The document discusses the rise of shadow IT and consumerization of IT. It notes that over the last 3 years, user-driven IT has added more to productivity than corporate IT. Reasons for the rise of shadow IT include rigid corporate IT policies, lack of choice and fun usability. The document outlines how IT is evolving to become more flexible and driven by end user needs, including accepting bring your own device (BYOD) and moving to cloud-based solutions. It argues that standardization will mean creating a more dynamic IT environment that removes technology constraints and allows self-service options.

1. Kuluttajistuminen
TOLT Varjo-it
BYOD Shadow-it
Esa Aho
Cloud Office
Fujitsu Finland

2. Valo synnyttää aina varjon
Varjo-it
Varjo-organisaatio

3. Social-it EUAD EUGC BUAD
Consumer-it BYOD ILCS
Personal cloud
End-user-it

4. Consumerisation
Mobilisation
Social media
Cloud
Vendor consumerisation

5. Really?
Over the last
3 years user-it
added …
more to productivity
than corporate-it.
4 Copyright 2012 FUJITSU

7. Enterprise Social Software
** Atlassian Confluence omCollab, open source
BroadVision ClearVale Open Text
Clarizen Work MGMT Solutions Oracle Beehive
Concursive Corp, open source Oracle WebCenter
Cyn.in, open source Present.ly by Intridea
** Elgg, open source Qontext
eXo Platform Socialtext
** Google+, Sites etc. Socialwok
** IBM Lotus Connections Telligent Systems
INgage Networks Traction Software
** Jive Software Tiki Wiki CMS , open source
Jumper 2.0, open source XWiki
Knowledge Plaza ** Yammer
** Microsoft SharePoint Yoolinkpro
MindTouch, open source ** Trainer’s house sydän
** NewsGator Technologies ** Cisco Quad
nGenera ** Liferay, Open source
Novell Pulse ** Salesforce Chatter

8. Osaamattomat käyttäjät?

9. 2013 PC tai Windows ei enää ole valtaa
pitävä ympäristö, vaan mobiilit järjestelmät
2014 mennessä 60% it-yksiköistä hankkii
sovelluksensa privaateista appstoreista
Mobiilisovelluksia tuotetaan 4 kertaa
enemmän kuin pc-pohjaisia.

10. Velositor, US survey

11. Enterprise and tablet computing?
Apple
Virtualisation
Google
Microsoft
Cloud
Separated secure business
apps forincluded
always communication and
document iCloud
management.
Google, Drive, ? Cool
Live, Skydrive, ?
Trendy
No sensitive data in Itablet.one
Who owns your data? want
Where does it travel?
email, files, calendar…
Management and governance…
Who follow your comms?
another story.
Support?

12. Cloud provides business innovations
Self
Service
Network
On Access
Rapid Demand Resource Faster
Elasticity Pooling Start Up
No
Minimal Capex Lower
Pay As Management Out Cost
You Go Sourced

13. What causes shadow-it?
 Historical division: it and business
 Centralised it
 Rigid it methodologies
 Few vendors, few choices, ”usual suspects”
 Functionality over efficiency
 Functionality over architecture
 “The more critical and important the application is, more
harder it is to use and learn”
 “SAP rekisteröintivariantti”

14. It way
 Access and security
 Licensed and controlled
 Cost and efficiency, productivity
 Single optimized environment
 Traditional business app – form based user interface
 Development mentality (long, complex, best practices)
 Vs. quickly something which is good enough and fun to use
with easy access from anywhere and anytime

15. Key Expectations of End-users
Luxury of Choice, Less Problems,
Personal Help Access Anywhere
Any Device
Placeless team working Access Anytime
Expectations
Easy Access to Applications Make 24/7 Services
Corporate My Work Easier
Documentation
Copyright 2011 FUJITSU

16. High level it decision drivers
Copyright 2012 FUJITSU

17. Copyright 2012 FUJITSU

18. Case Cisco
 More then 1 year ago, Cisco IT
moved from an environment
where all devices were
corporate-owned and controlled,
towards an environment allowing
end users to choose from a broad
catalog of devices as well as use
their own devices.
 One year later
 Mobile device count grew 59% up to
more then 43.000 devices. iPhones
take up 40% of those devices,
BlackBerry 32% and Cisco IT now Citrix (2011): 94% of enterprises will
sees a rapidly growing community of
Tablet users (15%), as well as accept BYOD around 2013.
Android device users (10%). Savitz & Viveros (2011): some kind of
BYOD exists already in over 70%.
Copyright 2012 FUJITSU

19. What to do?
 Monitor
 Recognize shadow IT
 Guide
 Users can and users do
 Modern enterprise can’t avoid it
 Keep threats in mind and
 Impact can be positive
control them
Copyright 2012 FUJITSU

20. Standardization Means Creating Dynamic it
 The one-size-fits-all model is
under strain from consumer it
 Consumer technology is an
opportunity, not a threat
 Organizations will remove
technology constraints, such as
fat clients or high-touch/silo apps
 People use their own technology
in the workplace  Governance and risk perception will change
 Greater agility and empowerment of users
 Organizations will have to be
 Support agile working and fast decision-
able to determine the best source making
of any service at any given time  Self-service and consumer services will
become the norm

21. Measurement
Shadow-it is a thermometer
If it isn’t working, something else, ie. shadow-it is

22. Evolution of end-user services
Workspaces for
individuals, projects,
teams, expert networks
Corporate
Hosted shared cloud
Personal
desktops (VCS)
Cloud - SUI
Private
App Context aware cloud
repositories Virtual profiles provisioning
Virtual desktops App Reverse Synch. local
virt. apps VM cache
publishing
Locked & well
managed PCs
2008 2011 2014 2017

23. And discussion follows…
Esa Aho, Fujitsu Finland
Twitter: @esa100
Google+: esa aho
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