Why Usability Matters: a Case Study of the Cumberland County Library System Web Redesign
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Presented at the Pennsylvania Library Association 2009 Conference. This reviews the methods and results of a successful Web redesign project where usability was a central aim. Learn about the tools, techniques and processes used to make sure users are happy and you don't waste their time.
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Why Usability Matters: a Case Study of the Cumberland County Library System Web Redesign
- 1. Why Usability Matters The Story of Change at the Cumberland County Library System October 19, 2009 Pennsylvania Library Association Conference
- 8. The Story of the CCLS Web Design (c) 2009. Emerald Strategies, Inc.
- 9. BEFORE (c) 2009. Emerald Strategies, Inc.
- 10. TODAY (c) 2009. Emerald Strategies, Inc.
- 15. Clutter > Simplicity (c) 2009. Emerald Strategies, Inc.
- 16. Clutter > Simplicity (c) 2009. Emerald Strategies, Inc.
- 17. Duplication > Unified (c) 2009. Emerald Strategies, Inc.
- 18. Duplication > Unified (c) 2009. Emerald Strategies, Inc.
- 19. Inconsistent > Embrace Standards (c) 2009. Emerald Strategies, Inc.
- 20. Inconsistent > Embrace Standards (c) 2009. Emerald Strategies, Inc.
- 21. Ineffective Promotion > Networked (c) 2009. Emerald Strategies, Inc.
- 22. Ineffective Promotion > Networked (c) 2009. Emerald Strategies, Inc.
- 26. Voice of the Customer (c) 2009. Emerald Strategies, Inc.
- 29. Technology Constraints (c) 2009. Emerald Strategies, Inc. No tool is perfect. Get with your vendor or tech team and know up front what the tool can and cannot do. The out-of-the-box solution and its limits must be understood so you can set expectations. Content Services (NextReads & Dear Reader) Online databases & services Horizon Catalogue Eventkeeper CivicPlus (Content Management Software)
- 30. BEFORE (c) 2009. Emerald Strategies, Inc. AFTER
- 32. IA: How to Achieve Simplicity? (c) 2009. Emerald Strategies, Inc.
- 33. Proposed Global Navigation (c) 2009. Emerald Strategies, Inc.
- 34. Wireframes (c) 2009. Emerald Strategies, Inc.
- 35. Prototypes (c) 2009. Emerald Strategies, Inc.
- 36. TODAY (c) 2009. Emerald Strategies, Inc.
- 39. (c) 2009. Emerald Strategies, Inc. Find the address and Saturday hours for Simpson Public Library… When is that event at my library? How do I renew my book online to avoid late fees?
- 42. Biggest Improvement : Navigation (+50) Trust and Search (+34 each) Loss Side : Efficiency (Firefox browser) (c) 2009. Emerald Strategies, Inc.
- 43. Content is underperforming and should be an area of focus for future improvements (c) 2009. Emerald Strategies, Inc.
- 45. (c) 2009. Emerald Strategies, Inc.
- 46. (c) 2009. Emerald Strategies, Inc.