Presentation at IARU Meeting, 8-10 June 2016 - What is design thinking? - Projects - Where to start?

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IARU Library Meeting, 8 – 10 June 2016
Dr. Franziska Regner, ETH Library, Head Innovation and Development
Claudia Lienhard, ETH Library, Innovation and Development
09.06.2016Franziska Regner, Claudia Lienhard 1
Using Design Thinking To Create Library Spaces

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Agenda
What is design thinking?
Projects
Where to start?

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“Design thinking is a human-centered approach to innovation that draws from the
designer's toolkit to integrate the needs of people, the possibilities of technology,
and the requirements for business success.”
Tim Brown, president and CEO of IDEO
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Origin of the Approach – Basic Definition
Source: IDEO, 2016

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Origin of the Approach – Timeline
Concept evolved
at Stanford
University
Design thinking
gained popularity in
the business sector
d.school founded
at Stanford
University
HPI School
of Design
Thinking founded
in Potsdam,
Germany
2000s70’s and 80’s 2005 2007
Sources: Uebernickel & Brenner (2016) ; Platter, Meinel & Weinberg, 2009,
Wikipedia, 2016

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Key Elements
Images: https://pixabay.com

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Design (Thinking) Process – d.school
Source: d.school, 2013 ; Plattner, Meinel & Weinberg, 2009 ;
d.school, 2009
Empathize Define Prototype TestIdeate

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«Student Project Houses» ETH Zurich
Source: ETH, 2016

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 Two-year project (2013 – 2015)
 Participatory design by actively involving students (as well as library staff members, researchers, experts)
 Over 30 subprojects, e.g.
 Design workshops
 «Students cast furniture»
 «Being a temporary interior designer»
 Sources: https://lernraumrostock.wordpress.com,
Ilg, 2014 & Ilg, 2016
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«The Library as a Learning Space 2015» University Library Rostock
Empa-
thize
Define
Proto-
type
TestIdeate

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«Team Working Spaces» ETH Library – Starting Point
Source slides 9 – 15: Grenacher & Lienhard, 2016

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«Team Working Spaces» ETH Library – Idea & Draft
SPACE 1 SPACE 2 LOUNGE

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«Team Working Spaces» ETH Library – Prototyping: Space 1

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«Team Working Spaces» ETH Library – Prototyping: Space 2

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«Team Working Spaces» ETH Library – Prototyping: Lounge

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«Team Working Spaces» ETH Library – Evaluation
Quantitative methods
 Observation walks
(8 weeks)
Qualitative methods
 Feedback wall
 Semi-structured
interviews
(12 students)
 Design workshop
(8 students)

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«Team Working Spaces» ETH Library – Design Workshop

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«Team Working Spaces» ETH Library – Design Thinking
Empathize Define Prototype TestIdeate

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Where to Start? – Staff Training & Expert Advice
IDEO
• http://www.ideou.com/
• http://www.designkit.org/
• http://www.designthinkingforeducators.com
d.school
• http://dschool.stanford.edu/learning-experiences/
• http://dschool.stanford.edu/use-our-methods/
FROG
• http://www.frogdesign.com/work/frog-collective-action-toolkit.html

18. || 09.06.2016Franziska Regner, Claudia Lienhard 18Image: https://openclipart.org/