Emerson Cabarrubia is a Filipino citizen seeking a customer service or sales position. He has over 15 years of experience in customer service roles, handling billing and payments for companies like Telstra, Virgin Media, and Pitney Bowes. His experience includes resolving customer issues, exceeding sales targets, and guiding new employees.

1. EMERSON R. CABARRUBIA
Contact No. +971 56 131 7342
Al Salama St. Abu Dhabi, UAE
Email address: emersoncabarrubia@gmail.com
Objective:
To acquire a position that proportionate to my qualification specializing in promoting services and customer interaction.
SUMMARY OF WORK HISTORY:
A resource driven individual with 8 years of remarkable credentials dealing with various international communication
centers. Achieved numerous recognitions in performance and exceeding targets constantly.
Customer Service Executive/Credit Consultant (Credit & Collections – Call Center) - Telstra (Australian Account)
Teletech, Philippines
2012 – 2015
• Handles consumer and business accounts in highly professional fashion.
• Advise customers to manage their account by negotiating to pay their bills on time explaining to them the options
at their convenience.
• Case managed accounts for delinquent customers with high balance in reducing their debt to become updated.
• Guide newly hired agents as an SME (Subject Matter Expert) to help them be familiarized with the product and
procedures.
• Consistently exceeding the target for metrics and a regular top performer.
• Assists customers in paying their monthly bills.
Customer Service Professional/Billing Specialist - Virgin Media (British Account) Sitel Philippines, Metro Manila
2011 – 2012
• Process payments and credits for monthly services.
• Handle billings, set up services for Broadband, Cable and Telephone and additional services for faster
transmission, more channels for television and special features adaptation. Basic trouble shooting for the three
services.
• Allocates schedule of installation and resolve customer complaints at ease.
• Consistent in reaching the required stats for the team and company. Number one (1) in Resolve Rate (main stat)
with no infractions and was given by the clients as highest award for stat and received 40,000php incentive.
Number one (1) for AHT and received 1,000-3,000php each month.
Technical Support Representative/Sales Representative - Pitney Bowes (American Account) Sykes Asia Inc.,
Philippines
2007 – 2011
• Assist customers with the procedures on how to trouble shoot their postage meters. Converse with different
nationalities such as Indians, Chinese, British, Filipinos and locals in the United States.

2. • Handled 50-90 calls per day and more during rate change, where customers need to upgrade their postage meters
and adjust them to the new rates given by the post office. Attends to irate/irritated callers with utmost patience.
Offer to customers some products to help postage meters to be in good running condition.
• Sell cleaning kits, envelop sealer, tape sheets, meter stands for $24.99 each.
• Was able to sell $3,000 worth of products in a month. Cited as the top seller of my team for 6 consecutive
months.
• Consistent in reaching good evaluation on my metric (grades as TSR). Exceeded quota for all the aspects of my
metrics especially on sales and offer rates (products).
• Promoted to handle 2 meters within 5 months while others did it usually in 8 months. Received commendations
from customers for a job well done in a superlative manner.
EDUCATION
1996 – 2000 ADAMSON UNIVERSITY - MANILA
A.B. POLITICAL SCIENCE - 4th
year
SKILLS
• Computer Literate – Microsoft excel, word, power point and internet surfing
• Team handling, Administrative. Organizational aptitude and Driving.
PERSONAL INFORMATION
Nationality: Filipino
Date of Birth: May 28, 1977
Status: Married
Gender: Male
Passport Number: EC5941716
Date Issued: 11 November 2015
Date of Expiry: 10 November 2020
Visa Status: Visit