Presentation held by Mr. Otar Kakhidze within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

1. Public Service Delivery of the Future –
Combating Corruption, Streamlining Performance
Georgias Best Practices in Defeating Corruption &
Results of 2011 Crime and Security Survey
Otar Kakhidze
September 23, 2011
Batumi, Georgia

2. "Crime and Security Survey -
Georgia, 2011“
Quantitative Research Report
The project was initiated by the Ministry of Justice and is
funded by the European Union
20/04/2011 Georgian Opinion Research Business International

3. Victimisation level 1992 – 2011 years
Last Last Last Last
Last year Last year Last year Last year
5 yrs. 5 yrs. 5 yrs. 5 yrs.
1992 1996 2010 2011
Car theft 15.4 6.3 16.8 3.3 1.1 0.02 0.4 0.0
Theft from and out of car 31.1 10.8 34.7 10.7 7.27 0.8 3.6 0.3
Car vandalism 14.5 4.1 5.1 1.7 1.7 0.3 0.9 0.2
Burglary 9.9 2.5 13.8 3.6 2.7 0.5 2.2 0.5
Attempted burglary 8.2 2.1 9.7 3 1.2 0.1 0.7 0.1
Robbery/armed robbery 5.8 1.8 7.2 2.5 0.6 0.2 0.4 0.2
Theft of other personal property 13.4 3.5 19.1 6.5 2.1 0.8 1.0 0.2
Assault/threat * 5.3 0.6 7.9 3.2 1.1 0.18 1.1 0.5
* In the survey of 2010 -2011 in Georgia the question for assaults and threats are asked
separately. The figures in the table are summarised.
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4. Victimisation over 5 years prevalence, Comparison with
other countries
Theft of other personal
Sexual offences against
Assaults and threat of
Theft from and out of
Overall victimisation
Attempted burglary
Motorcycle theft
Robbery/armed
Survey mode
for 10 crimes
Bicycle theft
Survey year
property
Car theft
Burglary
violence
robbery
women
car
Canada Cati 2010 41 5,1 16,9 5,5 15 5,6 5,7 2,7 11,3 6,1 8,9
Denmark Cati 2010 52,7 4,8 13 11,4 26,1 10,6 5,3 2,8 13,2 2,7 9,9
Germany Cati 2010 42,2 1,5 12,6 3,3 16,5 5,4 5,6 2,8 14 5,1 11,3
Georgia F2F 2010 11,1 1,1 7,3 2,8 1,5 2,7 1,2 0,6 2,1 0,2 0,9
Georgia F2F 2011 7 0,4 3,6 4,5 0,5 2,2 0,7 0,4 1 0,1 1,1
Netherlands Cati 2010 52,2 1,8 15,6 6,4 23,7 4,8 7,2 4 12,6 3,7 13
Sweden Cati 2010 44,9 3,5 10,4 4,7 20,2 3,7 3,3 2,4 12,1 4,8 11,8
UK Cati 2010 41,6 3,7 14,5 12,7 12,6 5,7 7,1 3,4 11,6 5,6 14,3
Note: in sexual offences are calculated only the incidents against females.
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5. Average victimisation level in Tbilisi and 28 other capital
cities
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6. Average victimisation level in Georgia in 1993-2011 yy.
The comparison is done only with 8 crimes researched in 1992-2011.
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7. Question: Where you trying to avoid any person, or street, or area in
terms that it is not safe there?
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8. The assessment of the authority of “thieves in law”
over the last five years
%, 2010 %, 2011
Significantly decreased 70 70
A bit decreased 10 10
Criminal don’t have any authority any 6 7
Decreased (total) 86 87
Remained the same 3 2
A bit increased 1 1
Significantly increased 1 0
Increased (total) 5 3
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9. The assessment of police performance (good and fairly good)
Country %
Finland 89
USA 88
Canada 86
Georgia 2011 87
Georgia 2010 85
New Zealand 84
Australia 82
Denmark 82
Austria 81
Scotland 79
Ireland 78
England and Wales 75
Great Britain 75
Germany 74
Norway 73
Belgium 71
Hungary 70
Holland 70
Northern Ireland 70
Switzerland 69
Portugal 67
Italy 65
Sweden 65
Japan 64
Luxemburg 62
France 60
Spain 58
Greece 57
Estonia 47
Mexico 44
Poland 41
Average 70
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10. Attitude towards prosecutor’s office
Satisfaction with service of the prosecutor’s office
2010 2011
29%
27%
25%
19%
18%
17%
15% 14% 14%
12%
5% 5%
სრულიად უფრო კმაყოფილი არც Neither
კმაყოფილი, უფრო სრულიად არ ვიცი/არ მახოვს
A bit DK/cannot
Very satisfied
კმაყოფილი Fairly satisfied არც უკმაყოფილო
satisfied or უკმაყოფილო Very dissatisfied
უკმაყოფილო
dissatisfied remember
dissatisfied
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11. Question: How much is child protected from violence within
the school?
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12. International Rankings
11th place 5th place
in Doing Business in Ease of Starting Business
World Bank, 2010 World Bank, 2010
#1 REFORMER FOR
7th place
in Construction Permit
THE LAST2010 YEARS
World Bank, 5
WORLD BANK, 2010
2nd place Recommendations of
in Property Registration GRECO & OECD
Implemented
World Bank, 2010
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13. Global Corruption Barometer, 2010 – TI
77% of
Only3% of
Citizens
Perceive Gov’s
Users Paid Actions Toward
Bribe the Fighting
Corruption as
EFFECTIVE
78% of
Citizens Think
that Corruption
Level
DECREASED
Significantly for
the last 3 Years

14. Life in Transition Survey, EBRD 2010
2nd Place in Customer
Service Efficiency
92% of Citizens are 2010
OF CITIZENS the
Satisfied withAGREE THAT2009
78% Procedures of Official CORRUPTION HAS
2008
FALLEN IN THE LAST 4 YEARS, WHICH IS THE
Documents Issuance 2006
HIGHEST IN ALL THE SURVEYED COUNTRIES
Life in Transition Survey, EBRD 2010
Corruption Perception
among Citizens is the
Lowest – 4%
Only 2% of Citizens
Experienced Bribery

15. HOW DID GEORGIA
ACHIEVE IT?

16. Anti Corruption
Strategy
Service Delivery 2003
Prosecution of
Process
E-Governance Corrupt Cases
2011
Amending
HR Policy
Legislation
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17. A Failed State
Integral part of the daily life of Georgians;
Rule in all pubic institutions and norm in the mentality of citizens
CORRUPTION
Corrupt Police
Corrupt Tax and
Customs
Corrupt Education
Corrupt Judiciary
Corrupt Civil Service
Corrupt Society
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18. A Failed State
Low Salaries
Position Salary
Judge
Prosecutor 15 – 60 $
Investigator
Get appointed to a position
Policeman Senior Policeman
18
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19. Corrupt System
Being Accepted to the University 15 000 $
through BRIBE
Chancellor/ chancellor’s Commission
office members & chairman
30 %
40 %
30 %
Education
Supervisor
Dean
Minister
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20. Corrupt System
Besides paying 35 GEL for getting a passport, 100 $
plus:
Operator
10 $
20 $
Head of Unit
60 $
Central Office
300 $
10 $
In the Warehouse
Head of District
Police office
Minister
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21. Measuring Level of Corruption
Georgia rated 127 out of 133 countries
Transparency International, 2003
More than 70 % of Companies had to pay bribes
- informal payments.
IFC Enterprises Survey, 2002
GDP 8,563.1 2003 Budget -1,2
million GEL Billion GEL
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22. Anti Corruption
Strategy
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23. Anti Corruption Strategy
ANTI-CORRUPTION
COUNCIL
Secretariat Group of experts
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24. Anti Corruption
Strategy
Prosecution of
Corrupt Cases
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25. Zero Tolerance for Corruption
Number of Prosecuted Persons within the Number of Civil Servants Prosecuted
Justice System
(2003 – 2010) (2003 – 2010)
15 Minister
Position Number 15 Deputy Minister
6 Member of Parliament
Policeman 1064
24 Member of City Council
Investigator 109 91 Chairmen of City Council
5 Governor
Prosecutor 20 93 City Council Chairperson
31 Deputy Chairperson of City
Judge 30 Council
6 Mayor
Total 1223 6 Deputy Mayer
277 Customs Officer
213 Tax Inspector
213 Other Civil Servant
995 Total
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26. Anti Corruption
Strategy
Prosecution of
Corrupt Cases
Amending
Legislation
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27. Amending Legislation
International Agreements & Criminalization of
Corruption
Law on Conflicts of Interest and Corruption in Public
Service and Law on Public Service
Law on Chamber of Control
Amendments to Public Service Law
Legal Initiatives for Elimination of Procedural Barriers
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28. Anti Corruption
Strategy
Prosecution of
Corrupt Cases
Amending
HR Policy
Legislation
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29. HR Policy
Personnel Optimization
Since 2005 Personnel SelectionTeststhe basis of
on
Competitions
Tests
New System of Tests & Trainings Promotion
Tests
Appointment
New System ofPersonnel
Motivation (monetary, non-monetary)
Database
Training
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30. HR Policy
Salary Raise
600 – 4000 GEL
Improved Working
Conditions 2010
Transparent Recruitment
2006
& Assessment System
2004
Career Map
2000
Financial Disclosure 15 – 60 GEL
www.jobs.gov.ge
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31. Anti Corruption
Strategy
Service Delivery
Prosecution of
Process
E-Governance Corrupt Cases
Amending
HR Policy
Legislation
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32. Accelerated Services
Business
Property Registration Archive Service
Registration
Issuing of Issuing the
Passport Residence Permit
Issuing of SERVICE DELIVERY Customs Clearance
Residence
Certificate
IN 1-3 HOURS
Change and
correction of civil Civil Acts
acts registration Registration
Apostille and
legalization of the Granting of
Notary Services
document Citizenship
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33. Fast & Simple Services
Pqopeqty
has been
qegisteqed
Expqess
Seqvice
1
Consulta Houq Fee
ncy payment
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34. Physical Environment
Before Now
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35. Anti Corruption
Strategy
Service Delivery
Process
2003 Prosecution of
E-Governance Corrupt Cases
2011
Amending
HR Policy
Legislation
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36. Public Service Hall
Revenue
National National
Ministry of National
Tbilisi
Service of
Bureau Archive of
Energy and Agency of
Architecture
Georgia
Enforcement Georgia
Natural Public
Service
Resources Registry
Civil Registry
MOF Service Private
Notary
Agency Sector
Chamber of
Georgia
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37. E-State Procurement System
Transparent & Competitive Procurement
Process
Appr. 18,000 tenders announced, with the
value of 754 mln GEL
As a result 106 mln GEL saved
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38. E-Auction
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39. Online Asset Declaration
Financial Disclosure
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40. Liberalization of Economy
Licenses Permits
300
86 600
50
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41. Dynamics of GDP and State Budget Growth
GDP Growth
201
2003 2004 2005 2006 2007 2008 2009
0
GDP 3,990.8 5,124.7 6,411 7,761.7 10,172 12,800. 10,744.
(mln
USD)
5 7
Real 11,1 5,9 9,6 9,4 12,3 2,3 -3,9 5,5
growth
(%)
State Budget Increase, mln GEL
6.758.832 6.754.107 6.991.213
5.237.131
3.822.513
2.618.557
1.930.210
1.009.926 1.207.073
2002 2003 2004 2005 2006 2007 2008 2009 2010
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42. Georgia’s Mental Revolution
“Less corrupt than most former Soviet republics”…
“One of the easiest places in the world to do business”
“…Its police do not take bribes”.
“People are no longer surprised by such success. The biggest
transformation is in their minds.”
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43. Reforms Continue...
Most Effective Government in the fight
against corruption
Transparency International, 2010
Thank You
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