1. ELIZABETH WATSON
3575 LakeHeath Dr Cumming GA 30041 (678) 230 5429
SUMMARY
Result oriented with over 25 years of experience in Sales, Marketing and Customer Logistics. With
strong customer account management skills, I’ve demonstrated success at relationship building and
have a proven reputation for exceptional performance.
SYSTEM KNOWLEDGE
Proficient in Microsoft Office Suite, Office Communicator, Microsoft Outlook and SharePoint
Planning Systems :IFS, Manugistics
Extensive SAP experience: Sales, Inventory and Operations Planning, Logistics and Order fulfillment.
Lotus Notes, MS Outlook
DPMS (pricing tool)
Business Objects
EMPLOYMENT HISTORY
Whitlock, Alpharetta, GA
October 2014-May 2015
Whitlock is a Global Audiovisual (AV) and Unified Communications (UC) Solutions Provider,
specializing in collaborative technology design, integration and managed services.
Customer Service/Office Manager
• Project Coordination through gathering all project entry requirements for submission,
resolving any entry or procurement obstacles.
• Equipment Status Reporting to identify and address potential risks,
• Manage all returns and initiateAdvance Replacement processing
• Liaison between corporate personnel and the local project team.
• Support the Account Executive during the initial sales phase and throughout the project,
preparing quotes, assisting with proposals, product registrations and any administrative tasks
related to the sales effort.
• Direct point of contact for customers to provide quotes, order status and general customer
service
P & F, USA, Alpharetta, GA
October 2011 – February 2014
P & F, USA is a division of Funai Corporation. When Philips Consumer Lifestyle downsized in 2008, P
& F USA was created and was contracted out to manage Sales and Logistics for Philips TV, Video,
Hospitality and the Accessory Division.
Sales Logistics and Allocation Manager
Lead the Sales Logistics team in a broad range of management functions to achieve customer
satisfaction, scorecard improvement, employee growth and increase revenue.
• Provide account management functions for all major Hospitality Accounts. Including Hilton,
Marriott and Starwood Corporation.
• Act as liaison between Management, Sales, Marketing, Finance, and Logistics.
• Consolidate and maintain Pipeline report, ATS (available to sell) and Forecast analytics via
Excel.
• Collaborate and team with Ryder Transportation/Logistics for problem resolution and/or to

2. avoid customer delivery issues.
• Track overseas containers to ensure on time receipt to multiple distribution
centers/warehouses.
• Prepare and submit export documents/commercial invoices as needed.
• Ensure customer commitments are met by overseeing/coordinating sales order fulfillment
via IFS including product allocation.
• Assist in Planning/Inventory process (PSI) including attending weekly meetings and providing
constructive input.
• Manage/Align Sales Operations with the company objective of a tighter integration of CRM
business analysis/reporting.
• Maintain and update pricing via DPMS.
• Resolve any customer fulfillment issues including product returns, invoice discrepancies and
order anomalies.
Philips Consumer Lifestyle (Formerly Philips Consumer Electronics), Atlanta, GA
April 2002– October 2011
Philips Consumer Lifestyle is a division of Royal Philips Electronics. The Consumer Lifestyle sector,
formerly Philips Consumer Electronics, consisted of consumer products for interactive living, home
living and personal care (television, audio/ video, shaving/beauty, domestic appliances,
health/wellness, and peripherals/accessories).
June 2004 – October 2011
Inside Sales/Customer Service Manager
Leveraged people, processes and training to drive performance.
• Managed the Inside Sales/Customer service team for Hospitality customers.
• Consistently met and exceeded sales quota. Instrumental setting a new record of $18 million
a month for Inside Sales.
• Partnered with Sales and Marketing to accurately forecast and meet customer’s demand.
• Responsible for all areas of order management and execution to via SAP
• Participated in the implementation and training of SAP APO DP in 2007.
• Communicated with customers and factories regarding allocation and timing of shipments
• Process and build weekly sales and forecast reports to distribute to sales force and
management.
April 2002-June 2004
Sr. Customer Logistics Specialist
Strategically managed Sales Support for two major Consumer Electronics customers
• Provided support for Key Hospitality customers.
• Processed and tracked customer orders via SAP and RyderTrak.
• Worked closely with Sales and Supply to improve forecast process.
• Teamed with Sales to manage allocation, open orders and on time delivery.
• Generated weekly open order and shipping reports via SAP.
EDUCATION:
Pellissippi State

3. Knoxville, TN
Associate of Science
References available upon request