A crisis can strike at even the best-planned events. Learn how to avoid mishaps in the first place, how to handle unplanned circumstances like a pro, and how to make the bset of a bad situation and minimize negative repercussions. In this workshop, government meeting and planning management official Candace Wint will share the steps that she and her team implement in each stage of the vent planning – from conceptualization and operations to budgeting and protocol. Wint will share important strategies to keep crises at bay and key rules to enforce should a crisis occur.
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10 Steps to Avoid an Event Crisis and What to Do When Things Go Wrong with Candace Wint, CMP
1. Candace Wint, CMP
Director of Advance,
US Department Housing
& Urban Development
10 Steps to Avoid an Event Crisis
& What To Do When Things Go Wrong
PRESENTS:
3. #ElevateDC
Candace Wint, CMP
Specifically:
! 1. Review the 4 Phase in the life of an event
! 2. 3 Steps to smart contingency planning
! 3. Purposeful incorporation
! 4. 10 Steps
5. #ElevateDC
Candace Wint, CMP
In reality….
! 1. Experience
! 2. Timing
! 3. Stakeholders
! 4.Reframe as an
opportunity
It’s relative
6. #ElevateDC
Candace Wint, CMP
“ The ultimate measure of a man is
not where he stands in moments of
comfort and convenience, but where
he stands at times of challenge and
controversy”
– Dr. Martin Luther King, Jr.
7. #ElevateDC
Candace Wint, CMP
Event Life Cycle …
Phase
4:
Wrap
Up
Phase
3:
Execu2on
Phase
1:
Concep2on
-‐
Se%ng
goals
-‐
Developing
event
strategy
-‐
Researching
Feasibility
-‐
Pro
Formas
Phase
2:
Planning
-‐ Budge=ng
-‐ Further
R&D
-‐
Venue
selec=on
-‐ Permi%ng
-‐ Staffing
-‐ Talent
acquisi=on
Pre
Build
&
GANE
DAY!
-‐Strike
-‐Debriefing
-‐AKer
ac=on
repor=ng
8. #ElevateDC
Candace Wint, CMP
Key to Crisis Management…
3 Steps to Contingency Planning
Pre
Planning
&
Crisis
Preven=on
Managing
at
Cri=cal
Mass
Reincorpora=ng
Lessons
Learned
Step 1:
Step 2 :
Step 3 :
13. #ElevateDC
Candace Wint, CMP
Step 2: Managing at Critical Mass
Managing
at
Cri=cal
Mass
Pre
Build
&
GANE
DAY!
Phase
3:
Execu2on
#5.
KEEP CALM
& CARRY
ON !
14. #ElevateDC
Candace Wint, CMP
#6. Remember the 4 rules of crisis
communication
1. Act quickly
2. Act with contrition
3. Take responsibility
4. Act with humility
17. #ElevateDC
Candace Wint, CMP
#1. Prevention is better than a cure
#2. Create systems & processes that
supersede any one individual
#3. Perform end to end testing
#4. Have a well thought out contingency plan
#5. KEEP CALM & CARRY ON!
#6. Remember the 4 rules of crisis communication
#7. Communicate
#8. Delegate & decide what doesn’t matter
#9. Have good insurance #10. Apologize & offer gratitude