Convey:Insight FAQ( Freqeuntly asked Questions)

Frequently Asked Questions about Convey: Insight
What is Convey: Insight?
Dukane has a suite of products called Convey.
Convey Classroom can be used to control AV resources.
Convey: Insight is a student/audience response system.
The two are not mutually needed, but CAN be used together, or separately.
On What Systems Will Convey: Insight operate?
The installed components of a Convey: Insight teacher station requires the following:
Windows XP (SP3)
Vista, Windows 7, Windows 8
. NET 4.0 (installed if required during installation)
To run Convey: Insight on a Mac you have to either use Boot camp or a virtualization
software (such as Parallels Desktop or VMware Fusion) or run a windows OS in one of
those two ways. Convey works flawlessly in those environments as well.

The web-based components of Convey: Insight for responses using Tablets, Smart
Phones, Netbooks, PCs or Macs require:
Any of these current browsers:Google Chrome, Apple Safari, Mozilla Firefox and
Microsoft Internet Explorer 9 and higher.
Ipad, Ipad mini, and IPhones, Android Tablets and phones, Windows Phones and
tablets, Kindle Fire, Nook are all supported for use for response.
WI-FI or an InternetConnection is of course needed to support those devices
Phone-sized devices are not recommended for instructor use due to the user-interface
needing more screen space to access the various elements.
Phone-sized devices are great for student/participant use.

Here is a graphic showing the “Convey: insight Constellation
of Products and OS’s supported for use with Convey:

How do I get Help inside the Convey: Insight?
From any window in the installed application, simply press F1 on your keyboard or click
on the blue Help icon (if present). It will bring you to this website and to the support
page for the window in question. Help for web-based components are accessed from
the web page itself.
Also note:
Toll free tech support is available at this number:
866-280-4298
Convey Tech support is available Mon-Friday
Hours: 10:00am - 4:30pm EasternTime

You can submit a question by email here:
http://www.conveyclassrooms.com/support/support-info.html
Video Tutorials:
These can be accessed via the Convey: Insight instruction
software.
You can also access them anytime here:
http://www.conveyclassrooms.com/support/tutorials.html
Here is a list of the available tutorials on the website:
Getting Started Guide
Installing Convey
Convey Quick Launcher
Session Manager
Sign-In Responders
Question Playlist Manager
Question Player
Question Viewer
Results
Game Player
Ending Session
Reports
Editors
Editor-Import Roster
Question Playlist Editor
Teacher Class Roster Editor
Student Editor
Class Editor
Grade Editor
Department Editor

Subject Editor
Leaders Responder
Options Preferences
Taking Student Paced Exam
Call On Participant
Clock Timer
Convey AV Control
User Level Setting
Connecting to a CES
Enterprise
FAQs
You can also download a two-page “Quickstart Guide for Convey here:
http://www.slideshare.net/ConveySolutions/getting-started-with-convey

What are the features of the Convey: insight Response Pad?

What comes in the Case with a set of Convey Response pads?
Convey: insight Response Pad Classpacks include:
A) Response Pads (24 or 32 units in a Standard set)
B) B) AA Batteries for the Response Pads
C) Carry Case
D) D) USB Receiver (Base Station) and cable
But wait, there's more!
You also get the following:
1. Software on CD.
2. Battery cover screws (to keep from "losing" batteries to enterprising
students!)
3. Number stickers for the back of the responders.
4. Dukane's 5-year warranty! That's the best in the industry

How do I setup my class Rosters? (Without Convey:
Enterprise?
Convey: Insight uses a CSV import engine. You need to export your class rosters to a
CSV file. (Typically created in Excel then saved as a .csv file) A .csv file is a “Comma
separated Values file format. Most roster and student management program will export
.csv files into a format that can be used in Excel . Excel can also be used to convert
lists in text format (from a Word file, for example, into a.csv file)
This means in most cases where a roster exists, you will not have to type in the
names.

How do I set Convey: Insight into "Survey Mode"?
Convey: Insight can be used as an audience survey application where the term
Teacher and Student may not be applicable. Instead the terms Leader and Participant
are used. To flip the language to "Survey Friendly" jargon, simply click the Options link
in the Quicklauncher window then click Options-> Preferences/Options on the left. in
the Convey Tab at the top click the Audience Surveys radio button, click Save and then
restart Convey:Insight for the vocabulary change to take effect.

How Do I start Polling in just 3 Clicks?
Make sure Convey:Insight is running and is set to Beginner Mode: (Options->Beginner
Mode)
Click 1: Click the Bell Icon (This will start a session with an Anonymous Roster and
launch the floating Question Player toolbar)
Click 2: Choose your question type from the Question Stack in Player.
Click 3: Click the Start Polling button!

If you are in Intermediate or Advanced Mode and you have a Roster selected and
Teacher Paced Question Option Selected. Don't choose a particular Playlist, leave that
blank.
Click 1: Click Start Session Icon: This will launch the floating Question Player toolbar
Click 2: Choose your question type from the Question Stack in Player.
Click 3: Click the Start Polling button!

How Can I use my existing PowerPoint slides with Convey:Insight?
It’s so easy!
You have two options:
For zero prep time, choose Teacher-Paced questions and simply launch the Question
Player toolbar (don't choose a playlist). Then Start your PowerPoint Slide Show. When
a slide comes up that has a question on it, use the Convey Question Player to select
the correct question type and click start polling. Before you start another question be
sure to key in the correct answer and give your question a short title name in the
Answer Stack.

For Easy Prep time: Create a new Teacher-Paced Playlist in the Question and Playlist
Editor. Simply create an answer key that corresponds to the questions in your
presentation. Then start a session and choose the new Playlist you've created in the
Playlist Manager. Then select all the questions you want to give (center section) and
launch the Question Player. Then launch your presentation. To start polling simply click
the Start Polling button. To move to the next question, simply click the Next Question
button in the Control stack of the Question Player.

What's the Difference between Beginner, Intermediate and Advanced Modes?
Beginner Mode: Only uses the Anonymous Roster, Only allows use of Impromptu
questions in the Question Player, Only allows Teacher-paced Question to be asked.
Advanced: All functions of the software are available: use rosters, playlists, teacher or
student paced sessions; individual student responses can be recorded and tracked.
Intermediate: identical to Advanced except 4 icons are hidden on the main
Quicklauncher window: Timer, Student Call On, Control and Editor buttons are hidden.
You can access them by switching to advanced mode in the Options button and
choosing your desired setting in the drop down menu.

Does each student always have to use the same numbered responder?
This question applies to students using the dedicated, yellow Convey response pad:
NO. Each student can use any response pad. They log in with their Student ID number
during the login process.
Benefit: This daily management of the pads is easy because pads are not “hard wired”
to a particular number. It matters not which student gets a pad at any time.

Benefit: It also makes it simple to use a number of pads in subsets, as long as there is
a receiver for each teacher workstation. For example two 32 pad sets could be used
separately.
For a larger group, the two 32 pad Classpack could be used as a single 64 pad set
How do I know the Room ID of my Base Station (Response pad receiver)?
Base Station (Receiver) and Convey Response Pad
There are a variety of places that Convey shows your Room ID. Simply click the
Options button in the Quick launcher window. The bottom of that menu will show the
Room ID of your Base Station. This is the number that must be keyed in first during
login to associate the responder to the current room.’
Note: A base station (receiver) is only needed when the Yellow covey response pads
are used,
A base station (receiver) is not needed when using a browser capable tablet, tablet, or
PC for Use as student/Audience response. Those devices will connect to the Convey
cloud-based software via WIFI or an Internetconnection (for PCs)

How do I start a polling session?
Make sure your base station is connected to a USB port. Launch the Convey: Insight
application.
1. Click the Bell (Session Manager) icon on the Quicklauncher window.
2.
3. Choose a teacher, roster (anonymous is OK) and Question Playlist Style.
(Choose Teacher/Leader paced to poll impromptu questions)
4. Click Start Session.
A. If you have chosen a Question Playlist, the Question Playlist Manager window
will open and you can choose which questions to give by simply clicking on
them in the center of the window. When you are ready click the "Question
Player: Start Player with "x" Questions" button below the question list. Then
click the start Polling button on the Question Player to begin polling.
B. If you have not chosen a question playlist, the Question Player will open
immediately after you click the Start Session button. Choose your question
type from the pop-up menu in the question type stack and then click the Start
Polling button (Play sign) to launch the question.

How do I display the Student Login Help window?
From the Quicklauncher window choose Options, Student Login Help.

How do I create an Attendance Report?
Once your students have all logged in with their responders, simply go to
Quicklauncher->Report Icon (lower right)->Attendance Report (in the drop down menu)
The Attendance Report will automatically appear and be completed. You can print it or
export to CSV or Excel for use in external reporting applications.
Note: A .CSV file is a Comma-Separated Values file. .CSV files are useful because
those files can be imported directly into software like Excel, Access, and Filemaker.

What is the greyed out icon of a Projector for on the Quicklauncher bar?
That is for accessing a Convey Control interface window. Convey Control is not
currently active in your installation.
Note: This screen only applies to those using the Convey Classroom control software.

How do I call on a student who has chosen a particular answer?
(In other words, how would you choose a specific student who has answered "A" in a
multiple-choice question)
Whether on the Question Player or in the Question Viewer, simply click the Results
Icon (small bar graph) and then click the letter A. You will get a drop down with an
option to Call ON… students. Click on Call On and a student who answered "A" will
automatically be chosen and his or her name displayed so you can call on them.
How do I access the database of prepared content for Convey:Insight?
It is available two ways:
1. Go to http://content.conveyclassrooms.com
Search for playlists that meet your criteria and download them by checking the box on
the left and clicking Download Question Playlist(s) button on the left side of the
window.
You will get a pop-up dialog box that asks you to Open or Save the playlist(s). Choose
Open and Convey will automatically download the playlist and populate it into the
Question Playlist Manager window. From there, simply choose the questions you wish
to load into the Question Player, start the Question Player and start polling!

NOTE: You must start a Convey Session before the Question Playlist Manager will
open. You must also be connected to the Internet to play questions from the Convey
Content site.
2. In Version 6 the same website above is built into the Convey:Insight Client:
Session Manager Window: Click on Teacher Paced Playlist button, click on "Please
Select Question Playlist" button and the window will extend to the right and show three
tabs. The right tab contains the Question Playlist Site and you can click on it and
search for playlists and download as in #1 above.
Question Playlist Manager Window: Click on the "+" icon on the right sidebar and the
same window opens as described above. Choose the Question Playlist Site tab and
proceed as under #1 above.

How do I excuse a student from a session?
Step 1:

How do I Embed a YouTube Video into Question Content
Step 1 of embedding a Youtube video:

Step 2 of embedding a Youtube video :

Step 3 of 4 of embedding a Youtube video.

Step 4 of 4 of embedding a Youtube video.

Where can I find out more about Dukane’s Convey Insight?
For more information about Dukane’s Convey Solutions
Visit the website:
www.conveyclassrooms.com
Or contact:
Chad Moore
Email:CMoore@Dukane.com
Toll Free: 800-265-2141
Direct: 512-778-5224
Fax: (630) 584-515
Convey is one of whole set of products available from Dukane

For more than fifty years, Dukane’s Audio Visual Products Division has provided schools and
businesses around the world with technology solutions that helped increase learning. With a
network of trained professional dealers available to provide personal and localized sales
support, Dukane is committed to meeting each customer’s particular needs.
For more information contact:
Delia Valdez  
Dukane Customer Service Representative 
Phone: 888-245-1966 
Fax: (630) 584-5156
Email; avsales@dukane.com
Website: www.Dukane.com/AV
For information on Dukane’s Innovative Convey Response system, go to
www.conveyclassrooms.com
Dukane AV  
2900 Dukane Drive
St. Charles, IL 60174

Convey:Insight FAQ( Freqeuntly asked Questions)

Convey:Insight FAQ( Freqeuntly asked Questions)

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