2. ExpressQueue - Introduction
ExpressQueue is a professional Queue
Management System able to:
• Improve the quality of your sevices
•Grow your business
•Increase the revenue by targeting your customers.
ExpressQueue :
•Manage your queues and enhance customer
satisfaction
•Manage the complexity of the queue.
•Provides a structured approach to queuing
•Puts you in control of your customer’s experience.
3. ExpressQueue - Introduction
ExpressQueue allows you to:
• Define the way your team will handle
customers when they visit your branchs.
•Organise the work harmony no matter how
large or complex it is.
•Ensure the work load balancing
•Ensure the workflow optimization
•Increase Operational Efficiency and Employee
Productivity
4. ExpressQueue - Introduction
ExpressQueue from ExpressInformatique
helps you during the organization of your queues
by providing visitors with
linear queuing solutions,
booked appointments or
more sophisticated methods like
ExpressQueueMobile mobile apps.
5. ExpressQueue - Introduction
Some of ExpressQueue features:
•Queue Management
•Multilingual ticketing system
•Multilingual calling system
•Ensure the communication with the customer
•Ensure active queuing
•Fully integrated and extensible
•Comes with mobile application to target the customer
•Comes with a web integrated applicatio,
ExpressQueue Manager to manage ,remotely and in
real time the services
6. ExpressQueue - Introduction
Some of ExpressQueue Manager features:
•Ensure workload balacing by managing the
services
•Integrate a modern Business Intelligence and
statistics module.
• Integrate monitoring dashboard and reporting
tools to provide your back office staff,
management, and relevant executives with real
time statistics and comprehensive KPI reports.
•Ensure monitoring staff performance
•Identify any issues possibly arise
•Prevent solutions to avoid potential risk and loss.
