This powerpoint created by Dydacomp concerning Payment Processing setup, as well as some valuable user tips. Dydacomp has included a variety of frequently asked questions concerning Payment Processing asked by our customers.

1. Payment Processing Tips

3. Events likes these

4. Seminars

5. In Person

6. Close the consumption gapFun Fact: Did you know that active Dydacomp customers that attended at least one Dydacomp training event are conducting 18% more business than those that have not? Source: Technology ServiceIndustry Association

7. Agenda Objective – To inform you of Dydacomp Payment Processing set up and troubleshooting This webinar will cover Set up Reports Common Questions Q&A

8. Set up Set up your account in Global Parameters ICCAS Tab

9. Set up Register your credit card/echeck account

10. Set up Set up your credit card accounts

11. Credit Card Payments, 1-Pass method Card Approval obtained before order is processed

12. Credit Card Payments, 2-Pass Method 1- Card Authorized Funds reserved timeframe set in ICCAS tab of Global Parameters Allows Minimum and Maximum Authorization thresholds 2- Funds Captured after Shipping

13. Credit card processing Batch Electronic Payment Processing You can process payments one by one on the order total tab of each order Or process payments in a batch setting

14. Credit card processing Batch Credit Card Processing

15. reports List Status of Pending See orders in an awaiting credit card approval status

16. Reports List Status of Pending

17. Reports Credit Card Merchant Deposit See information about credit card transactions

18. reports Credit Card Merchant Deposit

19. reports Journal Activity See payment information

20. reports Journal Activity

21. Common questions We see a lot of support issues on payment processing The next few slides will walk through some common questions that we see, and give possible resolutions

22. Common questions I don’t see orders in my credit card batch? Use the pull down on the batch screen to sort by status Also use List Status of Pending to try to see what order status the order is in

23. Common questions I see a credit card inquiry screen, what do I do? The Credit Card Inquiry window appears when MOM does not know the status of a transaction due to some sort of problem.

24. Common questions If you receive this window, you do not need to obtain a voice approval. You should search for the transaction in your payment gateway If the transaction does not appear in Authorize, then resubmit the transaction. If the transaction does appear in Authorize.net, then review the details of the transaction. In MOM, choose the Complete Transaction option and enter in the approval number and the transaction ID Note: You must choose the appropriate option. If you pick the incorrect option, you will either charge the customer twice or not charge the customer at all.

25. Common questions Why do I see a resubmit window? Occurs when you receive a “Card Declined” message. You can either try to submit the transaction again via the resubmit option or you can call in for a voice approval

26. Common questions How do I obtain a voice approval? Call the 800 number on the bank statement and ask for an approval code Then enter in the voice approval screen

27. Common questions I can’t find an order in our payment gateway Search by credit card number instead of just order number

28. Common questions I don’t want to see full credit card numbers on our reports, due to PCI Compliance. How do I accomplish this? Global Parameter Misc Tab

29. Common questions Why would I want to authorize an additional amount? Example - To cover changes to shipping charges

30. COMMON QUESTIONS Christine, I learn a lot at these sessions but want to learn more Online Webinars Live Recorded Attend Training in NJ Have us onsite Maintain Support Look at new Platinum BusinessOperations Option Includes Once/Quarter Review

31. Enhancements in M.O.M. 7 Gift Cards Process gift card transactions for physical and egift cards PCI Compliance Process payments securely

32. Question & Answer Payment Processing paymentprocessing@dydacomp.com 800 858 3666 x729 Support support.dydacomp.com support@dydacomp.com 973 237 0300 Training in NJ September 22-24 Sales sales@dydacomp.com 800 858 3666