System failure

13. SYSTEM SUCCESS & FAILURE: IMPLEMENTATION

CONTENTS ,[object Object],[object Object],[object Object],[object Object]

SYSTEM FAILURE ,[object Object],[object Object],[object Object],[object Object],[object Object]

PROBLEM AREAS USER INTERFACE: How user interacts with system; hardware and on-screen commands and responses INFORMATION SYSTEM DESIGN OPERATIONS DATA COST

PROBLEM AREAS ,[object Object],[object Object],[object Object],[object Object],[object Object]

MEASURES OF INFO SYSTEM SUCCESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CAUSES OF INFORMATION SYSTEM SUCCESS & FAILURE ,[object Object],[object Object],[object Object],[object Object],[object Object]

CHANGE AGENT ,[object Object],[object Object],[object Object],[object Object]

CAUSES OF IMPLEMENTATION SUCCESS AND FAILURE ,[object Object],[object Object],[object Object],[object Object],[object Object]

FACTORS IN IMPLEMENTATION OUTCOME ,[object Object],[object Object]

USER-DESIGNER COMMUNICATIONS GAP ,[object Object],[object Object],[object Object],[object Object]

USER CONCERNS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DESIGNER CONCERNS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MANAGEMENT SUPPORT AND COMMITMENT ,[object Object],[object Object],[object Object],[object Object],[object Object]

LEVEL OF COMPLEXITY & RISK ,[object Object],[object Object],[object Object],[object Object]

DIMENSIONS OF PROJECT RISK LOW HIGH SMALL HIGH LOW HIGH LARGE VERY HIGH LOW LOW SMALL VERY LOW LOW LOW LARGE LOW HIGH HIGH SMALL MEDIUM-LOW HIGH HIGH LARGE MEDIUM HIGH LOW SMALL VERY LOW STRUCTURE TECHNOLOGY LEVEL SIZE RISK HIGH LOW LARGE LOW

MANAGEMENT OF THE IMPLEMENTATION PROCESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

POOR PROJECT MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object]

POOR PROJECT MANAGEMENT ,[object Object],[object Object],[object Object]

POOR PROJECT MANAGEMENT ,[object Object],[object Object],[object Object],[object Object]

CHALLENGES OF BUSINESS PROCESS REENGINEERING (BPR) & ENTERPRISE RESOURCE PLANNING (ERP) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT CAN GO WRONG IN EACH STAGE? ,[object Object],[object Object]

System failure

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System failure