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eCommere and
Logistics
Why E-Commerce is growing
External Environment-Government and Regulatory
Favorable Demographics
Increasing number of urban household

Growing Rural Penetration in Rural, Urban areas
Proliferation of Mobile devices
Emerging need for convenience
Choice and Access
Innovative Business Models
Convenient payment options
Consumer friendly policies- To capture Online time and Wallet Share
E-Commerce in India
Early Years

Things are improving now

Delay in deliveries

Technology automation

Poor product quality
No manufacturer warranty
Missing part in shipment

Lack of Communication

Sell product and
services

Better integration with vendors
No question ask return policies
Differentiation

Build relationship with
customers
Welcome to 2014
• PEOPLE WILL [SOON] BUY MORE WITH THEIR
CELL PHONES!!
• WALLETS ARE BECOMING AS UNNECESSARY
AS WATCHES
• THE RISE OF SOCIAL COMMERCE !!
• BUY WHERE YOU CONNECT AND CONNECT
WHERE YOU BUY !
• STILL,A SLOW (R)EVOLUTION!
Logistics and ecommerce
 Development of ecommerce is 5-6 times faster than that of the logistic
and express delivery industry.
 eCommerce venture stands on four major pillars to be successful.
Website
Logistics
Payment Gateway
Promotions

The fast emergence of ecommerce in India has opened a new vista for logistics
companies across the country, especially for the express logistics companies.
Preceded by retail, it is now e-tail to determine the fortune of many of the
logistics service providers in India.
Logistics and ecommerce
Boom in ecommerce has resulted in:
Dedicated ecommerce divisions within traditional logistics players
Emergence of new ecommerce logistic specialist
Focus on both “Click and Ship”
Logistics is becoming a key support factor in the success of both the existing
and new entrants
eCommerce forms a leading factor in the growth of India’s logistics industry

eCommerce is a big opportunity and logistics companies are moving fast to
build the right capabilities and capacity
Challenges for E-Commerce companies in India
Pin code reach-Last
Mile Delivery

COD option and
COD reconciliation

Maintaining
Customer
relationship

Trust of 3rd party
vendor

Ship to delivery
time

Package
Cost(Separate
delivery for same
order)

Cost per kg and
collection cost for
COD orders

Size of
product(Weight
and Volume)

Reverse Logistics

COD problem, can be solved following the other markets, where 80-85% prepaid
happens now and 15 % COD
Ecommerce Logistics-The essentials
Pin code
covered/Last Mile
Delivery
Dedicated
Relationship
Manager/Call
Center Support

Packaging

Own Network vs
3rd Party Network

Delivery times for
Tier 1, Tier 2, Tier 3
and Tier 4 cities /
regions

Rates

Technology
Support

Damage and return
policy

Forward and
Reverse Logistics

Weight vs Rate

Warehouse
Management
System

RTO
Importance of Efficient Shipping for Retail &
eCommerce Companies
Delivery on time

No Damage

Tracking and
Tracing of
Shipment by user

High Delivery
efficiency

Delivery as per
customer
requirements

Keeping track of
inventory

Handling shipping
efficiently

IT integrated Order
Management
System

Fast Shipping
Services
Logistic Solutions for eCommerce
•

Gati E-Connect is the e-Commerce solutions vertical of Gati Ltd, India’s
pioneer and leaders in Express Distribution and Supply Chain Solutions.

•

We provide multiple solutions for the e-Tailers:
– Hub to hub movement of goods
- Last Mile Delivery
– Packing
- COD facility
– Warehousing
- Reverse/return pick ups
– IT and Automation solutions
- Dedicated Customer Care
Reach across 653 out of 657 districts , 6700+ direct pin codes and 14000
special pin codes,4 E-fulfillment centers and 61 ware houses across India.

•

•

End-to-end e-Commerce Logistics Solutions provider
Multi Modal Delivery Solutions

Premium Services

Express Services

Same Day Pick and
Pack

Reverse Pick up

• High Speed Air cargo
movement service

• High Speed Surface cargo
movement service

• Movement of refused
shipments back to the
vendor

• Designed to deliver time
critical shipments

• Direct connectivity to
major locations in India.

• Shipment picked, packed
and delivered to
customer on the same
day as ordered

• Assures delivery
attempts within 24 hrs,
48 hrs and +48 hrs

• Synchronized Hub &
Spoke system for swift
and safe delivery

• High speed Air cargo
movement service

•8 Air Transit Centers
27 Air Operating center

• Fleet of over 4000
vehicles, 500 bikes.
782 routes across India

• Packing centres at Delhi,
Mumbai, Bangalore and
Chennai

• Highly time critical

• Movement of
replacements asked by
the customer
Thank You

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Gati : eCommerce and Logistics

  • 2. Why E-Commerce is growing External Environment-Government and Regulatory Favorable Demographics Increasing number of urban household Growing Rural Penetration in Rural, Urban areas Proliferation of Mobile devices Emerging need for convenience Choice and Access Innovative Business Models Convenient payment options Consumer friendly policies- To capture Online time and Wallet Share
  • 3. E-Commerce in India Early Years Things are improving now Delay in deliveries Technology automation Poor product quality No manufacturer warranty Missing part in shipment Lack of Communication Sell product and services Better integration with vendors No question ask return policies Differentiation Build relationship with customers
  • 4. Welcome to 2014 • PEOPLE WILL [SOON] BUY MORE WITH THEIR CELL PHONES!! • WALLETS ARE BECOMING AS UNNECESSARY AS WATCHES • THE RISE OF SOCIAL COMMERCE !! • BUY WHERE YOU CONNECT AND CONNECT WHERE YOU BUY ! • STILL,A SLOW (R)EVOLUTION!
  • 5. Logistics and ecommerce  Development of ecommerce is 5-6 times faster than that of the logistic and express delivery industry.  eCommerce venture stands on four major pillars to be successful. Website Logistics Payment Gateway Promotions The fast emergence of ecommerce in India has opened a new vista for logistics companies across the country, especially for the express logistics companies. Preceded by retail, it is now e-tail to determine the fortune of many of the logistics service providers in India.
  • 6. Logistics and ecommerce Boom in ecommerce has resulted in: Dedicated ecommerce divisions within traditional logistics players Emergence of new ecommerce logistic specialist Focus on both “Click and Ship” Logistics is becoming a key support factor in the success of both the existing and new entrants eCommerce forms a leading factor in the growth of India’s logistics industry eCommerce is a big opportunity and logistics companies are moving fast to build the right capabilities and capacity
  • 7. Challenges for E-Commerce companies in India Pin code reach-Last Mile Delivery COD option and COD reconciliation Maintaining Customer relationship Trust of 3rd party vendor Ship to delivery time Package Cost(Separate delivery for same order) Cost per kg and collection cost for COD orders Size of product(Weight and Volume) Reverse Logistics COD problem, can be solved following the other markets, where 80-85% prepaid happens now and 15 % COD
  • 8. Ecommerce Logistics-The essentials Pin code covered/Last Mile Delivery Dedicated Relationship Manager/Call Center Support Packaging Own Network vs 3rd Party Network Delivery times for Tier 1, Tier 2, Tier 3 and Tier 4 cities / regions Rates Technology Support Damage and return policy Forward and Reverse Logistics Weight vs Rate Warehouse Management System RTO
  • 9. Importance of Efficient Shipping for Retail & eCommerce Companies Delivery on time No Damage Tracking and Tracing of Shipment by user High Delivery efficiency Delivery as per customer requirements Keeping track of inventory Handling shipping efficiently IT integrated Order Management System Fast Shipping Services
  • 10. Logistic Solutions for eCommerce • Gati E-Connect is the e-Commerce solutions vertical of Gati Ltd, India’s pioneer and leaders in Express Distribution and Supply Chain Solutions. • We provide multiple solutions for the e-Tailers: – Hub to hub movement of goods - Last Mile Delivery – Packing - COD facility – Warehousing - Reverse/return pick ups – IT and Automation solutions - Dedicated Customer Care Reach across 653 out of 657 districts , 6700+ direct pin codes and 14000 special pin codes,4 E-fulfillment centers and 61 ware houses across India. • • End-to-end e-Commerce Logistics Solutions provider
  • 11. Multi Modal Delivery Solutions Premium Services Express Services Same Day Pick and Pack Reverse Pick up • High Speed Air cargo movement service • High Speed Surface cargo movement service • Movement of refused shipments back to the vendor • Designed to deliver time critical shipments • Direct connectivity to major locations in India. • Shipment picked, packed and delivered to customer on the same day as ordered • Assures delivery attempts within 24 hrs, 48 hrs and +48 hrs • Synchronized Hub & Spoke system for swift and safe delivery • High speed Air cargo movement service •8 Air Transit Centers 27 Air Operating center • Fleet of over 4000 vehicles, 500 bikes. 782 routes across India • Packing centres at Delhi, Mumbai, Bangalore and Chennai • Highly time critical • Movement of replacements asked by the customer