Aen009 Balakrishnan 091907

Safe Harbor Statement ,[object Object],[object Object],[object Object]

Sandbox and Change Management Vidya Balakrishnan Alex deSantiago Ilene LaBarbera Admin III – Expanding into New Areas

Vidya Balakrishnan Principal Consultant [email_address]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object]

Imagine a World Without Change

Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Force.com Sandbox – We can help! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Alex deSantiago Director, Fusion Account Management [email_address]

All About Informa plc ,[object Object],[object Object],[object Object],[object Object],[object Object],Informa plc is the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 150 offices in more than 40 countries and employs 7,500 staff around the world

Key Challenges – Complex Configuration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Challenges – Global Organization BUA – ESI BUA -ESI BUA – HW BUA – iMoneyNet BUA - Forum BUA – Professional BUA – Healthcare BUA – ITM BUA – Informa BUA - APAC PI BUA - IIR Dubai 2 SysAdmins - Informa SysAdmin - Informa Premier Support Salesforce BUA - Omega 2 SysAdmins -Informa BUA - T&F BUA - AG BUA - IBC BUA - IRS BUA - IIR South Africa SysAdmin - Informa

Key Challenges – Complex Environment ,[object Object],[object Object],[object Object],[object Object],FAM Director Informa SysAdmin Informa SysAdmin Informa SysAdmin Informa SysAdmin FAM Director US Project Manager EMEA Project Manager Developer Trainer Trainer Data Migration Specialist Data Migration Specialist Business Analyst Business Analyst FAM Director Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator Business Unit Administrator

The Solution – Change Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Support Application

The Solution – Release Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Solution – Multiple Sandboxes ,[object Object],[object Object],[object Object]

Results – Happy Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Imagine it. Learn it. Use it. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ilene LaBarbera Director, SFA [email_address]

All About ADP ,[object Object],[object Object],[object Object],[object Object],[object Object],ADP, with nearly $8 billion in revenues and approximately 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

All About ADP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ADP Change Management – Key Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management Steering Committee ,[object Object],[object Object],[object Object],[object Object]

ADP Center of Excellence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ADP BAM – The field adminstrators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ADP CoE Voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Change Management – Types of Requests ,[object Object],[object Object],[object Object],[object Object]

Level 1 Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Level II Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Level III Changes ,[object Object],[object Object]

Your Imagination… Our Expertise…Your Success! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Salesforce consulting expertise was critical to the delivery of the perfect solution for my company, providing complete business visibility and ensuring 100% user adoption. Moreover, they delivered on-time and under budget.”

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]

Vidya Balakrishnan Principal Consultant Alex de Santiago Director, Fusion Account Management Ilene LaBarbera Director, SFA QUESTION & ANSWER SESSION

Aen009 Balakrishnan 091907

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Aen009 Balakrishnan 091907

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