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Israel eGov | Over View
               Ofir Ben-Avi – Director, eGov




 October 2012| Ministry of Finance | Government CIO
In this Presentation


About Israeli eGov Unit

Israel in Numbers

The eGov Model & Israel Major Activities
About eGov unit
eGov Array



Established in 1996, as part of the Accountant
General division, with the mission of meeting
growing technological challenges.
As of March, 2012 the eGov unit is a part of the
newly established Government CIO .
eGov Array

• budget: 25 million US $
• Employees: 210
      Developers
      System & Communication
      Security information
      Project managers
      Content experts
eGov 2013 main goals

• Mobility
• Cross Ministers Processes
  (Doing Business)
• Open government
The
ministry’s
point of
  view
             The citizen
                and
              business
              point of
               view          The
                           wisdom
                              of
                           crowds
Improving
                                                Improving
                 Raising                       government’s                    service
               government                         image        Saving            for
                                                               money         businesses
               production
                               Better
  New                        service for
 online                       citizens
services                                                      Increasing
                                                              efficiency
                  Reducing
                 bureaucracy
                                           Vision                            Raising
                                                                           productivity

                                            and
  Increasing                               Goals                           Providing
transparency
                                                                            better,
                                                                           efficient
                               Managing
                              platform for               24/7               online
                                                                            service
     Technological
                            inter-ministries            service
                               processes
    advancements
ASP                            ISP
Application Service Provider   Internet Service Provider


The e-gov unit is responsible for both:
• initiation and development of e-government
   services
• Connection government offices to the Internet
• Application hosting uptime guarantee
• Warranty to information security
ASP                             ISP
Application Service Provider     Internet Service Provider



Benefits:
• Full responsibility for customer experience
• Better collaboration between applications teams &
   hosting and maintenance teams
• Ability to set standards for information security
   aspects
Israel in Numbers
Israel in Numbers

Israel's population - 7.9 million (2012)

  Computer ownership                76%
  Daily connected to the internet   60%
  Average time spent on the net     3.3 hours a day
  Usage of social network           51 % from the connected
                                    (3.7 million)
  Mobile phones                     120%
  Usage of mobile internet          64%
Social networks in Israel

• Israelis spend an average of 11
  hours a month surfing social
  networking sites
• 4 million Israelis have a
  Facebook account, half login
  once a day (51% from the
  connected to the interment)
The eGov model &
Israel major activities
United Nations eGov framework


             Connected

           Transactional


       Emerging (Interaction)


      Enhanced (Data services)

      4 levels of Development
Israel’s Rating
         On the UN’s eGov Report




                                                        16
                                   17
              23
  24                       24
                                          27     26



 2003        2004         2005     2008   2009   2010   2011

The report covered 190 countries
gov.il Portal & Governmental Service
     Catalogue

A web portal for all online services and government
information for citizens and businesses.
Based on open source technology - Drupal

• All Government services provided by all the different
  offices, collected into one smart and user friendly
  web site

• Cutting edge technology – permanent streaming of
  information, allows for a constantly updated and
  dynamic site
e-Payment Service

 The eCommerce payment service Based on Microsoft's
 technology: commerce server 2002
 According to the work plan for 2013 we will establish a
 new infrastructure

• Established in 2001
• Contains 170 payments
• Includes two payment options: credit card and credit
  transfer
Payment Service in Numbers

30
                Payment - billion NIS
               Number of transactions (Millions)                 25
25
 3.5


   3                                                   202.92
20                                             2.54
 2.5                                   2.3
152                                           13,63
 1.5                          1.3
10
   1             0.8            6,33   6,97
       0.47            5,31
 5
 0.5

       1,37
              2,29
   0

 0
       2005   2006     2007     2008   2009   2010    2011      2012
eForms Service

The service based on Microsoft .Net technology and in-
house development.
The technology is based on installing an “add on” for
web browser
•   over 3000 government forms
•   more then 1800 digital forms
•   The ability to integrate with other systems
Form Service in Numbers

  5          Total usage (million)      4.57
4.5
  4
3.5                              3.26
  3
2.5
                       1.94
  2
1.5           1.39
  1    0.6
0.5
  0
Gov Accelerator

Main technological infrastructure for building
government sites in a fast, simple and uniform
manner, tailored to ministry’s needs
   • Based on 2 technologies: Microsoft Shear Point,
     Drupal (Open Source)
   • Shared infrastructure for hosting
   • Support standards:
     • Languages
     • Security information
     • Accessibility
My.gov


A Personalized government portal that allows every
citizen to obtain personal information and perform
online processes.

Using SOA technology, based on IBM's infrastructure
(Data Power)

Strong sense of identification – Smart ID
Mobile Apps

• Creating a development
environment that will allow
each ministry to develop its
own apps

• Forming an application
development infrastructure that
will allow ministries to develop
apps that include identification
and hardware access
M-Government
         Providing mobile based advanced services
Smartphone and tablet applications
for Online Payment Services




  Status: under development
Standalone Service Station

Interactive self service stations,
no representative needed


• Providing specific services
• Making eGov services available for
  customers at peripheral areas
• Handicap accessible
Open Government
Open Government Partnership


The three principles
influence each other,
overlap and resonate.                 Transparency
You can not achieve
one without the
other two
                              Public
                                               Accountability
Innovative technology      Participation

serves as the foundation
which enables the change
Transparency and comprehensive
       government report
  The Israeli government respects freedom of information
  policy and is obligated to promoting transparency and
  comprehensive government report principles
• Previous approach – The government has exclusive
  ownership over information
• Current approach – Information is a public resource
  Citizens should have free access to information
  The government is responsible for providing accessibility
  to information for the public
Accountability

“ …The Israeli government will promote
  accountability as part of its strategy to allow the
  public to criticize governance performance, while
  examining elected representatives and public
  servants’ performance, according to clear
  standards…”
Public Participation
“The Israeli government will
form a public participation
policy to enable citizens to
take part in planning and
execution processes of the
government work and will use
the wisdom of crowds in order
to improve government
policies’ execution and
strengthen public trust in
governance systems”
Some statuses
                         generate over
              facebook       1,000
                           comments




                         Forums
Gov 2.0


          Twitter
Data.Gov

Publicly exposing government information:

• Increase governmental transparency
• Encourage the developers’ community to
  independently develop useful analytical tools for
  both business and research purposes
hidavrut.gov.il (Dialogue)

Launched under minister Eitan's directive.
Giving the public the opportunity to voice their opinion
on the government committee.



     3,500
  suggestions,
 8,946 votes on
 various issues
eGovernment in Israel
Doing Business –
     Cross ministers Processes
              Doing Business is a World Bank report
• The Doing Business report covers 10 indicator sets in 183
  countries

• In the last Doing Business report, Israel ranked 34th

• The goal: to simplify and shorten inter-ministries bureaucratic
  processes

• The concept: the citizen and/or the business at the focus of
  attention
More…
     Cross ministers Processes

•   Starting a business
•   Property Registration
•   A business license
•   Building permit

Using a central technological infrastructure
Israel imports processes

Online    importer-customs       communication
system. “MASLUL” allows importers and
exporters to submit online forms, license and
permit requests to the authorities. Status
updates are sent at every stage.
Solution that combines a number of technology platforms:
• Payments Service
• Forms Service
• Central infrastructure for work flow
• Self Development Microsoft technology
G2B infrastructure

Connecting the business sector through a secure
network to the government network:
• Banks
• Insurance Companies
• Large companies

Based on the messaging infrastructure (SOA)
and security standards
Thank You
Ofir Ben-Avi – Director, eGov

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eGovernment in Israel

  • 1. Israel eGov | Over View Ofir Ben-Avi – Director, eGov October 2012| Ministry of Finance | Government CIO
  • 2. In this Presentation About Israeli eGov Unit Israel in Numbers The eGov Model & Israel Major Activities
  • 4. eGov Array Established in 1996, as part of the Accountant General division, with the mission of meeting growing technological challenges. As of March, 2012 the eGov unit is a part of the newly established Government CIO .
  • 5. eGov Array • budget: 25 million US $ • Employees: 210  Developers  System & Communication  Security information  Project managers  Content experts
  • 6. eGov 2013 main goals • Mobility • Cross Ministers Processes (Doing Business) • Open government
  • 7. The ministry’s point of view The citizen and business point of view The wisdom of crowds
  • 8. Improving Improving Raising government’s service government image Saving for money businesses production Better New service for online citizens services Increasing efficiency Reducing bureaucracy Vision Raising productivity and Increasing Goals Providing transparency better, efficient Managing platform for 24/7 online service Technological inter-ministries service processes advancements
  • 9. ASP ISP Application Service Provider Internet Service Provider The e-gov unit is responsible for both: • initiation and development of e-government services • Connection government offices to the Internet • Application hosting uptime guarantee • Warranty to information security
  • 10. ASP ISP Application Service Provider Internet Service Provider Benefits: • Full responsibility for customer experience • Better collaboration between applications teams & hosting and maintenance teams • Ability to set standards for information security aspects
  • 12. Israel in Numbers Israel's population - 7.9 million (2012) Computer ownership 76% Daily connected to the internet 60% Average time spent on the net 3.3 hours a day Usage of social network 51 % from the connected (3.7 million) Mobile phones 120% Usage of mobile internet 64%
  • 13. Social networks in Israel • Israelis spend an average of 11 hours a month surfing social networking sites • 4 million Israelis have a Facebook account, half login once a day (51% from the connected to the interment)
  • 14. The eGov model & Israel major activities
  • 15. United Nations eGov framework Connected Transactional Emerging (Interaction) Enhanced (Data services) 4 levels of Development
  • 16. Israel’s Rating On the UN’s eGov Report 16 17 23 24 24 27 26 2003 2004 2005 2008 2009 2010 2011 The report covered 190 countries
  • 17. gov.il Portal & Governmental Service Catalogue A web portal for all online services and government information for citizens and businesses. Based on open source technology - Drupal • All Government services provided by all the different offices, collected into one smart and user friendly web site • Cutting edge technology – permanent streaming of information, allows for a constantly updated and dynamic site
  • 18. e-Payment Service The eCommerce payment service Based on Microsoft's technology: commerce server 2002 According to the work plan for 2013 we will establish a new infrastructure • Established in 2001 • Contains 170 payments • Includes two payment options: credit card and credit transfer
  • 19. Payment Service in Numbers 30 Payment - billion NIS Number of transactions (Millions) 25 25 3.5 3 202.92 20 2.54 2.5 2.3 152 13,63 1.5 1.3 10 1 0.8 6,33 6,97 0.47 5,31 5 0.5 1,37 2,29 0 0 2005 2006 2007 2008 2009 2010 2011 2012
  • 20. eForms Service The service based on Microsoft .Net technology and in- house development. The technology is based on installing an “add on” for web browser • over 3000 government forms • more then 1800 digital forms • The ability to integrate with other systems
  • 21. Form Service in Numbers 5 Total usage (million) 4.57 4.5 4 3.5 3.26 3 2.5 1.94 2 1.5 1.39 1 0.6 0.5 0
  • 22. Gov Accelerator Main technological infrastructure for building government sites in a fast, simple and uniform manner, tailored to ministry’s needs • Based on 2 technologies: Microsoft Shear Point, Drupal (Open Source) • Shared infrastructure for hosting • Support standards: • Languages • Security information • Accessibility
  • 23. My.gov A Personalized government portal that allows every citizen to obtain personal information and perform online processes. Using SOA technology, based on IBM's infrastructure (Data Power) Strong sense of identification – Smart ID
  • 24. Mobile Apps • Creating a development environment that will allow each ministry to develop its own apps • Forming an application development infrastructure that will allow ministries to develop apps that include identification and hardware access
  • 25. M-Government Providing mobile based advanced services Smartphone and tablet applications for Online Payment Services Status: under development
  • 26. Standalone Service Station Interactive self service stations, no representative needed • Providing specific services • Making eGov services available for customers at peripheral areas • Handicap accessible
  • 28. Open Government Partnership The three principles influence each other, overlap and resonate. Transparency You can not achieve one without the other two Public Accountability Innovative technology Participation serves as the foundation which enables the change
  • 29. Transparency and comprehensive government report The Israeli government respects freedom of information policy and is obligated to promoting transparency and comprehensive government report principles • Previous approach – The government has exclusive ownership over information • Current approach – Information is a public resource Citizens should have free access to information The government is responsible for providing accessibility to information for the public
  • 30. Accountability “ …The Israeli government will promote accountability as part of its strategy to allow the public to criticize governance performance, while examining elected representatives and public servants’ performance, according to clear standards…”
  • 31. Public Participation “The Israeli government will form a public participation policy to enable citizens to take part in planning and execution processes of the government work and will use the wisdom of crowds in order to improve government policies’ execution and strengthen public trust in governance systems”
  • 32. Some statuses generate over facebook 1,000 comments Forums Gov 2.0 Twitter
  • 33. Data.Gov Publicly exposing government information: • Increase governmental transparency • Encourage the developers’ community to independently develop useful analytical tools for both business and research purposes
  • 34. hidavrut.gov.il (Dialogue) Launched under minister Eitan's directive. Giving the public the opportunity to voice their opinion on the government committee. 3,500 suggestions, 8,946 votes on various issues
  • 36. Doing Business – Cross ministers Processes Doing Business is a World Bank report • The Doing Business report covers 10 indicator sets in 183 countries • In the last Doing Business report, Israel ranked 34th • The goal: to simplify and shorten inter-ministries bureaucratic processes • The concept: the citizen and/or the business at the focus of attention
  • 37. More… Cross ministers Processes • Starting a business • Property Registration • A business license • Building permit Using a central technological infrastructure
  • 38. Israel imports processes Online importer-customs communication system. “MASLUL” allows importers and exporters to submit online forms, license and permit requests to the authorities. Status updates are sent at every stage. Solution that combines a number of technology platforms: • Payments Service • Forms Service • Central infrastructure for work flow • Self Development Microsoft technology
  • 39. G2B infrastructure Connecting the business sector through a secure network to the government network: • Banks • Insurance Companies • Large companies Based on the messaging infrastructure (SOA) and security standards
  • 40. Thank You Ofir Ben-Avi – Director, eGov