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Eric G. Smith
CCNA, CCNA VOICE Objective
(214) 209-1451 Office
(713) 289-0522 Mobile
eric.smith@janeric.com
Skills & Expertise
Cisco Voice
Unified Communications
CallManager (3.0-4.2,6.1-8.5,
10.5)
CallManager Express(CME)
Unity, Unity Connection
Unity Express (CUE-thru 3.0)
EmergencyResponder (CER)
Unified ContactCenter
EnterpriseExpress
IP ContactCenter
EnterpriseExpress
CUBE, CUPS, SBC
Bulk Administration Tool (BAT)
Intercluster Trunking
(UCCEIP ICD)
SONA
AVVID
Cisco Networks
IOSCatOS
RoutersRouting
SwitchesSwitching
Firewalls
(VPN,Concentrators,ASA,PIX)
GatewaysGateKeepers
(Analog,H.323,MGCP,Q.SIG)
WAPWireless
Telecommunications
PBX (Nortel, Meridian, Avaya)
SIP Trunking
ISDN PRI
Call Flow
A Unified Communications and Networking Technologist with 30+ years of
cross-platform technical, hands-on and project management experience
seeking Cisco Voice and Network Engineering opportunities
Professional Profile
Voice Solutions Engineer
 Enterprise Design (Engineering), Configuration, Deployment
 BofA Headquarters (12 Buildings, 2 Data Centers, TraderTurrets)
 Richmond-VA (8 Buildings,2 Data Centers)
 Phoenix-AZ (5 Buildings, 2 Data Centers)
 Chicago-IL (5 Buildings, 2 Data Centers, TraderTurrets)
 San Francisco-CA (5 Buildings, 2 Data Centers, TraderTurrets)
 Kansas City-MO (4 Buildings, 2 Data Centers, TraderTurrets)
 Small Enterprise Design (Engineering), Configuration, Deployment
 All Phone design and configurations for 225 distinct Bank of America sites for
a total of approximately 9,000 phones. An average of 4.3 sites per week
Systems Automations Developer
 PBX Dump conversions (Nortel & Avaya)
 Active Directory Add/Update Tool
 Multi-input Line Requirements Document to BAT File Tool
 UC Site and Phone Configuration Add/Updates Tool
 Route Pattern Mass Add/Update Tool
IPT Engineer and Support
 IP Telephony Engineer
 CallManager, CME, Unity, Unity Express(CUE)
 Routing, Switching, Active Directory, Exchange
 SIP Trunking, CUBE, CUPS, SBC
 Cisco Emergency Responder, IPCC Scripting and Phone Deployment
Voice Transformations
 Voice Engineer on the AT&T team which performed the largest VoIP
deployment ever successfully undertaken, culminating in over 194,000 Cisco
Phones for the Bank of America
 Voice Engineer on Petsmart VoIP Transformations project with over 1,500
locations using wired and wireless Cisco phones.
Network Engineer
 Experience in full line of Cisco Routers and Catalyst Switches
 Cisco VPN Concentrator and Integrated Service Routers
 Network Design and LAN Deployments, Pre-staging
 ACL and Network Security
Eric G. Smith
eric.smith@janeric.com
(214) 209-1451 Office
(713) 289-0522 Mobile
Microsoft
Windows Server 2003 – 2008
Active Directory
(MS SQL, Exchange,
Sharepoint,IIS, DNS)
ServerWeb Farms
.NET(VB,C#)
ASP, JScript, VBScript,
WSHScript
ORACLE
SQL
PL/SQL
Forms
Packages
Reports
IBM
Informix Dynamic Server
(IDSEGL)
AS/400
RPG(ILE)
CL(LE)
iSeries
COBOL(ILE)
AS/400 Systems Programming
Applications
MAPICS
JD Edwards(PeopleSoft)
Software 2000 (S2K)
LSAMS
CallManager
EMR/EMI (Bellcore)
Work History
Engineering Lead for Insight / HP (Dec 2009 – June 2013)
 Bank of America VoIP Transformation.(Countrywide,Merrill Lynch,APAC)
Enterprise, smallMLO and Cluster Teams)
Voice Engineer for Insight / HP (Aug 2009 – June 2010)
 Bank of America VoIP Transformation, (Lasalle) Enterprise, Consumer and
GTPO Teams).
Voice Engineer for VON Technologies (June 2007 – June 2010)
 EDSBank of America VoIP Transformation. (Enterprise and Small Enterprise
Teams)
Project Engineer of Networks for Calence (Insight) (Jan. 2007 – Dec. 2007)
 South Texas School Districts and Municipalities that included 15 School
Districts, City of Corpus Christi Police Department and City of Corpus Christi
IPT Engineer for Dimension Data (May 2006 – Feb. 2007)
 BP Chemical (Inneos) Suppor Engineer for CallManager, Unity, CER, IPCC
Scripting, Phone Deployment
 Petsmart VoIP Transformations, 1,500 locations, Cisco Wired and Wireless
deployments
Project Manager, VSAT-Data & IPT for AET Inc Ltd (Aug. 2001 – April 2006)
 15 Ship (Oil Tanker) VSAT-Data, IP Telephony and Network System
 IPT Migrations and New Office Expansions, Support.
Education
 Cisco CCNA, CCIE Training
 BS, Business Administration UC Irvine, Ca
References
References are available on request.

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Eric G Smith - Voice and Network Engineer - 2015

  • 1. (Continued on next page) Eric G. Smith CCNA, CCNA VOICE Objective (214) 209-1451 Office (713) 289-0522 Mobile eric.smith@janeric.com Skills & Expertise Cisco Voice Unified Communications CallManager (3.0-4.2,6.1-8.5, 10.5) CallManager Express(CME) Unity, Unity Connection Unity Express (CUE-thru 3.0) EmergencyResponder (CER) Unified ContactCenter EnterpriseExpress IP ContactCenter EnterpriseExpress CUBE, CUPS, SBC Bulk Administration Tool (BAT) Intercluster Trunking (UCCEIP ICD) SONA AVVID Cisco Networks IOSCatOS RoutersRouting SwitchesSwitching Firewalls (VPN,Concentrators,ASA,PIX) GatewaysGateKeepers (Analog,H.323,MGCP,Q.SIG) WAPWireless Telecommunications PBX (Nortel, Meridian, Avaya) SIP Trunking ISDN PRI Call Flow A Unified Communications and Networking Technologist with 30+ years of cross-platform technical, hands-on and project management experience seeking Cisco Voice and Network Engineering opportunities Professional Profile Voice Solutions Engineer  Enterprise Design (Engineering), Configuration, Deployment  BofA Headquarters (12 Buildings, 2 Data Centers, TraderTurrets)  Richmond-VA (8 Buildings,2 Data Centers)  Phoenix-AZ (5 Buildings, 2 Data Centers)  Chicago-IL (5 Buildings, 2 Data Centers, TraderTurrets)  San Francisco-CA (5 Buildings, 2 Data Centers, TraderTurrets)  Kansas City-MO (4 Buildings, 2 Data Centers, TraderTurrets)  Small Enterprise Design (Engineering), Configuration, Deployment  All Phone design and configurations for 225 distinct Bank of America sites for a total of approximately 9,000 phones. An average of 4.3 sites per week Systems Automations Developer  PBX Dump conversions (Nortel & Avaya)  Active Directory Add/Update Tool  Multi-input Line Requirements Document to BAT File Tool  UC Site and Phone Configuration Add/Updates Tool  Route Pattern Mass Add/Update Tool IPT Engineer and Support  IP Telephony Engineer  CallManager, CME, Unity, Unity Express(CUE)  Routing, Switching, Active Directory, Exchange  SIP Trunking, CUBE, CUPS, SBC  Cisco Emergency Responder, IPCC Scripting and Phone Deployment Voice Transformations  Voice Engineer on the AT&T team which performed the largest VoIP deployment ever successfully undertaken, culminating in over 194,000 Cisco Phones for the Bank of America  Voice Engineer on Petsmart VoIP Transformations project with over 1,500 locations using wired and wireless Cisco phones. Network Engineer  Experience in full line of Cisco Routers and Catalyst Switches  Cisco VPN Concentrator and Integrated Service Routers  Network Design and LAN Deployments, Pre-staging  ACL and Network Security
  • 2. Eric G. Smith eric.smith@janeric.com (214) 209-1451 Office (713) 289-0522 Mobile Microsoft Windows Server 2003 – 2008 Active Directory (MS SQL, Exchange, Sharepoint,IIS, DNS) ServerWeb Farms .NET(VB,C#) ASP, JScript, VBScript, WSHScript ORACLE SQL PL/SQL Forms Packages Reports IBM Informix Dynamic Server (IDSEGL) AS/400 RPG(ILE) CL(LE) iSeries COBOL(ILE) AS/400 Systems Programming Applications MAPICS JD Edwards(PeopleSoft) Software 2000 (S2K) LSAMS CallManager EMR/EMI (Bellcore) Work History Engineering Lead for Insight / HP (Dec 2009 – June 2013)  Bank of America VoIP Transformation.(Countrywide,Merrill Lynch,APAC) Enterprise, smallMLO and Cluster Teams) Voice Engineer for Insight / HP (Aug 2009 – June 2010)  Bank of America VoIP Transformation, (Lasalle) Enterprise, Consumer and GTPO Teams). Voice Engineer for VON Technologies (June 2007 – June 2010)  EDSBank of America VoIP Transformation. (Enterprise and Small Enterprise Teams) Project Engineer of Networks for Calence (Insight) (Jan. 2007 – Dec. 2007)  South Texas School Districts and Municipalities that included 15 School Districts, City of Corpus Christi Police Department and City of Corpus Christi IPT Engineer for Dimension Data (May 2006 – Feb. 2007)  BP Chemical (Inneos) Suppor Engineer for CallManager, Unity, CER, IPCC Scripting, Phone Deployment  Petsmart VoIP Transformations, 1,500 locations, Cisco Wired and Wireless deployments Project Manager, VSAT-Data & IPT for AET Inc Ltd (Aug. 2001 – April 2006)  15 Ship (Oil Tanker) VSAT-Data, IP Telephony and Network System  IPT Migrations and New Office Expansions, Support. Education  Cisco CCNA, CCIE Training  BS, Business Administration UC Irvine, Ca References References are available on request.