1. Eileen Cortes
366 Baltic Street
Brooklyn, NY 11201
(718) 801-0867
Eileen_718@yahoo.com
An office manager with over 15 years’ experience in a Medical Office/Facility Operations within a fast-pace
environments, ability to lead and motivate employees. A result- driven manager who leads by example.
Motivated self-starter who takes great pride in work. Familiar with all aspects of daily business operations
including; personnel, Human Resources , HIPPA, OSHA Compliance, Contract Negotiations, Payroll, and
numerous administrative functions. Strong interpersonal skills and communication skills.
Professional Core Strengths:
Team Building Employee Motivation Contract Negotiations
Policies & Procedures Coding: CPT, ICD 9 Account Payable & Receivable
Problem Solving Rapid Claims Process Quarterly Tax Returns
HIPPA Officer Medical Knowledge & Terminology Customer Service
Worker Compensation Staff Training & Development
Professional Experience:
GEB Medical Management NYC 02/2010-Present
Medical Office Billing Manager
 Manage the daily operations of a high volume billingdepartment.
 Work closely with Directors and providers to achieve optimal productivity and practicegrowth.
 Prepare and implemented financial and budgetary policy.
 Manage billingand accountreceivabledepartment for a busy multi-specialty practices.
 Implemented Out-Of Network providers.
 Completed physician credentialing,licenses renewal and reappointments.
 Conduct billingand collection audits to ensure regulatory compliance.
 Reviewing of all charges and payment postings includingtransmissionsof all electronic claims to clearing
house.
 Ensure compliancewith Medicare, Manage Care and private insurancerules and regulations.
 Maintain currentaccountreceivables 80%or higher.
 Have increased revenue by 50%.
 Utilizeextensive knowledge of ICD9 & CPT coding.
 Recruit, interview and train staff and to ensure profitablesuccess.
 Coordinated ongoing staff development: annual performanceappraisals,disciplinary action,
staff meetings, continuingeducation,team buildingand mentoring.
 Prepare and distributemonthly billingand collection reports to providers.
 Research claimdenials,worked accounts receivableand patient collections.
 Achieved and retained provider as well as patient satisfaction.
Pinnacle Diagnostic Radiology Bklyn 07/1999 – 01/2010
Practice Manager
 Managing all daily operationsof a high volume Radiology Practice
 Supervised staff of 15 and 7 technicians.
 Recruited, interviewed and hirestaff.
 Reviewed monthly employee production and implemented any corrective action.Monthly staff meetings.
 Preformed annual employee performance appraisals.
 Supervised all billing,collections of the billingdepartment.

2.  Conducted billingand collection audits to ensureprofitability.
 Quality control:ensure and maintain compliancewith regulatory agencies including the Bureau of
Radiation Control and ACR with zero deficiencies.
 Prepared and superviseall inspections fromACR or the Department of Health Inspectors.
 Physician Credentialingto all insurancecompanies provider networking.
 Direct Marketing for business growth and establish relationswith refereeing physicians.
 Financeand accounting:managing all daily cash flow,monthly and yearly
reporting to Senior Management, Physiciansand Accountants.
 Overseeing Inventory and purchaseof Medical and OfficeSupplies.
Concorde Medical Group, PLLC
Marvin Belsky, M.D. & Paul Belsky, M.D. 04/1998 – 07/1999
Internal & Cardiology Practice
Office Manager
 Management of all daily operations of an Internal and Cardiology Practice.
 Assistingdoctors with patients.
 Schedulingpatient’s appointments & procedures.
 Heavy phone volume: insuranceverifications,calling in prescriptions.
 Schedulingpatient’s appointments & procedures.
 Establish doctors in insurancenetworks.
 Superviseand trainingof staff.
 Inventory control of all medical and pharmaceutical supplies.
D’Angelo, Pearl & Sasson Orthopedic Surgical Associates NYC 11/1990 –03/1994
Billing Manager/Assistant Office Manager
 Supervision of all daily functions of an Orthopedic Surgical Practice.
 Schedulingof surgical procedures.
 Verification and authorizingof all surgical and medical procedures.
 Implemented all billing& collections for practice.
 Handled and superviseall insurancecorrespondences in a timely manner.
 Postingof charges and payments, bankingdeposit.
Education:
St. Francis College- 09/1987-01/1990
Associates Degree in Business & Management Administration
Empire State College -09/1981- 08/1984
AAS Business & Management Administration
Language: English and Spanish
References furnished upon request.