1. Erica Holmes
holmes.erica.r@gmail.com
Local Address Permanent Address
3749 Brice Run Apt F 3749 Brice Run Apt F
Randallstown, MD 21133 Randallstown, MD 21133
4106550320 4106550320
Summary: Creative, detail-oriented, highly motivated and driven administrative
assistant looking to grow both personally and professionally. Excellent communication
skills, both written and oral and outstanding customer service abilities. Enjoys working in
groups and is also willing to take on leadership roles. Takes directions well and is a real
team player. Willing to go the extra mile to get the job done and make sure everyone
involved is satisfied with the results.
Education
Master’s Public Administration
Concentration: Nonprofit and Public Management
University Of Baltimore
Spring 2018
Bachelors of Science, Political Science, 12/18/2014
Minor: Theater
Towson University
Overall GPA: 3.009/4.00
High School Diploma, General Education
Randallstown High School
Overall GPA: 3.14
Work Experience
11/2015-Current, Living Classrooms Foundation
Receptionist
Highly skilled in greeting visitors and directing them to the right person or section
• Well-versed in managing guests book and issuing security passes
• Hands-on experience in giving information to visitors and answering their questions

2. • Proven record of answering/forwarding calls and taking messages
• Demonstrated ability to deal with phone and email inquiries
• Able to maintain an organized reception area
• Comprehensive knowledge of organizing reading material in the waiting area
06/2015-08/2015 KWU Sports camp
Creative Dance Instructor
• Creative Improvisation exercises
• Choreography
• Proper Stretching
• Tumbling
• Incorporation of Hip hop, Modern, Ballet
• Technique
07/2014 -12/2015 North Oaks Retirement Community’, Pikesville, MD
Server
•Assist residents in dining room
•Accommodate dietary needs of residents • Ensuring residents dietary restrictions are
met.
•Maintaining a clean and safe environment on the dining room
•Delivering exceptional Customer Service
08/2013 - 08/2014 Fitness and Fun Games, Baltimore, MD
Elementary Group Leader
• Dance Club Advisor
•Worked directly with Director and Assistant Director with planning activities and events
for the children.
• Maintain a safe play environment
• Communicate with children's parents or guardians about daily activities, behaviors, and
related issues.
• Assist in preparing food and serving meals and refreshments to children.
• Perform general administrative tasks, such as taking attendance, editing internal
paperwork, and making phone calls
. •Played key role in preparing the children for the first ever Fitness Fun and Games Talent
Showcase.
•Prepared reports and records to track children’s behavior.
07/2013 – 11/2015 Civic Works-/AmeriCorps, Baltimore, MD
Avid Tutor

3. • Teach students study skills, note-taking skills, and test-taking strategies.
• Provide private instruction to individual or small groups of students to
improve academic performance, improve occupational skills, or prepare for
academic or occupational tests.
• Administer, proctor, or score academic or diagnostic assessments.
• Collaborate with students, parents, teachers, school administrators, or
counselors to determine student needs, develop tutoring plans, or assess
student progress.
• Develop teaching or training materials, such as handouts, study materials, or
quizzes.
• Maintain records of students' assessment results, progress, feedback, or
school performance, ensuring confidentiality of all records.
• Provide feedback to students using positive reinforcement techniques to
encourage, motivate, or build confidence in students.
• Monitor student performance or assist students in academic environments,
such as classrooms, laboratories, or computing centers.
• Organize tutoring environment to promote productivity and learning
02/2013 – 04/2015 Pickers gill Retirement Community-Towson, MD
Duty Officer /Receptionist
• Write reports of daily activities and irregularities such as equipment or property
damage, theft, presence of unauthorized persons, or unusual
occurrences
• Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
• Answer alarms and investigate disturbances.
• Answer telephone calls to take messages, answer questions, and provide information
during non-business hours or when switchboard is closed.
• Monitor and adjust controls that regulate building systems, such as air conditioning,
furnace, or boiler. • Operate telephone switchboard
• Key Master
06/2007-08/2010 Baltimore County Workforce-Randallstown, Maryland
Executive Secretary/Data Entry Clerk
• Assisted the Principal, Vice Principal and office staff in the running of the school.
• Answered phones, filed papers, made copies, made calls, ordered supplies and sent
faxes.
• Managed schedules for current and new teaching staff.
• Maintained student and staff databases and assigned classes to students.

4. • Managed complaints from parents and assisted with resolving issues with both
students and parents.
• Updated attendance records of teaching staff.
• Entered data into software.
• Assisted with correspondence development and mailed transcripts, newsletters and
other official documents as requested.
Additional Experience
Sales Associate, Macy's
2012-2013
Jr.Merchandiser, Disney's the Lion King
2011-2012
Cashier, Target
2011-2011
Salary
$29,000-35,000/Annually
13.00-15.00/Hourly
Skills CPR/First Aid Certified
Accomplishments
Dean's List 2013, fall 2013
References
Shirley Holly, Supervisor, (410)887-0754
Rashida O. Shelton, Manager, (410)887-
0750
Cheryl E. Pasteur, Principal, (410)887-
0748
Daniele E. Hill, Client, (443)694-0691
David Holmes, Grandfather (410)655-
0320
Mike Thickman, Supervisor (410)825-
7426
Laura Lintz, Manager (410)337-3600
Candace Croston, Supervisor (757)615-
8680

5. Mark Laubner, Supervisor, (410)484-
7300 Candice Blackwell, (410-366-8533)

6. Mark Laubner, Supervisor, (410)484-
7300 Candice Blackwell, (410-366-8533)