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Trends in Enterprise
Applications, Web &
     Analytics




                  STKI Summit 2012
                         Einat Shimoni,
                       VP & Senior Analyst
The main buzzwords for 2012:



 1. Mobile
            2. Social
                                          3. Big data &
                                                       Analytics
                        Einat Shimoni’s work copyright STKI 2012
                                                                                  4. Cloud
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Enterprise applications delivery models: SaaS


    >50% using SaaS


                                For <10% of applications


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Open Source apps, anyone?
 No major change in usage of OS apps in Israel, still very low.
      We have seen some projects in WCM this year.




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Context-based Services (Source: Accenture technology vision 2012)
 “Where you are and what you’re doing – will drive the next
                 wave of digital services”




                                     Einat Shimoni’s work copyright STKI 2012
Source: http://www.slideshare.net/scapecast/accenture-technology-vision-2012
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Voice is the next UI




                                     Source: Soapcreative.com
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More applications will be activated by voice “personal assistants”




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Most important application customers for 2012




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CFO: User of the year 2011




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What will the CMO want in 2012?




                                                                                       Mobile apps

                                                                                       Sentiment
                                                                                        analysis




                    Oh, and make everything
                     context-based, please.

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once upon a time…




  2012:The year of Social CRM




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CRM Maturity Model


Business Value
                                                        Analytical                               Social CRM
 Value investment                                         CRM
                                                                                                Listening
                                                                   Web              Mobile
                                                                 channel           channel
                                                                                                platforms
                                                                 projects          projects
Investment in order
  to optimize costs
                                                                                                            CMO
                                    Operational
                                     CRM/XRM                                                                          IT oriented
   Commodity                                                                                                          Project

   investment                                                                                                         Business
                                                                                                                      oriented
                                                                                                                      Project
     Regulative                                                                                                   *Size of figure
                                                                                                                  = complexity/
    investment                                                                                                    cost of project



                                       Using                    Implementing                     Future usage
                                                            Market Maturity
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New IT client: Chief Marketing Officer (CMO)


  There are only 3 reasons why you choose to
  buy a product or a service :
  1. It's the cheapest       I’m so
  2. It's unique           important

  3. You're sold on marketing!!




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CRM trends:


• The new CRM customer is the CMO / customer experience manager
• We will see many customer experience projects in the financial services
  market in Israel (e-Banking, new websites, multi channel, Social CRM etc.)
• Customer information will be mined from external sources (web, social
  media etc.), other new resources such as loyalty cards
• XRM (~ 25% of the CRM market) – flexibility, ease of development and self
  customizing options have become a major criteria for CRM package choice.
  Microsoft is the big winner in this category (Israeli examples: legal files mng.,
  trading system, grants mng., internet advertising “real estate” mng.)
• Microsoft is shaking up the CRM SaaS market with low pricing (44$ per user)
• CRM is now sending out tweets! Some packages (i.e, Salesforce chatter)
  include messaging capabilities between individuals and systems, we will see
  more of that
• Mobile CRM is becoming a must (specifically for sales and field service)



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CRM trends:




     Web is the new
          CRM
   Organizations are skipping “back end” operational
    CRM and going straight to the customer frontier


                      If the customer doesn’t feel the impact
                     of a CRM project it will not be approved!
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Most interesting marketing tools




                                                                                        (Source: IBM Unica)

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Experience Economy > Age of the Customer

From 1900 to 1960, Age of Manufacturing , if you owned a factory,
you owned the market.

From 1960 to 2000, Age of Distribution, if you owned the distribution
channels, you owned the market.

From 2000 to 2011, Age of Information, if you owned the information,
you owned the market.

From 2011, Age of the Customer, if you engage the customer, you own
the market


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Accelerating customer experience


     CRM 1.0                                                CRM 2.0                            CRM 3.0
    Managing                                  Managing influencers                             Engaging
    Individual                                     & ‘tribes’                                 & Influencing
    customers



Customer
    A    Customer Customer
             B        C


                                          The focus shift:
      Transactions                                          Interactions                      Experience

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Generation Z
  is here.




* Born 1990-now Einator attribution from any slide, graph or portion of slide
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Will social CRM finally get CRM right?




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What is Social CRM


 Social CRM can be used for 2 purposes:
 • Listening and Learning: Using the power of personal networks
   to gain intelligence on customers, their habits, interests
      • Brand auditing
      • Awareness of campaigns success/failure
      • Crowdsourcing (new products, design ideas)
 • Interacting and Engaging: New channel for customer
   interactions (sales, service, marketing)

 Social CRM projects will be short / simple. Companies will grow
 into it (by using social CRM modules within CRM apps) or SaaS-
 based products. The hardest part will be the “people” and
 “processes” part, change management.

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Social media projects maturity




   Source: Altimeter Group
   Source: http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management
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Social CRM starting to be more practical


 Salesforce acquires Radian6 (leading listening platform)




  Ness-Gilon BPAAS: Loyalty program mng. as a service


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Problems with social CRM in Israel:


  Very low twitter usage
  Hebrew!
  Many companies outsource social
   listening and engagement



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Application development options:




                                                                          New development




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When to use XRM vs. traditional development?



 • When entity model is suitable (saved DBA time)
 • When the application is similar to CRM (opening
   “tickets”, managing “customers” etc.)
 • When the application is “data entry”
 • When outlook UI is a plus (relevant for Microsoft
   Dynamics CRM)
 • Replacement for simple “access-like” applications
 • Not just for saving development time! Ongoing
   maintenance, version upgrades is more important


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We will present data on products and integrators:
List of Packages and Integrators



                             Rep in                                                        Sometimes we specify:
     Package                                                Integrators
                             Israel                                                        Delivery model
      Vendor A             Company 1                Integrator a, Integrator b                 On-premise
                                                    Integrator a, Integrator b,
      Vendor B             Company 2                                                              SaaS
                                                           Integrator c
                                                                                                 SaaS
      Vendor C             Company 3                           Integrator a
                                                                                               On-premise


          Most lists only include vendors that are represented in Israel
          The location within the lists is random
          Lists might not include all players




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CRM Packages & Integrators in Israel (Part 1):
     Package                   Rep in Israel                                   Integrators                 Delivery model
                                                                Taldor, IBM, Matrix (BeyondIT),
  Oracle – Siebel              Oracle Israel                   Unitask (Exscientia), TATA-TCS, IT            On Premise
                                                                     Navigator, Yael, Ness
Oracle SCOD: Siebel                                          Taldor, ManofIT, Unitask (Axcentia),
                               Oracle Israel                                                                    SaaS
   on-Demand                                                                 Yael
 Oracle e-Business                                          Yael, Malam-Team, ONE1UP, Oracle,
                               Oracle Israel                                                                 On Premise
       CRM                                                            HP, Advantech
Oracle - Peoplesoft            Oracle Israel                                       Matrix                    On Premise
                                                               Ness, Advantech, Taldor, Explore,
     SAP CRM                     SAP Israel                                                                  On Premise
                                                                          ValuePlus
   SAP CRM on
                                 SAP Israel                                                                     SaaS
     Demand
 Amdocs (Clarify)                  Amdocs                                        Amdocs                      On Premise
                                                               Partial list: Matrix-Effect, Advantech,       On Premise;
Microsoft Dynamics                                             Malam-Team, Netwise (+Agile), Aman
                             Microsoft Israel                ,Elad (Eyron), Prodware, Pilat ITCom, SIT,
                                                                                                          Hosted - partners;
       CRM
                                                                       One1, Webox (Cloud)…               SaaS (Live - MSFT)


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CRM Packages & Integrators in Israel (Part 2):


   Package                    Rep in Israel                                   Integrators     Delivery model
Salesforce.com           ONE1, Blat-Lapidot, Service Wise, Integrity Software                     SaaS
MEGA Center                         Yael                                           Yael        On Premise
   Pivotal                         One1                              ONE1, PILAT IT COM        On Premise
Onyx (Consona)               IT Navigator                                   IT Navigator       On Premise
   Netsuite                                       NetCloud, Pilat IT Com                          SaaS
 MyBusiness                  MyBusiness                                     MyBusiness            SaaS
   Cemax                         Cemax                                          Cemax          On Premise
  Zoho CRM                   HolisticCRM                                    HolisticCRM           SaaS
                                                                                              Open source,
SugarCRM + Vtiger (Open Source)
                                                                                                 SaaS



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Microsoft dynamics-Based CRM Solutions - Part 1
   Company                                                                   Solution
                                                                      E-Drive (Car Market)
                                                                   Capital Market: “Optimi”
                                                               Advisor Platform (‫(יועצי השקעות‬
                                                             )‫פניות ציבור (מענה לחוק חופש המידע‬
                                                                       High Tech Solution
                                                                           Service Desk
                                                               ‫פתרון לניהול גביה והליכים משפטיים‬
                                    Infrastructures: configuration mng, dashboard, self service, CDI, XRM
                                                                            IT Help Desk
  Matrix - Effect
                                                                    Contact center - moked
                                                                   Analytical Dynamic CRM
                                                                         mobile interface
                                                                  Appointment coordination
                                                                             Social crm
                                                                                 CCA
                                                                           ‫משרדי ממשלה‬
                                                                        ‫ מועדון לקוחות‬retail
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                                                                          ‫הפצה ושליחים‬
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                                                                                             ‫ניהול‬          30
Microsoft dynamics-Based CRM Solutions - Part 2
    Company                                                                      Solution
                                                           CRM for security org./departments
                                               HRM – Healthcare CRM, hospital risk management
                                                       DRM – Donors relationship management
                                                                              IT Help Desk
                                Academy – Alumni, Student, scholarship grant mng, training courses
                                                                            Contact Center
   Malam-Team                                                                  Retail CRM
                                                                   VC – Venture capital CRM
                                                            Partner Relationship Management
                                                                                   Billing
                                                          Financial services and Retail banking
                                                                   HR management solution
                                                             Citizen relationship management
                                                                  Vehicle Fleet management
     Almog                                                                 SMS distribution
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                                                                          Pricelists
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                                                                                             update   31
Microsoft dynamics-Based CRM Solutions - Part 3

                 Company                                                               Solution
                                                                                  Contribution System
                                                                                     Donors CRM
                                                                             Conferences and training
                     SIT
                                                                                    Members club
                                                                             CRM for High-Tech sector
                                                                              Customer Service Portal
                                                                                   Capital Market
                                                                                   ‫ניהול פניות ציבור‬
                                                                                   Surveys module
                                                                            MOSS and CRM integration
                Advantech
                                                                                      BI for CRM
                                                                                     IT HelpDesk
                                                                                       ‫חברות בניה‬
                                                                                   ‫משרדי רואי חשבון‬
                Broad Digital                                              Billing, Rating, Account Receivables
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  Generica (+ONE1 as marketing or attribution from any slide, graph or portion of slide
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Microsoft dynamics-Based CRM Solutions - Part 4
        Company                                                                          Solution
                                                                         Election campaign management
                                                                                         IT-HelpDesk
                                                                                         CRM-Forex
                                                                            Legal and Risk Management
                                                                                          ‫ניהול ועדות‬
        Elad (Eyron)                                                                    Public Appeals
                                                                                        On-Line CRM
                                                                                         BI for CRM
                                                                                         CRM Lease
                                                   Veritouch: CRM for Banking based on Dynamics CRM (a worldwide
                                                                    product represented by Elad)
                                                                                AtoZ: ‫ניהול פניות / מוקד‬
                                                                           BtoZ: ‫ניהול מוקדי בקרה מרכזיים‬
                                                                                   ItoZ: ‫ניהול מוקדי‬IT
          Netwise                                                       MtoZ: ‫ניהול מוקדי פניות מוניציפאליים‬
                                                                     HR companies’ operations and clients

                        Einat Shimoni’s work copyright STKI 2012         Proactive      Analytical CRM solution
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CRM-Related Applications:

                                                                                                Developing/
         Solution                                           Description                        Representing
                                                                                                 Company
            Callidus                             Performance and Incentives mng                     Advantech
         Incentives Pro                         Enterprise Incentives Management             Incentives, Matrix-partner

              MCx                                       Multi Channel Platform                        Matrix

       Loyalty Lab (Tibco)                        SaaS based Loyalty Management                         Yael

                                              Scheduling and optimization of service
   Clicksoftware - ClickRoster                                                                      Advantech
                                                       center, field service
                                              Scheduling and optimization of service
  oracle real time scheduling                          center, field service
                                                                                                      Oracle

            Fanzila                                             Social CRM                           Ness-Pro

             Gigya                                              Social CRM                           Ness-Pro

             Odysii                            Branch/ Point of Sale empowerment              Odysii, Taldor - partner

             Cemax                                Feedback Mng, Complaints Mng.                       Cemax

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E-Service/KM for service center Applications:
                                                                                              Developing/
         Solution                                         Description                        Representing
                                                                                               Company
             Kana                           E-service, customer interaction mng.               Malam-Team
                                                                                              Blue Phoenix, Top
          LightHouse                            Service Center Knowledgebase
                                                                                             solutions – partner
           nGenera                                       Collaborative CRM                   Business Solutions

  Inquira (acquired by Oracle)              E-service, customer interaction mng.                   Oracle

            Brain-i                           Knowledgebase for service agents                     Matrix
                                             collaborative CRM, KM for contact
       Knova (Consona)                                                                          IT Navigator
                                                           centers
     Salesforce Chatter,                       Collaboration, knowledgebase,
                                                                                             ONE1, Blat-Lapidot
    Knowledgebase, Ideas                    customer-centric innovation website

  Increased interest in Israel in service center knowledge management solutions
  Most enterprises are focusing on internal KM and missing the bigger picture –
                      Customer Interaction Management
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Positioning Methodology


  Israeli vendor positioning
  Not a technological positioning, refers only to Israeli market, focused on the
  enterprise sector (not SMB)
          X axis (Market Presence): Market penetration (sales + installed base+
            clients perspective)
          Y axis (Local Support): localization, support, Local R&D center,
            number and quality of SIs, etc.
          Worldwide leaders are marked based on global positioning
          Vendors to watch: Israeli market new-comers

STKI positioning represents the current Israeli market and not necessarily what we
recommend to our clients



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Operational CRM - Israeli Market Positioning 1Q12


       Vendors to watch:
                                                                           Microsoft
         Netsuite (SaaS)
    Sugar CRM (Open Source)                                     Siebel
         Local Support




                                                                     Salesforce
                                               SAP                                                        Player
                           Peoplesoft
                                   Pivotal                                                                 Worldwide
                                                                                                           Leader
                             MEGA Center
                              Cemax




                                                         Market
                                                        Presence
                                                                                        This analysis should be used
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CRM Selected Wins during 2011/1Q12 –
Partial List of project wins +(implementers)- part 1


 Siebel: Clalit (CRM+UCM MDM) - Yael, Menora (CRM+UCM) - Taldor, Pemi Premium (Unitask),
  Bank of Jerusalem (Taldor)
      Upgrades/expansions: Strauss-water
 SAP CRM: Gilat (Advantech), Yes, Maccabi, Telit (sales), Nemal Haifa (marketing), Machon
  Hatkanim,
      Upgrade: Cellcom (Ness), Telit (Ness), Bank Hapoalim (Ness), Sonol (Ness), Scope
 Salesforce: Delek Group, Amiad, Verint, Shilav, Kensho, Netvision (Sales), Hilat Communications
  (Service), Nisco, Buy2, Eliyahu Finance, Tamir Fishman, Mediamind, Alvarion, Zim, Elbit Imaging,
  M. of Health, Manpower Israel, Medics (One1), Capital (One1), Attunity (One1), Success Charging
  (One1), Conduit (One1)
 Pivotal: H.Y Electronics. Raanana municipality, Milgam – collections center, upgrade - Ambar
 Peoplesoft: Expansions and projects in Bezeq, HOT, expansions and upgrades in Mifal Hapais,
  012, Mimun Yashir, Netvision, Mataf, IDF
 MEGACenter: Bank Yahav


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CRM Selected Wins during 2011/1Q12 –
Partial List of project wins +(implementers)- part 2


 Microsoft Dynamics CRM: YES (Elad + Convergys); Migdal (Matrix); Egged; Ministry of
  Health; Ministry of National Infrastructures; The Jewish Agency – Masa Project – Taglit
  (Malam-Team); Maccabi – Smoke prevention cc; GIF (Malam-Team), Enforcement and
  Collection Authority; Hanita Coatings; IKEA-Blue Square Furniture; Kenes International; Red
  Optical Networks; Zannex; Meitav Investment; Beer Sheva Municipality; Yaar-Holdings;
  Knowledge4All; Michlol; Sonol; Isred (Matimop); Kanit Investment; Taglit; Ashdod
  Municipality; Moto Media; Wrnty; Barzilai Design; PRS Mediterranean; Sheva Medical; Data
  Media direct marketing; Mer Group; Leverate; Mediton medical centers; German Israeli
  Foundation; Chasdei Lev; Netafim; Datamap GIS; Tera Sky; Mantis Vision; Kesher; Brio
  Software; 10 Tix; Engineering IL; Comandsense; Newpark; Waterfall security; PRS; Talpiot
  community; Israel Today (Malam-Team); Bank Leumi Romania (Malam-Team); Mey Eden
  global sales (Malam-Team); Jerusalem municipality (Malam-Team); El Al CC (Malam-Team);
  M. of Health – XRM; M. of Health – Kol Habriut (Elad); DSNR – XRM; Levrait – XRM;
  Praklitut Hamedina – XRM; Madanness – XRM+CRM (Matrix)
      Live (SaaS) clients: Massa Taglit (Malam-Team); Dead Sea Works; Engineering union;
       M. of Internal Affairs – Combined with Azure (Malam-Team); Rappaport (Malam-
       Team); M. of Science (Malam-Team);



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CRM Consultants in Israel - Partial List
(Alphabetical order, not a ranking)

      Accenture
      Alternative
      B-Pro
      Deloitte Touche: Strategy, business case
      IT solutions: CRM & Billing
      Luria: Contact centers
      Matrix (Beyond IT)
      Meteor
      Ness-Gilon (Synergy): Loyalty, Customer Analytics & Social CRM
      Nugami
      Sensecom: Contact Centers
      TCS Israel – Tata
      Widelink
      Value Plus (SAP)
      Several other independent advisors

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E-business


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2012 game changers :




                                    New rules for the “web”




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What are websites in 2012?


 Websites are becoming
 the main engagement
 and experience platform
 with customers.
 Enterprises will try to turn websites
 into a fun place that customers will
 want to spend hours in.



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Fun creates loyalty




             Source: Einat Shimoni’s work copyright STKI 2012
                     Gabe Zichermann http://www.youtube.com/watch?v=a2LDip9HPwY
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Web trends: gamification

Gamification of websites:
• Competing against others
• Hierarchal levels of games
• Winning awards or product discounts
• Website visit is fun, like a game

                                                                                          Source: Soapcreative.com

 The user reads product announcement, watches video demonstrations, makes
  comments, sends likes, and is being rewarded points that can be redeemed

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SaaS international gamification tools:




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NBC website using gamification




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Gamification spending (Source: M2 Research)




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Time to restart your website




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Physical web (Source: MCorpConsulting)


 “The ability to help your customers remotely link to, browse and
 utilize the physical world like they do the web”.
 Customers can “bookmark” their favorite places or shops, keep
 track of real things (like the location of their car). This opens up
 immense new service options limited only by your imagination




   Source: http://www.slideshare.net/Michael_Hinshaw/mcorp-customerthink-webinar
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More digital trends affecting your web strategy:




 “TV is a mature but rapidly-changing market. With the advent of
 IP-based devices, connected TVs are progressing at a fast pace
 and traditional TV broadcasting is quickly evolving into a more
 immersive experience where users can interact with rich
 applications that are at least partly based on Web technologies”.
 (Source: W3C)

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More digital trends affecting your web strategy:




          Source: http://www.slideshare.net/fjordnet/fjord-digital-trends2012final
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Retail embraces social media


 2011 Retail companies acquired social media companies:
 • Tesco acquired BzzAgent
 • Wallmart acquired Kosmix


 Why?
    Intent-based inventory management
    Loyalty programs
    Brand monitoring
    Engagement
    Social commerce

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Maturity model for Social media integration


                                                                                                     8. Seamless
                                                                                                        integration

                                                                                           7. Social log-in triggers
                                                                                                     sharing

                                                                             6. Users stay on site with social
                                                                                            log-in


                                                             5. Aggregate discussion on site


                                              4. Brand integrated in social channels


                                    3. Link away but encourage sharing


                      2. Link away with no strategy


        1. No social integration

    •   Source: http://www.web-strategist.com/blog/2010/05/19/slides-roadmap-for-integration-of-social-into-your-
        corporate-website/

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Fanzila (Israeli rep: Ness-Pro)




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The attention economy




 Source: http://www.slideshare.net/jess3/the-practitioners-guide-to-creating-content-like-a-publisher

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Warning!
                                                                                Buzzword ahead




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WCM (Web content management) trends:

 WCM tools are no longer just about content. WCM tools include:
 • Content creation tools (authoring and approval WF)
 • Content management tools – library, authentication
 • Web analytics
 • Digital Content Management (not just web)
 • Rich media management (DAM)
 • Multi device consumption support               New stuff
 • Standards support: CMIS, WSRP, HTML5

 Website management try to provide web customer experience
 and engagement management platforms but no one tool does it
 all. Enterprises will still need to use several different tools

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WCM market



 Israeli WCM market behaves very differently than worldwide
 market. Leaders abroad – Adobe (Day SW), Oracle Web Center
 (Fatwire, ATG), HP (Autonomy/Interwoven), Open Text (Vignette),
 SDL Tridion, Sitecroe.

 In Israel – it’s a sharepoint-oriented market




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WCM/ External Portals tools: Players in Israel
Company                        Product Name                                                       Integrators
    Matrix               Vignette (acquired by Open Text)                                      Realcommerce, Matrix

                                                                        eWave, Netwise, Matrix, Malam-Team, Advatnech, Elad, Bynet
   Microsoft                            MOSS                              SW, HP, Hilan, Consist, Yael, Tvuna, One1, Byon, Aman,
                                                                                     Realcommerce, Ness and more…
             SPS/CMS Migration tools: METAlogix (Bynet SW), MMF (Malam-Team), Matrix, eWave Sharepoint.X etc.

     IBM                         Websphere Portall                      Matrix, Risotech-Elad, IBM, ONE1, SPL-Idor, KITS-advantech,
                                                                                       Midlink, C-soft, Taldor, Web Tech
                                       Sitecore                                                          Bynet
    Bynet
                                     EZ Content                                                          Bynet
                             WebTrends (Web analysis)                                                    Bynet
 Matrix Digital                      Scepia tools                                                    Matrix Digital
Realcommerce                          RealCMS                                                       Realcommerce
                                      EPIserver                                                        Netwise
   Netwise                              Tridion                                                        Netwise
                            Telerik )Sitefinity – product)                                             Netwise
   Consist                           CMS (PHP)                                                         Consist
    eWave                           eGenCMS 2.0                                                         eWave
  Interwoven                            Xioma                                                           Xioma
     Ness                     Choradiant web analysis                                                    Ness

 Oracle Israel                                                         Matrix, eWave, Coral, Taldor, Advantech, Unitask, Malam-Team -
                                 Oracle Web Center
                                                                                     Stellent, Qesem, ONE1, Mckit, HP
                                   Einat Shimoni’s work copyright STKI 2012
  SAP Israel       Do not remove source or attribution from any slide, graph or portion of slide (Xact), Ness, HP, Taldor, Malam-Team, etc.
                                      SAP Portal                                  IBM, One1                                                   60
Portals: WCM Open Source


         Product Name                                               Israeli specialists (partial list):
                  Joomla                                                                  Consist
                Drupal                                                  Realcommerce, eWave, Consist
               Wordpress                                                                  eWave
            Dot Net Nuke                                                                Malam-Team
             Consist                                                          PHP-based CMS product
    Cuyahoga (Open Source on
        Microsoft platform)                                                               Aman
            Umbraco                                                                      Netwise
            Liferay                                                               Malam-Team, Matrix
    Nopcommerce (open source
    e-commerce, shopping cart)                                                           Netwise




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Web Analytics



                Company                                               Israeli specialists (partial list):
               Web Trends                                                                     Bynet
             Clicktracks                                                                     Consist
               Google:
  Urchin (Google on premise version)
           Google Analytics
      IBM – Unica web analysis                                                                Gstat
       Coradiant (non intrusive)                                                             NessPro
              ActiveInsight                                                                ActiveInsight
   Piwik (open source web analytics)




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External Portals –2011-1Q12:
Partial List of selected wins +(implementers)


 MOSS: Supersol - new Commerce site (Netwise), Better Place
 (Realcommerce), IEC (eWave), Bank Mizrachi (eWave), Bank of Jerusalem
 (eWave), Ayalon Insurance (eWave), Bank of Israel (Bynet SW + Taldor),
 Mivtach Simon – mobile (Netwise), Leumi-card (Matrix), Zim (Matrix), M.
 of Justice (Matrix), M. of Education (Matrix)
 Websphere: Mataf – Bank BeinLeumi (Matrix)
 Liferay (open source): Bezeq Beinleumi (Malam-Team)
 MCx (Matrix): Bank of Jerusalem, Bank Mizrachi
 ACx (Matrix): Castro, Mimun Yashir, Union Bank site, Machon Hatkanim,
 Ophran (commerce module), Eged Tiur, , TV




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The importance of website compatibility



                                                                                               Yet many sites
                                                                                                only run on
                                                                                                 explorer!




  Source: http://www.netmarketshare.com/


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HTML5




Source: http://www.slideshare.net/ThibautLoilier/digital-trends-2012thibaut-loilier

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A year of new marriages



                                                                                   Structured   Unstructured
Infrastructure       Applications
                                                                                      data          data




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Big data meets analytics




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BI & Analytics Maturity Model


Business Value
                                                                           Analytical                           Big Data Analytic
 Value investment                                                            CRM                                    solutions

                                                                        Interactive              Balanced
                                                                         Analysis               Scorecards
                                                                            Self service BI          Big Data
Investment in order                                                                               Infrastructure
  to optimize costs                                                        EPM                                                   IT oriented
                                          Dashboards                                            Mobile BI
                                                                                                                                 Project

                                                                                                                                 Business
   Commodity                           Classic                                                                                   oriented
                                    (Passive) DW                                                                                 Project
   investment
                                                                                                                             *Size of figure
                                                                                                                             = complexity/
                                                                                                                             cost of project
     Regulative                                                                                                 Data
                                                                                                             Governance
    investment


                                       Using                    Implementing                         Future usage
                                                            Market Maturity
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Analytics & BI Generations

                                                                                   Real time/         Real time
                                                                                                    analysis of data
                                     DW updated                                     near RT         “on the move”
                                     frequently
 DW updated                                                                        Structured        Unstructured
  once a day                                                                          data               data
                                      BI insights linked to
Static Reports for                         operational                               Interactive/   Usage of data
 operational and                            processes                                Exploratory    mining tools to
 strategic needs                                                                       analysis      create new
                                         BI is                                                         insights
   Passive BI
                                       proactive                                  Usage of data
                                                                                 mining tools to
                                                                                 predict “events”
                                             We are here


        Gen. 1:                            Gen. 2:                                   Gen. 3:              Gen. 4:
      Passive BI                          Active BI                           Active Analytics       Active Analytics
    IT is the boss                    IT still the boss                       End user is boss         on Big Data
                                                                                                    End user remains
                                                                                                           boss
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Big data = NEW Knowledge




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640 GB of data transferred each minute




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ERP Life Cycle



 Basic modules                      Increase efficiency of ERP
   HR, Logistics,
    Financials                      operations                                                    “Core” business
                                         Portals, BI, BPM                                         Vertical modules
        Stabilizing
        the system                                      Advanced modules                               EPM
                                  Major upgrades                                            Mobility
                                                                             You are here.



 ERP 1                                                 ERP 2                                Core business
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Big Data

            Unstructured data sources:
 social networks, retail
 and supply chain sensors, traffic and transit
 system sensors, smart meters and power
 grids, medical monitoring devices,
 communications
 networks, financial trading and transaction
 systems, security and risk monitors, and
 national intelligence agencies.

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Big Data Definition – 4 V’s (or more…)

 • Volume – tens of TBs and more
 • Velocity – the speed in which data is added – 10M items per hour
   and more. And the speed in which the data needs to be processed
 • Variety – different types of data – structured & unstructured. In
   many cases deals with internet of things, social media, but also with
   voice, video, etc.
 • Variability - able to cope with new attributes and changing data
   types – without interrupting the analytical process (without “import-
   export”)
 • Other optional V’s - validity, volatility, viscosity (resistance to flow)


 Source: http://www.computerweekly.com/blogs/cwdn/2011/11/datas-
 main-drivers-volume-velocity-variety-and-variability.html


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3 Parts to Big Data




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Big data is the launch point for a new
breed of analytic applications




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Example of Big Data analytics usage (Source: IBM)




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Example of Big Data analytics usage (Source: SAS)




       Big data analytics = Analytics on Steroids
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Examples of Big Data analytics tools


  • Ness TSG (analysis of external
    data sources), Sentiment
    analysis as a service
  • SAS
  • IBM “BigInsights”
  • SAP HANA applications
  • Teradata (acquired Asterdata for
    unstructured content)
  • Datameer (Hadoop based BI)
  • Karmasphere (+SQL interface)
  • Digital Reasoning – analysis of
    text based communications

                         Einat Shimoni’s work copyright STKI 2012
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Big data market (source: Wikibon)




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Big Data

 Big data Infrastructure:
 storing and processing
 many vendors, projects

 Big data Analytics:
 putting the data to use
 Attivio, Autonomy+Vertica (HP), SAP, IBM,
 Oracle, NCR
 Focus should shift to analytics
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New role in the analytics world – Data Scientist


    Ability to analyze                                                                         Algorithms &
  large amount of data                                                                            coding


 Ability to explain the                                                                          Business
 significance of data                                                                          optimization


    Data mining &                                                                            Problem solving
    statistical skills
                                                                                             Machine learning
    Data mining &
    statistical skills
                                                                                           I’m not a statistician.
                                                                                             I’m a data Scientist
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An open source toolkit for the data scientist




               Source: http://www.datasciencetoolkit.org/
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Big Data Sis in Israel – Partial list:


 • Vision BI
 • Ness-Gilon (eBay, S&P, GM, Franklin
   Tempelton, Canadian Tire, IDF)
 • Taldor – 3BASE (Pitbug, Navitrio, Quicklizard,
   Mediamind, Conduit, Kontera)
 • Malam-Team
 • One1


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Reality check:
we are still stuck with spreadsheets and static reports




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BI is still not for everyone




                             Usually only 25% of the organization




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Focus shift: now the end user decides




      Self service BI - independent                                        IT managed (and controlled) BI
      Easy and “cool” visualization                                        Consolidated data
      Interactive exploratory analysis                                     Single version of the truth
      Fast response time                                                   Single integrated BI suite
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Data discovery




                                                                              (…for the user, not for IT)
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But there is a cost (for IT to pay)



•   Creates separate information “silos”
•   Another “semantic layer”
•   Separate from organization’s metadata
•   Several versions of the truth
•   An additional set of tools




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A new category for BI tools: Interactive Analysis

2 types of BI tools:
•     Classic reporting & OLAP viewers
•     Business Discovery user exploratory tools
      (Qlikview, Spotfire, Tableau…)




Source: http://healthinreallife.blogspot.com/2011/10/why-
cant-we-just-get-along.html


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Most important application customers for 2012


2011 was a good year for CFO tools market
• Budget planning is back
• Reports consolidation
• Financial disclosure
• A few profitability projects & RFPs



       Yeay! EPM tools
        are hot again




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EPM packages
Budget Planning, report consolidation, financial disclosure

           Package                                  Rep in Israel                                Integrators
                                                                                    HMS, Business & Decisions, Ness-Gilon,
       Hyperion - Oracle                             Oracle Israel
                                                                                   Oracle consulting, Malam-Team, One1Up
          IBM – TM1                                    IBM Israel                  Byconix, Ernst & Young, Ness-Gilon, Libi
     IBM - Cognos planning                             IBM Israel                              Libi, Ness-Gilon
         IBM - Clarity                                 IBM Israel                                 Tulip, Libi
                                                                                    Ness, IBM, HP, Advantech, HMS, Malam-
         SAP BPC + SM                                  SAP Israel
                                                                                             Team, Opisoft, Matrix
                                                  Top-IT (Opisoft),
         Power OLAP                                                                         Top-IT (Opisoft), Gilon
                                                       Xioma
              SAS                                  Mia computers                                     Mia
          CFODREAM                               The 7th Dimension                            The 7th Dimension
  Global - Spreadsheet server                       Yael software                               Yael Software
    Gomla (mainly Costing)                                Gomla                                     Gomla
         BDO Analyzer                                       BDO                                      BDO
    Palo (open source OLAP)                                                                          Ness

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EPM tools
Israeli Market Positioning 1Q12
          Vendors to watch:
      Global – spreadsheet server
      BDO Analyzer
      SAS
                                                                                          Oracle
           Local Support




                                                                                    IBM
                                                                                                              BI

                                                                                                               Worldwide
                                                 SAP                                                           Leader



                             CFODream

                                                 PowerOLAP
                                                          Gomla



                                                  Market Presence
                                                                                            This analysis should be used
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BI and Mobile are the 2 top
priorities for CIOs.

So… why isn’t mobile BI
a main priority?
Will 2012 finally be the year for mobile BI?



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Mobile BI


                             What mobile BI can look like:
                                                                                Source: SAP




Mobile BI is not just “wireless access” to BI data. It’s a NEW and
DIFFERENT delivery channel that should be optimized to provide
context, location and time meaning to data and decision making
Decisions organizations plan toanytime. mobile BI during 2012
 ~40% of are made anywhere implement
                                (Source: Informationweek)
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Mobile BI


During 2011 almost all BI vendors offered BI for tablets
(mainly iPad, some Android)
During 2012-2013 we will see organizations starting to use
mobile BI applications.

Main challenges will remain:
   • Security
   • Vendors aren’t providing FULL support yet (Android still not provided in
     many packages)
   • BYOD, no standardization




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From mobile devices to mobile users ……




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In 85% of enterprises only <10% of workers have tablets




                                           Source: InformationWeek
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In Israel: 1%... Under IT’s responsibility but growing
under IT responsibility
 8% more endpoints



                                                                                                          Update!
                          1%
                                                                                                Tablets

                          7%                                                             Smartphones


                          13%                                                                   Laptops


                                                                                              Desktops
                          77%

                                                                  Source: STKI Feb. 2012
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Who Will Be Using Tablets? (Israel)


                                                            3%             Some of theall Employees


                                     15%                                   Mid-level directors


                             21%                                           Pilot in one of the units


    41%                                                                    Specific functions (e.g. salesmarketing)


   44%                                                                     CXOs


                                           Source: STKI, Sep. 2011
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Mobile BI dedicated tools:



       RoamBI (for iPhone/iPad)




       DSPanel (Microsoft mobile BI as web parts)



       Extended Results


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Reality check:
we are still stuck with spreadsheets and static reports




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BI is still not for everyone




                             Usually only 25% of the organization




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BI General Platforms (Part 1):
          Package                    Rep in Israel                                Integrators
                                                              Matrix BI, Advantech, Taldor, Malam-Team, One1
  SAP BW + SAP Business                                      (+Xact), Ness-Gilon, Skywin, Consist, Point of View,
                                        SAP Israel
     Objects, Explorer                                      IBM, Data Cubes, VisionBI, Active View, HP, Eternity,
                                                                                BICS, Xioma

                                                              Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI,
  Microsoft (SQL Server +
                                     Microsoft Israel        Consist, Advantech, Gstat (datamining), Bynet SW,
 PerformancePoint Server)
                                                              Elad, Malam-Team, Libi, Top-soft, Enix, MOSS SIs

                                                            Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity,
        IBM - Cognos                    IBM Israel           Advantech, IBM, Mirkam (Energy), Malam-Team,
                                                                             ONE1 BI, Normative

      IBI - WebFOCUS                  Malam-Team                        Malam-Team, Ness-Gilon, ALD

        Oracle OBI EE                                        Oracle Consulting, Taldor, Ness-Gilon, Data Cube,
                                      Oracle Israel          Vision BI, Enix, Business & Decisions, Advantech,
Oracle BI Apps (prepackaged                                Eternity, Yael, IBM, ONE1 BI, Malam-Team, Matrix BI
BI for Oracle ERP, Siebel etc.)
     Point of View 2008               Point of View                Consist, DBNet, Ness Matach, Libi, BDO
                                                                  Pilat ITCOM, Eternity, Normative, VisionBI, Datacube,
                            Einat Shimoni’s work copyright STKI 2012
     Pyramid Analytics source or attribution from any slide, graph or portion of slide
                                       Pilat ITCOM                                                                   105
              Do not remove                                                               Opisoft
BI General Platforms (Part 2):

         Package                                  Rep in Israel                                         Integrators
           SPSS                                           IBM                                 Genius, IBM - GBS Gstat, Matrix BI
                                                                                    Mia, Ness-Gilon, Pareto, HMS, Antropy, Liran
            SAS                                  Mia Computers
                                                                                                  Lavi, Goldmines

       Panorama                                                                      Matrix BI (+HighView), Ness-Gilon, Consist,
                                                     Panorama                         Data Cube, ONE1 BI, Business Solutions,
     Novaview, Necto                                                                   Citrine BI, VisionBI, Eternity, Opisoft
       Microstrategy                                 Mittwoch                                             Mittwoch
        EIS (Sigma)                                 Ness-Gilon                                           Ness-Gilon
      Actuate iServer
                                                         Ratio                                              Ratio
   (Enterprise Reporting)
  Syndera (Operational BI)                               Ratio                                              Ratio
      Spotfire (Tibco)                            Yael Software                                    Yael Software, Eternity
 Pentaho (Open source BI)                                                                        Eternity, Tikal, Malam-Team
   Palo (Open source BI)                                                                                 Ness-Gilon


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Data discovery / Interactive Visualization tools:

           Package                            Rep in Israel                                            Integrators
                                                                            Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI,
           Qlikview                                  Hilan                  Malam-Team, Complete ,Tirosh ,Consist , Servit ,
                                                                                             Enix, Ludan, Libi
       Spotfire (Tibco)                       Yael Software                                       Yael Software, Eternity
            Tableau                               SIT, Gstat                                    SIT, Gstat, VisionBI, Consist
 Microstrategy Visual Insight                  I.E Mittwoch                                            I.E Mittwoch
 Endeca - acquired by Oracle
                                                    Oracle
 (Search-based data discovery)


    Microsoft - PowerPivot                       Microsoft                                        Microsoft BI partners


     IBM – Cognos Insight                            IBM


            SAS JMP                          Mia computers                                              Mia, Gstat…


 SAP Explorer (search-driven BI)                 SAP Israel                                          SAP BO partners
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A new category: Big Data Analytics tools


 Example: 1010data




                      http://www.1010data.com
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BI Dashboards (Partial list):
          Package                        Rep in Israel                                        Integrators

        SAP Xcelius                        SAP Israel                         Matrix BI, Advantech, One1 (+Xact)

                                                                    Eternity, Consist, Ness-Gilon, ONE1 BI, Matrix BI,
Microsoft (PerformancePoint)            Microsoft Israel            Opisoft, Advantech, Bynet SW, Elad, Malam-Team,
                                                                              Libi, Top-soft, MOSS partners…


 Cognos (An IBM company)                                                  Libi, Opisoft, Ness-Gilon, Consist, Eternity,
                                           IBM Israel
      Metrics Studio                                                       Advantech, IBM, Malam-Team, ONE1 BI

   WebFOCUS Dashboard                    Malam-Team                              Malam-Team, Ness-Gilon, ALD
                                                                   Matrix (+Highview), Ness-Gilon, Consist, Data Cube,
         Panorama                          Panorama                 ONE1 BI, Business Solutions, Citrine BI, VisionBI,
                                                                                        Eternity
                                                                    Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI,
          Qlikview                             Hilan                Malam-Team, Complete ,Tirosh ,Consist , Servit ,
                                                                                     Enix, Ludan, Libi
Pyramid Analytics - dashboard             Pilat ITCOM                                         Pilat ITCOM
          Tableau                           SIT, Gstat                              SIT, Gstat, VisionBI, Consist
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                                         All BI from any slide, graph or portion of modules                               109
BI – Selected Installations 2011-1Q12
 Partial List of selected wins +(implementers)- part 1

 SAP – Business Objects: Given Imaging includes explorer on iPads (Ness-Gilon), Hadassah
  (Ness-Gilon), Trade Networks, Better Place, Diplomat, Strauss, Sonol (Xcelius on iPads,
  Webi), Colmobil Crystal reports (Ness-Gilon), Police, IEC analytic applications, Fiat (Explorer
  on iPads), Clal Xcelius (Matrix), Paz Xcelius (Matrix), Elbit Xcelius (Matrix), Netafim – BW
  upgrade (One1 – Xact)
 Cognos: Metronit Yafe Nof (Malam-Team), Clal (Libi), Harel (Libi), Elyahu cLibi (Libi),
  Orbotech (Libi, on Oracle ERP. BSC, Metrics Manager), TAAS (on TM1, Libi), Kupat Cholim
  Meuchedet, Double Verify (Vision BI), Rakevet Israel (on BW, Libi)
      Cognos 10 upgrades: Cellcom, Bank of Israel, Clal
 Web Focus: Pelephone, Ministry of Wellfare, Dead Sea Works (on BW), Jerusalem
  municipality (Dashboard)
 Oracle:
      OBI EE: Elisra, Maccabi dent, Galam (OneBI)
      ERP BI Apps: Tnuva, Plassan (Ness-Gilon), Visa CAL
      CRM BI Apps: Clalit (Ness-Gilon), Bank Leumi, Bank of Jerusalem
                                Einat Shimoni’s work copyright STKI 2012
                Do not remove source or attribution from any slide, graph or portion of slide       110
BI – Selected Installations 2011-1Q12
Partial List of selected wins +(implementers)- part 2


 Spotfire: Clalit, Teva, Isracard, Bank Poalim
 Qlikview: eBay, Bezeq International, Playtica, Partner Eng. (Ness-Gilon), Pelephone,
  Makhteshim, HOT, Clal (Ness-Gilon), Osem, (on SAP, Libi), H&M (Libi), Mekorot
  (Enix)
     Expansions in Police, Phoenix, Better Place, GHF (Ness-Gilon), AFI (Ness-Gilon)
 SAS: Paz, IEC (Dashboard), Social Security (Dashboard). Bank Mizrachi (Dashboard),
  Bank Leumi, Bank Poalim, El-Al – Financial (Gilon), IDF, Visa CAL, Eliyahu (BI Portal),
  Israel Securities Authority, M. of Internal Affairs, Opal
 SPSS: Police, Partner, Tax Authority
 Tableau: Bezeq, TAAS, Tidhar, Medingo, Yad Sarah, Poliram
 Pyramid Analytics: Toto, BDO, Migdaley Hayam Hatichon


                              Einat Shimoni’s work copyright STKI 2012
              Do not remove source or attribution from any slide, graph or portion of slide   111
Front end BI and data discovery tools
  Israeli Market Positioning 1Q12
              Vendors to watch:
             Pyramid Analytics
             Tableau
             Endeca (acquired by Oracle)                                             SAP      IBM
                                                               Microsoft
                                                            Oracle                Qlikview
                     Local Support




                                                      Web focus                                                  BI

                                             Panorama                                                            Data
                                     Spotfire                       SAS                                          discovery
                                                                    (BI capabilities + data
                                                                    discovery – SAS JMP))
                                                                                                                 Worldwide
                                                                                                                 Leader




                                                    Market Presence
This positioning includes only Front End BI tools (reporting, query, dashboards)
not analytic/data mining tools Einat Shimoni’s work copyright STKI 2012                       This analysis should be used
and does NOT take intoremove source or attribution from any slide, graph orwith these tools
                   Do not consideration the depth of analysis portion of slide                with its supporting documents112
Advanced analytics




                        Einat Shimoni’s work copyright STKI 2012
        Do not remove source or attribution from any slide, graph or portion of slide   113
Advanced analytics tools (Partial list):

                Package                         Marketing Company
                                            Mia, Ness-Gilon, Pareto, HMS,
                   SAS
                                            Antropy, Liran Lavi, Goldmines
                                         IBM - GBS, Genius, Matrix BI, Ness-
           IBM – SPSS, Unica
                                                       Gilon
                  KXEN                                 KDE Group
                      R statistics – open source community                     Worldwide
                                                                               Leader
          Tibco Spotfire Miner                             Yael
        Microsoft – data mining                 Microsoft Israel, Gstat
        algorithms within SQL
        Gstat analytic solutions                          Gstat
                   FICO                                   Ness
       IBM i2 for defense sector                         Matrix
       CRM, CampaignShimoni’s work copyright STKI 2012 other application packages
                          Einat
                                  Management, BI and
                                                                                           114
      include pre-built analytics models or portion of slide mining capabilities
          Do not remove source or attribution from any slide, graph or some data
Analytic & data mining tools
Israeli Market Positioning 1Q12


          Vendors to watch:
             Spotfire (Tibco)
             FICO
                                                                                          SAS
           Local Support




                                                                     IBM
                                                                                                             BI

                                                                                                             Worldwide
                                                                                                             Leader


                           Microsoft
                            based
                           projects
                                                  R statistics
                                                    (open source)
                                 KXEN


                                                                Market
                                                              Presence
                                Einat Shimoni’s work copyright STKI 2012
                                                                                          This analysis should be used
          Do not remove source or attribution from any slide, graph or portion of slide   with its supporting documents115
Moving from Data mining platforms to analytic solutions




                        Einat Shimoni’s work copyright STKI 2012
        Do not remove source or attribution from any slide, graph or portion of slide   116
BI & Data specialists - Partial List
(Alphabetical order, not a ranking!) – Part 1



• Accenture: Strategic business level consulting
• Aman – data management
• Activeview – data integration
• Advantech
• BICS – BI for SAP and BW
• B-Pro – stood out in strategic BI consulting
• Business & Decisions – stood out in financial BI
• Citrine BI
• Consist
• Data Cube
• Enix
• Eternity – stood out in Microsoft, and in combining BI with Search & Portals
• Ergo – Balanced Scorecard consulting
• Gstat – analytics, data mining, campaign management
• HMS – stood out in strategic financial BI, risk management


                              Einat Shimoni’s work copyright STKI 2012
              Do not remove source or attribution from any slide, graph or portion of slide   117
BI & Data specialists - Partial List
(Alphabetical order, not a ranking!) – Part 2


 • IBM – BI and strategic optimization analysis (BAO)
 • Inquera – stood out in product catalog data cleansing
 • ONE1 BI + One1 Liam – stood out in big data
 • Opisoft – stood out in BSC/metrics projects
 • Libi
 • Malam-Team
 • Maarachot Hachlata (Yoram Levin) - consulting
 • Matrix BI (+HighView) – stood out in visualization - BSC/dashboards
 • Ness-Gilon – stood out in big data, BI-process-as-a-service, EPM, customer analytics
 • Normative
 • Nugami - consulting
 • Pareto – Data Mining
 • Point of View
 • Ratio – BSC and KPIs consulting
 • TCS Israel – Tata
 • Xioma
 • Vision BI – stood out in Big Data projects
                            Einat Shimoni’s work copyright STKI 2012
            Do not remove source or attribution from any slide, graph or portion of slide   118
MDM/ Data Hub technologies in Israel
                 Package                                                 Rep in Israel          Integrators
                                                                                             Matrix (+BeyondIT),
           Oracle Siebel UCM                                              Oracle Israel      Yael, Malam-Team,
                                                                                                    Taldor
                                                                                             Ness, Malam-Team
                SAP MDM                                                     SAP Israel
                                                                                                    HP
                 IBM
                                                                            IBM Israel       IBM, Opisoft, Matrix
          (+acquired Initiate)
                PIM - QAD                                                         SIT                SIT
  Tibco (CIM – product data, Telecom)                                            Yael                Yael
    Informatica (acquired Syperian)                                             Aman                Aman
  Microsoft Master Data Services - SQL                                                         Matrix + other
                                                                             Microsoft
    2008 R2 (Stratature acquisition)                                                          potential partners
          Teradata MDM (+i2)                                                 Mittwoch             Mittwoch
       Open Source MDM: Talend                                                                   Ness-Gilon
                                                                                                       Worldwide
                             Einat Shimoni’s work copyright STKI 2012
             Do not remove source or attribution from any slide, graph or portion of slide             Leader    119
MDM new wins 2011-2012 (Partial list):


 Oracle UCM: Menora (Taldor), Clalit (Yael), Visa CAL (Matrix),
 SAP MDM: M. of Health (PIM), Bank Israel


Big data’s impact on data quality is two-sided. On one hand, it
intensifies the need to clean the data we’re relying on. On the
other, volume makes “individual” mistakes seem smaller in the
larger context.
The “Variety” of big data poses new challenges in data quality: the
data is not created within the organization and isn’t “owned” by it.
Also, the data is less structured and “messy”

                          Einat Shimoni’s work copyright STKI 2012
          Do not remove source or attribution from any slide, graph or portion of slide   120
Core
                Einat Shimoni’s work copyright STKI 2012
                                                                         business
Do not remove source or attribution from any slide, graph or portion of slide       121
ERP Life Cycle



 Basic modules                      Increase efficiency of ERP
   HR, Logistics,
    Financials                      operations                                                    “Core” business
                                         Portals, BI, BPM                                         Vertical modules
        Stabilizing
        the system                                      Advanced modules                               EPM
                                  Major upgrades                                            Mobility
                                                                             You are here.



 ERP 1                                                 ERP 2                                Core business
                            Einat Shimoni’s work copyright STKI 2012
            Do not remove source or attribution from any slide, graph or portion of slide                            122
ERP – local vs. international packages


A very good year for Israeli ERP packages
    Many replacements of AS400 legacy apps
    SMBs worried about high international ERP TCO



New player: Microsoft Navision entered the
 SMB ERP market in Israel



                         Einat Shimoni’s work copyright STKI 2012
         Do not remove source or attribution from any slide, graph or portion of slide   123
ERP maintenance costs exploding



We received many questions during 2011 on
high ERP maintenance costs which leads to:
•   ERP “Rationalization”
•   Back to basics -> Vanilla is good!
•   Move to “Israeli ERP based” package?
•   Efforts to gain operational efficiency: SAP solution
    manager, quarterly version upgrades of internal changes
•   But most aren’t considering outsourcing




                         Einat Shimoni’s work copyright STKI 2012
         Do not remove source or attribution from any slide, graph or portion of slide   124
HR & Talent management




                       Einat Shimoni’s work copyright STKI 2012
       Do not remove source or attribution from any slide, graph or portion of slide   125
Interest in HCM is finally rising in Israel



During 2011 STKI received many questions on
projects related to human capital:
• Recruitment management & e-recruitment
• Skills management
• Incentives and performance management
• Talent management
M&As: SAP – Successfactors; Oracle – Taleo



                         Einat Shimoni’s work copyright STKI 2012
         Do not remove source or attribution from any slide, graph or portion of slide   126
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012

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Enterprise applications, Web & Analytics trends 2012

  • 1. Trends in Enterprise Applications, Web & Analytics STKI Summit 2012 Einat Shimoni, VP & Senior Analyst
  • 2. The main buzzwords for 2012: 1. Mobile 2. Social 3. Big data & Analytics Einat Shimoni’s work copyright STKI 2012 4. Cloud Do not remove source or attribution from any slide, graph or portion of slide 2
  • 3. Enterprise applications delivery models: SaaS >50% using SaaS For <10% of applications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 3
  • 4. Open Source apps, anyone? No major change in usage of OS apps in Israel, still very low. We have seen some projects in WCM this year. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 4
  • 5. Context-based Services (Source: Accenture technology vision 2012) “Where you are and what you’re doing – will drive the next wave of digital services” Einat Shimoni’s work copyright STKI 2012 Source: http://www.slideshare.net/scapecast/accenture-technology-vision-2012 Do not remove source or attribution from any slide, graph or portion of slide 5
  • 6. Voice is the next UI Source: Soapcreative.com Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 6
  • 7. More applications will be activated by voice “personal assistants” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 7
  • 8. Most important application customers for 2012 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 8
  • 9. CFO: User of the year 2011 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 9
  • 10. What will the CMO want in 2012? Mobile apps Sentiment analysis Oh, and make everything context-based, please. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 10
  • 11. once upon a time… 2012:The year of Social CRM Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 11
  • 12. CRM Maturity Model Business Value Analytical Social CRM Value investment CRM Listening Web Mobile channel channel platforms projects projects Investment in order to optimize costs CMO Operational CRM/XRM IT oriented Commodity Project investment Business oriented Project Regulative *Size of figure = complexity/ investment cost of project Using Implementing Future usage Market Maturity Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 12
  • 13. New IT client: Chief Marketing Officer (CMO) There are only 3 reasons why you choose to buy a product or a service : 1. It's the cheapest I’m so 2. It's unique important 3. You're sold on marketing!! Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 13
  • 14. CRM trends: • The new CRM customer is the CMO / customer experience manager • We will see many customer experience projects in the financial services market in Israel (e-Banking, new websites, multi channel, Social CRM etc.) • Customer information will be mined from external sources (web, social media etc.), other new resources such as loyalty cards • XRM (~ 25% of the CRM market) – flexibility, ease of development and self customizing options have become a major criteria for CRM package choice. Microsoft is the big winner in this category (Israeli examples: legal files mng., trading system, grants mng., internet advertising “real estate” mng.) • Microsoft is shaking up the CRM SaaS market with low pricing (44$ per user) • CRM is now sending out tweets! Some packages (i.e, Salesforce chatter) include messaging capabilities between individuals and systems, we will see more of that • Mobile CRM is becoming a must (specifically for sales and field service) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 14
  • 15. CRM trends: Web is the new CRM Organizations are skipping “back end” operational CRM and going straight to the customer frontier If the customer doesn’t feel the impact of a CRM project it will not be approved! Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 15
  • 16. Most interesting marketing tools (Source: IBM Unica) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 16
  • 17. Experience Economy > Age of the Customer From 1900 to 1960, Age of Manufacturing , if you owned a factory, you owned the market. From 1960 to 2000, Age of Distribution, if you owned the distribution channels, you owned the market. From 2000 to 2011, Age of Information, if you owned the information, you owned the market. From 2011, Age of the Customer, if you engage the customer, you own the market Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 17
  • 18. Accelerating customer experience CRM 1.0 CRM 2.0 CRM 3.0 Managing Managing influencers Engaging Individual & ‘tribes’ & Influencing customers Customer A Customer Customer B C The focus shift: Transactions Interactions Experience Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 18
  • 19. Generation Z is here. * Born 1990-now Einator attribution from any slide, graph or portion of slide Do not remove source Shimoni’s work copyright STKI 2012 19
  • 20. Will social CRM finally get CRM right? Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 20
  • 21. What is Social CRM Social CRM can be used for 2 purposes: • Listening and Learning: Using the power of personal networks to gain intelligence on customers, their habits, interests • Brand auditing • Awareness of campaigns success/failure • Crowdsourcing (new products, design ideas) • Interacting and Engaging: New channel for customer interactions (sales, service, marketing) Social CRM projects will be short / simple. Companies will grow into it (by using social CRM modules within CRM apps) or SaaS- based products. The hardest part will be the “people” and “processes” part, change management. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 21
  • 22. Social media projects maturity Source: Altimeter Group Source: http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 22
  • 23. Social CRM starting to be more practical Salesforce acquires Radian6 (leading listening platform) Ness-Gilon BPAAS: Loyalty program mng. as a service Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 23
  • 24. Problems with social CRM in Israel:  Very low twitter usage  Hebrew!  Many companies outsource social listening and engagement Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 24
  • 25. Application development options: New development Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 25
  • 26. When to use XRM vs. traditional development? • When entity model is suitable (saved DBA time) • When the application is similar to CRM (opening “tickets”, managing “customers” etc.) • When the application is “data entry” • When outlook UI is a plus (relevant for Microsoft Dynamics CRM) • Replacement for simple “access-like” applications • Not just for saving development time! Ongoing maintenance, version upgrades is more important Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 26
  • 27. We will present data on products and integrators: List of Packages and Integrators Rep in Sometimes we specify: Package Integrators Israel Delivery model Vendor A Company 1 Integrator a, Integrator b On-premise Integrator a, Integrator b, Vendor B Company 2 SaaS Integrator c SaaS Vendor C Company 3 Integrator a On-premise  Most lists only include vendors that are represented in Israel  The location within the lists is random  Lists might not include all players Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 27
  • 28. CRM Packages & Integrators in Israel (Part 1): Package Rep in Israel Integrators Delivery model Taldor, IBM, Matrix (BeyondIT), Oracle – Siebel Oracle Israel Unitask (Exscientia), TATA-TCS, IT On Premise Navigator, Yael, Ness Oracle SCOD: Siebel Taldor, ManofIT, Unitask (Axcentia), Oracle Israel SaaS on-Demand Yael Oracle e-Business Yael, Malam-Team, ONE1UP, Oracle, Oracle Israel On Premise CRM HP, Advantech Oracle - Peoplesoft Oracle Israel Matrix On Premise Ness, Advantech, Taldor, Explore, SAP CRM SAP Israel On Premise ValuePlus SAP CRM on SAP Israel SaaS Demand Amdocs (Clarify) Amdocs Amdocs On Premise Partial list: Matrix-Effect, Advantech, On Premise; Microsoft Dynamics Malam-Team, Netwise (+Agile), Aman Microsoft Israel ,Elad (Eyron), Prodware, Pilat ITCom, SIT, Hosted - partners; CRM One1, Webox (Cloud)… SaaS (Live - MSFT) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 28
  • 29. CRM Packages & Integrators in Israel (Part 2): Package Rep in Israel Integrators Delivery model Salesforce.com ONE1, Blat-Lapidot, Service Wise, Integrity Software SaaS MEGA Center Yael Yael On Premise Pivotal One1 ONE1, PILAT IT COM On Premise Onyx (Consona) IT Navigator IT Navigator On Premise Netsuite NetCloud, Pilat IT Com SaaS MyBusiness MyBusiness MyBusiness SaaS Cemax Cemax Cemax On Premise Zoho CRM HolisticCRM HolisticCRM SaaS Open source, SugarCRM + Vtiger (Open Source) SaaS Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 29
  • 30. Microsoft dynamics-Based CRM Solutions - Part 1 Company Solution E-Drive (Car Market) Capital Market: “Optimi” Advisor Platform (‫(יועצי השקעות‬ )‫פניות ציבור (מענה לחוק חופש המידע‬ High Tech Solution Service Desk ‫פתרון לניהול גביה והליכים משפטיים‬ Infrastructures: configuration mng, dashboard, self service, CDI, XRM IT Help Desk Matrix - Effect Contact center - moked Analytical Dynamic CRM mobile interface Appointment coordination Social crm CCA ‫משרדי ממשלה‬ ‫ מועדון לקוחות‬retail Einat Shimoni’s work copyright STKI 2012 ‫הפצה ושליחים‬ Do not remove source or attribution from any slide, graph or portion of slide ‫ניהול‬ 30
  • 31. Microsoft dynamics-Based CRM Solutions - Part 2 Company Solution CRM for security org./departments HRM – Healthcare CRM, hospital risk management DRM – Donors relationship management IT Help Desk Academy – Alumni, Student, scholarship grant mng, training courses Contact Center Malam-Team Retail CRM VC – Venture capital CRM Partner Relationship Management Billing Financial services and Retail banking HR management solution Citizen relationship management Vehicle Fleet management Almog SMS distribution Einat Shimoni’s work copyright STKI 2012 Pricelists Do not remove source or attribution from any slide, graph or portion of slide update 31
  • 32. Microsoft dynamics-Based CRM Solutions - Part 3 Company Solution Contribution System Donors CRM Conferences and training SIT Members club CRM for High-Tech sector Customer Service Portal Capital Market ‫ניהול פניות ציבור‬ Surveys module MOSS and CRM integration Advantech BI for CRM IT HelpDesk ‫חברות בניה‬ ‫משרדי רואי חשבון‬ Broad Digital Billing, Rating, Account Receivables Einat Shimoni’s work copyright STKI 2012 Generica (+ONE1 as marketing or attribution from any slide, graph or portion of slide Do not remove source partner) Capital Market operational system 32
  • 33. Microsoft dynamics-Based CRM Solutions - Part 4 Company Solution Election campaign management IT-HelpDesk CRM-Forex Legal and Risk Management ‫ניהול ועדות‬ Elad (Eyron) Public Appeals On-Line CRM BI for CRM CRM Lease Veritouch: CRM for Banking based on Dynamics CRM (a worldwide product represented by Elad) AtoZ: ‫ניהול פניות / מוקד‬ BtoZ: ‫ניהול מוקדי בקרה מרכזיים‬ ItoZ: ‫ניהול מוקדי‬IT Netwise MtoZ: ‫ניהול מוקדי פניות מוניציפאליים‬ HR companies’ operations and clients Einat Shimoni’s work copyright STKI 2012 Proactive Analytical CRM solution Do not remove source or attribution from any slide, graph or portion of slide 33
  • 34. CRM-Related Applications: Developing/ Solution Description Representing Company Callidus Performance and Incentives mng Advantech Incentives Pro Enterprise Incentives Management Incentives, Matrix-partner MCx Multi Channel Platform Matrix Loyalty Lab (Tibco) SaaS based Loyalty Management Yael Scheduling and optimization of service Clicksoftware - ClickRoster Advantech center, field service Scheduling and optimization of service oracle real time scheduling center, field service Oracle Fanzila Social CRM Ness-Pro Gigya Social CRM Ness-Pro Odysii Branch/ Point of Sale empowerment Odysii, Taldor - partner Cemax Feedback Mng, Complaints Mng. Cemax Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 34
  • 35. E-Service/KM for service center Applications: Developing/ Solution Description Representing Company Kana E-service, customer interaction mng. Malam-Team Blue Phoenix, Top LightHouse Service Center Knowledgebase solutions – partner nGenera Collaborative CRM Business Solutions Inquira (acquired by Oracle) E-service, customer interaction mng. Oracle Brain-i Knowledgebase for service agents Matrix collaborative CRM, KM for contact Knova (Consona) IT Navigator centers Salesforce Chatter, Collaboration, knowledgebase, ONE1, Blat-Lapidot Knowledgebase, Ideas customer-centric innovation website Increased interest in Israel in service center knowledge management solutions Most enterprises are focusing on internal KM and missing the bigger picture – Customer Interaction Management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 35
  • 36. Positioning Methodology Israeli vendor positioning Not a technological positioning, refers only to Israeli market, focused on the enterprise sector (not SMB)  X axis (Market Presence): Market penetration (sales + installed base+ clients perspective)  Y axis (Local Support): localization, support, Local R&D center, number and quality of SIs, etc.  Worldwide leaders are marked based on global positioning  Vendors to watch: Israeli market new-comers STKI positioning represents the current Israeli market and not necessarily what we recommend to our clients Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 36
  • 37. Operational CRM - Israeli Market Positioning 1Q12 Vendors to watch: Microsoft Netsuite (SaaS) Sugar CRM (Open Source) Siebel Local Support Salesforce SAP Player Peoplesoft Pivotal Worldwide Leader MEGA Center Cemax Market Presence This analysis should be used Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents37
  • 38. CRM Selected Wins during 2011/1Q12 – Partial List of project wins +(implementers)- part 1  Siebel: Clalit (CRM+UCM MDM) - Yael, Menora (CRM+UCM) - Taldor, Pemi Premium (Unitask), Bank of Jerusalem (Taldor)  Upgrades/expansions: Strauss-water  SAP CRM: Gilat (Advantech), Yes, Maccabi, Telit (sales), Nemal Haifa (marketing), Machon Hatkanim,  Upgrade: Cellcom (Ness), Telit (Ness), Bank Hapoalim (Ness), Sonol (Ness), Scope  Salesforce: Delek Group, Amiad, Verint, Shilav, Kensho, Netvision (Sales), Hilat Communications (Service), Nisco, Buy2, Eliyahu Finance, Tamir Fishman, Mediamind, Alvarion, Zim, Elbit Imaging, M. of Health, Manpower Israel, Medics (One1), Capital (One1), Attunity (One1), Success Charging (One1), Conduit (One1)  Pivotal: H.Y Electronics. Raanana municipality, Milgam – collections center, upgrade - Ambar  Peoplesoft: Expansions and projects in Bezeq, HOT, expansions and upgrades in Mifal Hapais, 012, Mimun Yashir, Netvision, Mataf, IDF  MEGACenter: Bank Yahav Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 38
  • 39. CRM Selected Wins during 2011/1Q12 – Partial List of project wins +(implementers)- part 2  Microsoft Dynamics CRM: YES (Elad + Convergys); Migdal (Matrix); Egged; Ministry of Health; Ministry of National Infrastructures; The Jewish Agency – Masa Project – Taglit (Malam-Team); Maccabi – Smoke prevention cc; GIF (Malam-Team), Enforcement and Collection Authority; Hanita Coatings; IKEA-Blue Square Furniture; Kenes International; Red Optical Networks; Zannex; Meitav Investment; Beer Sheva Municipality; Yaar-Holdings; Knowledge4All; Michlol; Sonol; Isred (Matimop); Kanit Investment; Taglit; Ashdod Municipality; Moto Media; Wrnty; Barzilai Design; PRS Mediterranean; Sheva Medical; Data Media direct marketing; Mer Group; Leverate; Mediton medical centers; German Israeli Foundation; Chasdei Lev; Netafim; Datamap GIS; Tera Sky; Mantis Vision; Kesher; Brio Software; 10 Tix; Engineering IL; Comandsense; Newpark; Waterfall security; PRS; Talpiot community; Israel Today (Malam-Team); Bank Leumi Romania (Malam-Team); Mey Eden global sales (Malam-Team); Jerusalem municipality (Malam-Team); El Al CC (Malam-Team); M. of Health – XRM; M. of Health – Kol Habriut (Elad); DSNR – XRM; Levrait – XRM; Praklitut Hamedina – XRM; Madanness – XRM+CRM (Matrix)  Live (SaaS) clients: Massa Taglit (Malam-Team); Dead Sea Works; Engineering union; M. of Internal Affairs – Combined with Azure (Malam-Team); Rappaport (Malam- Team); M. of Science (Malam-Team); Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 39
  • 40. CRM Consultants in Israel - Partial List (Alphabetical order, not a ranking)  Accenture  Alternative  B-Pro  Deloitte Touche: Strategy, business case  IT solutions: CRM & Billing  Luria: Contact centers  Matrix (Beyond IT)  Meteor  Ness-Gilon (Synergy): Loyalty, Customer Analytics & Social CRM  Nugami  Sensecom: Contact Centers  TCS Israel – Tata  Widelink  Value Plus (SAP)  Several other independent advisors Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 40
  • 41. E-business Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 41
  • 42. 2012 game changers : New rules for the “web” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 42
  • 43. What are websites in 2012? Websites are becoming the main engagement and experience platform with customers. Enterprises will try to turn websites into a fun place that customers will want to spend hours in. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 43
  • 44. Fun creates loyalty Source: Einat Shimoni’s work copyright STKI 2012 Gabe Zichermann http://www.youtube.com/watch?v=a2LDip9HPwY Do not remove source or attribution from any slide, graph or portion of slide 44
  • 45. Web trends: gamification Gamification of websites: • Competing against others • Hierarchal levels of games • Winning awards or product discounts • Website visit is fun, like a game Source: Soapcreative.com The user reads product announcement, watches video demonstrations, makes comments, sends likes, and is being rewarded points that can be redeemed Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 45
  • 46. SaaS international gamification tools: Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 46
  • 47. NBC website using gamification Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 47
  • 48. Gamification spending (Source: M2 Research) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 48
  • 49. Time to restart your website Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 49
  • 50. Physical web (Source: MCorpConsulting) “The ability to help your customers remotely link to, browse and utilize the physical world like they do the web”. Customers can “bookmark” their favorite places or shops, keep track of real things (like the location of their car). This opens up immense new service options limited only by your imagination Source: http://www.slideshare.net/Michael_Hinshaw/mcorp-customerthink-webinar Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 50
  • 51. More digital trends affecting your web strategy: “TV is a mature but rapidly-changing market. With the advent of IP-based devices, connected TVs are progressing at a fast pace and traditional TV broadcasting is quickly evolving into a more immersive experience where users can interact with rich applications that are at least partly based on Web technologies”. (Source: W3C) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 51
  • 52. More digital trends affecting your web strategy: Source: http://www.slideshare.net/fjordnet/fjord-digital-trends2012final Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 52
  • 53. Retail embraces social media 2011 Retail companies acquired social media companies: • Tesco acquired BzzAgent • Wallmart acquired Kosmix Why?  Intent-based inventory management  Loyalty programs  Brand monitoring  Engagement  Social commerce Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 53
  • 54. Maturity model for Social media integration 8. Seamless integration 7. Social log-in triggers sharing 6. Users stay on site with social log-in 5. Aggregate discussion on site 4. Brand integrated in social channels 3. Link away but encourage sharing 2. Link away with no strategy 1. No social integration • Source: http://www.web-strategist.com/blog/2010/05/19/slides-roadmap-for-integration-of-social-into-your- corporate-website/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 54
  • 55. Fanzila (Israeli rep: Ness-Pro) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 55
  • 56. The attention economy Source: http://www.slideshare.net/jess3/the-practitioners-guide-to-creating-content-like-a-publisher Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 56
  • 57. Warning! Buzzword ahead Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 57
  • 58. WCM (Web content management) trends: WCM tools are no longer just about content. WCM tools include: • Content creation tools (authoring and approval WF) • Content management tools – library, authentication • Web analytics • Digital Content Management (not just web) • Rich media management (DAM) • Multi device consumption support New stuff • Standards support: CMIS, WSRP, HTML5 Website management try to provide web customer experience and engagement management platforms but no one tool does it all. Enterprises will still need to use several different tools Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 58
  • 59. WCM market Israeli WCM market behaves very differently than worldwide market. Leaders abroad – Adobe (Day SW), Oracle Web Center (Fatwire, ATG), HP (Autonomy/Interwoven), Open Text (Vignette), SDL Tridion, Sitecroe. In Israel – it’s a sharepoint-oriented market Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 59
  • 60. WCM/ External Portals tools: Players in Israel Company Product Name Integrators Matrix Vignette (acquired by Open Text) Realcommerce, Matrix eWave, Netwise, Matrix, Malam-Team, Advatnech, Elad, Bynet Microsoft MOSS SW, HP, Hilan, Consist, Yael, Tvuna, One1, Byon, Aman, Realcommerce, Ness and more… SPS/CMS Migration tools: METAlogix (Bynet SW), MMF (Malam-Team), Matrix, eWave Sharepoint.X etc. IBM Websphere Portall Matrix, Risotech-Elad, IBM, ONE1, SPL-Idor, KITS-advantech, Midlink, C-soft, Taldor, Web Tech Sitecore Bynet Bynet EZ Content Bynet WebTrends (Web analysis) Bynet Matrix Digital Scepia tools Matrix Digital Realcommerce RealCMS Realcommerce EPIserver Netwise Netwise Tridion Netwise Telerik )Sitefinity – product) Netwise Consist CMS (PHP) Consist eWave eGenCMS 2.0 eWave Interwoven Xioma Xioma Ness Choradiant web analysis Ness Oracle Israel Matrix, eWave, Coral, Taldor, Advantech, Unitask, Malam-Team - Oracle Web Center Stellent, Qesem, ONE1, Mckit, HP Einat Shimoni’s work copyright STKI 2012 SAP Israel Do not remove source or attribution from any slide, graph or portion of slide (Xact), Ness, HP, Taldor, Malam-Team, etc. SAP Portal IBM, One1 60
  • 61. Portals: WCM Open Source Product Name Israeli specialists (partial list): Joomla Consist Drupal Realcommerce, eWave, Consist Wordpress eWave Dot Net Nuke Malam-Team Consist PHP-based CMS product Cuyahoga (Open Source on Microsoft platform) Aman Umbraco Netwise Liferay Malam-Team, Matrix Nopcommerce (open source e-commerce, shopping cart) Netwise Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 61
  • 62. Web Analytics Company Israeli specialists (partial list): Web Trends Bynet Clicktracks Consist Google: Urchin (Google on premise version) Google Analytics IBM – Unica web analysis Gstat Coradiant (non intrusive) NessPro ActiveInsight ActiveInsight Piwik (open source web analytics) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 62
  • 63. External Portals –2011-1Q12: Partial List of selected wins +(implementers) MOSS: Supersol - new Commerce site (Netwise), Better Place (Realcommerce), IEC (eWave), Bank Mizrachi (eWave), Bank of Jerusalem (eWave), Ayalon Insurance (eWave), Bank of Israel (Bynet SW + Taldor), Mivtach Simon – mobile (Netwise), Leumi-card (Matrix), Zim (Matrix), M. of Justice (Matrix), M. of Education (Matrix) Websphere: Mataf – Bank BeinLeumi (Matrix) Liferay (open source): Bezeq Beinleumi (Malam-Team) MCx (Matrix): Bank of Jerusalem, Bank Mizrachi ACx (Matrix): Castro, Mimun Yashir, Union Bank site, Machon Hatkanim, Ophran (commerce module), Eged Tiur, , TV Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 63
  • 64. The importance of website compatibility Yet many sites only run on explorer! Source: http://www.netmarketshare.com/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 64
  • 65. HTML5 Source: http://www.slideshare.net/ThibautLoilier/digital-trends-2012thibaut-loilier Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 65
  • 66. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 66
  • 67. A year of new marriages Structured Unstructured Infrastructure Applications data data Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 67
  • 68. Big data meets analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 68
  • 69. BI & Analytics Maturity Model Business Value Analytical Big Data Analytic Value investment CRM solutions Interactive Balanced Analysis Scorecards Self service BI Big Data Investment in order Infrastructure to optimize costs EPM IT oriented Dashboards Mobile BI Project Business Commodity Classic oriented (Passive) DW Project investment *Size of figure = complexity/ cost of project Regulative Data Governance investment Using Implementing Future usage Market Maturity Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 69
  • 70. Analytics & BI Generations Real time/ Real time analysis of data DW updated near RT “on the move” frequently DW updated Structured Unstructured once a day data data BI insights linked to Static Reports for operational Interactive/ Usage of data operational and processes Exploratory mining tools to strategic needs analysis create new BI is insights Passive BI proactive Usage of data mining tools to predict “events” We are here Gen. 1: Gen. 2: Gen. 3: Gen. 4: Passive BI Active BI Active Analytics Active Analytics IT is the boss IT still the boss End user is boss on Big Data End user remains boss Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 70
  • 71. Big data = NEW Knowledge Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 71
  • 72. 640 GB of data transferred each minute Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 72
  • 73. ERP Life Cycle Basic modules Increase efficiency of ERP HR, Logistics, Financials operations “Core” business Portals, BI, BPM Vertical modules Stabilizing the system Advanced modules EPM Major upgrades Mobility You are here. ERP 1 ERP 2 Core business Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 73
  • 74. Big Data Unstructured data sources: social networks, retail and supply chain sensors, traffic and transit system sensors, smart meters and power grids, medical monitoring devices, communications networks, financial trading and transaction systems, security and risk monitors, and national intelligence agencies. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 74
  • 75. Big Data Definition – 4 V’s (or more…) • Volume – tens of TBs and more • Velocity – the speed in which data is added – 10M items per hour and more. And the speed in which the data needs to be processed • Variety – different types of data – structured & unstructured. In many cases deals with internet of things, social media, but also with voice, video, etc. • Variability - able to cope with new attributes and changing data types – without interrupting the analytical process (without “import- export”) • Other optional V’s - validity, volatility, viscosity (resistance to flow) Source: http://www.computerweekly.com/blogs/cwdn/2011/11/datas- main-drivers-volume-velocity-variety-and-variability.html Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 75
  • 76. 3 Parts to Big Data Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 76
  • 77. Big data is the launch point for a new breed of analytic applications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 77
  • 78. Example of Big Data analytics usage (Source: IBM) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 78
  • 79. Example of Big Data analytics usage (Source: SAS) Big data analytics = Analytics on Steroids Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 79
  • 80. Examples of Big Data analytics tools • Ness TSG (analysis of external data sources), Sentiment analysis as a service • SAS • IBM “BigInsights” • SAP HANA applications • Teradata (acquired Asterdata for unstructured content) • Datameer (Hadoop based BI) • Karmasphere (+SQL interface) • Digital Reasoning – analysis of text based communications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide Source: IBM 80
  • 81. Big data market (source: Wikibon) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 81
  • 82. Big Data Big data Infrastructure: storing and processing many vendors, projects Big data Analytics: putting the data to use Attivio, Autonomy+Vertica (HP), SAP, IBM, Oracle, NCR Focus should shift to analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 82
  • 83. New role in the analytics world – Data Scientist Ability to analyze Algorithms & large amount of data coding Ability to explain the Business significance of data optimization Data mining & Problem solving statistical skills Machine learning Data mining & statistical skills I’m not a statistician. I’m a data Scientist Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 83
  • 84. An open source toolkit for the data scientist Source: http://www.datasciencetoolkit.org/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 84
  • 85. Big Data Sis in Israel – Partial list: • Vision BI • Ness-Gilon (eBay, S&P, GM, Franklin Tempelton, Canadian Tire, IDF) • Taldor – 3BASE (Pitbug, Navitrio, Quicklizard, Mediamind, Conduit, Kontera) • Malam-Team • One1 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 85
  • 86. Reality check: we are still stuck with spreadsheets and static reports Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 86
  • 87. BI is still not for everyone Usually only 25% of the organization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 87
  • 88. Focus shift: now the end user decides Self service BI - independent IT managed (and controlled) BI Easy and “cool” visualization Consolidated data Interactive exploratory analysis Single version of the truth Fast response time Single integrated BI suite Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 88
  • 89. Data discovery (…for the user, not for IT) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 89
  • 90. But there is a cost (for IT to pay) • Creates separate information “silos” • Another “semantic layer” • Separate from organization’s metadata • Several versions of the truth • An additional set of tools Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 90
  • 91. A new category for BI tools: Interactive Analysis 2 types of BI tools: • Classic reporting & OLAP viewers • Business Discovery user exploratory tools (Qlikview, Spotfire, Tableau…) Source: http://healthinreallife.blogspot.com/2011/10/why- cant-we-just-get-along.html Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 91
  • 92. Most important application customers for 2012 2011 was a good year for CFO tools market • Budget planning is back • Reports consolidation • Financial disclosure • A few profitability projects & RFPs Yeay! EPM tools are hot again Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 92
  • 93. EPM packages Budget Planning, report consolidation, financial disclosure Package Rep in Israel Integrators HMS, Business & Decisions, Ness-Gilon, Hyperion - Oracle Oracle Israel Oracle consulting, Malam-Team, One1Up IBM – TM1 IBM Israel Byconix, Ernst & Young, Ness-Gilon, Libi IBM - Cognos planning IBM Israel Libi, Ness-Gilon IBM - Clarity IBM Israel Tulip, Libi Ness, IBM, HP, Advantech, HMS, Malam- SAP BPC + SM SAP Israel Team, Opisoft, Matrix Top-IT (Opisoft), Power OLAP Top-IT (Opisoft), Gilon Xioma SAS Mia computers Mia CFODREAM The 7th Dimension The 7th Dimension Global - Spreadsheet server Yael software Yael Software Gomla (mainly Costing) Gomla Gomla BDO Analyzer BDO BDO Palo (open source OLAP) Ness Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 93
  • 94. EPM tools Israeli Market Positioning 1Q12 Vendors to watch: Global – spreadsheet server BDO Analyzer SAS Oracle Local Support IBM BI Worldwide SAP Leader CFODream PowerOLAP Gomla Market Presence This analysis should be used Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents94
  • 95. BI and Mobile are the 2 top priorities for CIOs. So… why isn’t mobile BI a main priority? Will 2012 finally be the year for mobile BI? Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 95
  • 96. Mobile BI What mobile BI can look like: Source: SAP Mobile BI is not just “wireless access” to BI data. It’s a NEW and DIFFERENT delivery channel that should be optimized to provide context, location and time meaning to data and decision making Decisions organizations plan toanytime. mobile BI during 2012 ~40% of are made anywhere implement (Source: Informationweek) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 96
  • 97. Mobile BI During 2011 almost all BI vendors offered BI for tablets (mainly iPad, some Android) During 2012-2013 we will see organizations starting to use mobile BI applications. Main challenges will remain: • Security • Vendors aren’t providing FULL support yet (Android still not provided in many packages) • BYOD, no standardization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 97
  • 98. From mobile devices to mobile users …… Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 98
  • 99. In 85% of enterprises only <10% of workers have tablets Source: InformationWeek Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 99
  • 100. In Israel: 1%... Under IT’s responsibility but growing under IT responsibility 8% more endpoints Update! 1% Tablets 7% Smartphones 13% Laptops Desktops 77% Source: STKI Feb. 2012 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 100
  • 101. Who Will Be Using Tablets? (Israel) 3% Some of theall Employees 15% Mid-level directors 21% Pilot in one of the units 41% Specific functions (e.g. salesmarketing) 44% CXOs Source: STKI, Sep. 2011 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 101
  • 102. Mobile BI dedicated tools: RoamBI (for iPhone/iPad) DSPanel (Microsoft mobile BI as web parts) Extended Results Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 102
  • 103. Reality check: we are still stuck with spreadsheets and static reports Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 103
  • 104. BI is still not for everyone Usually only 25% of the organization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 104
  • 105. BI General Platforms (Part 1): Package Rep in Israel Integrators Matrix BI, Advantech, Taldor, Malam-Team, One1 SAP BW + SAP Business (+Xact), Ness-Gilon, Skywin, Consist, Point of View, SAP Israel Objects, Explorer IBM, Data Cubes, VisionBI, Active View, HP, Eternity, BICS, Xioma Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI, Microsoft (SQL Server + Microsoft Israel Consist, Advantech, Gstat (datamining), Bynet SW, PerformancePoint Server) Elad, Malam-Team, Libi, Top-soft, Enix, MOSS SIs Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity, IBM - Cognos IBM Israel Advantech, IBM, Mirkam (Energy), Malam-Team, ONE1 BI, Normative IBI - WebFOCUS Malam-Team Malam-Team, Ness-Gilon, ALD Oracle OBI EE Oracle Consulting, Taldor, Ness-Gilon, Data Cube, Oracle Israel Vision BI, Enix, Business & Decisions, Advantech, Oracle BI Apps (prepackaged Eternity, Yael, IBM, ONE1 BI, Malam-Team, Matrix BI BI for Oracle ERP, Siebel etc.) Point of View 2008 Point of View Consist, DBNet, Ness Matach, Libi, BDO Pilat ITCOM, Eternity, Normative, VisionBI, Datacube, Einat Shimoni’s work copyright STKI 2012 Pyramid Analytics source or attribution from any slide, graph or portion of slide Pilat ITCOM 105 Do not remove Opisoft
  • 106. BI General Platforms (Part 2): Package Rep in Israel Integrators SPSS IBM Genius, IBM - GBS Gstat, Matrix BI Mia, Ness-Gilon, Pareto, HMS, Antropy, Liran SAS Mia Computers Lavi, Goldmines Panorama Matrix BI (+HighView), Ness-Gilon, Consist, Panorama Data Cube, ONE1 BI, Business Solutions, Novaview, Necto Citrine BI, VisionBI, Eternity, Opisoft Microstrategy Mittwoch Mittwoch EIS (Sigma) Ness-Gilon Ness-Gilon Actuate iServer Ratio Ratio (Enterprise Reporting) Syndera (Operational BI) Ratio Ratio Spotfire (Tibco) Yael Software Yael Software, Eternity Pentaho (Open source BI) Eternity, Tikal, Malam-Team Palo (Open source BI) Ness-Gilon Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 106
  • 107. Data discovery / Interactive Visualization tools: Package Rep in Israel Integrators Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI, Qlikview Hilan Malam-Team, Complete ,Tirosh ,Consist , Servit , Enix, Ludan, Libi Spotfire (Tibco) Yael Software Yael Software, Eternity Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist Microstrategy Visual Insight I.E Mittwoch I.E Mittwoch Endeca - acquired by Oracle Oracle (Search-based data discovery) Microsoft - PowerPivot Microsoft Microsoft BI partners IBM – Cognos Insight IBM SAS JMP Mia computers Mia, Gstat… SAP Explorer (search-driven BI) SAP Israel SAP BO partners Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 107
  • 108. A new category: Big Data Analytics tools Example: 1010data http://www.1010data.com Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 108
  • 109. BI Dashboards (Partial list): Package Rep in Israel Integrators SAP Xcelius SAP Israel Matrix BI, Advantech, One1 (+Xact) Eternity, Consist, Ness-Gilon, ONE1 BI, Matrix BI, Microsoft (PerformancePoint) Microsoft Israel Opisoft, Advantech, Bynet SW, Elad, Malam-Team, Libi, Top-soft, MOSS partners… Cognos (An IBM company) Libi, Opisoft, Ness-Gilon, Consist, Eternity, IBM Israel Metrics Studio Advantech, IBM, Malam-Team, ONE1 BI WebFOCUS Dashboard Malam-Team Malam-Team, Ness-Gilon, ALD Matrix (+Highview), Ness-Gilon, Consist, Data Cube, Panorama Panorama ONE1 BI, Business Solutions, Citrine BI, VisionBI, Eternity Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI, Qlikview Hilan Malam-Team, Complete ,Tirosh ,Consist , Servit , Enix, Ludan, Libi Pyramid Analytics - dashboard Pilat ITCOM Pilat ITCOM Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist Einat Shimoni’s work copyright STKI 2012 Do not remove source or attributionsuits include dashboard slide All BI from any slide, graph or portion of modules 109
  • 110. BI – Selected Installations 2011-1Q12 Partial List of selected wins +(implementers)- part 1  SAP – Business Objects: Given Imaging includes explorer on iPads (Ness-Gilon), Hadassah (Ness-Gilon), Trade Networks, Better Place, Diplomat, Strauss, Sonol (Xcelius on iPads, Webi), Colmobil Crystal reports (Ness-Gilon), Police, IEC analytic applications, Fiat (Explorer on iPads), Clal Xcelius (Matrix), Paz Xcelius (Matrix), Elbit Xcelius (Matrix), Netafim – BW upgrade (One1 – Xact)  Cognos: Metronit Yafe Nof (Malam-Team), Clal (Libi), Harel (Libi), Elyahu cLibi (Libi), Orbotech (Libi, on Oracle ERP. BSC, Metrics Manager), TAAS (on TM1, Libi), Kupat Cholim Meuchedet, Double Verify (Vision BI), Rakevet Israel (on BW, Libi)  Cognos 10 upgrades: Cellcom, Bank of Israel, Clal  Web Focus: Pelephone, Ministry of Wellfare, Dead Sea Works (on BW), Jerusalem municipality (Dashboard)  Oracle:  OBI EE: Elisra, Maccabi dent, Galam (OneBI)  ERP BI Apps: Tnuva, Plassan (Ness-Gilon), Visa CAL  CRM BI Apps: Clalit (Ness-Gilon), Bank Leumi, Bank of Jerusalem Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 110
  • 111. BI – Selected Installations 2011-1Q12 Partial List of selected wins +(implementers)- part 2  Spotfire: Clalit, Teva, Isracard, Bank Poalim  Qlikview: eBay, Bezeq International, Playtica, Partner Eng. (Ness-Gilon), Pelephone, Makhteshim, HOT, Clal (Ness-Gilon), Osem, (on SAP, Libi), H&M (Libi), Mekorot (Enix)  Expansions in Police, Phoenix, Better Place, GHF (Ness-Gilon), AFI (Ness-Gilon)  SAS: Paz, IEC (Dashboard), Social Security (Dashboard). Bank Mizrachi (Dashboard), Bank Leumi, Bank Poalim, El-Al – Financial (Gilon), IDF, Visa CAL, Eliyahu (BI Portal), Israel Securities Authority, M. of Internal Affairs, Opal  SPSS: Police, Partner, Tax Authority  Tableau: Bezeq, TAAS, Tidhar, Medingo, Yad Sarah, Poliram  Pyramid Analytics: Toto, BDO, Migdaley Hayam Hatichon Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 111
  • 112. Front end BI and data discovery tools Israeli Market Positioning 1Q12 Vendors to watch: Pyramid Analytics Tableau Endeca (acquired by Oracle) SAP IBM Microsoft Oracle Qlikview Local Support Web focus BI Panorama Data Spotfire SAS discovery (BI capabilities + data discovery – SAS JMP)) Worldwide Leader Market Presence This positioning includes only Front End BI tools (reporting, query, dashboards) not analytic/data mining tools Einat Shimoni’s work copyright STKI 2012 This analysis should be used and does NOT take intoremove source or attribution from any slide, graph orwith these tools Do not consideration the depth of analysis portion of slide with its supporting documents112
  • 113. Advanced analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 113
  • 114. Advanced analytics tools (Partial list): Package Marketing Company Mia, Ness-Gilon, Pareto, HMS, SAS Antropy, Liran Lavi, Goldmines IBM - GBS, Genius, Matrix BI, Ness- IBM – SPSS, Unica Gilon KXEN KDE Group R statistics – open source community Worldwide Leader Tibco Spotfire Miner Yael Microsoft – data mining Microsoft Israel, Gstat algorithms within SQL Gstat analytic solutions Gstat FICO Ness IBM i2 for defense sector Matrix CRM, CampaignShimoni’s work copyright STKI 2012 other application packages Einat Management, BI and 114 include pre-built analytics models or portion of slide mining capabilities Do not remove source or attribution from any slide, graph or some data
  • 115. Analytic & data mining tools Israeli Market Positioning 1Q12 Vendors to watch: Spotfire (Tibco) FICO SAS Local Support IBM BI Worldwide Leader Microsoft based projects R statistics (open source) KXEN Market Presence Einat Shimoni’s work copyright STKI 2012 This analysis should be used Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents115
  • 116. Moving from Data mining platforms to analytic solutions Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 116
  • 117. BI & Data specialists - Partial List (Alphabetical order, not a ranking!) – Part 1 • Accenture: Strategic business level consulting • Aman – data management • Activeview – data integration • Advantech • BICS – BI for SAP and BW • B-Pro – stood out in strategic BI consulting • Business & Decisions – stood out in financial BI • Citrine BI • Consist • Data Cube • Enix • Eternity – stood out in Microsoft, and in combining BI with Search & Portals • Ergo – Balanced Scorecard consulting • Gstat – analytics, data mining, campaign management • HMS – stood out in strategic financial BI, risk management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 117
  • 118. BI & Data specialists - Partial List (Alphabetical order, not a ranking!) – Part 2 • IBM – BI and strategic optimization analysis (BAO) • Inquera – stood out in product catalog data cleansing • ONE1 BI + One1 Liam – stood out in big data • Opisoft – stood out in BSC/metrics projects • Libi • Malam-Team • Maarachot Hachlata (Yoram Levin) - consulting • Matrix BI (+HighView) – stood out in visualization - BSC/dashboards • Ness-Gilon – stood out in big data, BI-process-as-a-service, EPM, customer analytics • Normative • Nugami - consulting • Pareto – Data Mining • Point of View • Ratio – BSC and KPIs consulting • TCS Israel – Tata • Xioma • Vision BI – stood out in Big Data projects Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 118
  • 119. MDM/ Data Hub technologies in Israel Package Rep in Israel Integrators Matrix (+BeyondIT), Oracle Siebel UCM Oracle Israel Yael, Malam-Team, Taldor Ness, Malam-Team SAP MDM SAP Israel HP IBM IBM Israel IBM, Opisoft, Matrix (+acquired Initiate) PIM - QAD SIT SIT Tibco (CIM – product data, Telecom) Yael Yael Informatica (acquired Syperian) Aman Aman Microsoft Master Data Services - SQL Matrix + other Microsoft 2008 R2 (Stratature acquisition) potential partners Teradata MDM (+i2) Mittwoch Mittwoch Open Source MDM: Talend Ness-Gilon Worldwide Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide Leader 119
  • 120. MDM new wins 2011-2012 (Partial list):  Oracle UCM: Menora (Taldor), Clalit (Yael), Visa CAL (Matrix),  SAP MDM: M. of Health (PIM), Bank Israel Big data’s impact on data quality is two-sided. On one hand, it intensifies the need to clean the data we’re relying on. On the other, volume makes “individual” mistakes seem smaller in the larger context. The “Variety” of big data poses new challenges in data quality: the data is not created within the organization and isn’t “owned” by it. Also, the data is less structured and “messy” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 120
  • 121. Core Einat Shimoni’s work copyright STKI 2012 business Do not remove source or attribution from any slide, graph or portion of slide 121
  • 122. ERP Life Cycle Basic modules Increase efficiency of ERP HR, Logistics, Financials operations “Core” business Portals, BI, BPM Vertical modules Stabilizing the system Advanced modules EPM Major upgrades Mobility You are here. ERP 1 ERP 2 Core business Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 122
  • 123. ERP – local vs. international packages A very good year for Israeli ERP packages  Many replacements of AS400 legacy apps  SMBs worried about high international ERP TCO New player: Microsoft Navision entered the SMB ERP market in Israel Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 123
  • 124. ERP maintenance costs exploding We received many questions during 2011 on high ERP maintenance costs which leads to: • ERP “Rationalization” • Back to basics -> Vanilla is good! • Move to “Israeli ERP based” package? • Efforts to gain operational efficiency: SAP solution manager, quarterly version upgrades of internal changes • But most aren’t considering outsourcing Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 124
  • 125. HR & Talent management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 125
  • 126. Interest in HCM is finally rising in Israel During 2011 STKI received many questions on projects related to human capital: • Recruitment management & e-recruitment • Skills management • Incentives and performance management • Talent management M&As: SAP – Successfactors; Oracle – Taleo Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 126