Presentation given at a CIPD event at The Clarion, IFSC, Dublin 1 on Thursday 4th November 2010.

1. Pilot Recurrent Training
Using E-Learning
C.I.P.D. Seminar
4th November 2010

2. Aer Lingus Pilot Numbers
BASE No Of Aircraft No. Of Pilots No Of Cabin Crew
Dublin 35 358 882
Cork 4 30 109
Shannon 0 0 90
Belfast 3 26 66
London Gatwick 3 26 89
Washington Dulles 1 16 61
Total: 46 456 1297

3. Standards
Highest Operational Standard Of Safety Achieved Through;
– Setting best practice Standard Operating Procedures
– Training
– Checking
– Regulatory Compliance

4. TYPES OF PILOT GROUND-BASED TRAINING
1. INITIAL PILOT TRAINING
2. RECURRENT (Annual) REFRESHER TRAINING
3. ONE-OFF TRAINING
New Requirements / Procedures
Aircraft Manufacturer Directives
Security

5. PILOT RECURRENT TRAINING – PREVIOUSLY…
Classroom based – Multi-media, developed in-house
– Powerpoint
– Video / Audio
– Discussion
– Exam (Required by Regulatory Authorities)
16 Crew and 2 instructors per class
Approximately 28 classes per year, all JAN – APRIL
– 2 Per week
– Approximately 500 Crew-days lost
Crews from outstations;
– Position by air
– Overnight in hotel
– Overnight allowance
– 2 days unproductive

6. ISSUES WITH OLD SYSTEM
Cost
– Classrooms
– Equipment
– Days unproductive
– Outstation Crews
Logistics
– Instructors
– Outstation Crews
– Standardised Delivery
– Paperwork
– Exam Tracking
– Attendance Tracking
Crews
– Mobile
– 24 hour operation

7. NEW SYSTEM: E-GROUNDSCHOOL
Web Based
Presentations developed and produced In-House by Aer Lingus Instructors
– Quality Control
– Quick Deployment
Moodle Open Source Software
– Non-Proprietary
Support provided by Enovation (backups, training, tech support etc)
In-house Administrator
– Self-sufficient
Requirements addressed;
– Learning achieved
– Activity Monitoring
– Completion Reports
– Back-up and archiving requirements
– Discussion forums

9. Creating a Presentation
Powerpoint
Add Narration
Moodle / E-Learning
Simple presentation inception to go-live: 2-3 days
Full Recurrent Training Course (26 presentations): 3 months

10. E-Groundschool Demonstration
Crew Resource Management

11. Initial Structure
E-Learning
Administrator
Pilot Recurrent
Training
Internal I.T.
Support
External I.T.
Support

12. New Required Structure
E-Learning
Administrator
Cabin Crew
Training
Pilot Training
Maintenance
Training
Internal I.T.
Support
External I.T.
Support

13. Lessons Learned…
Need outside Specialist backup / support
Need a single responsible point in the organisation (HR department)
– Co-ordinate projects and resources between departments
– Pool skills learned
– Ongoing training required
Need SMEs / Developers
– succession planning
Remote training
– Corporate support
– E-Learning Corporate Philosophy

14. Has It Worked?
3rd Year of recurrent e-Groundschool commenced on 1st November 2010
29 Presentations produced
6 hours of presentations and video
10 exams
456 pilots completing from home in their own time
All regulations complied with
On line Activity Tracking and Analysis
What the crews said….

15. Rate the Training Website
Q1: How did you rate the Training Website under the following headings?
5%
3%
1%
5%
11%
6%
2%
16%16%
22%
3%
68%
25% 24%
8%
35%
53%
55%
52%
23%
57%
62%
54%
33%
26%
20%
44%
5%
7% 7%
36%
17%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Easy to access. Easy to navigate. Contained useful
and relevant links.
Could have
contained more
links.
RSS feeds (Irish
Times etc) were
interesting and
appropriate.
Calendar and
upcoming events
were used
effectively.
Met my
expectations of a
good eLearning
course.
Clearly identified
when all course
completion
requirements were
met.
Strongly Disagree
Disagree
Agree
Strongly Agree

16. E-Learning As A Training Medium
Q3: All courses required that you view a number of Narrated Presentations.
What did you think of this training medium as a learning tool under the following headings?
0% 0% 0% 0% 0%
4% 5% 6%
3%
6%
3%
10%
6%
65%
62%
6%
68% 68% 68%
64%
61%
22%
27%
68%
29%
26%
29%
25%
32%
8%
6%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Well structured. Pitched at the
right difficulty
level.
Focused and
relevant.
Well paced. Images, animation,
narration and
video were well
utilised.
Incorporated too
much pilot
interaction.
I would like to
have seen more
varied pilot
interaction.
Coordinated well
with simulator
exercises.
Strongly Disagree
Disagree
Agree
Strongly Agree

17. In-House Course Development
Q4: All courseware was developed in-house by our own instructros.
What is your view on this under the following headings?
26%
2%
38%
66%
5%
54%
7%
51%
6%
1%
42%
3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Off-the-shelf courseware would have been much
better.
In-house development is the way to go. We should use professional narrators instead of
our own instructors.
Strongly Disagree
Disagree
Agree
Strongly Agree