IT-499 Information Technology Project Management Powerpoint

1. Chapters 8, 9 & 10
IT - 499 Dr. Bey

2. Chapter 8 Project Quality Management
Quality of IT Projects
● Read aloud the opening , p. 312 to highlight some of the different issues involved in
project quality management and potential reasons for quality problems.
● The “What Went Wrong”, p. 313 includes several examples of poor quality on
information technology projects.

3. What is Project Quality Management? p. 314
Key terms in this section are:
● quality - the degree to which a set of characteristics fulfill requirements.
● conformance to requirements - the project’s processes/products meet written
specifications.
● fitness for use - a product can be used as it was intended.
● planning quality management - the ability to anticipate situations and prepare
actions that bring about the desired outcome.
● quality assurance includes all of the activities related to satisfying the relevant
quality standards for a project.
● quality control one of the main goals is to improve quality. .
● Project quality management emphasizes meeting or exceeding customer needs and
expectations, so you must focus on understanding the customer's view of quality.

4. Chapter 9 Project Human Resource Management
What is Project Human Resource Management? p. 363
Project human resource management deals specifically with organizational planning,
staff acquisition, and team development.
Keys to Managing People.
The “What Went Right?” on pg. 378 provides information on effective practices for
ensuring partnerships between people in business and technology areas.
Covey's seven habits, highlights the “people side” of project management. (Habit 3) https:
//www.youtube.com/watch?v=zHGlztwmN9s
(Habit 4)https://www.youtube.com/watch?v=ZaNp9ZZV310

5. Chapter 10 Project Communications Management
Importance of Project Communications Management p. 406
● Read Opening Case, p. 406
● Important to have good communications on projects. As discussed in Chapter 9,
Project Human Resource Management, every person is unique in what motivates him
or her. Everyone is also unique in how they communicate. Flim Clip: https://www.
youtube.com/watch?v=xfNSa-pBowE
● Information technology professionals are not known for being particularly strong
communicators, but communication skills are critical and can definitely be developed.
Communications skills help people advance in their careers.
● Interviewers are often looking for good communications skills at job interviews.

6. Suggestions for Improving Project Communications p. 421
● Several ideas, such as how to resolve conflict, develop better communication skills
(technical training), run effective meetings (team-building), and use templates for
project communications (project charters).
● Read What Went Right? p. 419
● In-Class Group Activity: Improving Project Communications: Divide into groups
of three to share examples of projects on which they have worked in which
communications were good and some in which communications were not so good.
Develop a list of ten things to do and ten things not to do to help improve
communications. The recorder shares the group's ideas with the entire class.
● Complete E1 Self Assessment: Activity 4.7: Are You a Workaholic?
● http://highered.mheducation.com/sites/007040187x/student_view0/chapter4/self-
assessment_4_7.html