Information systems in the enterprise

Management Information Systems - Chap 2 By: Prof. Y. Peter Chiu 2 / 2009

Chap 2 Information Systems in the Enterprise 2.1 Key System Applications in the Organization 2.2 Systems from a Functional Perspective 2.3 Integrating Functions and Business Processes 2.4 International Information Systems

Different kinds of systems ,[object Object],[object Object],[object Object], Operational-level systems  Knowledge-level systems 2.1

[object Object],[object Object],[object Object],Different kinds of systems  Strategic-level systems  Management-level systems 2.1

Major Types of Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],Six Major Types of Systems  TPS – Transaction Processing Systems 2.1

TYPICAL TPS APPLICATIONS Sales & Marketing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See Fig. 2-4 ( p.43 )

TPS – Transaction Processing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.1

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TPS – Transaction Processing Systems 2.1

[object Object],Payroll TPS 2.1 ◆

[object Object],Six Major Types of Systems  KWS – knowledge work systems 2.1 Example: Engineering work station

[object Object],Six Major Types of Systems  OAS – office automation systems 2.1

[object Object],Six Major Types of Systems  MIS – Management Information Systems 2.1 Example: Annual budgeting

[object Object],[object Object],[object Object],[object Object],MIS 2.1

TPS DATA FOR MIS APPLICATIONS ,[object Object]

[object Object],Six Major Types of Systems  DSS – Decision Support Systems 2.1 Example: Contract cost analysis

[object Object],Decision Support System (DSS) ◆

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MIS & DSS 2.1

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MIS & DSS 2.1

[object Object],Six Major Types of Systems  ESS – Executive Support Systems 2.1 Example: 5-year operating plan

[object Object],[object Object],[object Object],[object Object],[object Object],ESS 2.1

[object Object],Executive Support System (ESS) Figure 2-8

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESS 2.1

Characteristics of Different Types of Information Systems ,[object Object],[object Object],[object Object],[object Object],See Table 2-1 ( p.41 ) 2.1

[object Object],2.2 Systems from a Functional Perspective

[object Object],[object Object],[object Object],[object Object],2.2 Systems from a Functional Perspective

2.2 Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Sales and Marketing Systems

2.2 Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Manufacturing and Production Systems

Manufacturing and Production Systems

2.2 Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Financing and Accounting Systems

Financing and Accounting Systems

2.2 Systems from a Functional Perspective ,[object Object],[object Object],[object Object],[object Object],Human Resource Systems

[object Object],[object Object],[object Object],[object Object],[object Object],2.3 Business Processes and Information Systems

[object Object],[object Object],Examples of Business Processes 2.3 Business Processes and Information Systems

Cross-Functional Business Processes 2.3 Business Processes and Information Systems Fig. 2-12 The Order Fulfillment Process

[object Object],[object Object],[object Object],2.3 Business Processes and Information Systems

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.3 Business Processes and Information Systems

2.3 Business Processes and Information Systems Customer Relationship Management (CRM) Figure 2-13

2.3 Business Processes and Information Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2.3 Business Processes and Information Systems Supply Chain Management Figure 2-14

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.3 How Information Systems Facilitate Supply Chain Management

2.3 Collaborative Commerce Figure 2-15

2.3 Enterprise System Figure 2-17

Figure 2-18 2.4 Global System Configuration

HOMEWORK Chap.2 ,[object Object],[object Object],[object Object],[object Object],[object Object],~ THE END ~

Information systems in the enterprise

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