1. Eric Yonamine
624 Lexington Ave B4♦ Orlando, FL 32801♦ Cel: (407) 883-5576 ♦ e_yona@msn.com
IT Network Support | Technical Support Engineer | IT Technical Analyst
Profile
A results-driven quality centered IT Veteran with extensive experience in the engineering, administration and support of
information technologies and break/fix repairs. In-depth expertise in the implementation, analysis, optimization,
troubleshooting and documentation of LAN/WAN network systems. Strong “hands on” technical knowledge with MCP,
and A+ experience. Citrix Farm Support. Proven ability to lead and motivate project teams to ensure success of burst roll-
outs. Track record for diagnosing complex problems and consistently delivering effective solutions for clients.
Professional Experience
IT Analyst Tier 1&2
♦ Provided tier 1 and tier 2 SAP Provisioning support
♦ Exchange management, server maintenance, data provisioning, on-site repair and upgrade consultations
for network and or data storage solutions to enhance productivity.
♦ Diagnosis repair and reclamation of operating system for client units. Remote management of client
systems.
♦ Provided resolution to Client Tickets in an efficient manner, in concordance to SLA's
IT Support Analyst for Call Center
♦ Handled ticket requests for 3000 plus computer call center in a timely and efficient manner
♦ Computer repair and parts replacement of Desktops, Servers, Routers, and Switches.
♦ Handled day to day administrative duties for diagnosis and resolution for Citrix Farm
♦ Thin-Client Image setup and imaging using Ghost and Ubuntu as platform Operating Systems
♦ Remote imaging for roll-outs of upgraded Dell systems.
♦ Verizon FiOS Certified and Team Lead trained for at-home support project.
♦ Promoted internally to provide Remote Access Help Desk support for At-Home employees
♦ Cisco VPN Remote Access support provided.
Technical Support Engineer for Best Buy
♦ Support & Repair for Best Buy PSP Holders of various computer brands and peripherals.
♦ Can Do military attitude afforded resolution for clients allowing return customers
♦ Due to a proven high quality faceted track record promoted internally to Geek Squad
Technical Support Engineer for Compaq
♦ Fielded Compaq consumer and commercial laptop and desktop support calls.
♦ Provided troubleshooting for hardware and software break fix repair under warranty conditions.
♦ Afforded creation of knowledge base articles to allow for faster handle times to common calls.
♦ Handled and resolved customer's issues with quality to ensure customer satisfaction.

2. Employment History
Unbreakable IT, Inc - Orlando, FL Jul 2013 - Sept 2013
The Answer Group, Inc / Teleperformance. - Margate, FL 1998 – 2011
US NAVY
Hospital Corpsman
Systems Proficiency
♦ Hardware - Acer, Dell, Cisco, e-Machines, EPSON, Gateway, HP/Compaq, IBM, Sony,
Samsung,Toshiba, and VPR Matrix, Medion(Best Buy Brand).
♦ Operating Systems - Windows NT/2000/2003/XP Pro/Vista/7/8 Pro – Client Workstations & Servers, OS
9/OS X Jaguar; Leopard – O2/MAC & iMac Workstations, Linux/Knoppix/DragonLinux/Lindows/Rain
6/SUSE/Red Hat, Corel Linux, UBUNTU.
♦ Adobe Acrobat, Adobe Photo-shop, Adobe Flash, Avaya Server, Adware Away, AS400, AVG, Citrix
Meta-frame App. Installs, Clarify, CMS Client Supervisor, Ghost Cast Server 4.0 – 8.1, Lavasoft Ad-
Aware, MacAfee’s Anti-Virus, Malwarebytes Pro, MS Active Directory & Telnet, MS Office 9x – MS
Office 2007-2010, MS Access, MS Excel 98 – 2007-2010, MS Outlook Express 6 / 2003, MS Outlook
98 - 07, MS Exchange 2003 - 2007, Norton Anti-Virus & System Utilities, Sophos Anti-Virus, Si-Sandra
System Software, Star Office, Trendmicro Internet Security, WinAmp, Webroot Spysweeper, Avast,
CCleaner
Education
Troy High School Diploma - Troy NY