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1. Strategies for Achieving Best-in-Class
Results in AP Shared Services
Results of a 2013 Study by IOFM
Presented by:
Julie Mai
Esker
Mark Brousseau
Brousseau & Associates

2. Julie Mai
Julie’s 20+ years of experience has included
working with companies in all facets of document
automation — from the early days of faxes moving
from thermal paper to plain paper, to medical
facilities looking to automate medical records, to
companies looking to streamline and automate
order-to-cash and procure-to-pay processes.
Working with Esker the past 5 years, Julie’s
primary focus has been helping customers
“Quit Paper” and move to solutions that add
functionality and visibility to their environment
while decreasing the overall cost of completing
these processes.

3. Mark Brousseau
Mark Brousseau is a noted marketer, analyst,
speaker and writer, with more than 21 years
of experience advising leading providers of
payments and document automation solutions.
Brousseau is President of Brousseau &
Associates, a full-service strategic marketing
and business development firm based in
York, PA. With the largest client base of any
independent firm specializing in the payments
and document automation arenas, Brousseau &
Associates counts among its clients many top
solutions and services providers.

4. About Esker
• Esker helps organizations around the world Quit Paper™
by offering solutions (on-demand or on-premises) to
automate virtually any manual document process.
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Global headquarters in Lyon, France
In business for 28 years
In “the cloud” for 8 years
290 employees
Distributors in over 50 countries
4,500+ SaaS-based customers
50,000+ SaaS-based users

5. Business Runs on Documents

6. Agenda
• Survey Overview
• About the Respondents
• Survey Results
• Conclusion
• Q&A

7. Strategies for Achieving Best-in-Class Results in
AP Shared Services
SURVEY OVERVIEW

8. Survey Overview
Key questions to answer:
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Prevalence of AP shared services?
Level of AP automation in invoice processing?
Primary AP performance metric?
Top improvement initiative for 2013?
Senior management’s perception of AP’s performance?
Improvement strategies used by AP organizations?
What, exactly, are the key trends?

9. Survey Methodology
• Online survey
• Survey presented to thousands of AP professionals
– 118 respondents completed the survey
– 98 respondents answered all of the questions
• 24 questions
– Most could be answered with a single click
• Respondents were given several weeks to take survey

10. Strategies for Achieving Best-in-Class Results in
AP Shared Services
ABOUT THE RESPONDENTS

11. About the Respondents
What is your job title or function?
1%
7%
1%
11%
10%
18%
52%
AP Director
AP Supervisor/Manager
AP Operations
Controller
CFO
Purchasing
IT

12. About the Respondents
What is your company’s annual revenue?
9%
> $5 Billion
10%
$3 Billion to $5 Billion
9%
12%
$1 Billion to $3 Billion
$500 Million to $999.9 Million
7%
$100 Million to $499.9 Million
10%
8%
$50 Million to $99.9 Million
$25 Million to $49.9 Million
9%
26%
$10 Million to $24.9 Million
<$10 Million

13. About the Respondents
What is the principal industry of your organization?
1%
2%
0%
2%
2%
12%
2%
4%
14%
4%
5%
11%
9%
8%
19%
7%
Advertising/Entertainment
Construction/Engineering/Mining
Energy/Utility
Financial Services
Government and Non-Profit
Health Care
High Tech/Teleco
Manufacturing (Consumer Goods)
Manufacturing (Industrial Goods)
Pharmaceuticals & Medical Products
Professional Services
Real Estate
Retail Trade
Transportation
Travel and Leisure
Wholesale/Distribution

14. About the Respondents
What is your company’s annual invoice volume?
15%
8%
11%
66%
< 500,000
500,000 - 1,500,000
1,500,001 - 3,000,000
> 3,000,000

15. About the Respondents
Which best describes your AP organization?
8%
13%
Decentralized, reporting
to the business units
12%
Separate, centralized
department
Part of a regional
shared services center
67%
Part of a
global/multiregional
shared service center

16. About the Respondents
Does your AP organization currently operate in a
Shared Services model?
6%
Not operating in Shared
Services model
26%
Preparing to operate in Shared
Services model
63%
Currently operating in Shared
Services model
5%
Mature Shared Services model

17. Strategies for Achieving Best-in-Class Results in
AP Shared Services
SURVEY RESULTS

18. WATCH THE FULL WEBINAR
Strategies for Achieving Best-in-Class Results in
Accounts Payable Shared Services
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