhD from Cambridge University in SelfUniversity) & PhD from Cambridge University in Self--Organising Systems (Evolution of Stochastic Automata) , and hisOrganising Systems (Evolution of Stochastic Automata) , and his full professional biography is featured in thefull professional biography is featured in the MarquisMarquis Directory of Who’s Who in the World: 2007Directory of Who’s Who in the World: 2007--2012 Editions2012 Editions.
  • 33. 2121ststC Armenia : “Smart GovernanceC Armenia : “Smart Governance”” DigiTecDigiTec Business ForumBusiness Forum –– Yerevan, ArmeniaYerevan, Armenia BACK-UP SLIDESBACK-UP SLIDES Smart Governance for 21stC ArmeniaSmart Governance for 21stC Armenia DigiTec Business Forum: 15th- 16th June 2012 © Dr David E. Probert : www.VAZA.com © 33 BACK-UP SLIDESBACK-UP SLIDES 33