iGaming Solutions On Demand | Euro Consulting EMEA

INTRODUCTION
• INTRODUCTION
• iGAMING BUSINESS SOLUTIONS
• iGAMING BUSINESS SERVICES
• EXECUTIVE STAFFING CONSULTANCY
• BUSINESS INTELLIGENCE
• CRM

CONTENTS
1
2
3
5
5
7

• WHITE LABEL SOLUTIONS
• COMPLIANCE CONSULTANCY
• GAMING LICENSE APPLICATION
• WHITE LABEL GAME PROVIDERS
• ARE YOU THE NEXT iGAMING ENTREPRENEUR...
• WHITE LABEL CONSULTANCY

8
9
11
15
19
21

• iGAMING IT SOLUTIONS
• iGAMING IT SERVICES
• ‘OUT OF THE BOX’ iGAMING IT SOLUTION
• ORACLE RIGHTNOW | CRM | LIVE CHAT

22
23
25
26

• BIG DATA ANALYTICS

37

• iGAMING MARKETING DEVELOPMENT SOLUTIONS

39

• EURO CONSULTING EMEA | SOCIAL MEDIA

40

Euro Consulting EMEA have only printed a limited number of
copies of this brochure. This is due to company policy of cutting
down on printing in order to help the environment. To Request
in electronic format, please email info@euroconsulting-emea.eu
Save paper, save trees. Please consider the environment.

TOTAL iGAMING SOLUTIONS ON DEMAND

EURO CONSULTING EMEA
Euro Consulting EMEA is in the ideal position to assist your iGaming
company. With Extensive experience, knowledge and specialist skills,
Euro Consulting EMEA offers full end-to-end solutions.
We pride ourselves as being the most efficient companies in European
and US Markets, focusing on Business Processes, IT Solutions, Security,
White Label Solutions, Marketing and most importantly ROI.
Euro Consulting EMEA can find a suitable solution for every individual or
companies budget, most importantly we are your partners, we ensure
success we share your ambition. Our company has many success story’s
ranging from the small iGaming companies to some of the largest in the
world.
Contact us for free initial consultancy.
Euro Consulting EMEA | Total iGaming Solutions

Business | IT | White Label | Marketing
EURO CONSULTING EMEA | 1


TOTAL iGAMING BUSINESS SOLUTIONS ON DEMAND
Professional & Expert iGaming Business Services:

• Staffing/Payroll Services

• Audit Services

• License Compliancy

• Gaming License Application Assistance

• iGaming Business Planning

• Affiliate Management Consultancy

• CRM Business Consultancy

• CRM Project Management

• Marketing Business Consultancy

• Marketing Project Management

• Cashier/ Payment System Consultancy

• Multi Language Contact Centre

• Customer Service Support 24/7

• Executive Placement

• Business Staffing Support

• White Label iGaming Setup

• Risk Management

• Payroll Services

• Accountancy Corporation Tax Model

• Company Set up



EXECUTIVE STAFFING CONSULTANCY
Euro Consulting EMEA prides itself by providing your company with endto-end professional & expert services.
Euro Consulting EMEA focuses exclusively on the successof your company.
Our Executive Staffing Consulting approach is relationship driven. We
regard ourselves both as consultant and partner, truly understanding
your requirements and geared to provide you with positive outcomes at
all stages of our relationship.
Through our international offices, Euro Consulting EMEA have a global
network of the most skilled, qualified and experienced candidates,
insuring that we provide you with the highest level of results.
With the level of expertise & efficiency, we feel we have created a OneStop-Shop for services, which is a unique service to offer our clients today.

BUSINESS INTELLIGENCE
Euro Consulting EMEA’s “Oracle BI (Business Intelligence) Health-Check”
delivers a thoroughgoing and sufficient assessment of a BI Implementation
from a technical and a practical perspective. Working solely on the
Oracle Business Intelligence product stack, our BI Architects are widely
recognised as some of the top OBIEE, OBI Applications and ODI architects
in Europe. Our Oracle BI Health-Check will assure the complete Business
Intelligence product stack, from the end user Dashboards and Reports
through to the underlying Data-Warehouse.
Our experts deliver on Oracle’s commitment to ensure that you benefit
from a trusted lifetime partnership with Euro Consulting. Euro Consulting
EMEA is one of Europe’s most experienced Business Intelligence consulting
firms and is primarily focused on assisting clients in achieving a significant
return on their Business Intelligence investments.
“Euro Consulting EMEA’s Business Intelligence Services. Delivering detailed and thorough
analyitics of your business.”



CRM | Customer Relationship Management
Euro Consulting EMEA can assist you in implementing the very latest in
CRM technology or in developing a proven CRM technology solution
that is new to your company environment. As a leading Oracle Certified
Partner, our extensive experience allows us to deliver best-in-class advice,
feasibility, implementation and support, ensuring you get the most out
of your CRM investments. Whilst we focus on delivering premium CRM
Services to our clients, we also look to add value to your CRM investments
by increasing Return on Investment and lowering Total Cost of Ownership.
Our CRM consultants are highly trained, highly skilled and experienced
across numerous vertical markets; our knowledge extends to mixed
database and application environments and with over 20 European
consultants it is likely that the challenges you face in your next project
have already been successfully met by one or more of our team in the
past.
Our Oracle Consultancy services range from delivering CRM application
health checks to assisting in the implementation of your CRM migration
or CRM upgrade. They also include project scoping, design services,
business intelligence, disaster recovery, application/database security
and application support. We now cover over 80% of Oracle’s ever
growing portfolio of technologies.
“At Euro Consulting We are often called in to work alongside other Large consulting Firms
(especially Siebel- implementation consulting firms) that are inadequately skilled or too
expensive. Our clients identify the problems around on implementations and seek our
advise from our CRM Experts. Our Professional and Expert Services are from time acquired
by Oracle Consulting to inject real product or Industry Specific experience. With 10 years
actual Hands on experience we are your CRM Partner.”



COMPLIANCE CONSULTANCY
Euro Consulting- EMEA Compliance Consultancy offers you outsourced
regulatory-compliance support services specified for the iGaming sector.
Through our full-fledged iGaming Department we provide a‘one-stop
shop’ service to our clients.
Although principally engaged in assisting clients to obtain gaming
licenses in Malta and to comply with the remote gaming regulations in
Malta, Euro Consulting offers its clients other consultancy and advisory
services which include legal, taxation, accounting, payroll, recruitment
and auditing services (finance and IT).
As a consultancy firm it is our responsibility to continuously follow any
change of regulations that the LGA (Lotteries and Gaming Authority)
issue in order to assure that our client’s application process will run
smoothly which will be ensured by our qualified law consultants. We
work closely with you, first to establish your needs, and then to provide
tailored, practical solutions.
With over 10 years experience within the IT industry we can offer our
clients a best in class IT solutions designed specifically for the igaming
industry which meets LGA (Lotteries and Gaming Authority) standards.



GAMING LICENSE APPLICATION
According to Malta Internet Gambling laws, license of any class is issued
for five years and could be renewed thereafter for the same periods.
The obligatory requirements in Malta Online Gambling Regulation is to
locate physically in the country the significant part of the online betting
or gaming operations.
To provide Internet betting/gaming services in Malta one should apply
for a license of the relevant class :
• Class 1 covers casino-type games, skill games and online lotteries and
is for operators responsible for the risk on repetitive games;
• Class 2 comprises fixed odds betting, pool betting and spread betting
and is for operators responsible for the risk on events based on a
matchbook;
• Class 3 includes P2P, poker network, betting exchange and game
portals and is for operators taking a commission from promoting and/or
betting games;
• Class 4 permits to host and manage remote gaming operators
excluding the licencee himself and is for software vendors.
License Requirements
For a person to be engaged in online gaming in Malta you must be
licensed by the LGA (Lotteries and Gaming Authority) www.lga.org.mt.
The qualification is as follows:
• Be fit and proper – have no criminal convictions
• Have a limited liability company registered in Malta
• Be able to prove the limited company in Malta has sufficient reserves
for payment of player winnings and deposits are ensured.
• Have a key official based in Malta – Every license must have a director
of the company be resident in Malta that ensures the its due diligence of
the organisation is effectively carried out.
• Present a working business plan for your iGaming company


GAMING LICENSE APPLICATION
At Euro Consulting, our team of Advisors can guide you through this
very complicated process, our iGaming business team have years of
experience ensuring that all applications have a 100% Success rate.
Working closely with the LGA (Lotteries and Gaming Authority) our business
advisors can ensure a professional, quality service, a reliable partnership
to ensure your investment is taken seriously. At Euro Consulting EMEA we
can provide advisory services along every step of the process. Let build
your business plan for the future by working with our igaming - expert
services team based locally in Malta.
For more information please contact our Business Team today on
00356 277 80717
or email us at
info@euroconsulting-emea.eu
If for whatever reason as a licence is declined Euro Consulting can
provide you with the best White Label services in the industry. Please see
our white label services for more information.



WHITE LABEL GAME PROVIDERS
Providing White Label Companies with gaming platforms from,
Novomatic, Amaya, Microgaming, Playtech, Net Ent & IGT, to name a
few.
Novomatic
Euro Consulting EMEA’s White Label Consultancy can provide your
iGaming company with the ‘best of breed’ games from Novomatic on
your site. Novomatic is a producer and provider of high-tech iGaming
equipment. You are able to select from wide range of highly regarded
games that are available from Novomatic’s archive. Euro Consulting
EMEA’ White Label Solutions allows you to host Novomatic’s games on
your current platform, integrating with your own infrastructure. Novomatic
has a proven record and and is a trusted provider of quality games for
iGaming White Label companies.
Microgaming
Microgaming is regarded as one of the worlds largest provider of
iGaming software for White Label Companies. Euro Consulting EMEA’s
relationship with Microgaming guarantees your iGaming Company with
innovative and reliable Multi-Lingual game solutions for Live Casino, Live
Poker, Live Bingo and Slots amongst others. Microgaming is an award
winning technology company with extensive experience of almost 20
years in creating and providing games across land-based casinos, online
gaming and mobile platforms. Euro Consulting EMEA have partnered
up with Microgaming to provide our clients with the very best of online
gaming solutions.
PlayTech
Euro Consulting EMEA can offer a flexible platform for web-based
and mobile solutions with Playtech Games, ideal for your White Label
Solution. Euro Consulting EMEA are able to integrate Playtech games
easily to the existing infrastructure of an iGaming White Label Company.
With Playtech providing Such a wide range of quality multi-lingual online
games, Euro Consulting EMEA’s White Label Consultancy can offer the
solutions to fulfil your requirements.



WHITE LABEL GAME PROVIDERS
Net Ent
Euro Consulting EMEA’s White Label Consultancy have teamed up with
Net Entertainment offering a complete suite of online and mobile games
of the highest quality. Net Entertainment are one of the worlds leading
online game suppliers. Euro Consulting EMEA can provide Slots, Casino,
Poker and Lotteries, these are just a few examples of what you can get
from Net Entertainment. Euro Consulting EMEA enables your iGaming &
White Label Company to host such games from your site where you can
choose from Net Entertainment’s large library of Solutions to suit you.
Amaya
Euro Consulting EMEA & Amaya an Provide you with all the platform
solutions you require to attract players to play on your site, making you
a successful iGaming Organisation. Euro Consulting EMEA offer Amaya’s
platforms that Consists of Sports, Casino, Slots and Poker. Amaya share
the same beliefs as Euro Consulting EMEA’s White Label Consultancy,
where the key to a successful iGaming company is engaging players
with an innovative approach whilst maintaing trust. Euro Consulting
EMEA’s White Label Consultancy can provide you with Amaya’s games
for online, mobile and even land-based platforms.
IGT
IGT, known as International Game Technology was founded almost 30
years ago, making IGT one of the most experienced companies that
specialise in gaming technology. Originally IGT was set up to provide
land based Casinos with slot machines, and as the gaming industry
developed to online platforms, so did IGT. Euro Consulting EMEA’s White
Label Consultancy are able to provide you with IGT game platforms
that const of Casino, Slots & Video Poker. With IGT, Euro Consulting EMEA
can provide your iGaming Company with another high quality platform
solution option for your iGaming business.
With Euro Consulting EMEA’s White Label Consultancy, you can be sure
that we will find the right solution for your imaging company and games
platform solutions.



ARE YOU THE NEXT iGAMING ENTREPRENEUR...
Online Casino Opportunity
White Label Consultancy - One of the more lucrative business
opportunities on the Internet can be found in the online casino industry.
As an incentive for individuals to initiate their own some of the larger
online gaming casino enterprises are offering individual white label
casinos for ease of entry into the industry.
These gaming sites entitle the owner to exclusive gaming rights on that
site, and the sites are set up in this way. An established online casino
will sell his new “partner” his online gaming software for casino game
downloads, as well as offering his partner a choice of brand name and
logo.
The larger casino will set up all aspects of the online casino business for
the white label casino, including software customization and design,
customer service, web design and maintenance and internal marketing.
This leaves the white label partner with no pressing issues and, in return,
the partner pays the oversight company generally can pay just up ot
100k. Various engagement models vary in price.
Advantages of White Label Casinos
White label casinos can be up and in operational order within a relatively
short period of time. They are smaller branches of larger online casino
enterprises that can be developed under an independent name and
banner. They are also a great way for online casino software developers
to garner new customers.
The oversight online casino company benefits from the arrangement,
due to the money it receives from the newly-formed white label casino.
Additionally, the entrepreneur investing in the ownership of the white
label casino profits from the moderate charge to set up the casino and
bring it into its operational phase.
For his time and money, the entrepreneur can start raking in profits from
the operation of his own online casino. White label casinos are springing
up all over the Internet, and some of the larger plan to expand their
white label casino development over the next two years. It is obvious
that white label casinos present a real growth potential for the online
casino industry in the very near future.


WHITE LABEL CONSULTANCY
Euro Consulting EMEA offers end to end white label consultancy and
set up for entrepreneurs, we pride ourselves as being the most efficient
companies in European and US Markets, focusing on Customer
Satisfaction, Security and most importantly ROI.
We can offer some of the best iGaming platforms, Skins and the best
available games available in todays very competitive market for Casino,
Skill Games, Bingo, Poker and Sports Betting. At Euro Consulting EMEA
we give you the consultancy to make the correct decision based on
our years of experience in the iGaming industry, we can guarantee the
best possible deal for your investment, ensuring your time is not wasted
speaking to multiple White Label Companies.
With over 10 years WORLDWIDE CRM and Marketing Experience, our
business consultants ensure you have the correct Marketing Strategy and
brand that stands out from the competition. At Euro Consulting EMEA we
have the best in breed marketing applications to ensure your company
will grow from day one. Within our business team our experts can advise
on all other iGaming business needs such as Affiliation Management,
Marketing Consultancy, iGaming Training Services and Ongoing Support.

Euro Consulting EMEA can find a suitable solution for every individual or
companies budget, most importantly we are your partners, we ensure
success we share your ambition.
Our consultancy work have Many success story’s ranging from the small
iGaming companies to some of the largest in the world with turnovers of
around €2BILLION per year.
Contact us for a free initial discussion.



TOTAL iGAMING IT SOLUTIONS ON DEMAND
Professional & Expert iGaming IT Services:

• CRM - Platform For Sales & Customer Service

• Oracle RightNow

• Integrated Marketing Platform

• Website Design & Hosting Services

• Business Intelligence Platform

• ERP Platform

• CRM and Marketing Project Management

• Technical Professional & Expert Services

• Mobile iGaming Development For OSX & Android

• Smart TV iGaming Development

• Infrastructure Consultancy

• “Plug and Play” VOIP International Telephone System

• CRM Live Chat Solution

• SMS Worldwide Marketing

• BIG DATA Analytics

Euro Consulting EMEA is an Oracle Gold Partner and are offering our
‘Total iGaming IT Solutions On Demand’ industry solution designed specifically to maximise Business Development and Customer Relationship
Management for your iGaming company.
Euro Consulting EMEA have successfully launched an ‘out of the box’
solution for the iGaming industry that requires no or little configuration,
no infrastructure or support costs. Our iGaming solution covers CRM, Live
Chat, Marketing and a Business Intelligence platform from Oracle’s best
of breed product stack.
We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global
reach, and a flexible delivery model, which is designed for the needs of
each client. Our Industry solution increases time to market, reduce costs,
and deliver a competitive edge.


TOTAL iGAMING IT SOLUTIONS ON DEMAND
Euro Consulting EMEA iGaming IT Solution:

• “Out of the box” IT Package

• No Customisation Required

• No Infrastucture Required

• No Infrastucture Cost

• Fixed Implementation Cost

RTN
Oracle RightNow

CRM
Oracle CRM Fusion

Analytics Cloud Service
Chat Cloud Service
Email Mgmt Cloud Service
Dynamic Agent Desktop
Oracle Communications
Social Experience

Built In Analytics
Customer Master
Sales
Incentive Compensation
Mobile & Outlook Integration
Territory & Quota Mgmt
KPI, Dashboard & Extensibility FW

Marketing
Euro Consulting EMEA
Marketing

CRM Fusion
Marketing

Oracle Fusion ERP

RTN
Marketing

Data Warehouse

Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects

OBIEE

Oracle Business Intelligence
Enterprise Edition Suite

BIG DATA
Analytics



iGAMING LIVE CHAT SOLUTION - Oracle RightNow
Oracle RightNow Chat Cloud Service enables companies to provide a
premium Web experience that delivers proven results, including higher
customer satisfaction, increased conversion, and improved efficiency.
It provides a way to engage customers before they abandon their
purchases and also assist Website visitors who are having problems
solving service issues on their own. Sessions can be initiated by customers
or triggered proactively, based on company-defined rules. With Oracle
RightNow Chat Cloud Service, agents can always guide your customers
to the best answers and outcomes.
Key Features

Key Benefits

• Agent, customer, or activitydriven chat

• Increase sales conversion rate
and average order size

• Customizable chat link, icon,
and consumer interface

• Reduce shopping cart
abandonment

• Multidevice chat—from PCs,
smartphones, tablets, and more

• Achieve highest customer
satisfaction compared to other
channels

• Chat conferencing, transfer,
and supervisor monitoring

• Reduce call center costs and
increase efficiency

• Access to Oracle RightNow
Knowledge Cloud Service before,
during, and after chat sessions

Bridging the gap between self-service and agent assistance.



EMAIL MGMT CLOUD SERVICE
Many organizations today are flooded with e-mails. And although these
e-mails represent important communications from customers, tracking
and responding to them can be taxing, straining resource- strapped
contact centers and frustrating customers. Oracle RightNow Email
Management Cloud Service helps you stay ahead, tracking responses,
automating answers from the knowledgebase, and escalating highly
emotional e-mails. Your agents and your customers will thank you for it.

Key Features

Key Benefits

• Inquiry management

• Increase agent productivity with
standard response templates and
access to knowledgebase

• Single integrated
knowledgebase
• Tracking
• Customer management

• Improve first-touch resolution
with auto-suggested solutions
• Increase customer satisfaction
and save processing time by
providing agents with complete
customer interaction history

Improve agent productivity, increase customer satisfaction.



DYNAMIC AGENT DESKTOP
Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents
with contextually relevant real-time knowledge so they can quickly
address their immediate customer issue. By unifying enterprise systems
and guiding call center agents through business processes across
channels, agent pools, and geographies, Oracle RightNow Dynamic
Agent Desktop Cloud Service delivers happy customers and highly
productive agents.
Key Features

Key Benefits

• Dynamic guidance to step
agents through work flow
processes with structured and
unstructured contextual queues

• Increase customer and agent
satisfaction

• Unified enterprise data
centralized and presented
contextually
• Telephony integration enabling
desktop softphone, computer
telephony integration (CTI) screen
pop, and universal queuing

• Increase agent productivity and
lower cost
• Ramp up new agents faster
• Provide consistent customer
experiences across channels
• Adapt quickly to changing
business needs

• Cloud delivery for rightsizing to
match dynamics of business
• Interfaces and workflow
processes configurable by
business users
• Channel integration for
seamless, unified management
of customer interactions via
traditional and social channels
Fast, accurate, consistent customer experiences across all channels.


ORACLE COMMUNICATIONS
Communication Service Providers (CSPs) around the world are looking for
ways to offer an engaging Customer Experience (CX) so that they may
expand their customer base, retain existing customers, and monetize on
these relationships. To harvest these benefits CSPs need to address CX
at all customer touch points. Oracle has developed the CX Reference
Architecture for Communications to help CSPs delivering a superior
experience to their customers in all touch points throughout the Customer
Experience lifecycle. The Oracle CX reference Architecture is founded
on proven solutions and best-in-class applications and will enable CSPs
to adopt a holistic approach to Customer Experience across standard
processes from front office channels to back office operations.
Key Benefits
• Seamless cross-channel purchasing and services experiences
• Personalized offers and interactions
• Fast time-to-market to meet customer demand
• First-right ordering
• Rapid fulfillment
• Reduced order fallout
• Accurate billing



SOCIAL EXPERIENCE
The social Web has given consumers more influence over brands than
ever. For organizations this shift brings new challenges and opportunities
to win loyalty. Oracle RightNow Social Experience enables brands to
harness consumer influence and passion in service of the brand. From
social media monitoring to branded online communities to a full-service
Facebook experience, it is designed to extend experience to the places
where consumers are learning, sharing, and buying across the social
Web.
Key Benefits
• Deliver a seamless customer experience regardless of where or how
customers interact with you
• Create customer loyalty, and generate enthusiasm for your brand
• Harness word of mouth to derive more value from your marketing
spending
• Quickly and proactively address customer concerns
• Enable customer collaboration to drive support and innovation
• Leverage user-generated content to build your knowledge
foundation
• Make it easy for customers to find the answers they need across
channels
• Capture unstructured social insights along with formal feedback
through Oracle RightNow Feedback Cloud Service
• Earn a reputation for being open, collaborative, and responsive

An unbeatable customer experience.



BIG DATA ANALYTICS
Big Data is identified as the new era in data exploration and Business
Intelligence, Designed to enhance your business processes.
Euro Consulting EMEA’s extensive knowledge of the iGaming industry,
along with the highest skilled Big Data Consultants, results with Euro
Consulting EMEA uniquely positioned to help clients design, develop and
execute a big data strategy as well as utilizing existing processes.
What is Big Data...
Big Data is exactly as the name suggests. Big Data is the management of
the all information that pours in and out of every organization frequently.
This information is processed and analyzed, delivering powerful results
and insights into your business – Big Data Analytics. Big Data will point out
any faults into business processes that may affect productivity and ROI.
Advantages of Big Data for your iGaming Company;

• Be proactive about Privacy & Security

• Insights into the health of your company assets

• Detect and prevent fraudulent behavior

• Make decisions based on accurate facts in real time.

• Indicating Patterns and links to prevent fraud

• Know your Customers

• Maximize Customer Interaction Experience

• The correct Strategies in place

• Improve efficiency of financial controlling

• Analyze Profits – Business Intelligence

• Improving Risk Management

• Protecting Confidential Information


MARKETING DEVELOPMENT

• Branding
• Audio B
randing &
Productio
• Social M
n
edia Mark
eting (SMM
• Advertis
)
ement & B
rochure D
• Comme
esign (Prin
rcials & M
ting)
edia Prod
• Advertis
uction
ement Ag
ency Outs
• Product
ourcing
Developm
ent
• Product
Design
• Marketin
g Strategy
Developm
• Corpora
ent
te Conten
t & Comm
Managem
unications
ent
• Corpora
te Creativ
e Training
• Mercha
ndise Man
agement
(Promotio
nal Produc
t Design)
• Event Pla
nning and
Developm
• Marketin
ent
g Business
Developm
• Promotio
ent
nal Mana
gement
• Website
Design & La
nding-Pag
Developm
es
ent
• Web Ac
tivity Analy
tics & Rep
• Internati
orts
onal Cam
paign Dev
• Email M
elopment
arketing
• SEO Ma
rketing
• 3D Visua
lization
• Applica
tion Deve
lopment (A

PP’s) &
Corporate
• Press Co
Game De
mmunica
velopmen
tions
• Image C
t
risis Handli
ng
• Creative
HR 
• SMS Ma
rketing


Develop your image...
To Request our Full Marketing Development Service Brochure, please
email info@euroconsulting-emea.eu



Euro Consulting EMEA have only printed a limited number of copies of
this brochure. This is due to company policy of cutting down on printing
in order to help the environment. To Request in electronic format, please
email info@euroconsulting-emea.eu
Save paper, save trees. Please consider the environment before printing.


iGaming Solutions On Demand | Euro Consulting EMEA

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