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Social Media Master Class




    Los Angeles, August 20, 2010

         Eric Schwartzman
Housekeeping




        • Breaks and Lunch
        • Guest Speaker: Ron Ploof
        • Handouts are Digital




                                     2
Agenda



    • SEO Exercise

    • Audio, Video and Streaming Production

    • Guest Speaker: Ron Ploof

    • Content Syndication Tools and Strategies

    • Mobile Social Networking

    • Podcast Release and Promotion

    • Strategic Recap


                                                 3
Search Engine Optimization




 We use
 search for




                             4
Search Volume




                5
Understanding Google Trends: Demand




                                      6
Search Trends




    Source: Google Trends   7
Obama Effect?




                8
Examining Global Challenges by Region




                                        9
Search Trends – Popular Language




    Source: America.gov            10
Keyword Volume




                 11
Keyword Discovery




                    12
Keyword Discovery




                    13
Additional Search Volume Resources




                                     14
Case Study: Press Release SEO




                                15
SEOed Press Release




                      16
SEOed Press Release




                      17
SEOed Landing Page




                     18
Press Release SEO

  1) Discovery and validate keywords or keyword clusters
  2) Use keywords in headline and in the first 250 words
  3) Link keywords to an SEOed landing page on your website
  4) Write an original title page and meta page description
  5) Repeat steps 1-4 on a landing page on your site
  6) Upload press release to your online news room
  7) Distribute the release on a newswire
  8) Blog, Tweet, Linkedin and Facebook the news
  9) Send pitches to relevant journalists and bloggers
  10) Monitor and analyze traffic on landing page




                                                              19
Step 1: Search a Potential Keyword




    Search the keyword you think may be applicable and
    examine the meta keywords of the top 5 results.      20
Step 1: Keyword Discovery Tools



         1. Search Engines
         2. Meta Keywords
         3. Density Analyzer
         4. Yahoo Site Explorer
         5. Google Insights
         6. Trellian
         7. Google External Keywords Tool


                                            21
Step 1: Review Meta Keywords of Top-Ranked Sites




                                             22
Step 1: No Meta Data? Analyze Density




                                        23
Step 1: Broaden Your View with Adwords




If some of the keywords in the meta keywords field seem relevant, repeat step one with
those newer keywords. And try running the top listed sites through Google’s External
Keyword tool. If new keywords surface that seem relevant, repeat step one.               24
Step 1: Evaluate Inbounds on Yahoo Site Explorer




    Check the inbound links of the top ranked sites when
    you search your intended keywords using Yahoo! Site
    Explorer. Look to see if they are drawing rank from
    inbounds to their sites from high profile domains, or
    from .edu or .gov domains.                              25
Step 1: Number of Inbound Links




   Also in Yahoo Site Explorer, evaluate whether or not
   you think you can collect more inbounds for your press
   release. Ask yourself, “Is my press release more
   relevant than the websites currently coming up first
   when I search my intended keywords?”
                                                            26
Step 1: Too Competitive? Add Modifiers.


•   Company        •   Rates        •   City Name

•   Services       •   Pricing      •   Surrounding Suburbs

•   Professional   •   Deals        •   State (including
                                        abbreviations NYC, IL,
•   Best           •   Affordable       FL, WA, etc.)
•   Top            •   Offers       •   County Name
•   Leading        •   Packages

•   Internet       •   Quality      B2B Modifiers
•   Organization   •   Cheap        •   RFP
•   Marketing                       •   RFI
•   Business                        •   Bid
•   Solution                        •   quote
•   Online

                                                                 27
Step 1: Compare Volume in Google Trends




    Go to Google Trends or Insights and see which of the keywords
    you’re experimenting with has the most search volume. Test like
    terms against each other to which ones are most popular.
                                                                      28
Step 1: No Volume? Try Keyword Discovery




                                           29
Step 1: Prefer Clusters or Want More Ideas?




                                              30
Step 1: Prefer Clusters or Want More Ideas?




                                              31
Step 1: Select your Keywords




   Narrow down your list to three keywords, picking one
   high volume term, one medium volume term and one
   low volume. If you’re choosing effective keywords, the
   lower the search volume, the greater the likelihood of
   conversions against those searches will be.              32
Step 1: Strategic Keyword Selection




                                      33
Step 2: Use the Keywords in the Release




  Use your keywords in the copy of your press release. Use
  them, if possible, in the headline, sub-headline and at least
  the first 250 words of the release, but strive for readability
  over repetition. If it reads like you’re keyword stuffing,
  you’ve overdone it.                                            34
Step 3: Anchor Link Keywords to Landing Page



  The anchor text or link label is the visible, clickable text in a
  hyperlink. The words contained in the Anchor text can determine the
  ranking that page will receive by search engines.

  <a href="http://www.wikipedia.org">Wikipedia</a>

  Poor hyperlink usage:
  Today our president abstained from ratifying the North American
  Free Trade Agreement. To know more, click here.
  A better way of linking that keyword would be:
  Today our president abstained from ratifying the North American
  Free Trade Agreement.




                                                                    35
Step 3: Embed Tracking Links




 Link at least one instance of each of your three keywords to
 the web page your trying to search engine optimize. This will
 a separate page from the actual press release itself, and
 should also be optimized for the same keywords. It cannot be
 duplicate content. It must be different, even if only slightly
 so. Hyperlink the keywords and a trackable link shortening
 service like www.bit.ly so you can see how many times they
 keywords get clicked, and whether or not people were
 referred to your target web page from your press release,
 which could wind getting picked and posted to other
 websites.                                                      36
Step 3: Other Link Shorteners




                                37
Step 5: Target Your Release to a Landing Page




                                                38
Recap: Citation Indexing



                                                  SEOed Site
                                                   Landing
                        SEOed                       Page
                         Press
       Wiki
                        Release




                                                       News
                                                        Hit
       Blog
        Hit
                                    Online
                                  Newsroom


                                                  PR



                                             PR
              PR
                   PR
                             PR




                                                               39
Step 4: Create Meta Data




                           40
Intro to Meta Data




                     41
Finding Meta Data




                    42
Generic Title Tags




                     43
Dynamic Meta Page Descriptions




                                 44
Spying through Meta Keywords




                               45
Step 4: Where Title Tags Appear




                                  46
Step 4: Where Meta Page Descriptions Appear




                                              47
Step 4: Example of Release w/o Title Tags




                                            48
Step 4: Example of Release w/o Meta Page Descriptions




                                                        49
Step 4: Example of Release w/Dynamic Meta Content




                                                    50
Recap: Why Meta Page Descriptions Matter




                                Source: Eyetrack 3



                                                     51
Step 5: Distribute the Release




                                 52
Step 5: Newswire Options

       1.   http://www.prweb.com
       2.   http://www.prleap.com
       3.   http://i-newswire.com
       4.   http://www.webwire.com
       5.   http://www.pressbox.co.uk
       6.   http://www.24-7pressrelease.com
       7.   http://www.clickpress.com
       8.   http://www.przoom.com
       9.   http://www.pr.com
       10. http://www.marketwire.com
       11. http://www.prnewswire.com
       12. http://www.businesswire.com
                                        Source: Online Marketing Blog

                                                                        53
Step 5: Free Newswires Options

                            Search Engine Friendly
                       The winners, backlinks with anchor-text:
                           http://www.free-news-release.com/
                           http://www.freepressreleases.co.uk/
                               http://www.i-newswire.com/
                                 http://www.prleap.com/
                        Losers, no backlinks if you don’t pay:
                           http://express-press-release.com
                          http://www.free-press-release.com
                                http://www.prfree.com/



        Site Readability                                     Ease of Use
             Winners:                                 Winners (direct submission):
                                                      http://www.click2newsites.com/
      http://www.prweb.com/                         http://www.free-news-release.com/
      http://www.prleap.com/                            http://www.i-newswire.com/
                                                        http://www.pressbox.co.uk/
               Losers
 http://www.free-news-release.com/                                 Losers:
 http://www.free-press-release.com               http://www.pr9.net/ <-requires different
                                              account registration for different company press
       http://www.prfree.com/
                                                                 submission.


                                                                     Source: Cheng Soon
                                                                                                 54
Step 6: Blog the News




                        55
Step 7: Get Inbound Links




                            56
Step 8: Watch for Traffic Sources from Shortened URLs




 1. Embed tracking codes in the links from the release to the
 landing page.
 2. Monitor the web analytics of the site the press release links to
 for referral traffic sources.
 3. Setup Google alerts to monitor when the release gets picked
 up.
 4. Monitor blog search engines like Google blog search.
 5. Monitor standard search engines for pickups and links.
 6. Track conversions from press release landing pages.


                                 Source: Top Rank Marketing Blog




                                                                       57
Press Release Search Engine Optimization




                                     By SEO-PR




                                                 58
Issues for Public Companies




                              59
Websites as Newswires




          On the Record…Online
                                 60
Review: Press Release SEO



 1)   Discovery and validate keywords or keyword clusters
 2)   Use keywords in headline and in the first 250 words, at least
 3)   Link keywords to an SEOed landing page on your website
 4)   Write an original title page and meta page description
 5)   Distribute your release
 6)   Blog and share the news with your online social network
 7)   Get inbounds links
 8)   Monitor and analyze incoming traffic to landing page




                                                                      61
Monitoring YouTube




                     62
Podcast Production




                     63
Podcast Production




                     64
CVideo: Flip




               65
Canned Video Production: HD Portable Rig




Sanyo Xacti HD1000 4MP MPEG4 High Definition    Sennheiser Camcorder Wireless Body-pack
1080i Camcorder with 10x Optical Zoom -- $700   System with ME2 Omni Lavaliere




                                                                                     66
Video Editing Software – Windows Movie Maker




                                           67
Video Editing Software Demo – iMovie




                                       68
Live Video Production: Streaming via Firewire




 Firewire 400 Mini 4-Pin
 No Audio In Jack MSRP $300
                                 Firewire 800 to Firewire 400 Mini 4-Pin




                                                                               Manfrotto 756XB MDEVE
                                                                               Aluminium Video Tripod


 Firewire 400 Mini 4-Pin
 No Audio In Jack MSRP $3000


                               Firewire 400 6-pin to Firewire 400 Mini 4-Pin
                                                                                                   69
Live Streaming Video Demo




                            70
Lunch Break




              71
Content Strategy: Building Social Capital




                                            72
Syndication: friendfeed




                          73
Syndication: friendfeed
                          User Names & Passwords Go Here




                                                           74
Syndication: friendfeed




                          75
Syndication: friendfeed




                          76
Syndication: friendfeed
                          Syndicate Activity to Twitter




                                                          77
Syndication: friendfeed




                          78
Syndication: friendfeed




                          79
Syndication: friendfeed




                          80
Syndication: Posterous




                         81
Syndication: Posterous




                         82
Syndication: Comments




                        83
Content Strategy: Curate News via Google Reader




                                             84
Content Strategy: Editorialize via Google Reader




                                               85
Syndication: Facebook Social Widgets




                                       86
Syndication: Facebook “Like” Box




                                   87
Syndication: Twitter “Tweet” Button




                                      88
Syndication: Twitter “Tweet” Button




                                      89
Syndication: Twitter & FB Widgets Installed




                                              90
Syndication: Linkedin Widgets




                                91
Content Strategy: Building Social Capital




                                            92
Content Curation Tool: Google Reader




                                       93
Content Curation Tool: Gigadial




                                  94
Content Strategy: Flickr Pro




                               95
Content Strategy: Flickr Sets




                                96
Content Strategy: Flickr Galleries




                                     97
Content Strategy: Bookmarklet Widget




                                       98
Content Strategy: Make a Widget




                                  99
Content Strategy: Facebook Profile Pages




                                           100
Content Strategy: Facebook Fan Pages




                                       101
Content Strategy: Facebook Fan Pages




                                       102
Mobile Social Networking




                           103
Mobile Social Networking




                           104
Mobile Social Networking




                   http://www.facebook.com/mobile/?settings#/mobile/   105
Mobile Social Networking




                           106
Mobile Social Networking




                           107
Moblogging




             108
Mobile Social Networking




                           109
Syndication: twitpic




                       110
Syndication: Online Video Distribution




                                         111
Syndication: Online Video Distribution




                                         112
Syndication: Online Video Distribution




                                         113
Growth of Smartphone Apps




                            114
Smartphones – Number of Apps Installed




                                         115
Social Networking on Smartphones




                                   116
Social Networking on Smartphones




                                   117
Social Networking on Smartphones




                              http://www.ubertwitter.com/   118
Social Networking on Smartphones




                                   119
Social Networking on Smartphones




                                   120
Social Networking on Smartphones




   2.5 million estimated users, according to TechCrunch   121
Social Networking on Smartphones




                                   122
Social Networking on Smartphones




                                   123
Social Networking on Smartphones




                                   124
Social Networking on Smartphones




                                   125
Risks of Syndication




                       126
Understanding Web Stats: Low Bounce Rate Traffic




                                                   127
Understanding Web Stats: Landing Pages




                                         128
Understanding Web Stats: Open Source Analytics




                                           129
Understanding Web Stats: Open Source Analytics




                                           130
Understanding Web Stats: Open Source Analytics




                                           131
Understanding Web Stats: Open Source Analytics




                                           132
Understanding Web Stats: Open Source Analytics




                                           133
Understanding Web Stats: Open Source Analytics




                                           134
Understanding Web Stats: Taking Action




  • Identify keywords with high/low bounce rates
  • Build on existing strengths
  • Fortify desirable keywords with content
  • Eliminate ineffective keywords entirely
  • Evaluate landing pages for relevancy and calls to
  action




                                                        135
Google Analytics Demo




                        136
Understanding Web Stats: Refresher Tutorial




                                              137
Telling Quantitative Stories


• Numerical data is considered more objective

• Understanding numbers is a statistician’s job

• Great data visualizations tell great stories

• Data is boring, if you don’t know what to look for

• Raw numbers lack meaning

• A dataset is a bucket full of numbers

• There are stories in that bucket
                      Nathan Yau, Flowing Data and Mindy McAdams, Data Visualization




                                                                             138
Data Visualization




                     139
Data Visualization




                     140
Data Visualization




                     141
Data Visualization




                     142
Data Visualization




                     143
Data Visualizations Since April 07, 2008




                                           144
Indy Star: Data Visualizations




                                 145
Data Visualization: Practical Challenges




                                           146
Entergy Storm Center Maps Power Outages



                                   Color
                                   Coded by
                                   Size




  Outage
  Street
  Level
  Detail




                                              147
Data Visualization Resource




                              148
Data Visualization Resource




                              149
Data Visualization - Embed Codes




                                   150
Data Visualization - Beach Report Card




                                         151
Data Visualization Resource




                              152
Telling Quantitative Stories


• Numerical data is more objective

• Understanding numbers is a statistician’s job

• Great data visualizations tell great stories

• Data is boring, if you don’t know what to look for

• Raw numbers lack meaning

• A dataset is a bucket full of numbers

• There are stories in that bucket
                      Nathan Yau, Flowing Data and Mindy McAdams, Data Visualization




                                                                             153
Gov 2.0 – Government as a Platform




                                     154
Case Study: Iranian Electoral Protests




          3500+ Photos Uploaded in first 5 Days vs.
           1207 During the Same Period Last Year      155
Case Study: Iranian Electoral Protests




                                         156
Case Study: Iranian Electoral Protests




                                         157
Case Study: Iranian Electoral Protests




                                         158
Case Study: Iranian Electoral Protests




                                         159
Protest Sites




                160
Case Study: Iranian Electoral Protests




         111,122 Facebook Supporters as of July 13, 2009
                                                           161
Case Study: Social Media Measurement
Cairo Speech   “Obama” Peak   “Freedom” Peak




                                               162
Social Media Infrastructure




                              163
Objectives




     INFORMATIONAL       TRANSACTIONAL           SOCIAL




        measured by:        measured by:        measured by:

     • Site traffic      • Ecommerce         • User ratings
     • Unique visitors   • Registrations     • Comments
     • Length of stay    • Insite searches   • Interactions
     • Return visits     • Downloads         • Widget usage
     • HTML Usage        • RSS Usage




                                                               164
Infrastructure: Web 2.0

 Facebook, Blogger, Flickr, YouTube,
               Twitter

Pros:                 Cons:

• Cheap or free       • Less flexible

• Easy to deploy      • Cookie cutter
                        designs
• Simple to operate
                      • Generic URL
• Updated
  automatically       • Not upgradable

• Indexed quickly     • Privacy concerns

                                           165
Web 2.0: Strategic Risks
1. CRM dependancies

2. Objectives before tools

3. Limitations of blog
   software

4. Conversion leaks

5. Investing time in
   technology

6. Unsupported
   technology

7. Interoperability

8. Workflow management

9. Storage
                             166
Infrastructure: Software
    Word Press, Drupal, Sharepoint,
                Vignette
 Pros:                   Cons:
 • Full design control   • Complex set-up
 • No predetermined      • Bandwidth issues
   templates
                         • Unpredictable
 • Adaptable               support costs
 • Distinct URL          • Requires security
                           updates
 • Community
   supported             • Significant upfront
                           investment
 • No regular ongoing
   fees                                        167
Infrastructure: Cloud Computing

    Salesforce.com, SquareSpace,
             Web-based CMS

 Pros:                   Cons:
 • No client/server      • Ongoing
   software                commitment
 • Shorter deployment    • Hosted externally
 • Global availability   • Fee-based
 • Constant upgrades     • Fully outsourced
 • No IT support
   required                                   168
Which Platform is Right for Me?

1.   What are my objectives?
2.   Why am I trying to accomplish?
3.   Am I planning to communicate online indefinitely?
4.   Do I need to blog, podcast, SEO, use RSS and send email?
5.   Am I doing this professionally or personally?
6.   Do I want ads or promotional material in context?
7.   Am I tech savvy enough to support myself?
8.   Can I rely on my IT resources to support me?
9.   Will my online communications live on my org’s website?
10. Do I need a distinct URL?
11. Do I need regular, external back-ups?
12. Do I need immediate 24/7 support if my site goes down?


                                                           169
Migrating Organizational Communications Online


    “Integration is important because time is
      precious. They want the tools to be as
      efficient as possible. It's a way to
      create value for the company, which
      means it needs to effective and
      efficient.”


    “The more time they spend using the
      tools and going from tool to tool, the
      less time they spend working.”


             David Berger, Corp. Comm., IBM
                                                170
Embeddable Activity Streams: Google Wave




                                           171
What Are Most Organizations Doing Now?




                Source: 2009 Digital Readiness Report   172
What Digital Communications Skills are Most Important?




                    Source: 2009 Digital Readiness Report   173
Contact Info


                      (310) 455-4000                                     Phone

                      eric[at]ericschwartzman[dot]com                    Email

                      ericschwartzman.com                                Website

                      ontherecordpodcast.com                             Podcast

                      spinfluencer.com                                   Blog

                      ericschwartzman                                    Friendfeed

                      @ericschwartzman                                   Twitter

                      facebook.com/ericschwartzman                       Facebook

                      linkedin.com/in/schwartzman                        Linkedin


Copyright applies to this document – some rights reserved. This work is licensed under a Creative
                 Commons. Attribution-non commercial-share alike 3.0 license.
                          http://creativecommons.org/licenses/by-nc-sa/3.0

                                                                                                    174

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