The quarterly Industry Trends reports are focused on providing industry-specific data, developments, and insights. Industry Trends provide the research and analysis that enable users to navigate through complexity and make clear, effective decisions contextualized and suited to their specific industry. These reports provide detailed information on transaction activities, Global In-house Center (GIC) developments, service providers' market shares, and key outsourcing transactions specific to particular industries.Industry Trends series currently covers 8 industries (Banking, Financial Services, & Insurance; Manufacturing, Distribution, & Retail; Energy & Utilities; Healthcare; Technology; Telecom; Public Sector; and Travel and Hospitality) which account for majority of the outsourcing and offshoring activity.

1. Market Vista: Q4 2012 – Preview Deck
Market Vista
Copyright © 2013, Everest Global, Inc.
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2. Our research offerings for global services
Subscription information Market Vista
 The full report is included in Global services tracking across functions, sourcing models, locations, and
the following subscription(s) service providers – industry tracking reports also available
– Market Vista
Banking, financial
Healthcare Finance & accounting
 In addition to published services, insurance
research, a subscription may
include analyst inquiry, data Information
cuts, and other services Procurement Cloud Vista
technology
 If you want to learn whether
your organization has a Human resources Recruitment process Global sourcing
subscription agreement or
request information on pricing
and subscription options, Service provider Transaction
PricePoint
please contact us: Intelligence Intelligence
– info@everestgrp.com
– +1-214-451-3110 Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies
Copyright © 2013, Everest Global, Inc.
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3. Table of contents
 Product overview
 Illustrative contents
Copyright © 2013, Everest Global, Inc.
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4. The increasing complexity of the outsourcing market has
amplified the risk exposure for companies
Factors driving increased risk Examples of risks
Vendor and model proliferation Multiple Regulatory risk
service providers and business models Ensuring compliance with regulatory
guidelines in source and destination
countries across service providers
Large span of functions Performance risk
Typically combination of many IT, BPO and Business case risk Managing quality of
some KPO services Managing wage service delivery, attrition,
inflation without knowledge retention
Increasing scope affecting quality of
Significant proportion of operations now in service Data security and
low cost locations intellectual property risk
Implementing measures to
Global delivery chain safeguard data and
Services often delivered from multiple intellectual property
Concentration risk
locations with diverse risk footprint
Business continuity risk
Dynamic economies
Most delivery locations are emerging Currency risk
economies going through rapid change
….
Most large companies have capabilities in global risk management. However, the level and type of risk
exposure that is emerging from the globalization of services is unprecedented
Copyright © 2013, Everest Global, Inc.
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5. Sourcing leaders are being asked to manage risks associated
with global sourcing and support the delivery of
transformational results
Are there What is the real
What are my opportunities inflation and how
peers doing? to optimize my does it compare to
pricing? price increases in
my portfolio?
Are there new
What new service delivery govt. incentives
models/ service providers are How can I better that I can avail?
my peers leveraging? manage forex
changes?
What new risks are Are their any new
my service political or macro-
Who are the How are the
providers taking on? economic risks I need
emerging service relative costs
to be aware of NOW ?
providers in my moving across
areas? locations?
Key decisions that Sourcing managers need to support
 Comparison with peers
 Location risk management
 service provider selection and optimization
 Design of new deals
 Price benchmarking and contract renewals
Copyright © 2013, Everest Global, Inc.
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6. Market Vista provides continuously updated facts and
analysis every quarter to enable effective management of
global services portfolios
Each quarterly Market Vista report captures developments across three key areas
1 2 3
Market overview Location trends and risks Service provider developments
 Outsourcing transactions  Key location developments  Key developments among 20
trends – Establishment of new leading global service
– Transaction analysis – By offshore centers, expansion providers
function, geography, deal of existing centers, plans of – Financial performance
size and duration, etc. establishment and – Transaction activity
– Transaction analysis by expansion of centers – Changes in delivery
industry verticals (more  Risk dashboard capturing key footprint
details in Industry Trends current and emerging risks – M&A and alliance activity
reports) – Geo-political / economic
– Listing of major IT/BPO changes
outsourcing deals – Government initiatives  Detailed profiles for each
– Large offshore deals  Quarterly focus – Fact-base on player capturing key
 Analysis of GICs Asian locations developments across
– New GIC set-ups, – Sustainability of arbitrage dimensions
divestures – Operating costs, inflation
– Plans for GIC set-ups and rates, and currency trends
expansion across key cities
Copyright © 2013, Everest Global, Inc.
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7. Additional Market Vista deliverables
Global Location Insights Breaking Viewpoints on key
newsletter developments Market Vista Primers
4-6 published 8-10 published 4-5 published
every year every year every year
 E-newsletter published every two  Event/theme based e-briefings  Published every quarter
months  Recent topics included  Recent topics included
 Recent topics included – The Risky Side of Offshore – Global sourcing trends in U.S.
– Healthcare BPO in Philippines Growth: Operational Challenges Mortgage industry
– Service providers’ location- in the Top five Indian IT Majors – Contact center service providers
related plans – Perspective on M&A events in Latin America
– China’s offshore maturity (Atos-Siemens IT, iGate-Patni, – French language service
– Buyer’s offshoring plans Wipro-SAIC’s Oil & Gas IT providers in EMEA
Business)
Copyright © 2013, Everest Global, Inc.
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8. Table of contents
 Product overview
 Illustrative contents
Copyright © 2013, Everest Global, Inc.
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9. Each section of the quarterly report comprises 30+ pages of
insight and data
Illustrative Table of Contents (page 1 of 2)
Topic
Section I A: Trend analysis – Outsourcing, offshoring, and GICs
 Outsourcing transactions analysis
 Outsourcing transaction trends by time period
 Offshore transactions analysis
 GIC developments
Section I B: Data snapshots
 Major deals signed in the quarter
 List of mega deals signed in the quarter
 Examples of very large deals signed in the quarter
 Examples of large deals signed in the quarter
 Analysis of outsourcing transactions by buyer revenue
 List of new GIC announcements in the quarter
 List of GICs with announcements for expansion in the quarter
 List of GIC divestures in the quarter
Section II A: Trend analysis – Risk and opportunity dashboard and analysis
 Risk and opportunity dashboard
 Risk and opportunity analysis
Section II B: Focus geography
 Arbitrage sustainability
 Operating costs
 Operating cost inflation
 Currency trends
Copyright © 2013, Everest Global, Inc.
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10. Each section of the quarterly report comprises 30+ pages of
insight and data
Illustrative Table of Contents (page 2 of 2)
Topic
Section II C: Data snapshots
 Market activity: Delivery centers established in the quarter
 Market activity: Delivery centers planned in the quarter
 Market activity: Expansion announcements in the quarter
 Regional developments: Geopolitical, macroeconomic environment
 Regional developments: Leading economic indicators
 Regional developments: Investment environment
Section III A: Trend analysis – Key developments across service providers
 Service provider developments overview
 Analysis of service provider developments
Section III B: Data snapshots – Details of key developments and profiles by service providers
 Recent M&A activity by service providers
 Recent alliances and partnerships forged by service providers
 Locations
 Key market developments
Copyright © 2013, Everest Global, Inc.
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11. Section I – Market section | Overview
Captures outsourcing transactions trends, GIC developments with an emphasis on
large size contracts
Market overview | Outsourcing/offshoring market index GIC set-ups | By region
Index of outsourcing transactions1 Index of offshore captive health1
Number Number Europe: XX captive set-ups
2
Captive set-ups = New + Expansion  XXXX opened its shared business
service center in XXXX Rest of Asia: XX captive set-ups
Captive divestures =  XXXX opened its new BPO center
 XXXX opened its new R&D facility in
XX in XXXX XXXX
XX  XXXX opened an R&D facility in XXXX
XX XX  XXXX opened its new center in XXXX
XX
Middle East and Africa: XX captive set-ups
XX  XXXX opened its first regional support
center in XXXX
 XX opened its new customer service
XX XX center in XXXX
XX
XX
Latin America: XX captive set-
XX XX XX ups
 XXXX opened a new shared India: XXXX captive set-ups
QX Year Y-1 QX-1 Year Y QX Year Y QX Year Y-1 QX-1 Year Y QX Year Y services center in XXXX  XXXX opened an R&D center in XXXX
 XXXX opened a new R&D center in XXXX
 XXXX opened a new R&D center in XXXX
 Transaction volumes decreased by XX% compared to the previous quarter but increased by XX%
compared to the previous year
 Captive activity remained similar compared to previous quarters, with XX new announcements
Major deals in the quarter List of mega deals signed in the quarter
Distribution by deal size Distribution by industry verticals Distribution by source geography
Number of transactions Number of transactions Number of transactions Three-quarter moving average2
Mega deals (TCV >= US$1 billion)
100% = XX 100% = XX 100% = XX
Number
XXXX
XXXX XXXX
XX% XX XX XX XX XX
XX% XX%
XXXX
XXXX XX% XXXX
XX% XX% QX Year Y-1 QX+1 Year Y-1 QX+2 Year Y-1 QX+3 Year Y-1 QX Year Y
XX% XXXX XXXX XX%
XXXX XX% XX% List of mega deals signed
XXXX XX%
XX% XX%
XXXX Deal value Contrac
XXXX XXXX
Industry Service (US$ t Functiona
Buyer vertical provider million) duration l scope Services
 There were XX major deals (total contract  Apart f rom the XXXX sector, the XXXX and  XXXX and XXXX accounted f or ~XX% of the
value exceeding US$XX million) reported in XXXX industry verticals accounted f or around major deals signed in the quarter Buyer 1 XXXX XXXX XXXX XXXX ITO IT ADM
QX 20XX, compared to XX in QX 20XX XX% of all major deals
Buyer 2 XXXX XXXX XXXX XXXX ITOIncludes over 15 pages and
IT ADM; IT infrastructure – datacenter,
 XXXX and XXXX also reported some major
 XX mega deals (total contract value exceeding  XXXX, XXXX, and XXXX industry verticals deals in this quarter of data tables across
helpdesk
US$XX billion) were reported in QX, compared reported mega deals Buyer 3 XXXX XXXX XXXX XXXX BPO and BPO – HRO, procurement, real estate, and
to XX in the previous quarter ITO transactions, GICsIT infrastructure –
industry-specific; IT ADM; and
The following pages provide details for mega deals (TCV>US$1 billion), very large deals (TCV - US$200-999 million), and large deals (TCV -
US$50-199 million)
financial helpdesk
network, and
services
Copyright © 2013, Everest Global, Inc.
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12. Outsourcing transactions analysis | By deal type
Profiles the share of renewed/restructured deals compared to the previous quarter
and the same quarter of the previous year
Number of transactions by type Major outsourcing transactions reaching the end of their
Number of transactions contract duration over the next few months
100% = XX XX XX
Buyer Service provider Function scope
Renewals/ XX% XX% XX% Buyer 1 XXXX XXXX
restructuring1
Buyer 2 XXXX XXXX
Buyer 3 XXXX XXXX
Buyer 4 XXXX XXXX
Buyer 5 XXXX XXXX
New transaction XX% XX% XX%
signings
QX Year Y-1 QX-1 Year Y QX Year Y
1 Instances where the scope of existing contract was extended or expanded
Source: Everest Group Transaction Intelligence Database
Copyright © 2013, Everest Global, Inc.
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13. Section II – Locations section | Overview
Key developments and emerging risks and opportunities across locations
Locations | Market activity heatmap Locations | Risk and opportunity dashboard
XXXX XXXX XXXX
XXXX XXXX XXXX
XXXX
XXXX
D
B
XXXX
Czech Republic Poland
Romania
Hungary C
C
Bulgaria
XXXX
Morocco China
Mexico Egypt India
El Salvador Philippines
Panama
Costa Rica Malaysia Singapore
A
XXXX B
B
Brazil XXXX
Chile South Africa
Argentina
Locations | Focus geography Locations | Market activity data
Operating cost per FTE for IT services
US$’000s/per annum Asia
XX XX
XX XX
XX Service
XX provider/ Number
XX
Country City Month captive of FTEs Other comments
China XXXX XXXX XXXX XXXX XXXX
City 1 City 2 City 3 City 4 City 5 City 6 City 7
China XXXX XXXX XXXX XXXX XXXX
Operating cost per FTE for BPO services China XXXX XXXX XXXX XXXX XXXX
US$’000s/per annum
India XXXX XXXX XXXX XXXX XXXX
XX XX
India XXXX XXXX XXXX XXXX XXXX
XX XX
XX Includes over 20 pages
XX India XXXX XXXX XXXX XXXX of data tables on market
XXXX
XX
India XXXX XXXX XXXX XXXX XXXX
activity, costs, wage
City 1 City 2 City 3 City 4 City 5 City 6 City 7 inflation, etc.
Copyright © 2013, Everest Global, Inc.
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14. Locations | Market activity index
Analyzes trends in activity across regions; also compares activity in tier-1 cities and
tier-2/3 cities
Market activity across geographies Market activity across Tier-1 and Tier-2/3 locations
Number of service delivery centers set up Number of service delivery centers set up
QX-1 Year Y QX Year Y
Year Y-1 Quarterly average
XX
XX XX XX
XX
XX
XX
XX XX
XX
XX
XX
XX
XX
XX
Region 1 Region 2 Region 3 Tier-1 Tier-2/3
 XX delivery centers were set up during the quarter, XXXX than previous quarter
 Although location activity increased significantly in XXXX and XXXX, the number of delivery centers established in XXXX
decreased to a XX-month low
 Though players set up centers in both tier-1 and tier-2/3 locations, there was XXXX activity in tier-XX locations
Source: Everest Group analysis
Copyright © 2013, Everest Global, Inc.
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15. Section II – Locations section | Illustrative output
Each quarterly report will cover a deep-dive on a specific geography/ theme
Locations | Focus geography Locations | Regional developments
Projected sustainability of labor arbitrage ITO SERVICES Region Key developments
Number of years Asia  China –
– XXXX
Base scenario – Most Pessimistic scenario – Optimistic scenario –
– XXXX
probable operating cost higher operating cost Lower operating cost
– XXXX
Source/destination inflation and currency inflation and currency inflation and currency
countries appreciation appreciation appreciation
 India –
U.S.-XXXX XX XX XX – XXXX
– XXXX
U.S.-XXXX XX XX XX
– XXXX
U.S.-XXXX XX XX XX
 Thailand –
BPO SERVICES – XXXX
– XXXX
Eastern  Estonia –
Base scenario – Most Pessimistic scenario – Optimistic scenario –
Europe – XXXX
probable operating cost higher operating cost Lower operating cost
Source/destination inflation and currency inflation and currency inflation and currency
 Hungary –
countries appreciation appreciation appreciation
– XXXX
U.S.-XXXX XX XX XX
 Poland –
U.S.-XXXX XX XX XX
– XXXX
U.S.-XXXX XX XX XX – XXXX
Locations | Regional developments Locations | Focus geography
Annual change in real estate rentals (grade A)
Region Key developments Percentage
Asia  Sri Lanka –
– XXXX -X% City 1
– XXXX  XXXX
 XXXX
 India –
-X% City 2
– XXXX
– XXXX  XXXX
 XXXX
Africa  Egypt – City 3 X%
– XXXX
– XXXX
– XXXX City 4 X%  XXXX
– XXXX  XXXX
City 5 X%
 XXXX
 XXXX Includes a deep-dive on
-X% City 6
emerging locations
 XXXX
 XXXX covering costs, inflation,
City 7 X%
currency trends, etc.
Copyright © 2013, Everest Global, Inc.
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16. Section III – Service provider developments | Overview
Profiles developments across 20 leading service providers, highlighting key
implications for sourcing managers
Service provider developments analysis | Transaction Service provider developments analysis | M&A and
activity alliances
Transaction announcements activity in QX Year Y and trend over QX-1 Year Y Increased from last quarter M&A by service provider category Alliances by service provider category
ITO deals BPO deals Both ITO & BPO Similar to last quarter
Number of acquisitions Number of alliances
Service provider Number Trend Number Trend Number Trend Decreased from last quarter
High activity XX XX
Service provider 1 XX XX XX  XXXX
Service provider 2 XX XX XX
 XXXX
Service provider 3 XX XX XX XX XX
Service provider 4 XX XX XX  XXXX Offshore-centric XX
XX
Service provider 5 XX XX XX
 XXXX service providers
Service provider 6 XX XX XX Offshore-centric
Service provider 7 XX XX XX XX
service providers XX
Moderate activity
Service provider 8 XX XX XX
Service provider 9 XX XX XX
Service provider 10 XX XX XX XX
Service provider 11 XX XX XX Traditional global XX
Traditional global
Service provider 12 XX XX XX XX service providers XX
Service provider 13 XX XX XX
service providers
Service provider 14 XX XX XX
Service provider 15 XX XX XX
Service provider 16 XX XX XX
Service provider 17 XX XX XX
QX-1 Year Y QX Year Y QX-1 Year Y QX Year Y
Low activity
Service provider 18 XX XX XX  XXXX
Service provider 19 XX XX XX  XXXX
Service provider 20 XX XX XX
Service provider developments | Market Vista Index of Key market developments
service providers Recent transaction activity
Announcement TCV estimate
Traditional global service providers Offshore-centric service providers Buyer name date (US$ million) Duration (years) Services
Buyer 1 XXXX XXXX XXXX AO, FAO, and
HRO
Buyer 2 XXXX XXXX XXXX AO
Buyer 3 XXXX XXXX XXXX AO
Buyer 4 XXXX XXXX XXXX AO
Buyer 5 XXXX XXXX XXXX AO
Buyer 6 XXXX XXXX XXXX AO
Buyer 7 XXXX XXXX XXXX AO and FAO
Buyer 8 XXXX XXXX XXXX IO
Buyer 9 XXXX XXXX XXXX AO
Buyer 10 XXXX XXXX XXXX CC and industry-
specific BPO
Buyer 11 XXXX XXXX XXXX AO
Includes over
Location footprint
Location Status Employees Description
40 pages of data tables
XXXX New center XXXX  XXXX on M&A, new delivery
This section focuses on the key developments of the above service providers across financial (Planned)  XXXX
performance, recent transactions, major developments in location footprint, mergers, acquisitions, XXXX New center XXXX  XXXX centers, management
and alliance activity (Planned)  XXXX
changes, etc.
Copyright © 2013, Everest Global, Inc.
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17. Service provider developments analysis | Ratings summary
Limited activity Moderate activity High activity
M&A and M&A and
Service Location alliance Overall Service Location alliance Overall
provider New deals changes activity rating provider New deals changes activity rating
Traditional global service providers Offshore-centric service providers
Service Service
provider 1 provider 12
Service Service
provider 2 provider 13
Service Service
provider 3 provider 14
Service Service
provider 4 provider 15
Service Service
provider 5 provider 16
Service Service
provider 6 provider 17
Service Service
provider 7 provider 18
Service Service
provider 8 provider 19
Service Service
provider 9 provider 20
Service
provider 10
Service
provider 11
Source: Everest Group (2011)
Copyright © 2013, Everest Global, Inc.
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18. Market Vista encompasses a suite of offerings
Multiple delivery formats allow Global Sourcing Managers to access information in a
way that supports the decision-making process
Standard subscription Premium subscription
Market Vista offering Description access (annual) access (annual)
Quarterly report with in-depth coverage of transaction,
Quarterly Report location, and service provider trends  
Quarterly brief of expert perspectives on emerging
Primer market trends (e.g., new pricing models)  
Annually updated database of location stats (e.g., cost,
Location database attrition, inflation rates) for 23 major cities  
Flash reports highlighting breaking industry news and
Breaking
viewpoint expert perspectives on key implications  
Bi-monthly Global Location Insights e-newsletter
Locations insights
e-newsletter containing detailed country and region info  
Exclusive quarterly webinars with stakeholders in the
Exclusive
webinars subscriber organization on key market trends and
developments highlighted in Market Vista research

10 hours of analyst access per year for personalized
Analyst
consultation insights and additional perspectives 
Copyright © 2013, Everest Global, Inc.
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19. Trends reports complement Market Vista quarterly reports by
providing in-depth coverage of global sourcing across industry
verticals and regions
Market Vista Buyer Geography Trends reports Market Vista Industry Trends reports
Regions tracked Industries tracked
 United States and Canada  Banking, Financial  Healthcare
 Europe Services, & Insurance  Technology
 Rest of the World (RoW), including Asia Pacific (BFSI)  Telecom
(APAC), Latin America (LATAM), and Middle East &  Manufacturing, Distribution,  Public Sector
Africa (MEA) and Retail (MDR)  Travel & Hospitality
 Energy & Utilities (E&U)
30+ pages of analysis on each industry vertical/region every quarter
Outsourcing transaction GIC set-up and expansion Service provider trends and
activity activity Processes and models developments
Decreased from last quarter Similar to last quarter Increased from last quarter
Current quarter Previous year
ITO by process1 ITO by process1
Q2 2011; Frequency of occurrence 2010; Frequency of occurrence Change in number of ITO
Total = 354 Total = 1,381 transactions, by process1
Q2 10 to Q2 11 Q1 11 to Q2 11
Application
development 111 472
Application
90 348
maintenance
Systems
integration 87 307
Datacenter 60 263
Network 81 339
Desktop 34 139
Helpdesk 27 138
 Transaction activity was higher among IT ADM processes than IT infrastructure
 Adoption of ITO processes in Q2 2011 was similar to that in 2010 (yearly average)
 Adoption of Desktop process declined compared to the previous quarter
 Trends in transaction volumes,  GIC set-ups, expansions, and  Process-level and subprocess-  Service provider performance
contract values, and momentum divestures level transaction trends (transactions, market shares)
 Events with industry impact  Analysis of buyers, locations,  Emerging opportunity areas  Significant deals signed by
and scope of work offshored leading enterprises
Copyright © 2013, Everest Global, Inc.
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20. Appendix: Additional research recommendations
The following documents are recommended for additional insight into the topic covered in this report. The recommended
documents either provide additional details on the topic or complementary content that may be of interest:
1. Market Vista: Q3 2012 (EGR-2012-8-R-0776); 2012. This report summarizes the key trends and developments for Q3 2012 in the global
offshoring and outsourcing market
2. Industry Trends reports: Trends for Q3 2012. These reports provide industry-specific data, developments, and insights that enable
global sourcing managers to navigate through the complexity, and make clear, effective decisions, contextualized and suited to their
specific industry. These reports provides a deep-dive into the transaction activity, GIC developments, service provider market share, and
key outsourcing transactions specific to the industry. Industries covered include: Banking, Financial Services, and Insurance (BFSI);
Manufacturing, Distribution, and Retail (MDR); Energy and Utilities (E&U); Healthcare; Technology; Telecom; Public Sector; and Travel
and Hospitality
3. Buyer Geography Trends reports: Trends for Q3 2012. These reports provide data, developments, and insights on outsourcing and
offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate
through complexity and make clear, effective decisions suited to their focus region. These reports provide detailed information on
transaction activities, Global In-house Center (GIC) developments, service providers’ market shares, and key outsourcing transactions
specific to particular regions. Regions covered include: U.S. and Canada; Europe; and Rest of the World
For more information on this and other research published by Everest Group, please contact us:
H Karthik, Vice President – Global Sourcing: h.karthik@everestgrp.com
Salil Dani, Practice Director: salil.dani@everestgrp.com
Anurag Srivastava, Practice Director: anurag.srivastava@everestgrp.com
Everest Group
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestgrp.com
Copyright © 2013, Everest Global, Inc.
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21. Everest Group
Leading clients from insight to action
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping
Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a
fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and
delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting,
original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and
sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global
services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For
more information, please visit www.everestgrp.com and research.everestgrp.com.
Dallas (Corporate Headquarters) Toronto India / Middle East
info@everestgrp.com canada@everestgrp.com india@everestgrp.com
+1-214-451-3000 +1-416-865-2033 +91-124-496-1000
New York London
info@everestgrp.com unitedkingdom@everestgrp.com
+1-646-805-4000 +44-207-129-1318
Stay connected
Websites Twitter Blogs
www.everestgrp.com @EverestGroup www.sherpasinblueshirts.com
research.everestgrp.com @Everest_Cloud www.gainingaltitudeinthecloud.com
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