It's no secret, that Quality Assurance (QA) plays a very vital role in assuring customer experience. Then, why wait till the end of the development phase to validate the business requirements? Also, the cost of defect multiplies in the later stages of the development lifecycle. Quality Engineering (QE) is an innovative approach which focusses on upstream assurance of software through early involvement of QA in the lifecycle. Techniques like architecture validation, design validation, quality profiling and static testing are defining the QE landscape. Industry leading tools and point solutions also enable effective and efficient QE approach for quality assurance teams. As the IT focus moves to engineering quality with a lower Cost of Quality (CoQ), QE will play a vital role in achieving the end business objectives. Key Takeaways - Business drivers requiring the paradigm shift of Building it Right the First Time - Tools, techniques and methodologies for embracing Quality Engineering - Predictive test design through analytics powered Quality Intelligence - Importance of QE in the sphere of Agile, Continuous Integration and DevOps environment

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Webinar in association with
Quality Engineering:
Build It Right The First Time

2. Presenter
Allan Woodcock has over 20 year’s experience in the Quality Assurance Space in both test
delivery and consultancy. Recently within the last 5-6 years he has led the Quality
Assurance delivery across multiple areas including Mortgages, Wholesale and
International at Lloyds Banking Group (LBG). In addition he heads up the Test Automation
service and Group Release testing for LBG.
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Allan Woodcock,
Platform Lead, QA, Lloyds Banking Group
Quality Engineering: Build it Right the First Time

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Presenter
Shobana heads QA innovation in UK & Europe and is responsible for looking at holistic
ways of improving Quality Assurance . This involves bringing the right
solutions, tools, processes and models that will improve quality, whilst reducing the total
cost of ownership. She has several years of rich experience in Business Transformation
and Quality Assurance. Shobana holds post-graduation from London Business School.
Shobana Rajamani,
Head of Innovation, Cognizant
Quality Engineering: Build it Right the First Time

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Presenter
Balan is part of Cognizant's Quality Engineering and Assurance services and leads the QA
engagement at Lloyds Banking Group . He was involved in the QA transformation for
Lloyds Banking group that enabled adoption of Quality engineering within the group.
Balan Ramaswamy,
Director for QA Delivery, Cognizant, at Lloyds Banking Group
Quality Engineering: Build it Right the First Time

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Agenda
What are the
Key Drivers
What is
Quality Engineering
What is the
implementation
roadmap
What are
the Key Levers
What are the
Business Benefits

9. Quality is
at the core
of Business
Strategy
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Key Drivers
Speed To
Market
SMAC
(Social, Mobile,
Analytics & Cloud)
Reputational
Risk
Total Cost of
Ownership

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Defining Quality Engineering
Complete
Lifecycle
Involvement
Lifecycle
Automation
Static &
Dynamic
Analysis
Quality
Intelligence
Workforce
Reskilling
QE is not just…
• A set of new testing
activities
But is…
• A mindset to deliver
Business Assurance
• Build it right the
First Time

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Static and Dynamic analysis
Cost to fix a defect
Time detected
Requirements Architecture Construction System test Post-release
Time introduced
Requirements 1× 3× 5–10× 10× 10–100×
Architecture – 1× 10× 15× 25–100×
Construction – – 1× 10× 10–25×
Static Analysis
• Requirement Validation
• Design Validation
Dynamic Analysis
• Risk based Test Adjustment
• UAT IT harmonization

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Complete Life Cycle Involvement
QA Management
across lifecycle
Quality Gates
Reducing Defect
Density

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Lifecycle automation
OLD PLAYBOOK
Conventional Test Execution
Automation Aka Running the
last lap faster
NEW PLAYBOOK
Non Conventional Test Execution
Automation Aka Increased
speed throughout the race
Quick Start
• Automated test case design
• Service Virtualisation
• Automated smoke test
Quick Finish
• Batch automation
• API Testing
• Early Mobile automation

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Workforce re-skilling
Test
Manager
Test
Analyst
Manual
Quality
Manager
Tester as
User
Manual +
Automation

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Quality intelligence
What are drivers on
increasing Cost of Quality
Influencers of Upstream &
Downstream Quality
Quality Efficiency &
Effectiveness Levers
Shift from tactical reporting on just daily
TC & Defect count to Actionable Insights
on improving Quality
Leveraging Business Activity
Monitoring tools to tap into
Customer/System behaviour

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Transforming Testing in Quality Engineering
• Establish the
Transformation Objective
• Define Levers of Change
• Define the Success
Criteria
CONCEPTION
• Transformation Delivery
Model
• Roll out Plan
• Benefit Measurement
framework
DESIGN
• Transform while Perform
• Empower, Enable, Embed
IMPLEMENTATION

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Business Benefits
• 10% - 15% reduction in SDLC cost of quality (CoQ)
• Transparency and visibility into the quality of SDLC work products in a timely manner
• Provides confidence to business and reduces the dependence on UAT for quality control
• Faster go-live to market due to defect prevention in requirements, design & build phases
• Increased Job satisfaction due to empowerment and greater visibility

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It’s a Journey…
• Continuous Improvement , not just a technical change
• Shift in mindset , collaborative ways of working and sponsorship from the top
• Enable teams with training and identifying the right roles
• Process changes and tool implementations need to go hand in hand

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Thank You

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