2. Contents
Euro Consulting EMEA • i
• Total iGaming IT Solutions On Demand 1
• Oracle RightNow, Chat Cloud Service 2
• Oracle RightNow, Email Mgmt Cloud Service 3
• Oracle RightNow, Dynamic Agent Desktop 4
• Oracle RightNow, Oracle Communications 5
• Oracle RightNow, Social Experience 6
• iGaming Business & IT Professional & Expert Services 7
• Euro Consulting EMEA, Contact Us 8
• Euro Consulting EMEA
“Total iGaming Business & IT Solutions On Demand”
3. “Total iGaming IT Solutions On Demand”
RTN
Oracle RightNow
CRM
Oracle CRM Fusion
Analytics Cloud Service
Chat Cloud Service
Email Mgmt Cloud Service
Dynamic Agent Desktop
Oracle Communications
Social Experience
Built In Analytics
Customer Master
Sales
Incentive Compensation
Mobile & Outlook Integration
Territory & Quota Mgmt
KPI, Dashboard & Extensibility FW
Marketing
RTN
Marketing
Euro Consulting EMEA
Marketing
CRM Fusion
Marketing
Oracle Fusion ERP Data Warehouse
Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects
OBIEE
Oracle Business Intelligence
Enterprise Edition Suite
•“Out of the box”IT Package
• No Customisation Required
• No Infrastucture Required
• No Infrastucture Cost
• Fixed Implementation Cost
Euro Consulting EMEA is an Oracle Gold Partner and are offering our ‘Total iGaming IT Solutions On Demand’ industry solution
designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company.
Euro Consulting EMEA have successfully launched an ‘out of the box’ solution for the iGaming industry that requires no or
little configuration, no infrastructure or support costs. Our iGaming solution covers CRM, Live Chat, Marketing and a Business
Intelligence platform from Oracle’s best of breed product stack.
We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage,
global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to
market, reduce costs, and deliver a competitive edge.
Euro Consulting EMEA • iGaming IT Solutions • 1
4. Oracle RightNow
Chat Cloud Service
Key Features
• Agent, customer, or activity-driven
chat
• Customizable chat link, icon, and
consumer interface
• Multidevice chat—from PCs,
smartphones, tablets, and more
• Chat conferencing, transfer, and
supervisor monitoring
• Access to Oracle RightNow
Knowledge Cloud Service before,
during, and after chat sessions
Key Benefits
• Increase sales conversion rate and
average order size
• Reduce shopping cart abandonment
• Achieve highest customer
satisfaction compared to other
channels
• Reduce call center costs and
increase efficiency
Oracle RightNow Chat Cloud Service enables
companies to provide a premium Web experience
that delivers proven results, including higher
customer satisfaction, increased conversion, and
improved efficiency. It provides a way to engage
customers before they abandon their purchases and
also assist Website visitors who are having problems
solving service issues on their own. Sessions can be
initiatedbycustomersortriggeredproactively,based
on company-defined rules. With Oracle RightNow
Chat Cloud Service, agents can always guide your
customers to the best answers and outcomes.
bridging the gap between self-service and agent assistance
“Total iGaming IT Solutions On Demand”
Euro Consulting EMEA • iGaming IT Solutions • 2
5. Oracle RightNow
Email Mgmt Cloud Service
Key Features
• Inquiry management
• Single integrated knowledgebase
• Tracking
• Customer management
Key Benefits
• Increase agent productivity with
standard response templates and
access to knowledgebase
• Improve first-touch resolution with
auto-suggested solutions
• Increase customer satisfaction and
save processing time by providing
agents with complete customer inter-
action history
Many organizations today are flooded with e-mails.
And although these e-mails represent important
communications from customers, tracking and
respondingtothemcanbetaxing,strainingresource-
strapped contact centers and frustrating customers.
Oracle RightNow Email Management Cloud
Service helps you stay ahead, tracking responses,
automating answers from the knowledgebase,
and escalating highly emotional e-mails. Your
agents and your customers will thank you for it.
improve agent productivity, increase customer satisfaction
Euro Consulting EMEA • iGaming IT Solutions • 3
6. Oracle RightNow
Dynamic Agent Desktop
Key Features
• Dynamic guidance to step
agents through work flow
processes with structured and
unstructured contextual cues
• Unified enterprise data centralized
and presented contextually
• Telephony integration enabling
desktop softphone, computer
telephony integration (CTI) screen
pop, and universal queuing
• Cloud delivery for rightsizing to
match dynamics of business
• Interfaces and workflow processes
configurable by business users
• Channel integration for seamless,
unified management of customer
interactions via traditional and social
channels
Key Benefits
• Increase customer and agent
satisfaction
• Increase agent productivity and
lower cost
• Ramp up new agents faster
• Provide consistent customer
experiences across channels
• Adapt quickly to changing business
needs
Oracle RightNow Dynamic Agent Desktop Cloud
Service guides agents with contextually relevant
real-time knowledge so they can quickly address
their immediate customer issue. By unifying
enterprise systems and guiding call center agents
through business processes across channels,
agent pools, and geographies, Oracle RightNow
Dynamic Agent Desktop Cloud Service delivers
happy customers and highly productive agents.
fast, accurate, consistent customer experiences across all channels
Euro Consulting EMEA • iGaming IT Solutions • 4
7. Oracle RightNow
Oracle Communications
Key Benefits
• Seamless cross-channel
purchasing and services
experiences
• Personalized offers and
interactions
• Fast time-to-market to meet
customer demand
• First-right ordering
• Rapid fulfillment
• Reduced order fallout
• Accurate billing
Communication Service Providers (CSPs) around
the world are looking for ways to offer an engaging
Customer Experience (CX) so that they may expand
their customer base, retain existing customers,
and monetize on these relationships. To harvest
these benefits CSPs need to address CX at all
customer touch points. Oracle has developed the
CX Reference Architecture for Communications
to help CSPs delivering a superior experience to
their customers in all touch points throughout
the Customer Experience lifecycle. The Oracle
CX reference Architecture is founded on proven
solutions and best-in-class applications and
will enable CSPs to adopt a holistic approach to
Customer Experience across standard processes
from front office channels to back office operations.
Euro Consulting EMEA • iGaming IT Solutions • 5
8. Oracle RightNow
Social Experience
Key Benefits
• Deliver a seamless customer
experience regardless of where or
how customers interact with you
• Create customer loyalty, and
generate enthusiasm for your brand
• Harness word of mouth to derive
more value from your marketing
spending
• Quickly and proactively address
customer concerns
• Enable customer collaboration to
drive support and innovation
• Leverage user-generated content to
build your knowledge foundation
• Make it easy for customers to
find the answers they need across
channels
• Capture unstructured social insights
along with formal feedback through
Oracle RightNow Feedback Cloud
Service
• Earn a reputation for being open,
collaborative, and responsive
The social Web has given consumers more influence
over brands than ever. For organizations this shift
brings new challenges and opportunities to win
loyalty. Oracle RightNow Social Experience enables
brandstoharnessconsumerinfluenceandpassionin
service of the brand. From social media monitoring
to branded online communities to a full-service
Facebook experience, it is designed to extend
experience to the places where consumers are
learning, sharing, and buying across the social Web.
an unbeatable customer experience
Euro Consulting EMEA • iGaming IT Solutions • 6
9. iGaming Business & IT Solutions
Total iGaming Business & IT Solutions
On Demand
iGaming Business Consultancy:
• Audit Services
• License Compliancy
• Gaming License Application
Assistance
• iGaming Business Planning
• Affiliate Management
Consultancy
• CRM Business
Consultancy
• CRM Project Management
• Marketing Business
Consultancy
• Marketing Project
Management
• Cashier/ Payment System
Consultancy
• Multi Language Contact Centre
Customer Service Support 24/7
• Executive Placement
• Business Staffing Support
• White Label iGaming Setup
• Risk Management
• Payroll Services
• Accountancy 5% Fixed
Corporation Tax Model
• Company Set up
• Staffing/Payroll Services
iGaming IT Consultancy:
• CRM “Igaming On Demand”
Platform For Sales & Customer Service
“Oracle RightNow” “Oracle Fusion CRM”
“Oracle CRM On Demand”
• Integrated Marketing “iGaming
On Demand” Platform
• Website Design & Hosting Services
• iGaming Business Intelligence
Platform “Oracle OBIEE”
• iGaming ERP Platform
“Oracle Fusion Applications”
“Oracle Financials”
• CRM and Marketing
Project Management
• On Demand iGaming Technical
Professional & Expert Services
• Mobile iGaming Development
for OSX & Android
• Smart TV iGaming Development
• Infrastructure Consultancy
• Cisco “Plug and Play” VOIP
International Telephone System
• CRM Live Chat Solution
“Oracle RightNow”
• SMS Worldwide Marketing
all Networks
“Total iGaming Business & IT Solutions On Demand”
Professional & Expert Services
Euro Consulting EMEA • 7
