Good morning everyone – my name is Joel Martin, and I manage our Customer Success Team here at salesforce.com. I’ve been with salesforce.com for a little over 4 years, and this is my 4 th Dreamforce. If you’re wondering about the fur hat … I’m in from Toronto Canada. This year, I’ve had to opportunity to be the Track Lead for this track - Admin II – Advancing to the Next Level; and have been working with the session owners and speakers to put together what we feel – and hope you will agree – is an informative, relevant, and actionable series of sessions for you.