Content Management and Change; love it, hate it, master it
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Webinar presented by X-Pubs on January 23, 2007. Discusses the cultural and procedural impact on human performance and how to prepare and overcome the challenges
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Content Management and Change; love it, hate it, master it
- 1. CMS and Change: love it. hate it. master it. Scott Abel of TheContentWrangler.com interviews leading performance management consultant Emma Hamer in this one-hour web conversation about content management and the often overlooked topic of change.
- 2. Why Change? ...do we really have to?
- 3. Why does change hurt?
- 4. Why does change hurt? (cont’d)
- 5. What is this going to cost us? Business concern # 1
- 6. What’s in it for the business? Business concern # 2
- 7. There is no silver bullet Change requires change.
- 8. How do we prepare for change? Corporate responsibility
- 9. What does this mean for me? Employee concern # 1
- 10. How do I prepare for change? Learn everything you can. Develop new skills.
- 11. Questions? Email in now or after the show: [email_address]
- 12. Resources Emma Hamer [email_address] www.hamer-associates.ca Scott Abel [email_address] www.thecontentwrangler.com X-Pubs [email_address] www.x-pubs.com CMProfessionals [email_address] www.cmprofessionals.org
Notes de l'éditeur
- Who am I - what do I do? My name is Emma Hamer, and I’m a change and performance management consultant. What that means, is that I help organizations figure out why they aren’t getting the benefits or the improved performance they expected when they put in a new system. While the technology is often blamed, in fact technology factors in for only about 10% in the successful implementation of a new system; the remaining 90% is about procedural change ( how things get done) and cultural and behavioral change ( who gets things done). I work with the directly impacted users to help them make the adjustments that will enable them to transition successfully to a new situation. I was a tech pubs manager for years and I understand the environment, I am familiar with the challenges, and I’m utterly fascinated by the game-changing aspects of Enterprise Content Management. My fascination comes from my interest in customer-centric communication; I come to CM from a Six Sigma perspective - where all business processes are evaluated and if necessary redesigned to create frictionless interaction with the customer - to anticipate and meet customer expectations. What ERP did for supply chain management and cost control, I believe CMS will do for customer relations. And the organizations with the best personalized customer service will be the ones that can maintain competitive advantage.