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Better Services for Families with Children –  Change Workshops for Innovative Work Practices Laura Seppänen, Annarita Koli, FIOH Sirpa Salonen, Helsinki City Social Services Department Workshop on Innovative Workplaces  European Economic and Social Committee EESC and Tekes 25.1.2011
Contents  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Family Counselling in Helsinki  ,[object Object],[object Object],[object Object],[object Object]
Change Workshops 2008-2010 and the long-term collaboration between FIOH, OHS and Family Counselling Family Counselling (FC), Helsinki City  Social Services  Department Occupational Health Center (OHC) of Helsinki City Finnish Institute of Occupational Health (FIOH) FC wants to have Change workshops OHC asks FIOH for help Seven Change Workshops carried out in FC All Workshop meetings are planned together by FC,  OHC and FIOH
Further collaboration between FC and FIOH ,[object Object],[object Object],[object Object]
Supporting innovativeness in workplaces – how?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
The procedure of the Change Workshop Orientation Analysis Experiments Evaluation Information meeting in the workplace: what Change Workshop is about Second (2) meeting: Interpreting the history and the tensions of work First (1) meeting: Actual situation of work, stories and the activity system Third (3) meeting: Dialogue between managers and workers Evaluation meeting (6) Evaluation of the experiment processes and outcomes in the light of work changes Fifth (5) meeting Design of the experiments Fourth (4) meeting  The alternatives for future development of work,   starting the design of the experiments
Employee stories and the model of an activity system: From individual successess/failures  to developing  the joint work system (Seppänen & Koli 2010) "For 2 years I have had psychotherapy with a 12-year-old girl.... I'm also happy that I have been able to do long term therapy with her" ,[object Object],[object Object],[object Object],Object: - symptoms of the girl ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Division of labor FC or child psychiatry? ,[object Object],[object Object],[object Object],[object Object],(Engeström 1987 applied)
Experiences of well-being are born in situations of work ,[object Object],Work as activity systems, cycles of development of work Theoretical tools, research Discussing solutions and designing experiments for innovative renewal of work Basic idea of the intervention: interpreting  individuals' situations within the changes in common work   situations, 'trees' evolving common  work, 'forest'
Muutospajasta  alkuarviointimalliin Sirpa Salonen  aluepäällikkö Helsingin  perheneuvola itäinen alueyksikkö 25.1.2011
Sisältö ,[object Object],[object Object],[object Object],[object Object],[object Object]
Helsingin  perheneuvola ,[object Object],[object Object],[object Object],[object Object],[object Object]
Taustalla organisaatiomuutokset ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Alkuarviointimalli kehittämiskokeiluna ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Asiakaspolku  Alkuarviointikäytäntö / Vuosaaren tiimi AJANVARAUSPUHELU ARVIOINTIKÄYNTI (TYÖPARILLA) ASIAKASJAKO JONO ASIAKASJAOSTA TYÖPARILLE TUTKIMUS-/ HOITOSUUNNITELMA TOTEUTUS HOITOSUHTEEN PÄÄTTÄMINEN ONGELMA POISTUU / EI PENEN AVUN TARVETTA INFOTAAN ASIAKASJAKOON OHJATAAN MUULLE HOITOTAHOLLE VAATII NOPEAA AIKAA /KRIISI
43 % 33 % 7 % 7 % 4 perheen jatkosuunnitelmaa ei ole tilastoitu
Alkuarviointimallin laajentaminen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tuottavuus ja  tyytyväisyys lisääntyi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Haasteita ,[object Object],[object Object],[object Object],[object Object],[object Object]
Contact details and references ,[object Object],[object Object],Engeström, Y. (1987). Learning by expanding. An activity-theoretical  approach to developmental research. Orienta-Konsultit, Helsinki. http://lchc.ucsd.edu/mca/Paper/Engestrom/expanding/toc.htm Seppänen, L. and A. Koli (2010). Exploring work: Employee stories as  tools for promoting workplace well-being. Towards better work and well- being, 10-12 February 2010, Helsinki, Finland, Finnish Institute of  Occupational Health. http://www.ttl.fi/en/international/conferences/towards_better_work/ Documents/Proceedings_of_the_International_Conference.pdf Edwards, A., H. Daniels, et al. (2009). Improving inter-professional  collaborations. Multi-agency working for children's wellbeing, Routledge.

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Better Services for Families with Children through more Developed Ways of Working in the City of Helsinki

  • 1. Better Services for Families with Children – Change Workshops for Innovative Work Practices Laura Seppänen, Annarita Koli, FIOH Sirpa Salonen, Helsinki City Social Services Department Workshop on Innovative Workplaces European Economic and Social Committee EESC and Tekes 25.1.2011
  • 2.
  • 3.
  • 4. Change Workshops 2008-2010 and the long-term collaboration between FIOH, OHS and Family Counselling Family Counselling (FC), Helsinki City Social Services Department Occupational Health Center (OHC) of Helsinki City Finnish Institute of Occupational Health (FIOH) FC wants to have Change workshops OHC asks FIOH for help Seven Change Workshops carried out in FC All Workshop meetings are planned together by FC, OHC and FIOH
  • 5.
  • 6.
  • 7. The procedure of the Change Workshop Orientation Analysis Experiments Evaluation Information meeting in the workplace: what Change Workshop is about Second (2) meeting: Interpreting the history and the tensions of work First (1) meeting: Actual situation of work, stories and the activity system Third (3) meeting: Dialogue between managers and workers Evaluation meeting (6) Evaluation of the experiment processes and outcomes in the light of work changes Fifth (5) meeting Design of the experiments Fourth (4) meeting The alternatives for future development of work, starting the design of the experiments
  • 8.
  • 9.
  • 10. Muutospajasta alkuarviointimalliin Sirpa Salonen aluepäällikkö Helsingin perheneuvola itäinen alueyksikkö 25.1.2011
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Asiakaspolku Alkuarviointikäytäntö / Vuosaaren tiimi AJANVARAUSPUHELU ARVIOINTIKÄYNTI (TYÖPARILLA) ASIAKASJAKO JONO ASIAKASJAOSTA TYÖPARILLE TUTKIMUS-/ HOITOSUUNNITELMA TOTEUTUS HOITOSUHTEEN PÄÄTTÄMINEN ONGELMA POISTUU / EI PENEN AVUN TARVETTA INFOTAAN ASIAKASJAKOON OHJATAAN MUULLE HOITOTAHOLLE VAATII NOPEAA AIKAA /KRIISI
  • 16. 43 % 33 % 7 % 7 % 4 perheen jatkosuunnitelmaa ei ole tilastoitu
  • 17.
  • 18.
  • 19.
  • 20.