1. EMILY KIDD
Flat 5
Alderden House
Hawksdown Road
Walmer
Kent
CT14 7PW
Tel:07792514499
Email: em010@hotmail.co.uk
Curriculum Vitae
SUMMARY PROFILE:
I am a highly motivated, hardworking, honest and well organised individual with many years of
experience within the Regulatory Pharmaceutical Industry, as part of the Submissions hub, which
requires a high level of dedication and professionalism and the ability to be flexible and change agile.
I have a high level of understanding of the human health medicinal products through working within
the Submission Management department. I am responsible for managing the building and
submitting of dossiers for approval within South Africa & NEAR markets with previous experience of
dealing with Morocco, French West Africa and the E.U.
The publishing support for all my dossiers was coordinated throughout Shanghai, India, US, UK &
Ireland which required patience and excellent communication skills
I am a strong team player and work well within a team or on my own initiative. I have excellent
communication skills and provide a high level of customer service to clients both internally and
externally.
PROFESSIONAL BACKGROUND:
EDUCATION:
Whitley Bay High School 1995 - 1997
Sacred Heart Comprehensive School 1990 - 1995
QUALIFICATIONS & TRAINING
A Level – English / Sociology / Philosophy and Ethics
9 G.C.S.E - including English Language, Literature and Mathematics.
British Telecommunications – Diversity & Customer Service Skills training
Saga Induction Customer Service Skills
Youth Offending Training – Personal Safety, Counselling skills & Contract Authoring
Sea Survival Training
Excel / Word / Outlook / Power2Learn /SharePoint / Adobe Acrobat/GDMS/ Viewpoint/PowerPoint
CAREER HISTORY:
Morgan Jones Recruitment Agency – Broadstairs November 2011 – current
Contracted to Pfizer Ltd, Sandwich
MDL Submissions – Hub Submission Manager

2. • Driving submission coordination activities for assigned products and/or regulatory
procedures as appropriate.
• Solving enquiries and building rapport with both our internal and external customers,
whilst delivering a high level of support and building trust in order to ensure customer
expectations are met.
• Communicating with colleagues and clients on a daily basis with the use of global
telecom emails and Instant Messaging from both the office and working from home –
ensuring accessibility at all times.
• Partnering with product teams and third-party partner lines
• Liaising with Project Team, submission team and country representatives to ensure paper
and electronic submission requirements, translation requirements and timelines are
mutually understood and in line with corporate standards and deadlines for delivery to
regional and national markets are met.
• Leading global/local teams to complete assignments and tasks within a specific task
force/project associated with electronic and paper submissions.
• Participating in training and mentoring fellow colleagues in dossier types and processes
for specific Health Authority Requirements.
• Adhering to the appropriate use of technical tools, through use of working practices and
QC/QA regimes, such that regulatory and internal compliance is preserved.
Canterbury Christ Church University, Broadstairs Sept 2008 – April 2010
Student – Police and Criminal Justice
During my degree I participated in various work experiences to develop my knowledge and
understanding of the police force further which entailed the following:
Northern Ireland Police Force (Jan 2010)
• Shadowed police officers in Northern Ireland
• Rigid security and secrecy
• Attended lectures at their training college – ‘How to control Riots’ and the political history
behind the riots and comparing police models and security
Folkestone Police Station (Oct 2009)
• Shadowed PCSO on house calls – following up on various complaints logged at the
station involving, domestic and family abuse
• Attended lecture with Border and Immigration training officers
• Participated in a ‘Live’ shoplifting role play activity in Ashford shopping centre
• Participated and lead questioning on roadside vehicle checks
Focus Employment – Pfizer Ltd Jan 2007 – March 2007
• Managed the archiving of legacy submissions
• Lead investigations and QC of submission types and data fields required before entering
into electronic archive system
• Destroy all CD/DVDs in line with current retention policies and procedures.
• Supported specialists with despatch information and artwork
Thompson Bell, Deal Nov 2002 – Dec 2004
Part time Bar Assistant
• Managed the bar and restaurant – customer care and focus
• Stock taking
• Staff rota’s
• Waitressing

3. • Cleaning bar and private quarters
Finding your Feet, Ashford Oct 2001 – Nov 2002
Support Worker
• Interviewed immigrant children to create a report for social services and management.
• Deputy Team Leader
• Help clients with any language barriers
• Educate them on the different culture to prepare them for independent living in the community
• Mentor new employees
• Keep computer records up to date e.g medical history, allergies etc
• Arranged and lead meetings with interpreters, social workers and management to present my
cases
• Managed the work rota for team of 10 people over 24 hour shift
• Lead team meetings and presented
• Create a detailed log of events throughout the shift
• Managed detailed handovers between shifts
• Dealt with multiple behaviour problems with the children
• Liaised with immigration, medical professionals and the police
• Resolved any day to issues that arose within my shift
British Telecommunications, Dover Nov 2000 – Oct 2001
Customer Service Advisor
• Handled all customer service enquires relating to National Charge Card services
• Updated/Maintained customer details on computer system
• Managed customer complaints
• Managed payments for all card holders
• Mentored new employees
• Lead a team of 20 people when my manager was away
Kent Messenger Group, Canterbury March 1998 – August 1998
Telephone Sales
• Contacting various businesses to sell advertising space
• Update Computer system with advertisement and proof read
• Liaise with art department over any required graphics and design
• Negotiating with customers on their requirements and pricing
• Resolving any issues that may arise and compensating customers
Saga Insurance Company, Folkestone Oct 1998 – October 2000
Customer Service Advisor
• Dealing with customer complaints via telephone
• Renewing customers insurance cover for home and car
• Telesales – persuading customers to buy alternative insurance covers ie. pet, home, car,
health
• Data analyst entering all information accurate and timely into electronic system
• Highly regulated environment due to potential claims
References are available on request.