Research conducted by Dulye & Co. (Dulye.com) at the IABC Global Conference in Toronto in 2010.

1. Dulye & Co. Research: The State of Internal Communications During a Down Economy Conducted June 2010

2. Contents Survey Overview Summary Observations Overall Data

5. Management visibility in the workplace has changed slightly—with more emphasis at the senior leader level.

6. There has been some erosion in trust and openness. But, for the most part, respondents cited a steady state for both factors in communication between senior leaders and front-line employees.

7. Written feedback indicates the most difficult change has been to incorporate more candid, face-to-face communications.

8. Newsletters and other print publications were identified as the leading practice or tactic that has been eliminated. Where new practices have been added, many are online and social media approaches.

10. Senior Leader Communications Practices Evaluate and rate specific practices at your company / organization over the past 18 months. N = 21

11. Manager / Supervisor Communications Practices Evaluate and rate specific practices at your company / organization over the past 18 months. N = 21

12. Employee Feedback Evaluate and rate specific practices at your company / organization over the past 18 months. N = 21

13. Level of Engagement Evaluate and rate specific practices at your company / organization over the past 18 months. N = 21

14. Written Feedback Quotations appear as they were submitted, without grammatical or spelling corrections.

16. Greater transparency. Shift to direct reporting to President-CEO

17. Relaunching our NA employee newsletter, release of our new manager comm's toolkit

18. Trying to work with execs on leadership comms trying to reduce "corporate speak“

19. More open communications about budget and layoffs.

20. Establishing an IC discipline at my current company

21. Getting other service providers (internal) to recognise the need & benefits of customer needs analysis & engagement w/developing services (eg: intranet). Most ppl just want to make a technology decision on behalf of business

22. Complete change of structure, system, media, team, channels

23. Getting senior leaders out in the "field"

24. Changed intranet site from a repository of forms to employee communication tools w/articles (change daily), CEO blog, etc.

25. More face to face (less email)

26. Shoring up the recognition within management that strategic communication must take precedence over the tactical fires

28. Weekly team E-news letter - approx. 500 on expanded team (reporting on project status)

29. Dropped our internal CEO newsletter

30. Away today list (posted on portal) folks who were absent.

31. Sales win articles

32. Exec breakfasts for new starters

33. Enterprise wide communication eliminated in favor of targeted comms to district audience segments

34. Printed newsletter

35. Ability for employees to spam each other via e-mail.

36. e-newsletter

37. Print publications from different business units to be replaced by one with corporate & BU content

38. None

40. Bulletin Board because no one used it - fear of repurcussions if they jade comments

41. They have stayed the same for the past few years

42. Internal magazine now on-line

44. Weekly e-update to end user (employees) community. Contents: app support, job aids, work arounds, alerts, workshops, etc.

45. Direct Ask Me online question to President & CEO. Anonymous but answers posted with 72 hrs.

46. Manager-specific email (manager communications toolkit) w/monthly talking points

47. Leadership summits

48. Comms planning based on comprehensive audience analysis.

49. Online newsletter and YouTube

50. Quarterly leadership updates

51. Intranet development

52. A "new cast/program" - 10 min - video

53. Middle managers kit to help them communicate at their monthly meeting

54. Evaluation of intranet site to determine if the change is meeting the needs

55. Talk to me. "Let's chat" type sessions

56. My company started a blog

58. Provide On-the-Job Coaching and Tools Spectator-Free Workplace™ Coaching resources: 4R training, podcasts, e-mail newsletter. Go to Dulye.com/blogto subscribe

59. Keep the Dialogue Going Spectator-Free Workplace™ Tweets Visit twitter.com/dulye to follow Linda Dulye on twitter. Twitter.com/dulyeto follow us

60. Visit Dulye.com Let our team guide you to a disciplined, measured, and Spectator-Free Workplace behind your firewall!

61. The entire contents of the presentation are proprietary to Dulye & Co. This material may be not be copied or reproduced for any purpose. Any reproduction or disclosure requires the prior consent of Dulye & Co.For more information, please contact Roger Gibboni, Business Manager, at 845-987-7744 or rgibboni@dulye.com. Thank You!