Belgium has three main regions - Flanders, Brussels, and Wallonia - each with their own language. The document outlines Belgium's milestones in eGovernment including launching a crossroads bank for social security in 1990, digital signatures gaining legal value in 2001, and the launch of an eID pilot in 2003. It also discusses some key eGovernment projects in Belgium like Tax-On-Web, the electronic identity card, and Primary Care Safe, an eHealth platform that ensures patients control access to their personal health data.

1. eGovernment in Belgium

2. Belgium
Flanders
Dutch Speaking
Brussels
Bi-Lingual
Wallonia – French & German
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3. 3

4. Key Milestones
• 1990 – Launch Crossroads bank for the Social Security
• 1997 – Intranet for the federal governement
• 2001
– Digital signatures gain the same legal value as that of handwritten signatures
– Launch FedICT
• 2002
– www.belgium.be as the single entry point to public services for citizens,
businesses and civil servants.
• 2003
– Launch of Tax-On-Web, Kafka & „Crossroads Bank for Enterprises‟
– Launch of an eID pilot
• 2004
– Electronic voting for +/- 44% of the voters
– eID Toolkits
• 2005
– Standardizations
– Crossroads bank of Legislation
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5. Some Key Milestones
• 2007
– Belgium starts piloting an electronic ID card for the under-12s (Kids-ID).
– Agriculture electronic service desk
• 2008
– Renewed version of www.belgium.be
– Launch of www.ehealth.fgov.be
• 2009
– Promotion campaign: “Your eID as easy as can be”
– Crossroads Bank for Social Security was recognized for its information security and privacy
protection (Data Protection Agency of Madrid)
• 2010
– eID integrated in more & more online servces (e.g. purchase of football tickets)
– Start2surf@home to reduce the digital divide
– SumEHR available to General Practicioners via eHealth Platform
• 2011
– eHealthBox as a Secure addressed messaging platform in the health sector
• Planned
– Pilot for ePrescription (as of November 2011)
– Primary Care Safe Flanders (2012)
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6. Key domains in eGovernement in Belgium
Number of internet
Reduce the connections > 75% of
Digital Divide
inhabitants
Transparent Belgium is number 16 in
Communication
the UN eGov Survey
eGovernement Total Belgian eGov budget
is +/- 840 M€
eHealth eID
Administrative
Simplification
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7. About me
• Grew up in Flanders, lived for years in Brussels and
working for a federal institution (www.smals.be)
• During my professional career, I was
– Part of the team for www.belgium.be, implementation of the
token card
– Part of the TOW team
– Part of the KBO team
– Some strategy work for FedICT (mandates)
– SOA study for the Crossroad Bank Social Security
– Biometric Matching System for Cross-border identification
– Primary Care Safe
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8. Projects
Projects of the last 10 years showing some successes and
challenges!
• Tax-on-web
• eID
• Primay Care Safe
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9. Electronic Tax Declaration
9

10. Citizen / Enterprise Benefits
• Ease of Use
• Prefilled tax form, reducing the time needed to
complete
• On-the-fly pre-calculation of their taxes
• Companies can delegate to their accountant and
have more time
• Better Service
• Civil servants at the tax offices use the online
tool to complete the declaration for people
needing assistance (e.g. elderly)
• Simpler processing
• Administration recieves higher quality
declarations & can start the processing earlier.
This allows to close files much faster than before
• Greener solution
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11. Tax-On-Web – adoption rate
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12. Tax-On-Web – adoption rate
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13. eID
The eID in Belgium

14. Useful tool: the electronic identity card
• Identification of the
holder
– name
– Christian names
– nationality
– date and place of birth
– sex
– identification number of
the National Register
– main residence
– manual signature
• electronic authentication of the identity of the
holder (private key and certificate)
• possibility for the holder to sign electronically
(private key and certificate)
• no encryption certificate
• no electronic purse
• no biometric data
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15. Blocking points for wide adoption
 Distribution not in time for 1st launch of Tax-On-Web
 Requires client side components  installation is not
always as easy
 Solution:
 Continuous improvements on useability are made
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16. Token usage versus eID usage
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17. Primary Care Safe
Making the eHealth platform ready for the cloud

18. The Vision
highly available, unaddressed
patient data exchange platform
that ensures that
only the patient
and his designated representatives can access
this data
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19. The Challenge
Store highly personal data
in an untrusted environment
and decide what you want to share,
when you want to share and
with whom you want to share it
without privacy or confidentiality risk
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20. The Solution
Governance
Layered
Encryption
Fine Grained High
Access Performance
Control Platform
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21. LESSONS LEARNED

22. Most important barriers
• Privacy and security
• Average public sector project is more complex than
average private sector project, due to
– interaction with a larger number of stakeholders (elected
officials, public employees, members of interest groups,
voters, tax payers, recipients of public services, other
governmental institutions, other government levels, …)
– execution in a less stable environment
• Race for quick wins (cf surveymania) doesn‟t stimulate
development of well conceived systems based on
process re-engineering
• In the public sector, there is typically no financial
margin of value to be added by innovation
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23. Most important barriers
• Intermediaries often perceive e-government as a threat
• Skills and knowledge
• Need for radical cultural change within government,
e.g.
– from hierarchy to participation and team work
– meeting the needs of the customer, not the government
– empowering rather than serving
– rewarding entrepreneurship within government
– ex post evaluation on output, not ex ante control of every input
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24. Critical success factors
• E-government as a structural reform process
– process re-engineering and integration
– back-office integration for automated granting of services
– integrated and personalized front-office service delivery
• Support of and access to policymakers at the highest level
• Co-operation between all actors concerned based on repartition of
tasks rather than centralization of tasks
• Quick wins combined with long term vision
• Focus on more efficient and effective service delivery rather than
on the fight against fraud
• Respect for legal repartition of competences between actors
• Legal framework
• Creation of an institution that stimulates and co-ordinates
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25. Thanks!
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26. Appendix

27. Sources
• http://www.epractice.eu/en/document/288178
• eHealth Platform: https://www.ehealth.fgov.be/
• Crossroads Bank for Social Security
(http://www.ksz.fgov.be)
• Portal sites
– social security portal: https://www.socialsecurity.be
– federal portal: http://www.belgium.be
• Frank Robben (Director of eHealth, KSZ & Smals)
http://www.law.kuleuven.ac.be/icri/frobben
• https://www.smals.be/nl/content/persbericht-smals-
ontwikkelt-fijnmazige-encryptie
• http://www.slideshare.net/Taxonweb/tow-2011-
7696743
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